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    The RoomPlace

    2.5 (21 reviews)

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    The sunken in armrest
    Kim E.

    Over the years we have spent thousands at the room place but never again. September of 2021 we purchased two power recliners that proved to be junk. We also purchased the "insurance" at that time. When we submitted the claim my husband (60) was told by the claims rep that they do not replace or repair chairs that have normal wear and tear from older people that sit in the chair for 13 plus hours per day. Number one, we both have jobs and work full time. We spend no where close to that amount of time in these chairs. Number two what the heck kind of ageist bs is this. Because he is 60 they assume he spends all day in a chair? I'm beyond frustrated with this company and recommend for anyone considering purchasing here to run the other way. The quality and service has declined greatly. It's a shame because they were our go-to for so many years.

    -UPDATE- I was contacted by the delivery manager and things were made right. ---------------------------------------------------------- While the delivery crew was unloading my item, they dropped it from the truck and it hit the floor pretty rough. When they placed the item in my home and left, I looked at it and it was very clear that there was some damage to the back side. The staples holding the thin wood backing had came loose and there was a huge gap that was very noticeable, so they clearly didn't care about it as there was no way it was unseen. I hammered the staples back in place, it was not perfect but I don't need to return.You don't expect that type of practice when you buy expensive furniture.

    Brian M.

    A year and a half ago I purchased a 3 piece sectional for just shy of $2,500 ($250 of which was supposed to be for a warranty that the sales associate told me would cover anything and everything that went wrong with the couch). The first time we used the warranty was about 6 months ago, a year after I bought the couch, for a broken frame piece, and they were great. Fast forward 6 months (1.5 years after I bought the couch) and I submit 3 separate claims for the warranty to cover a rip in our seat cushion and tears on 4 of our back cushions that are pulling away from the couch and a zipper that broke off the cushion and stuffing is continuously falling out, but because I didn't put "accidental" damage under the description they rejected all 3 claims to fix our couch that isn't even 2 years old!!! I've contacted the store in Mchenry and they were useless when it came to any sort of help or direction. Their response was "there is nothing we can do". I bought a $2,500 couch that was supposed to be "heavy duty" and strong material and it's not even 2 years old and it's falling apart. I do NOT recommend working with The Room Place in McHenry, they are not helpful, don't provide good customer service, and they're salesmen are very misleading as to what the "all-encompassing" warranty actually covers, which is not much. If I could give ZERO stars I would.

    Exactly what we hoped to find

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    11 months ago

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    3 years ago

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    2 years ago

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    6 years ago

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    5 years ago

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    11 years ago

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    6 years ago

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    5 years ago

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    9 years ago

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    10 years ago

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    8 years ago

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    Appliance shopping is almost as painful as car shopping. And I dislike both…read more I've purchased almost every appliance and tv in my house from Abt. I've been in my house long enough to replace the appliances I bought previously. Since most places that used to sell appliances no longer exist, I feel Abt is the lesser of the evils, better selection and employee knowledge than the big box stores. I don't usual have a positive shopping experience at Abt. I'm mostly ignored and always have to ask someone to help me. I only go to Abt when I need to purchase something so it's ridiculous no one approaches me. Luckily my most recent visit was a positive one. I had to buy a new dryer and didn't know which one to buy. Rodolfo Alvarez was the sales rep that APPROACHED me. Rodolfo was kind and a great listener, I told him what was important to me and he showed me my options. He helped me settle on a LG dryer that I wasn't expecting to choose, but based on what was important to me, fit my requirements the best. Another couple was listening in and based on what he said, I think they decided to go with the same one. I felt bad he couldn't help us both since he should have gotten credit for the other sale as well. I told Rodolfo next time I need something at Abt, I'm calling him. Five stars for Rodolfo! I knocked off a star due to all of my previous unpleasant experiences at Abt.

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    The RoomPlace - furniture - Updated June 2026

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