I believe we have a problem here. The 2 mattresses I purchased mid-January were promised in "2 - 3…read moreweeks" because they were "custom made." I bought the line. This stretched to 4 weeks where I was re-promised 2 more weeks. I pulled the plug at 6 weeks with no sign that I would ever get my purchases. My request for a refund was processed immediately upon request. This experience resembled a ponzi scheme whereby my payment was being used to pay down prior expenses and the factory simply was not delivering new goods. American Mattress has apparently already gone through reorganization and the retail landscape is littered with their closed stores. It is unfortunate because I liked the product I chose and found the salesperson knowledgeable. But my recommendation is buyer beware.

(To save time I'm going to copy/paste from the Google Review I just wrote... I don't usually Yelp…read morefor anything other than restaurants but my experience here was good enough to warrant it): After having a bad experience a different store (and walking out of another), I decided to walk into American Mattress and give them a shot. I worked with Bob Palka, sales manager... and he was awesome! He hooked me up with a Simmons Beauty Rest and I'm sleeping like a baby now. These guys have their own delivery drivers - not subcontracted - which is important if you don't want to get talked out of refusing a delivery after having holes cut in your old mattress (Steinhafel's in VH... stay away from them!). American Mattress has a great return/exchange program and Bob is a solid sales guy who cares about his customers. Go see Bob!!!

My wife and I were in dire need of a new mattress and we kept putting it off, until a few weeks ago…read morewhen the aches and pains we were waking up with were enough and we had to pull the trigger and get a new bed. So we ran up the street to one of our local Mattress Firms and it turned out to be a great experience. All the sales staff here are super helpful. We didn't know what we were looking for specifically - we weren't even sure what firmness we were leaning towards - and they helped us to try out the perfect beds to help us make our decision. They ended up helping us pick the perfect bed and we are loving it already! Going to bed at night is like melting into butter and we wake up without aches and pains feeling rested. This Mattress Firm is stellar!

Came in with my wife to browse and try out several mattresses. We ended up purchasing our first…read moremattress together. JR (Leonard) was kind, respectful, and helpful at all times! He was understanding of our situation and helped us finalize our choice along with a very kind bonus pillow that helped seal the deal! We are happy and thoroughly satisfied with our purchase!

This is actually my second time buying furniture here. A few years ago we got a side table with…read morebuilt in power outlets that was unique and perfect for our odd sized space. Its held up great, so when I was looking for a low but long dresser (another odd size space to fill) and I figured I'd check them out again. I'd shopped around and had no luck finding something that fit my criteria. First, it needed to fit in the space. Second, it needed to be in my price range. Third, it needed to be REAL furniture, not that Amazon press board type of junk. On top of all that if it matched my room then even better, but I'd sacrifice on looks if I had to. I walked in and was greeted right away. The sales guy asked if I was looking for something specific or just browsing. I told him what I was looking for and exactly what my max dimensions were as I walked around looking at the dressers. He walks away for a second and comes back and calls me over to a dresser. "If you don't mind keeping the legs off of it this might work". Sure enough this thing was picture perfect. It was Just at the max for my dimensions and budget, but that included threshold delivery. The boss on duty came over and we finalized everything so easily, I honestly should have just started my day here and saved myself a lot of trouble shopping around. My delivery came on time and at the earliest point in my 3 hour window. Super nice delivery team as well. This makes 2 great experiences at this spot for me so I definitely recommend checking them out!

Absolute mess trying to get a bedroom set delivered and assembled with their "white glove" service…read more Terrible in every layer: sales, customer service, delivery. DO NOT RECOMMEND. Avoid at all costs.

I went to Sleepy's and bought an adjustable bed...Rick the Salesperson worked with me around my…read more"bottom line" cost and did NOT try to hard sell me! He was so informative and helpful. My purchase was soooo smooth and not stressful as this is a high ticket item. I am so pleased with this store (and had visited another store and walked out in frustration!) and the customer service I received. I am going to recommend all my friends buy here at this Sleepy's! Can't wait for my bed to arrive tomorrow!

Excellent service Great prices…read moreSuper delivery Buying from them for years Stop in you won't regret it!

Purchased a new mattress from Mattress Firm (Lake Bluff) for a teenager. Jean was extremely…read morehelpful, knowledgeable and patient. He answered all of our questions and provided recommendations that were much appreciated. Additionally, he wasn't pushy and made sure we understood pricing/delivery process as we completed the purchase. Definitely recommend working with Jean if you're in the market for a new mattress!

1 star -- Repeated warehouse damage, incorrect assembly and failed deliveries. Over a month with no…read moreresolution, plus added costs and canceled plans. We ordered a couch (plus a coffee table and side tables) from Steinhafels and selected a delivery date based on the availability offered at checkout. What should have been a standard delivery of brand-new furniture turned into multiple failed attempts, damaged items and ongoing confusion. It has now been more than a month and we still do not have a functioning couch. The core issue is not a minor cosmetic issue. It's Steinhafels' warehouse handling and assembly quality, which then gets pushed to the delivery team to try to fix in real time. A brand-new couch should not arrive ripped, incorrectly assembled or broken on the truck -- and a replacement should not show up with the same kind of damage. What happened (timeline) Delivery attempt No. 1: * We received no advance notice of any problem. * The delivery team arrived and told us the couch was damaged at the warehouse and could not be delivered. The drivers even indicated we should have been notified ahead of time, but we were not. * Once the truck was opened, it was also clear the coffee table and side tables were damaged, and the drivers refused to deliver them due to the damage. Delivery attempt No. 2: * The couch finally arrived, but it was in unacceptable condition for a new purchase: ripped upholstery, improper assembly, bent in the center, bottom riser dragging, wrong legs. * We were not comfortable sitting on it. We also felt pushed toward a "repair" solution, which is not appropriate for a brand-new couch delivered in defective condition with incorrect assembly. * This attempt also had a real impact on our plans. We were expecting the delivery to be resolved before hosting, and we ended up having to cancel our New Year's Eve party at the last minute because the couch situation was still not resolved after this failed delivery. Delivery attempt No. 3 (the "replacement"): * This was supposed to be a simple exchange: broken couch out, new couch in. * The delivery team told us the replacement couch was already broken on the truck -- the footrest was bent. They tried to repair it, but it was still not functioning properly. After three attempts, we were once again left without a working couch. Additional issues: store runarounds and extra costs Every delivery attempt has required us to drive to the store to get anyone's attention -- only for the store to call the same customer service line that has been unhelpful and unable to resolve the issue. We also live in a high-rise in the city, which adds real costs and logistics each time a delivery is scheduled. Every attempt requires reserving the service elevator, which costs us about $200 each time -- and we have had to do that repeatedly because Steinhafels has not delivered a usable couch.

DO NOT SIGN the DELIVERY SHEET stating NO damage has occurred during delivery- you will have no…read morerecourse when you find that they damaged something after they leave. Our house only had a scratch on the wall from the 2 carrying up a couch to a 2nd floor. I dismissed it, not a big deal. What I didn't see till later that day that they damaged our driveway with their truck, leaving a large slice in our black top. After calls to our sales person & manager, we were told because we signed the sheet we had no recourse & they were sorry.... Really?!

I came in to American Mattress on a Saturday night after a bad experience at a local furniture…read morestore. I was in the market for a new bed for myself and I wanted to spend under a certain amount. Joe, the manager, was extremely friendly and immediately worked with me to find the best deal. I'm very grateful for his professionalism, his excellent customer service, and his commitment to finding me not only a good deal, but something that I liked and that was comfortable. I've really been enjoying my new bed and would highly recommend this company and specifically this location. Thanks again Joe!!!

Horrible!! We bought a mattress from them and were told that we wouldn't have finance charges or a…read morepayment, but he took advantage of the fact that we were busy with our kids. He didn't explain everything to the fullest and we had to make monthly payments. We had the funds then to make the purchase. Why would we do the financing if we were to make monthly payments??? When we confronted him on it, he flat out lied to us!!!!! NEVER go there!! Would never recommend or go there again. Horrible experience!!!

My mattress is long overdue for a replacement, thus saith my achy back. So I browsed the Casper…read morewebsite with an interest in experiencing the look and feel of their mattress selection in-person. I stopped over at the Vernon Hills store to view the models on display for a real life 'try before you buy' test. What's cooler is that online I could schedule a one hour in-store nap at any of the participating Casper locations. During my test I even straddled my hubby to simulate that type of experience... The associate who helped me at the Vernon Hills store was very informative and had a great sense of humor.

Went in looking for pillows. I was greeted from the gentleman's seat behind his computer. After…read morelooking around for a while, I decided to leave. When leaving I made the comment, I guess, I'd come back when they weren't so busy." To which the gentleman laughed and said "yeah" as I left. Completely oblivious to the fact I walked out without a purchase was his lack of service. I was the only customer in the store. Beautiful location but poor service

Excellent service from Mark. Best sleep of my life. So glad I made the investment.read more

Jalynn went above and beyond for customer service. Would recommend request Jalynn for Service and…read moreknowledge of products where 10/10

I came in to the Vernon Hills Illinois store to buy a daybed. The salesperson, Lisa, only had one…read more I then walked around the store myself and found a recliner I liked. Unfortunately, Lisa had no time to help me. The next day I contacted the store but again, Lisa had no time to help me. I did leave a message for the store manager to call me. However, "Taylor" did not return my call. I then stopped by their location in Skokie. They had the chair. The sign said $1650 was the price. But when the salesman rang it up, the price had jumped to $1730. A supervisor I called at the corporate level could not explain the difference. Then a customer service woman called me to say they quoted a chair with lumbar support. I did not ask for this extra feature. I was not told the sale was being rung up with the add on. I could not get the store to see what the problem was here. So I will not be buying from Penny Mustard. If you are buying there, double-check the posted price versus what is rung up. Something is definitely off with their selling practices In my opinion.

Friendly customer service. Helpful in answering my questions. We got exactly what we wanted.read more