We had visited several furniture stores and were actually on our way back to another store to…read morepurchase a sofa we liked. At the last minute, we decided to give Luxilon Furniture a try--and we're so glad we did! Charlie, the owner, was kind, knowledgeable, and helpful without being pushy. He listened to what we were looking for, answered all our questions, and offered us very fair prices on our sofa, a small table, a lamp, and delivery. The delivery team was also professional and careful, making the entire experience easy from start to finish. We absolutely love our new furniture and couldn't be happier with our decision. Great selection, fair prices, and exceptional personal service! We highly recommend Luxilon Furniture and Charlie!

Charlie is who I go to if I need to find value…read more I thought I wanted an RH style home, but didn't think the quality was that good for the steep price tag. After getting personally tailored suggestions from Charlie...who knows the furniture landscape better than anyone, he helped me find a lot of furniture that elevated my home to a new level.

Great service, real wood furniture, great prices, great service and set up. Furniture is very…read morebeautiful in all types of wood! You choose what type of wood you prefer.

The sales people and owner are absolutely incredible! They met our need for a brand new couch. Had…read moreit delivered and did an excellent job on all things we needed. We could not be happier with the quality of couch we purchased !!their professionalism and delivery team.

All the gentlemen who worked on my project were fabulous! Each so talented at what they did! I…read morehad a gas fireplace from NWmetalcraft that was in my livingroom for the past 15 years. I had them relocate it into my finished basement. Because it has a big pipe vent that went out through my cedar shake shingle siding, some residing needed to be done as well as patching the exit hole. Drywall work, residing and all the small details were completed with precision as well as repiping the gas line. I'm very happy that I chose NWMC to work with again this time. Also, Scott's patience and expertise needs to be noted as well!

We ordered and paid for a custom fireplace screen in mid December and they said it would be…read moredelivered in early February. We had other home projects going on so this wasn't front of mind. Now that it's the second week of March, my wife called them on Sunday and she was told that someone would call us on Monday. No call. She called again yesterday and was finally told that the screen "got lost in shipment from the manufacturer". IF that is true, why was there no follow up on the order with the manufacturer? They said they could have one made and shipped in 2 weeks. Interesting. We declined because they should have known that the order was 4 weeks late. They have been in business for a very long time so someone dropped the ball and the customer who paid in full 8 weeks ago, shouldn't be chasing down their order. Disappointing R&P C

Excellent customer service provided by Emilia! A great…read morereflection on American Sale! All though only was interested in purchasing one inexpensive item she was very patient with my questions.

Wish I could leave less than one star. Bought a tub a few months ago. Salt water is so much…read morebetter and HotspringSpas are the top quality out there-- that was the pitch. The install crew broke the control panel on delivery. That was the first issue. Accidents happen, I understand. That delayed the initial startup by about 3 weeks as the part needed to be special ordered. Once that was installed and the crew left, I thought I could get on with using the tub I just spent 10k on. Nope. The heat/circulation pump wasn't working. Another scheduled service call-- another drain and refill as the water had gone green. After determining that the pump had been wired incorrectly- things worked ok for a few months... Until I opened the tub and it was green again-- the salt system had an error code this time. After agreeing to pay $150 (for a warranty service charge) to wait a week for another tech to come out-- I was told after about 5 minutes there is nothing wrong with the tub-- the salt levels are too high they said. That stops the system from making chlorine. I hadn't added any salt since the initial setup. The tech said it doesn't matter-- that salt levels rise on their own as they break down?? Hmm. Ok sure. Drain the tub halfway and refill per their instructions. So I do, and again the next morning- the salt system still shows HIGH, yet the test strip shows LOW. Another text (this is how you have to communicate with them) to the service line-- "oh well, you have to wait about 12 days for it to register". 12 days of stagnant water? The initial startup tech told me to avoid adding powdered chlorine as THIS would affect the salt system. I bring that up-- no one knows anything. I take a look at my credit card bill and see they charged me $270!? Not the ridiculous $150, but an even more outrageous $270 for two guys to come out for 5 minutes and say nothing is wrong. I text their "service" line again. "Oh well, $150 is what we charge if the issue was within warranty-- the salt system isn't covered under warranty so it's $270"-- for two guys to tell me nothing is wrong, on a tub I just bought a few months ago that isn't working. Fun stuff. Had I know from the beginning, I'd have never set foot in this place.

The customer service experience was amazing. I was able to get a great deal on a nice living room…read moreset and entertainment system. I live in Lombard but my trip to Waukegan was well worth it! Thank you Mohammed

Read This: Let me share with you what a great experience it was buying our new living room set from…read morethis local furniture store in Waukegan. Mohammed is owner of this family operated store (Soto Furniture). I must tell you we shopped many larger chain stores, and this past fall had ordered a set and paid in full at Value City furniture. We waited the 4 months for the furniture only to find out they went out of business and never called or refunded our $. Over $4k lost. The bank actually refunded our money because we used a debit card. That is another great review coming. Anyway, we found another set at Ashley and I came across Soto Furniture which is an actual Ashley dealer. Soto had the same furniture set and we saved $1k - no kidding. Why would you not support a local store like this. Furniture was delivered today and the crew was fantastic. Nothing better than supporting a local business who I feel truly appreciate our business. So go see Mohammed next time you need anything. They have a great selection.

Zeb was really great- answered all of our questions, understood our budget, and encouraged us to…read morethink about things we wouldn't have questioned on our own. Very much looking forward to our new mattress delivery!

Finally got my elderly mother to purchase a new mattress - her's was 29 years old. We shopped on…read moreMemorial Day at a few places before coming to this store and we were so glad we did. The salesman (unfortunately I can't recall his name, but I think he was the manager?) was very helpful. He was patient and took time to explain things to my mom and made sure that she was comfortable with the mattress she purchased. He convinced her that she should get an adjustable base - something that I'd been telling her for years because her bed frame was elevated at the head by boards under the legs. He also went as far as to move the mattress she was interested in purchasing to a base with legs the exact height she needed so she could try it out. Delivery was quick and smooth. I was working when the guys arrived but I spoke to Fernando on the phone to clarify the height of the adjustable base. He made it exactly as high as it was supposed to be and he made sure my mom tried it out to make sure she was good with it before he left the house. My mom felt very comfortable with the delivery and we both want to specifically mention the great job Fernando did. I highly recommend this mattress place.

Spoke with Rick at his booth at the Pontiac car show in Crystal Lake last year. I explained that I…read morewould be looking to build shed in the spring of 2026. Rick provided me with a lot of good information and showed me examples of sheds they had sold. Met with Rick in April of this year and designed my shed since it had to meet certain requirements for my city. Rick is very knowledgeable and provided me with great suggestions on my shed since it was a custom design. Rick has a great personality and there was no pressure during the sale, only suggestions to make sure that I had all the information. Rick really went the extra mile in finalizing my shed and purchase. I do not write many reviews, but I highly recommend Rick and Tuff Shed!!

I had an outstanding experience working with Rick at Tuff Shed. From the very beginning, he was…read moreincredibly helpful, patient, and genuinely committed to making sure I got exactly what I wanted. I came in with a specific budget, and Rick went above and beyond to help me maximize every dollar. He walked me through all the options, explained the perks and upgrades clearly, and helped me customize my shed without sacrificing the features that mattered most to me. What I appreciated most was how transparent and supportive he was throughout the entire process. He never pressured me, and he made sure I understood how each choice affected the final price. Thanks to his guidance, I ended up with a shed that checked every box--quality, functionality, and all the extras I hoped for--while still staying within my budget. If you're looking for someone who truly listens, works with you, and makes the whole experience easy and enjoyable, Rick is the person to see. Highly recommend!

Huge selection of all plumbing. CS team is very knowledgeable, friendly and always listens to the…read morecustomer.

The hours provided are for the showroom upstairs. The downstairs supply desk opens a lot earlier at…read more7am. For plumbing repair parts, they're priced better and more helpful than other large box stores. Came in to repipe under my sink and got everything within minutes. I just brought the piece that broke and they knew exactly the replacement and accompanying parts to go with. Worth a stop for any plumbing parts!