1. The Royal Touch

    1. The Royal Touch

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    Mansfield, OH

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    The Royal Touch

    5.0 (1 review)
    Open 9:00 am - 5:30 pm

    Services - The Royal Touch

    Appliance repair

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    10 years ago

    I have taken several sewing machines here for repair. They always do a great job. Highly recommend.

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    Lewis Appliance

    Lewis Appliance

    1.3
    (13 reviews)

    We have used this company for over 10 years on multiple appliances and have always had honest and…read moretimely work done. I would highly recommend them to anybody.

    I would give this company zero stars if I could…read more This has been, without question, the worst customer service experience I have ever had. My washer has been out of service for over a month. Lewis Appliance came to my home three separate times, replaced more than four different parts, and still could not repair it. Despite multiple unsuccessful repair attempts, they refused to acknowledge that the washer was beyond repair or needed to be replaced. Instead, I was left without a working appliance and no real solution. To make matters worse, every interaction with the office was unprofessional. The office staff was extremely rude, and both the office employee and the manager actually yelled at me when I called simply trying to get answers about my repair. As a customer, I expected courtesy and professionalism--not to be spoken to disrespectfully for asking legitimate questions. Now I have to start over with a different service provider after wasting more than a month waiting for repairs that never fixed the problem. The time, inconvenience, and frustration this company has caused are unacceptable. If you value honest communication, competent repairs, and respectful customer service, I strongly recommend looking elsewhere. Based on my experience, I cannot recommend Lewis Appliance and will never use them again.

    The Royal Touch - homeappliancerepair - Updated July 2026

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