We had a renovation going on in the downstairs of an apartment and saw a water problem in the…read moreupstairs bathroom. We needed it fixed asap so the rest of the renovation could be completed. Brad came the Friday and Saturday after Thanksgiving and changed T-drains in the back to back apartments into Y-drains to help solve our problems. The work was well done and very reasonable (extremely reasonable considering it was a weekend). Brad is our plumbing problem solver.

Eric came by to my mothers house yesterday. He was there to do a routine faucet replacement. My…read moremother asked about her tub and then her toilet.... Eric didn't bat an eye and replaced and fixed everything. Didn't even charge her more then the original hourly rate!!!! Thank you from a man hundreds of miles away from protecting his mama. Cheers Mike Kleshinski

Had a leak in the basement, coming from the kitchen sink drain. Called these folks and they came…read morethe next morning. Josh called day of and said they could come a little earlier than the appointment window, which worked out fine. As I suspected the 60-year-old drain pipe had a hole, actually a crack when he pulled it off. He fixed it right up, and though we know the rest of the pipes, original to the house, will need replaced eventually this got us going again. Price was reasonable for what it is. Service was great.

Called for a simple shower facet install, $850 quote is $400 more than the next highest quote. What…read morea rip off!

Obviously it's terrible when you have an emergency plumbing issue. Our issue arose the day after we…read morehad moved in so I was at the end of my rope. My experience with emergency plumbing service was amazing from the very first person I talk to you when I called to make my appointment. Before they showed up they sent me a text message with a picture of my technician, Ron. It included a little biography of him and being the woman at home by myself with my toddler that made me feel at ease. After they did the diagnosis and gave me the estimate they had to explain to me that they did not have the pieces that they needed in order to fix my situation but they left to go find them and then came back and proceeded to fix my problem. They were at my house from most six hours and they did not leave until almost 8 PM and their demeanor was kind and positive throughout the entire experience. They had to work with my home warranty company which was being difficult and they did not seem to mind. Ron and his assistant were absolutely amazing. I will definitely use this company if something else happens. And I will be sure to request Ron!

Had them come to fix a cracked sump pump drain line. The line was hard plumbed correctly just…read morecracked when they got here. They installed a shielded rubber coupler with the pipes at an angle and a unshielded coupler outside. I called to ask about it, and instead of putting me in touch with an owner or supervisor the receptionist transferred me to the technician who did the repair. He said they do that because it's easier, it's fine and they will stand behind it for 30 days. Not what i expect for over $400. I won't use them again, and I wish I could add pictures of the " repair".

I was in need of Water Shut Off for my house. I received the service of Utility and Septic…read moreSolutions. Ty went above and beyond, he's amazing. He helped us by calling the City of Columbus and making sure that they installed the mainline shut off outside my house. I 100% recommend this company. This company is very reliable, honest, and trustworthy.

Tried and true. Down to earth local business owner who will tell you like it is. He won't recommend…read moreservices that aren't needed just to make a dollar - reliable and super easy to communicate with.

I was referred to Zoom Drain by Transit and Flow for jetting and a camera inspection after a…read morebasement backup issue. The technician told me he could not get past 45 feet of line and suggested there was a collapsed pipe in my yard. I was verbally quoted a repair in the $6,000-$18,000 range. Before committing to a repair of that size, I obtained a second opinion. The second plumbing company cleared a blockage and provided video confirmation that there was no collapse or structural damage. Based on the major misdiagnosis, I requested a refund under their advertised 100% satisfaction guarantee. Communication was slow, and I was made to feel like the video proof I provided from the second company was insufficient (even though it was time stamped, dated, and I shared the invoice summary). I initially received only a partial refund. After multiple follow-ups and escalation to ownership, I was ultimately refunded in full. I'm sharing this so others (especially first time homeowners) understand the importance of getting a second opinion before approving major excavation or high-cost repairs. While the final outcome was a full refund, it required time and persistence to resolve.

Plumbing Service on 8/2/2025…read more I am writing to formally express my dissatisfaction with the plumbing service I received from Zoom Drain on August 2, 2025. I contacted your company for three issues: 1. A clogged drain in my walk-in tub 2. A replacement for the tub's drain stopper 3. A small leak under the kitchen sink I was told there would be a $200+ service charge--regardless of whether any work was completed. That should have been my first red flag. When the technician, Eric, arrived, it quickly became clear that he did not know what he was doing. Not only did he fail to resolve any of the issues, but he also managed to make the situation worse. As for the simple task of replacing a drain stopper, I was told it would require an entirely separate visit. Seriously? This is unacceptable. I paid for a service and received nothing of value in return. There was no resolution, no professionalism, and certainly no reason to justify the cost. I trusted your company to provide reliable service, but this experience has felt like nothing short of a scam. I will be sharing my experience publicly so others can avoid the same mistake. Use this company at your own risk.

Quick service and competitive pricing for a new water heater. Johnny did quality work and is highly…read morerecommended.

Platinum plumbers are very good at their job. I asked for an estimate Dan asked for pictures. He…read moresaw what I needed gave me a estimate. They came out on the day/ time that was good for me finished up in about an hour. And everything was done. If you have a plumbing problem or you need a serious plumber call these guys, they won't let you down. They replaced the main shutoff valve from the street to the house