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    The Royal Treatment

    5.0 (3 reviews)
    Closed 9:30 am - 5:30 pm

    Services - The Royal Treatment

    Auto bug and sap removal

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    Beach Cities Auto Detail - damaged plastic

    Beach Cities Auto Detail

    (101 reviews)

    This is the fourth time I've brought a car to Beach Cities and the first time for my newest baby. I…read moregot the hood and bumper wrapped with PPF, the rest ceramic coated, and windows tinted all in one stop. Lucas was chill, professional, and informative. Scheduling was easy, with good communication and follow-through. I wouldn't call it a bargain, but the price is fair for high-quality work that set me up for years of easy and effective car care. In a world where everything seems to go downhill and most companies cut corners on customer service and satisfaction, Beach Cities is one business that has maintained high standards and quality over the years. Thanks, guys.

    Initially, I had a great experience with Nate and his crew when they tinted my Mercedes Sprinter…read moreconversion van. The tint looked excellent, and I thanked Nate personally when I picked it up. Once I got home, I discovered significant damage on the driver and passenger door panels that had been removed for the tinting. The panels were pulling away from the door frames. Four clips on each door were either missing or broken. Three bolt-covering end caps were missing and the rest were installed incorrectly. A bolt was missing from the passenger panel. The plastic was scratched and jagged where it had been pried off, and the black rubber pillar window seals had razor-blade cuts. I even found a razor blade left on my seat. I contacted Nate that same day with photos and videos. He would not take my calls, but he did text to apologize and offered to repair the damage. He explained that his most experienced tech had called out and two younger techs worked on my van. I agreed to give them the opportunity to correct it. Days went by with no follow-up. After multiple messages, Nate said his expert tech had "fallen off the face of the earth" and suggested his "plastic guy" repair the damaged panels. I was skeptical, but he promised to schedule the repair soon. Then more days passed with no communication. At no point would he speak to me on the phone. After eight days, I went to the shop in person. Nate was not there, but his brother inspected the van and agreed the work was unacceptable, especially the cut window seals. He assured me they would make things right and said refunding the tint cost was the least they should do. A week has passed since then with no response. I had to take the van to the Mercedes dealership. They confirmed missing and damaged clips and improper reinstallation. They also said the damaged seals should remain watertight but are visibly compromised. I paid $350 for the tint and $758.13 out-of-pocket to have the panels repaired. The seals remain damaged. I genuinely liked Nate and his brother. Their shop is clean and they seem to care about quality. However, ignoring a customer after damaging their vehicle is unacceptable. There is another review describing a similar situation tied to personal issues Nate was having. That may explain things, but it does not excuse the lack of accountability. The tint quality was great, but if anything goes wrong, do not expect them to stand behind their work.

    AAA Mobile Detail

    AAA Mobile Detail

    (216 reviews)

    Downtown

    They did an amazing job. Car looks like new inside and out. I was hesitant at first but very…read moresatisfied by their service!

    Updated Review -- They Took My Feedback Seriously…read more UPDATE: I'm updating my review because I want to recognize how the business responded after I shared my concerns. My original experience was mixed. The three workers were friendly and worked hard, and the car looked noticeably cleaner overall, especially the interior, tires, and trunk. However, I felt that the attention to detail wasn't at the level I expected from a $180 premium detailing service. After they finished, I noticed that some of the tree residue on the rear roof, rear window, and trunk was still there. I was told that they had already tried two chemicals to remove it, but I was able to remove roughly 90% of what remained myself afterward. I also found dirt on the exposed portion of my steering wheel and some small crumbs in the rear passenger area. Since their advertised service specifically included deep cleaning of the steering wheel and other detailed areas, I was disappointed. I originally gave them 3 stars because, to me, detailing should mean paying attention to the small details--not simply making the car look clean from a distance. I had genuinely hoped to love the result, so I was disappointed when I found these things afterward. However, what happened afterward changed my impression of the business. The business reached out to me personally, acknowledged my concerns, apologized that the result didn't meet my expectations, and offered to come back and inspect and correct the areas I mentioned. Unfortunately, I'll be staying in Hayward for the next couple of weeks, which is outside their service range, so having them return in person isn't practical right now. Even though they couldn't physically come back at this time, I really appreciate that they didn't dismiss my concerns. They emphasized that customer satisfaction is extremely important to them and genuinely tried to find a solution that would be fair to both sides. That kind of accountability matters to me. Mistakes or missed details can happen, but how a business responds when a customer points them out tells you a lot about the business. I still stand by the issues I originally mentioned, but I also want to recognize the effort they made afterward to take responsibility and make the situation right. I appreciate the kindness of their team and the way the business handled my feedback. I'm updating my rating to 5 stars because I now have a much more positive impression of the business and, more importantly, I believe they genuinely care about their customers and are willing to listen and take action when something doesn't go as expected. I hope my original feedback also helps them improve their attention to detail going forward. I genuinely want to see them succeed, because their response showed me that they care about doing right by their customers.

    The Royal Treatment - auto_detailing - Updated September 2026

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