From the moment we arrived at the Hotel Monteleone, we knew we picked the right place. Every…read moreinteraction from the bell staff and front desk to the employees throughout the lobby was warm, welcoming, and genuinely memorable. One of my favorite moments was chatting with a gentleman in the lobby who helped with our luggage. We mentioned we were visiting from Pennsylvania, and he shared that his very first job was in Pennsylvania and actually knew our area. It was one of those authentic conversations that makes you feel more like a guest than just another room number. Our room in the older section was spacious, comfortable, and beautifully maintained. Housekeeping and the nightly turndown service were exceptional. We also spent plenty of time at the pool, where the staff and bartender were fantastic. The drinks were great, the food hit the spot, and the Fourth of July pop-up DJ made for a really fun afternoon. The service was so personal that one of the bartenders recognized us by name when we ran into her on the street a few days later. The only miss during our stay was the famous Carousel Bar. We never managed to get seats at the actual carousel during our four nights--which is understandable given how popular it is and being the 4th of July weekend. We did sit just behind it. Unfortunately, the service there was noticeably unfriendly and felt completely out of step with the incredible hospitality we experienced everywhere else in the hotel. That one experience wasn't enough to overshadow an otherwise outstanding stay. Between the beautiful historic décor, unbeatable French Quarter location, easy access to everything, and a staff that truly cares about its guests, Hotel Monteleone absolutely lived up to the hype. We'd stay here again in a heartbeat.

Well... Good news and bad news. The hotel is beautiful and…read moremost of the staff are sweet... However! In an emergency they are a wreck. A transformer went out and knocked out the power. I don't know why that took out the water, but it did. Noights, elevators, or toilets from 10 pm to 6 am. No emergency plans- people sleeping in the lobby, all restrooms locked, no one with information, no help for those with medical needs, no information and not even a compassionate voice at the front desk. Where was the manager? My husband's CPAP requires electricity. Our phones died. It was a mess. After all New Orleans has been through, you would think they would have better contingency plans.

Great location if you want to be near all the action. Loved some of the restaurants that were…read morewalkable. I reserved this place because of the amenities and they do a great job advertising with beautiful pictures. Downside is it doesn't look as beautiful as the pictures and the pool area is a lot smaller and not as kept up with the property. More like a birdbath than a pool to dip into. Upside is the staff is very friendly, they have a bar they reopened, the air conditioning works great, and room service comes every morning if you'd like. Overall we enjoyed our stay and would recommend this place.

Quiet location just a block from Bourbon Street. Clean property with coffee available 24/7 and a…read morevery nice garden and pool area in which to relax. The staff, in particular, Pierre made the stay very enjoyable. Great personality with good recommendations.

The Roosevelt New Orleans is a beautiful, historical hotel that fits well with the Waldorf Astoria…read morename. Despite being old, the hotel is very clean and impressive, and the staff works hard to make the stay hospitable. I was also very happy to see them providing 2 bottles of water per night (I'm Diamond for reference so not sure of the criteria), which really helped considering the constant 90+ degree weather (also I'm a kidney donor so dehydration is a huge concern and danger to me when I'm traveling). One funny thing was I didn't get a Do Not Disturb sign, but no matter. After my first night, housekeeping also left some bathrobes and a piece of mint chocolate on each nightstand, which was a cute touch. I was impressed by the hotel's restaurant called the Fountain Lounge. While I didn't see a fountain, I enjoyed eating here daily, whether it was for breakfast, lunch, Chef's Happy Hour, or dinner. While hotel restaurant these days seem to have a bad rep for being both overpriced and boring, the dishes here were both a delight and competitive compared to a lot of quality sit-down restaurants nearby. It was good to see, as Waldorf Astoria was the brand that made eating out fashionable in the first place back before any of us were born. To set expectations, I don't expect perfection in this day and age as long as the basics are done right, and I even ran across some issues. But the staff were very willing to reasonably fix things so I can leave with a good experience, such as the front desk staff that fixed a check-in/credit issue, and a big shout-out to Ari, the F&B Manager who made my day on an unusually unlucky day for me. Next time I return, I do want to try more of their cocktails as they had many interesting ones. Sadly I started getting a fit of allergies, which may be related to the shampoo. They use Aesop products, which are high quality, but personally I find the fragrance strong and the shampoo seem to have some tree oil that makes my nose very unhappy. I may have to remember to bring my own shampoo next time, which is really unfortunately, but is no fault of the hotel. They do have valet parking, but sadly no EV charging. There are also many parking garages nearby for an extended stay if you don't mind carrying all your bags to and from the hotel. It is a full service hotel however, so count on that if you need a hand! The location is good as well, as it sits right on the border of the French Quarter near Canal St, meaning you'll probably be able to get better sleep than being right in it, but it's also right next to public transit and a very short walk away from Bourbon St. I felt safe and comfortable during my stay. They also have an outdoor "rooftop" pool (I believe it was the 4th floor) with a bar. Impressive that this hotel has 3 bars, including the hotel. I didn't see a gym, but they seemed to have spa service if you're big on that. Definitely my hotel of choice when I visit NOLA again!

First time at a Waldorf Astoria and it did not disappoint…read more My wife just turned 40 for her birthday and we celebrated at the Roosevelt Waldorf Astoria. It was an amazing stay. The shower with the pressure jets and the overhead shower was something we never experienced before. The room and the service and the attentiveness to every little detail was crazy impressive. They reorganized our tooth brushes and tooth paste. They put a little cup on our counter with the water bottles. The bathrobes inside the closet. Was out of this world amazing. The amenities included the pool, a gym, several restaurants, and beautiful decor throughout the entire hotel. Alexis our concierge and desk agent was superb. Lastly, this was close to everything in the French quarters so it's super convenient. Can't wait to come back again!

Can't wait to come back. the atmosphere, coziness, and design of this hotel was everything. Very…read morecharming and unique spot in the middle of the French Quarter. Only cons: -gets pretty loud outside on the weekends, but that's inevitable in the location, I'd recommend good ear plugs. -wish the candles they had were real and not fake, or some antique lamps could also be great.

What an amazing place with great customer service! I had selected 2 other places and they both sold…read moreout before I could book them. This hotel came up as an option in my App. Their reviews were outstanding. When I arrived, they were justified!

In the somewhat middle of it all... and that is the way we wanted it. We wanted to be close to…read moreBurbon Street, but not on Burbon Street.....I have to admit, when we pulled up (after a lengthy drive) I was a little worried, but all of that worry went away once we walked into the hotel. The lobby is beautiful, the front desk employees were extremely kind and helpful. We reserved a room with 2 queens and a sofa sleeper - and we had room to spare!! it was a nice room for the 4 of us. and most importantly - CLEAN! We valet parked when we got there and did not get our car until we left

We booked this hotel based on the Yelp & Google reviews and Reddit recommendations…read more The only PRO of staying here is the location. It is very conveniently located to Bourbon Street. The 2 things I care most about when staying in a hotel is a comfortable night's rest and a good bathroom/shower. The bed in our room was the most uncomfortable mattress I have ever slept on in my entire life. It was so mushy that when you laid your head down, you sunk so far into it that your legs were literally 45 degrees above your head. I ended up sleeping upside down in the bed with my head where your feet go in order to feel even remotely comfortable. The pillows were all extremely flat, when you put your head on one it sank so far your face was about 1/2 inch from the mattress. I had to use 3 pillows stacked on each other. I had a stiff back, neck and joints the entire time we were there. The 2nd issue was hot water. The first morning, we attempted to shower, it only got barely luke warm for me and when my husband showered immediately after he only got ice cold water. We stopped at the front desk that morning on our way out for the day and told the woman at the front desk. She said she hadn't received any other complaints so it must be specific to our room and she would send engineering there to look at it. (we were getting hot water in the sink). Later that evening when we returned to our room, we immediately tested the shower again and it was still ice cold. So we went back to the front desk to check if engineering had come. We spoke to the same woman from the morning who acted like it was the first time we were telling her this and she said the exact same thing. I asked if they were going to come ASAP because we needed to shower soon and we couldn't take ice cold showers. She ignored my question and answered the ringing phone. A manager happened to be at the desk and overheard our conversation. He asked what our room number was and said that because of the old building and the pipes the hot water takes longer to get there. He said this was a KNOWN Issue by the staff, management and the owner. He told us to run the shower for AT LEAST 15 to 20 minutes, simultaneously with the sink and it should get hot. He also offered to move us to a different room but when I asked if he could guarantee if we wouldn't have the same problem in that room he couldn't give me a straight answer. We had already unpacked everything and didn't want to go through that hassle without a guarantee. So we went back to the room and let it run for 20 minutes and it eventually got hot. So for the remaining 3 mornings, we had to set our alarms for 30 minutes earlier so we could get up and run our shower before hand. For nearly $300 a night, we felt that this was ridiculous. Old building or not, if its a problem, then either don't put people in those rooms, or get it fixed somehow. Why should anyone be subjected to an ice old shower or an inconvenience to their time because the owner hasn't done anything about it? We visited the hotel Bar, the Bourbon O'bar 3 times during our stay and each time we received TERRIBLE service. None of the bartenders were friendly to us, in fact they were pretty rude. Each time it took them at least 10 minutes to even take our order (by standing there and looking at us and not saying anything). The bar was not busy or crowded any of these times. They would then start making one of our drinks, put it down and make other people's drinks, leave and go into a back room, play on their cell phone, talk to each other, or carry the glass around while doing other things. My husband ordered an old fashioned and the alcohol was sitting in the jar with the ice for over 5 minutes while the bartender carried it around doing other things, causing it to get watered down. When making a cocktail, it should be completed from start to finish without doing other things in the middle. I ordered the Mardi Drop cocktail on 2 different days. The first time, it was actually very good. The 2nd time from a different bartender it was horrible .He also sprinkled probably a tablespoon of cinnamon on top of it (which the first didn't have) which made it nearly undrinkable. I had to stir it into the martini in order to not get a mouthful of cinnamon with each sip. We didn't eat at the hotel restaurant Roux because of the bad Yelp reviews - we felt we could get a better breakfast elsewhere outside the hotel. Overall, I wouldn't recommend this hotel at all unless you don't care about being comfortable or friendly service.

We love staying at this property!! The service is excellent. From the cleaning staff to the servers…read moreand bar tenders this is an excellent experience. The new bar and jazz clubs are excellent!

It was so terrible that we left after the first night and got our money back. We were on the top…read morefloor, in an upgraded room and it looked liked something from a nightmare. Nasty bathtub shower combo, no toilet closet, no counter space. Sad window with dingy curtains. Air conditioning that didn't work. Just run down and sad. We ended up staying at the Four Seasons and it was night versus day difference. I will never stay at an Omni again because they are all super rough and fake fancy. Lobby and outside of the building looks nice, but that's it. Omni is not a nice hotel whatsoever, and I wouldn't even stay there for free.

Very nice, clean and spacious, perfect location. Covered parking available a few blocks away.read more

We stayed at French Market Inn on our last trip to New Orleans and would definitely stay here…read moreagain. The location honestly made the trip so easy. We could walk to so many restaurants, shops, and things we wanted to do in the French Quarter without constantly needing a car or Uber. The courtyard was one of my favorite parts of the hotel. It's so pretty and peaceful to sit out there after a busy day walking around the city. The pool area was also really nice and made me wish we had packed swimsuits. We did have an issue with the AC when we first checked in. We came back to the room later and realized it still hadn't cooled down. Staff did send someone to look at it, but we sat around waiting for a while before finally being moved to another room. I just feel like that part could've been handled a little quicker. Other than that, we really enjoyed our stay. The room was nice, the location was great, and overall it was a really good experience.

We were on a 10 day road-trip with our final 2 nights in the French Quarter and I wanted to…read moreexperience staying on Bourbon Street; literally I wanted to see and hear everything Bourbon has to give. At check-in the rep asked "did you mean to book that room?" Yes we did!! We originally requested a 3rd floor private balcony but were given a 4th floor private balcony and oh hell yea was this perfect. Open the French doors and the cacophony of Bourbon St. envelopes the room; it's everywhere. But close the French doors and it's quiet; how I don't know but perfectly comfortably quiet for us. Added bonus, this being Easter, our 4th floor balcony gave us such a fantastic viewing spot to watch the colorful sights coming down Bourbon heading to the gay Easter parade a few blocks away. Our room also gave us a great vantage point for watching sunrise with the St.Louis Cathedral steeple in the foreground. On our final night we decided to order take-out to enjoy from our balcony; dinner and a show essentially, and cheaper too. Hotel is centrally located on Bourbon, wonderfully friendly and helpful staff, complimentary coffee available around 6am (big plus given it's normally 7am everywhere else) made this a perfect hotel for us.

First, we were told that we can check in using Bourbon Street. However, Bourbon Street was…read moreblocked off for vehicles. Then once we checked in, we were charged for our room AGAIN. It was paid for in full before we arrived. When we requested our money to be released, we were told that we would have to contact our bank. Upon doing so, on a 3-call with the hotel, the bank was showing that the merchant was in control of the funds not the bank. Then I was told that the hotel had a new system and they are working out the bugs. Then I get a call from the hotel asking if I would approve them to hold out the parking fee. I still haven't gotten my money credited back to my account. Save yourself the aggravation and the mental anguish....find another hotel.

I had the most amazing experience at this hotel. I had just had the most horrendous experience at a…read moreterrible place in Wisconsin so I was still shaken my experience flying over to New Orleans. But the staff at the Ritz were the most hospitable and welcoming set of people I have ever met. The concierge sent me texts and welcomed any requests I had. And the wonderful staff left a sweet treat in my room for my birthday. There was coffee served in the lobby every morning, and warm beignets served in the afternoons. I can't wait to come back to this gem! Thank you all for such a wonderful and much needed experience!

Love this town. Love the food…read more Love this hotel. Love the Club Level. No better way to do NOLA than to splurge for the Club Level at the posh Ritz. No car needed, so when your cab pulls up at your new digs you are already on a first name basis with everyone greeting you. Right this way to check in-you'll be in the Club Level. When they details the hours and bites or drinks in the club level, pay attention. You're paying for it so take advantage. You could get by eating and drinking there all day. Pellegrinos to the room at night, or a fresh round of roadies that you just take right out to the streets. Reload as needed. The room was comfy and luxurious. The gym is huge, and there's a hot tub! They've got everything covered. Splurge and enjoy yourself at what's one of my finest travel experiences.

I only stay here when I come and visit Front desk is always…read morevery nice I had the pleasure of working with Ronnie she was very sweet and professional.

**edit They changed our room…read moreTo a nice dry , room with balcony. Hope from front desk was SUPER helpful . Thank you. Hotel is still dated etc but service is good Will give 2 stars because it is a cool historical building and front desk people on duty seem to want to help . The original front desk clerk wasn't the friendliest. Then we got to our room and just feels damp , musty and unclean. (But spacious). There is this raggy musty couch that seems "damp" for lack of better word, which I wouldn't even touch. Rug seems nasty. There is a sign saying "enjoy your two artisan waters " and there are no waters here. The room phone doesn't work so If we need anything have to walk downstairs. The view is of nothing, but worst part is AC is on 60 degrees and we are sweating in here. It's not really blowing and would estimate it's about 75 in here . They are "sending someone " to fix ac but now we have to wait for this to happen and can't shower or get ready. Will update review if they make things right .