Be aware: if your shoes don't work out, you will not get your money back here. I purchased running shoes that caused a painful foot injury after only a short period of use. When I returned them within 30 days, I learned this store only gives store credit, no refunds. The employees were dismissive of my concerns, showed little care about the injury, and one employee even laughed and told me I should shop elsewhere if I didn't like their policy. So rude and unprofessional. This place is just another highway robbery dressed up as a shoe experts. As a long-time customer, I'm very disappointed. I was forced into store credit against my wishes, and this experience has completely broken my trust in the business. read more

I would have never discovered this place if not for the KC Zoo run this year. We do the Zoo run most years and this year the packet pick up was at The Running Well Store. I picked up my packet, and then took some time to take in the store itself. First of all it's a small store, but I really liked that they had a big variety of brands, including Glyder and Hoka, which are both brands I really enjoy. They had a sale going while I was there and items in my size were picked over, but had I known about it and gotten in on the action sooner I think I could have snagged some really great deals. Overall, it's a small store, with great items, and friendly service. I love that it's local, and it's a fantastic option if you are looking to purchase some running shoes and avoid a big box store. read more

Hooray for new running shoes that fit well! This store is equivalent to a candy store for a child, I swear I get stars in my eyes. Helpful employees that measured, tracked and suggested the right fit for my needs. Always a bonus, especially cause I have a tendency to check prices first and go for the cheapest, but maybe not the right choice. Speaking of prices, very reasonable in comparison to other running stores I've used in the past. Started a new account that will keep track of my spending and reward me after a few purchases. Always makes me feel good to support local over big chains. Another bonus, it's next to Foggi's Ice Cream...you know, cause you plan on running off those calories. read more

I need better shoes so FPO and I went to The Running Well Store on Johnson Drive. It's a small-ish store but on a Saturday afternoon was pretty busy. Jacob greeted us and he was very nice. Very knowledgeable about the different shoes. He measured my feet and had me walk on their treadmill to gauge my steps. He made several recommendations and brought out several different brands for me to try. Sadly, they didn't have the brand and model that I decided would be the best option for me (the new model year starts in about a month so their inventory was low) but the experience was phenomenal. Jacob explained they have a 30 day return policy. If after a month of wearing the shoes you decide you don't like them, you can return them for store credit towards something else in the store. That's cool, and something you can't get from Amazon which requires shoes to be in new and re-sellable condition. I didn't make a purchase this time, but I would definitely keep The Running Well Store in mind the next time I'm looking for shoes. read more

My first time in the store was a few days ago. They did not have the color of shoes I wanted so the sales person offered to order it from another store and asked me to come in today, which I did. I found out that the wrong shoes were ordered. The sales clerk pushed the wrong button in the computer. I understand that. Stuff like that happens. I told her that. She said she'll order the shoes and it'll be here in another few days. I declined and said " I'd like to think about this again, and NO thank you". At that moment she stared at me for 5 seconds, then turned around and walked off, she walked to the back of the store. And there I was, not knowing if that was it, or if she was coming back, no word was spoken. I waited and the got up and left. Maybe I did not get the memo, but what happened to customer service. Are we just their idiots, and live for them? That's how I felt. I will never be back. BTW, I just ordered the shoes on line. read more

Getting ready to train for a few runs and I had seen all the great reviews on here. Maybe it was an off day, cuz the day I went in, the three workers in the empty store couldn't be bothered with me. One dude talked to me for a few, but couldn't really answer my questions. Then I stood staring blankly at the shoe wall for a bit, then it became a little longer, then I thought, "hey, I'm going to stand here to see how long it takes for someone to acknowledge the fact that I'm standing here staring blankly at this shoe wall", then I left. read more

Top notch. Seriously. The staff is friendly and not intimidating at all, even to a non-runner like me. I came in today looking for a really good pair of walking shoes- the clerk helped me try on about a dozen pairs and listened to what I was saying. She also showed me their selection of stick rollers and gave me recommendations for my foot and shin pain. I'll definitely be back in six months for my next pair of shoes! read more

I'll be honest, I went to a big box store down the street and was disappointed with the service, so I didn't buy anything (Thank God). I then drove to The Running Well Store, which I should've done first, and was greeted by two very knowledgeable and friendly employees. I immediately got my running analysis completed and my correct measurements taken. They had me trying on different shoes within minutes. The two gentlemen working today were very knowledgeable and friendly. I just tried out my new pair of Brooks and they were great! I highly recommend supporting this local business for all your running needs. I will be back! read more

Friendly staff, nice selection, and very helpful. Just beware the return policy. Once you pay, there are no refunds, only store credit. I paid cash and came back the next day to return the unworn shoes and store credit is the only option they offer. Other than that, not a bad place. read more

I came in for the first time Sunday. I had a great experience! Jacob helped me with my shoe buying. He was so patient and informative. I tried on several shoes, and he never made me feel rushed. I will defiantly be back. Thank You Jacob you did an amazing job. Jane read more

I'm a new runner and had no idea what I was doing and they were so helpful and nice and helped me find the perfect shoe for me! 10/10

Looking for good running shoes for my Tween son for junior high track. Mike was super helpful and we walked out with a great pair of shoes in a relatively short amount of time. read more

I needed new shoes and wanted to buy local. I filled out the form online and got a call the following morning. The woman I talked with was very helpful. She found the exact shoes I wanted at the Mission store (my preference) and arranged pickup details. On Saturday, I pulled up outside and was promptly handed my shoes after confirming identity. The shoes were awesome on my run yesterday. Thanks! read more

First time customer and I'll be back for sure. Cheyenne was very helpful and knowledgeable. Set me up with a nice fitting shoe.

Some of the best customer service I've ever seen! I went in a few days ago & still can't stop thinking about how great the customer service was. Incredibly friendly staff. I came in needing some help picking out which shoe was best for me & the kind lady helping me was so knowledgeable & sweet. I definitely recommend!! read more

My wife and I stopped by this nice little shop today. I've been running for a long time but I've never been to a "no kidding" running shop before. The guys working there were awesome. I told them I was experiencing some pain in my heal and that I had never been fitted for proper running shoes. They put me on the treadmill in my socks and took video of my feet making contact with the treadmill. We then looked the video over together and the gentleman told me exactly what kind of shoes I needed for my running style. I got properly sized and tried about 4 or 5 pairs on the treadmill before making a choice I felt confident in. They have military discounts and a 30 day return policy if you are not satisfied after running in your new shoes. The customer service was top notch, the experience left me in a great mood, and my wife and I will not be buying shoes anywhere else ever again. This place is a must if you are a runner. They also have lots of other gear on hand as well; water vests, socks, etc. read more

What a great store! It's so refreshing to have a business focused on excellent customer service as well as the community! This store gives one on one attention and will make sure you leave with the perfect shoe for you! read more

After going to purchase my first "fitted" tennis shoe I was fitted and purchased a $130 Hoka tennis shoe, only to wear them a couple of times, realized they were very uncomfortable. I went back to the store to see what they could do. Unfortunately I was past the allotted 30 days. But as I was being refitted, tested etc. turns out I had been misfitted with my first pair. Just to be told there was nothing they could do. I said even though I was misfitted and now I have a pair of shoes that I cannot wear because they are a half a size too big? Nope can't help! I trusted this store and the clerk to be properly fitted in order to buy my first invested pair of tennis shoes. Very disheartened. Then he had the audacity to offer me to buy another pair. Never again! Instead I bought at Nordstrom's where they stand behind their products. read more

Great experience. The employees were friendly and knowledgeable. It's nice having a quality running store in Mission.

What a wonderful shopping experience! I was welcomed as soon as I stepped foot in the door by Kathy. I could tell she takes great pride into helping her customers find the perfect shoe for their running style. Thank you so much! I'll be back for sure! read more