Went there for appt for three people. Showed up 10 minutes early for the appointment as the asked,…read morebut when I arrived, I was informed that they said I hadn't confirmed the appointment, and they only two people available to provide services. Because the appointment was for 90 minutes, and they told me there would not be anne available for another 40 minutes., I had told them to make one person for 60 minutes so we could all still be together and one would start later. Then told me after that they didn't want to even provide service for the two of us because we had worked out a group price for all three of us and wound't honor it we only had two people having service. So rude! They had been the ones who set the price and then not willing to honor it for even more off putting. Can't even speak to service but based on front end would not bother.

I recently visited the NBC Wellness and Stretch Center in Fox Valley Mall in Aurora IL. and I must…read moresay it was even better than I imagined. The facility itself is beautiful to see. The staff is incredibly professional and courteous. I received the Herbal Scalp and Head Spa Treatment and what a delight. They even included the Singing Bowl. Afterwards, I felt refreshed and rejuvenated. Prices Were very reasonable. I also got a Mother's Day special Deal for my sister (who is a mom) to go on Mother's Day because they are offering several specials for Moms. Anytime in the future I need to unwind, this will definitely be my Go-To place. I highly recommend NBC Wellness.

Such an amazing experience! It was very relaxing from start to finish - the head/shoulder/arm…read moremassage was nice and my scalp looked soo clean after. My hair was shiny and smooth. They blow dry your hair after and even give you a little snack to finish off! Will definitely be back and have already recommended to friends.

My friend and I booked an appointment here for hair spa and it was the best decision I have ever…read moremade. The place was calm and the spa rooms were clean and spacious. Loved all the products that they have used on my hair and my hair smells heavenly. I took the nourish hair package. They examined my scalp and proceeded with the treatment. The whole experience was very relaxing. They also did face, hands and leg massage. The staffs were very polite and friendly. They offered fruits, snacks and water post spa. I highly recommend this place for hair spa and treatments in the suburbs.

I cannot recommend Beaux Cheveaux more highly! I see Pam for my hair cut and highlights, and she is…read moresuch an artist with hair. She really takes the time to ask questions to make sure she understands my vision, and my hair looks better than ever thanks to her. The prices are reasonable, the environment is so relaxing, and the talent is unmatched!

I went to Beaux Cheveaux starting and I'll tell you that this is the BEST salon I've EVER been to…read more Not just the services which will exceed your expectations but the stylists truly care and are very professional and exceptionally trained in what they do. The owner Pam is very kind and professional. She and all of her stylists will go above and beyond for you!! I go there and have Jana cut my hair. She's incredible and always has a nice chilled glass of wine ready for me. The salon is clean and very nice. Not to mention that the aveno products are all natural and organic, smell nice, and work wonderfully. I won't go back to other products. Loving how it feels in my hair. Their products make my hair look, smell, and feel great without making it sticky or hard like other products tend to do.

I was pretty hesitant about getting a facial. Courtney was very up front with me and educated me…read moreabout everything I needed to know and more. She didn't push a ton of products or services. She just gave me what I needed and addressed the issues she saw once she took a look at my skin. The products she suggested have been amazing. A week later my skin is glowing, clean and clear. I highly recommend her. The spa is clean, beautiful and comfortable. She is an amazing esthetician who cares about her clients and will go the extra mile to make you happy!

I am so happy that I found Courtney! She so cheery, informative, and most of all professional. She…read moredoes what she can to work around my schedule and I appreciate that! I love that the room is very clean & sanitized. I've had difficulty in finding an esthetician that cares about what they do & does a great job as much as she does.

Great relaxing environment. A chance to use the water bed massager. Very calming music and nice…read moretable, etc. My only complaint was that I asked specifically for the therapist to work on my glute and sciatic nerve and that wasn't addressed. Although I have no complaints about the quality of the massage I received only that the area wasn't worked on as thoroughly as I anticipated.

Beware of MassageLuXe Naperville - A Cautionary Experience from a Former Loyal Customer…read more I'm writing this review to warn others about my experience with MassageLuXe of Naperville, Illinois, in the hopes that no one else falls into the same trap. This business is not built on long-term customer satisfaction, but rather on rigid policies, poor communication, and a clear lack of care for loyal clients. I had been a member of MassageLuXe Naperville for nearly six months. I didn't join for the ambiance or the brand - I joined solely because my trusted masseuse, whom I had known for years through my chiropractor, started working there. Things were going fine until I had to cancel my membership due to work commitments that would take me out of the country for half the year. Since it made no sense to continue paying for services I couldn't use, I canceled my membership. At the time of cancellation, I was told I had until May 27, 2025, to use all my accumulated massage hours or I'd lose them. So, I immediately booked appointments to use up my remaining time. Unfortunately, my preferred masseuse wasn't available for most of them, and I had subpar experiences with other therapists -- wasting 150 minutes (at $120/hour) of what should have been relaxing and therapeutic time. For my final remaining one-hour massage, I asked the front desk if I could schedule it with my regular masseuse. The staff member told me she was available on May 31st, 2025, and assured me that even though it was after May 27, it would be fine since I was scheduling it within the same month. Based on her word, I booked it. Fast forward to today, May 31st, I arrived for my appointment only to be told by a different staff member that I'd have to pay $120 out of pocket because the appointment was outside the valid usage window in the cancellation policy. I calmly explained that I had been explicitly told otherwise by the person who rescheduled it -- who was standing right there -- but instead of acknowledging the miscommunication or attempting to make it right, I was met with rude and dismissive behavior. I was given two options: pay $120 or leave. No apology. No effort to take responsibility for their mistake. Just cold, transactional treatment. Let me be clear: this is not about the money. It's about how customers are treated. I had intended to return and pay full price every time I was back in the country, as long as my preferred therapist was there. But after today, I will never return to this location or any MassageLuXe branch. To the front desk staff: you may have collected $85 today by denying me my final session, but you've lost a customer who would have happily spent over $1,000 a year. To MassageLuXe corporate: if you care about the reputation of your brand and the growth of your franchises, I hope this review encourages you to invest in better customer service training and empower your staff to take accountability for their own scheduling mistakes. Think twice, or even four times, before signing up for any membership with MassageLuXe of Naperville. What seems like a good deal today could turn into a frustrating and disappointing experience tomorrow.

The service is great, they use good products and my hair always looks healthy after a visit…read more If you want the latest styles, you won't find that. Highly recommend for quality work, short wait times, healthy hair habits and a low key environment! Would have been 5 stars if styling was more recent.

He has a great new lip/skin balm that works right away. Love what this guy does with my hair too…read more Been coming to him for years!