These folks were so nice to me, I got a big bag of food, Protein, very fresh veggies,milk. What a blessing! I really appreciate the help!! Thank you to the workers for not making Me feel bad, so kind! Thank you!! Tom Scott. read more

2025 Thanksgiving was the worst memory ever! The band told me that they get charged by the Salvation Army to play music! Wow, I thought it was the other way around. Don't musicians suppose to play when they perform, instead? Today, indigent folks waited 4-5 hours for a turkey meal & when it arrived it was a cold slab or slice of processed turkey, limp green beans, clumps of gravy & dry stuffing. It taste like cold hospital food! What happened to the home cooked taste? Aaargh..The band died, along with the music. The wait was not worth it, at all! This will go down in history as the pits, the pits or the worst Thanksgiving of my life!! read more

I can drop off donations easily and shop for some new items. Good place to shop and donate!

I take the drive to Temecula to visit this large Salvation Army store to deliver my slightly used households and clothing to be resold, and for my shopping needs. They are quite large and have a huge variety of items for sale, as you would expect. There are plenty of friendly employees, the quality of items is excellent and their prices are reasonable. They do have sales from time to time. I have literally furnished and decorated a small house entirely from this Salvation Army store. Their prices are very fair, plenty of parking, and they accept donations in back of the store. The drive is worth it. read more

Since Goodwill's donation center was actually closed near the middle of the week of all times and wouldn't take what I had to give, I brought the basket of pants I had that don't fit me anymore here. The lady there gave me a bin to load them up in and had a receipt ready by the time I was done filling it and brought it back to her. No muss, no fuss. Easy peasy. read more

I arrived on a Tuesday and there was a sign stating donations were not accepted on Tuesday or Wednesday. I was leaving town and my trunk was full of donations. I could see there were some large receptacles (not dumpsters) in the roped off area. I thought I could leave them there. A man came out of the door and yelled, "Did you read the sign?" Then he just stared at me defying me to leave anything there so I left with a trunk full of nice things that could've been put to good use. read more

In reading all the negative reviews, they were all from those who requested a pick up. Did you all every think about taking the time to drop off your stuff at one of their drop off locations? yes we all love to have someone else pick up our stuff that we no longer want, but Salvation Army as well as some of the other similar companies work on a shoe string and provide many services to others that need assistance. So how about you do your part and schedule your time to drop off your stuff so someone else may enjoy the items you dont need and stop complaining. Lets start all doing our part for a change. Ive been doing for years and have found many very helpful people. read more

Agree with previous reviews. A big joke!!!! They schedule pickup and never show up, don't answer phones. Don't rely on them!!! read more

Once again yelled at and treated very rude by the volunteer. I work in this community and it's not my fault I don't make enough for luxuries like food. Every time I come here I'm treated rudely because I don't eat meat especially pork. This is suppose to be a Christian place and the Bible says no pork. Today I was screamed at, I waited patiently in the back of the line and when I got there she screamed at me saying " we are out of food for the day , I don't remember your name but you!!" As she pointed and screamed at me. I always get singled out and treated like that here. And for what to mostly just throw away expired inedible food that the stores donate because they can't throw away. Not sure where all those tithing, donations and king a king monies go but it's not for food for the poor as they claim. Not sure why they have a problem with me personally it really hurts to be treated like that. read more

I am not writing about this store in particular but I am writing about the pick up services for donation. We had an extra mattress that was no longer needed after we moved. We called to schedule a pick up and described out item. We also told them we lived on the 3rd floor no elevators stairs only. #1 appointment confirmed for last week. No show no call. We called and they said it was rescheduled for the next week! Okay so it's a free donation, we let it go. #2 they arrive to the apartment and we greet them downstairs. They see the stairs and immediately say no we can't do this and begin to walk away. We state that we called and confirmed stairs were okay. They argue it states we told them it was an elevator. My boyfriend offered to help carry it down. They took one step into the apartment saw the mattress and said nope can't do it. It was too dirty. I wish they would have told us that on the phone. They just walked out before we could even say thank you for coming anyways. #3 rude pick up drivers, no respect. Never never donating cash or goods to this place ever again. #4 they also blamed us for the rescheduling of the appointment 2 times! read more

I scheduled a pickup for Thursday 7/26, for them to pick up approx $2K worth of office desks...good stuff, not junk!. I took the ENTIRE DAY off.. As instructed, I called in at 7:15 AM to get my delivery window of between 2-5 PM. At 4:15 PM, the dispatcher left a brief voicemail saying "The truck is full...sorry, but we have to cancel" I called back the next morning and was told "We do not pick up Office Furniture" WTF????THEY WASTED AN ENTIRE DAY!!!! Do yourself a favor, call 1-880-GOT-JUNK instead, these people are morons. read more

Never again! I should have checked out the other reviews here before subjecting myself to this nightmare. I scheduled a pickup of a ton of house items to be done yesterday. When no one showed by 6:10pm last night, I called to see what had happened. The RUDEST lady tells be that the truck is done for the night, and she could reschedule me for Thursday. No call, no notification! I live in a very nice, HOA neighborhood...and they don't tolerate messy front yards (all this stuff is in my driveway). I asked her to reschedule me for the next day as they didn't take care of me when they were supposed to...and she says, "you can always cancel, or do you want Thursday, that's all I got." The nerve!!! Do not rely on this company! read more

Doing the most good great officers and others always comes first they give away food everyday to people who need it and they have senior nutrients lunch everyday for the seniors read more

Do not rely on this company at all to pick up your donations! Do not rely on dispatch in San Diego at the 619 area code to do anything at all for you!!! This is the biggest joke company as I had a scheduled pick up for three weeks in advance that I did online and the driver canceled my order the day of my pick up an hour before it expired never ever did I receive a call back from them! I called the call center the 800-number and they gave me the number for dispatch in San Diego I left four messages to call me not one of those messages was returned! By all means never donate anything to Salvation Army when they're begging for cash in front of Walmart stores around the holidays please direct all of your donations towards the Vietnam veterans association the salvation army is a joke!!!!!!!!! read more

Scheduled a pickup online with Salvation Army for a number of items including an oven/range. Online form was easy. SA called me with about a 15-minute notice before the truck would arrive, which was a little short notice. Truck arrived, two men helped pick up the items. They were a little bit blunt with me and not particularly friendly. They seemed to be miffed that the stove was not the kind that they usually take (slide-in vs. a stand alone). However, I clearly said that I had an oven/stove for them to take, and they have all my contact information. So if there are certain stoves that can't accept, that would be a great time to call me and double check to see what it was I was giving away. They still took the item, but made it seem like they were doing me a big favor. Overall, neutral experience. read more

I had a scheduled pick up from 8-1pm today and no one showed. I called several times today during and hours after the scheduled pick up for large furniture items and was told the driver was on his way at least 4 different times today. I waited from 8-4pm, had a couple other deliveries come by today ON TIME. I scheduled this delivery WEEKS AGO. I switched around my other furniture deliveries to accommodate the Salvation Army. Absolutely terrible. read more

I usually go out of my way to donate to Salvation Army but never again. I scheduled a pick up weeks in advance on a Friday and filled out the form and had a whole house of stuff to donate because we are moving. I called around 7:40am on the day of pick up and was told that I was #3 in line for pick up and they would be there between 8-11am. My husband and I scrambled to get all the furniture out the the driveway and easy to pick up. With just the 2 of us and 2 kids under the age of 3, this is no small task. 11am came and no pick up. I called again and was told "it looks like they are going out of order, but they are less than a mile from you, so should be soon, call this 619 number and dispatch will tell you more... Call dispatch and get redirected right back to the call center where a HORRIBLE woman is terribly rude to me and less than 5 minutes after the other person said they should be there any minute tells me that it is cancelled and I said, "no that's not possible I JUST was told they are no the way", this shrill old lady starts spelling cancelled to me "C-A-N-C-E-L-...." RUDE. I ask to speak to a supervisor and she tells me that they only work half days on Fridays and sorry... WELL THEN DON'T SCHEDULE ME! She then says the dispatch will be calling me to explain and never did. I wasted hours of work time on this mess and we were left scrambling to get stuff to other places or shoved in the garage amongst our boxes. Seriously affected our entire day and left me totally behind on my own work (I guess maybe I should have taken a half day like them!) THEN... Monday around 1pm they just show up to my house unannounced. No warning at all. They rang the doorbell and woke up my 2 year old although there is a sign on the door that says "Sleeping babies, do not ring the doorbell or knock"... "Are you ready"... For what?! I tell them that I had no idea they were coming and they said "yeah, we only work half days Friday, so we are here now. Do you want to give us anything?"... Then I say there is still patio furniture in the back yard that I need to get rid of and he looks at it, takes one thing and says "All of this is junk". Because they are metal and have seriously small amounts of rust on the bottom of the legs. Again RUDE. He picked it up and flung the chair to the side when he said it too. Then went into the long diatribe about how they need to be able to sell this stuff yadayadayada. I finally just said, I have a baby in a high chair eating lunch, I don't care anymore, goodbye. I will never donate to them again, money or items because they can't be trusted to do what they say they will do or treat people with respect. There are other ministries who do good work that I will support instead. read more

The Salvation Army has a new drop location at the Carlsbad outlets. It is manned by a wonderful, kind and caring man named Alfredo, who was my hero today! I'd unknowingly dropped something off that I should not have while helping a friend clean out his fathers things after his father passed away last month. In a panic I went back to the drop location and Alfredo remembered me. Although he'd already sorted and stored my item he was able to locate it and saved my bacon. Thank you Alfredo for your kindness and going above and beyond. read more

If I could give no stars I would. I scheduled an appointment and was told they would be there between 8 and 12. It was 1 and they did not show so I called back to see when they would arrive. I was told they were not going to make it so they would reschedule. They rescheduled for the next day and when they came to get the mattress they said that they couldn't take it because it had a stain on it. I told them it was from a Coke can and said it didn't matter. I am trying to figure out when people that are so bad off that they need to get donations or cheap items that they are so picky they can't take a mattress that has a small stain on one side and can use the other side or put a mattress protector on it like everyone else. The driver was rude and did not care at all that they completely inconvenienced us twice. This is why I will never donate to them again. read more