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    The Samaritan House

    5.0 (1 review)

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    3 years ago

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    College Park Rehabilitation Center

    College Park Rehabilitation Center

    3.6(20 reviews)
    2.9 mi

    I broke my ankle in July, and this place was the third rehab I finished my stay at when my ankle…read morefinally mended. Here, I believe you can tell the staff care about its residents as if they were family. There have been people who have worked here for years, who know people by name, and treat people as humans, not another nameless face. Physical and occupational therapy are really consistent in accomplishing realistic therapy goals for patients, really listening to individual therapy needs. Literally, I would just be naming every single therapist from physical and occupational therapy department to toot everyone's horn, and then suddenly this review would be too long lol. Activities with Batch and Rachel are excellent in engaging the residents. They are very happy and cheerful, and create activities that both residents and staff can engage in and build camaraderie. Many thanks to Julie for creating and maintaining a warm, active, and loving home for people who need short term care or extended care for longer stays. Shoutout to the nursing staff, from nurses to CNAs. My last night with everyone, I remember being upset about a situation and talking it out with staff and the excellent feeling of sisterhood and love that just rolled out. I'm going to miss those sleepless nights where I got to eat fruit sitting outside and talking with everyone who sat outside with me. Much love and positivity to everyone at College Park. I think it's important to point out when something is being done right, and also important to protect a bright spot in a dark world.

    My mother passed in April of 2024, so it has taken a while for me to deal with ember passing and…read moreall the things led to her death. My mother was transferred from Valley Hospital to College Park in late March of 2024. I went from the hospital to Valley and observed that the place was filthy! Being that mom only had Medicare we had no choice of where she would be taken for recovery. The very first night of her stay they found my mother on the floor and no one on staff knew how long she had been there!!!! She was taken back to the Hospital as she was going in and out of consciousness. She was exposed to covid there! That fall contributed to her passing as she got an infection because the feeding tube that was surgically inserted in stomach through her abdomen was partially dislodged and infected the tissue around the opening. My mother passed about two weeks later! Don't let the photos from 7 to 8 years old of this place fool you. It looks nothing like them! The night staff who are charged in caring for the patients in our situation FAILED MY MOTHER!!!

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    College Park Rehabilitation Center
    College Park Rehabilitation Center
    College Park Rehabilitation Center

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    Advanced Health Care of Summerlin

    Advanced Health Care of Summerlin

    3.4(24 reviews)
    6.7 mi

    My first visit to this facility to visit my 94 year old friend was disappointing, par for the…read morecourse. Too many facilities like this in Las Vegas. She was transferred from Mt View rehab after a two week stay. She suffered a fall in the garage, hitting the back of her head, which rendered her completely immobile, cannot stand or walk, has no use of arms or hands, and what very little hearing she had left, is gone. My first impression? This place sucked!! Used linens piled high on the table and recliner. Trash and latex gloves on the floor, even right next to the trash cans which were spilling over. Her lunch was just sitting there as she waited for someone to feed her. Remember, she has no use of arms or hands. I started to feed her when the nurse came in and said, "Oh good, Im helping another patient who had an accident." He never came back. After couple hours, I asked if she wanted me to bring anything the next time. She wanted a large box of tissue. They were using toilet paper instead, which I found on her tray. She asked for toothpaste. Didn't have that there either. Went to the store and when I came back another nurse was changing her. I told her I brought toothpaste, and said she wanted her teeth brushed. She said, "Oh, you can do that!" I told her I don't work there. I ended up brushing her teeth for which my friend was thankful. I didn't mind. But that nurse's dismissive attitude, I minded! When I was leaving, she said, "Are you going already?" Why do people work in these places if they're not willing to do the work, or take the time to know the person's disabilities and needs? Why bother?!

    My mother was a patient in AHC-Summerlin for 6 weeks and during that time she and our family had…read moreboth, positive and negative experiences. First the positives; I can't say enough about the entire physical therapy team. I could name them all but I would not to inadvertently leave someone out. They were amazing for our mom and we saw fantastic gains in her abilities. I would also name three people, RNs Kayla and Rafael and CNA Aisha who are perfect examples of what genuine caring looks like and we are forever thankful for their kindness. Now for the negatives; The administration staff, specifically the Administrator, Nate Hill and the Case Manager, Debbie Benyock are, in my opinion, unprofessional and uncaring and don't quite fit in a roll the requires a sense of caring or empathy. My mother suffered a major stroke and my sisters and I were literally spending shifts, 24/7 around the clock with my mother. On the night of Aug 26th, a CNA came in alone to check and change my mother. From an elevated bed she attempted to roll my mother on her side and in doing so rolled her completely out of the bed and onto the floor. This was witnessed by my sister. The CNA immediately apologized and stated that she had no idea that my mom was paralyzed on her left side! (we had not seen that CNA since). This resulted in contusions and bruising to her forehead and both knees and was taken immediately by ambulance to the ER. To this day, she still suffers PTSD and has a severe fear of falling. The hospital stay required a 24-hour observation period for which AHC-Summerlin was quick to charge me $700 to hold her room for that 24-hour period. We were in the ER and at their mercy so I paid it along with a $275 copay for the ambulance and $140 copay for the hospital. Mind you, when we got back to her room we found all of our belongings piled up in the corner and on the table as if they were ready to throw it away, oh yeah, remember I paid $700 to secure the room. When she was back in the facility I followed their grievance procedures and spoke to Nate Hill. He basically blamed it on Medicare and the government. When I reminded him that it was his employee's action that created the situation he nonchalantly said, "oh, ok" like meeting over. When my 90-year old father went to tell Debbie he wanted her discharged and said he would take care of her, she abruptly told he that he can't take care of her. They've only been married 70 years and had she any shred of decency or empathy she could have seen he was emotionally spent instead of making him feel like he was being scolded. When it came time to discharge my mother, Debbie brought the paperwork to our room where I had to sign the form stating I was given the information, along with the steps to take to appeal the decision to terminate her care, due to lack of progress. In her unprofessional mannerism she told me I can appeal but should not bother because they will only review the same reports that were used to make their decision and we would not win anyway. Well, to her dismay, we won the appeal and received one more week. She has not spoken to us since. Ever since my mother was rolled out her bed, not one leadership person at AHC-Summerlin has ever, to this day, has every asked how my mom was, apologize for the event or taken any sense of accountability and quite frankly, my sister and I have been made to feel like it was our fault and we have felt unwelcome being here. Had it not been for the excellent PT, we were ready to move to a non-AHC facility for the remainder of her rehab. I have found this facility to be run by uncaring, unprofessional and unempathetic leadership. This past Sunday there were no CNAs on duty until the afternoon shift (1400) showed up. This means that the 3 or 4 other employees that did show up had to try to get patients changed and breakfast was not available until 0930 for which I even offered to help deliver or pick up trays. If you can stomach some of the negative, the PT is very good, however, I could never, in good conscious, recommend AHC-Summerlin to anyone.

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    Advanced Health Care of Summerlin
    Advanced Health Care of Summerlin
    Advanced Health Care of Summerlin

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    The Samaritan House - rehabilitation_center - Updated August 2026

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