I posted a low rating review based off a bad experience with one night nurse. That was definitely a…read moreone off experience and I take that back entirely. The facility is beautiful in a Tuscan theme. The staff is amazing, they are the nicest empathetic group of people. The food is a good variety. The only qualm I have is my dad isn't able to feed himself and has been going without food. He won't ask for help because he doesn't want to bother anyone. I would recommend this facility to anyone and everyone. Thank you for taking the best care of my dad.

My 92-yearl-old dad stayed and rehabilitated at AHC (Sunset and Jones location) for a couple of…read moremonths. He had suffered stroke-like paralysis on one side for both his arm and leg. We thought his recovery was an extreme longshot at best. However, thanks to the truly superb staff, he was able to slowly but successfully regain his ability to walk as well as a lot of his abilities to be somewhat independent. This would not have been possible without the amazing medical assistants, nurses, physical and occupational therapists, wound care specialists, case managers and even their maintenance man. When dad first arrived, and for most of his stay, he was completely dependent on AHC staff for bathing, toileting, getting food, and all. The staff was so attentive, patient and understanding (he did get grumpy and stubborn at times as he was dealing with a lot of medical issues;-) They never missed a beat and motivated him to keep working hard and improving. Without hesitation, I highly recommend this AHC for rehab. A few names I must recognize: Himani, Jordan (therapists), Mary, Janet and Chanel (the CNA's), Luz the head nurse, her daughter the woundcare specialist (forgot her name:-) and Arnelle the maintenance man. Arnelle didn't even have anything to do with patient care, but he had such a positive, smiling and motivational presence and got to know our dad and kept him smiling and laughing on a daily basis which is hard to do when someone has just lost their independence and is in pain. A huge thank you to the entire team; they are really like a family.

The staff is amazing, friendly, knowledgeable and makes the process fun!! I'm going to miss…read morethem...

My husband had open heart surgery and tried to go to Good Shepherd at their Southeast location,…read moreBurnham at Flamingo. This was before Christmas. We have medicare with a gap insurer. They gave us so much run around. Kept asking for the same paperwork we had already given them. Only person you can speak to is at the front desk of the lobby. They don't return calls. They simply don't respond. Don't go there. You'll regret it. Can't get past the front desk in the lobby and I have a feeling they just don't like the insurance as I have read other comments on other sites. Poor service.

Terrible office and Katie is not able to read and understand how billing works.. She was so…read moreargumentative and telling me that my insurance was not correct and I showed her proof all my claims are paid and also the app showing my current eligibility is good and she was so rude.. wow.. and she works in mental health that's really pathetic.. Do better!! Hire better... I can provide all info if the boss wants to see it...

Wonder staff...you know that they care...uour not just a number...highly recommend. The atmosphere…read moreis not just an office...it's comforting & clean.

My husband came here after being released from Southern Hills Hospital for his stroke. The care,…read morethe professionalism of the staff was first class. He wishes he could have stayed longer. The food was amazing he never ate so well in fact when he got home he wished that I could cook like that for him. Wonderful and clean facility. Excellent service!!

I cannot rate this facility without leaving a review. I'd give Encompass Health a '10' out of 10…read more First-rate care from every department, from nursing and medical care to physical therapy, occupational therapy to speech therapy to the dietary department. (Let's just say I didn't lose any weight, and my appetite didn't suffer either). Unfortunately, I suffered a stroke, and though it was mild, the whole experience was scary. I'm just 68 years young...I was transferred to Encompass from Summerlin Hospital, and I had to work at learning how to use a walker and strengthen my muscles to be able to walk independently again, and to even learn how to dress myself again. Did I say, 'it was scary?'Gradually, my fears were alleviated, and everyone's kindness, compassion, patience, and cheerfulness, and humor even truly helped me adjust to my new state in life. I even had fun in the various therapies! I'm going home today, and I'm looking forward to continuing my therapies with home health services. Thanks to the staff at Encompass, I have a new lease on life! Many thanks...

My Aunt fell and broke her hip. She was taken here for two weeks for physical therapy and care…read more This facility and staff are absolutely and a beautiful building and grounds. They have state of the art equipment for physical therapy My aunt has had the best care, she was treated like a queen. We were very impressed

I definitely recommend this rehab facility for your loved ones who need intensive therapy! As a…read morepatient here who stayed here for two weeks, I would say this facility is by far the friendliest and home like environment. Everyone has their own room, but you share a bathroom with a patient next door. The rooms are actually pretty big with a cabinet, tv, a pull out bed for guests, and a sink! Besides that, the staff here are over the top the best!! I loved interacting with my favorite nurses, (Rafael, Candy, Athena, and Cecilia) physical therapist (John Mendoza), occupational therapists (David and Samantha), and speech therapist (Gina Stevens)!!! My nurses were all very thoughtful to educate me (I'm a nursing student) and also gave me helpful advice! John is absolutely AMAZING! He taught me so much on improving my balance and coordination. I started off ataxic when I first met him, and the last day with him I have more control compared to what I had last time. David and Samantha were also very helpful and I had so much fun doing all the activities with them! It definitely helped my range of motion. Gina is an absolute blessing. I couldn't swallow and in just three days with her, (three hours) I was able to swallow ice chips. I still can't believe how fast I was able to learn with Gina. She gave me a lot of mouth exercises and she is also very encouraging. My case manager (Mark) was also very helpful and I'm very grateful for him. He made sure I had all the equipment I needed before my discharge and answered all of my questions. Because of him, I'm getting discharged a day early before my birthday! BEST BIRTHDAY PRESENT EVER!! Everyone is very fast at responding to call lights as well. Their number one priority is safety. No matter what level of balance you have when standing and walking, they want one of their staffs to be in the room helping! The surprising and best part of this facility is that you can bring your dog here! One in each room though and make sure they have a leash! In addition, the staff comes in your room at 7am (M-F) to give you your daily schedule! This is soo convenient since I want to see when I will see my therapists and when I'll have free time to do whatever! Once again, I HIGHLY RECOMMEND THIS REHAB FACILITY TO SOMEONE YOU LOVE!

Both of my brothers went through their 30 day residential program with outstanding results…read more Comprehensive, holistic & life lasting. I got my brother's back.... very grateful. Thank you!!!!!!

Everything went smoothly from beginning to end. Kind folks, nice location, great communication.read more

took very good care of my mom!!! thx u to all the CNAs the staff was very friendly and the nurses…read morewere very attentive n soooo buzy

Do not believe the 4/5 stars reviews. This is a trash facility and they could care less about your…read morefamily. The great care they gave my sister cause her demise.

We just checked our brother out of this facility after a two month stay. Not only did he rave…read moreabout the staff and his care, but upon checkout the physical therapy staff voluntarily assisted to load him into the camper van so that we could transport him to be nearer to his children, which was no easy feat considering his inability to use his legs or arms or even sit up for any length of time in a wheelchair chair. They truly went above and beyond!

I thought long and hard before writing this review. In general I don't post negative reviews and…read moretry to focus on the positive, but after 2 weeks here we were given 24 hours to move our 94 year old immobile mother out of the facility or pay $600/day. I'm not complaining about that so much as the lack of notice, the lack of explanation on what our options were and the utter lack of concern about the stress surrounding all of it. They should know more about how the process works than I do - and they either don't, or don't care enough about the family the patient or the process to explain any of it. I know more about how Medicare, medigap and supplemental insurance than the management of this facility after going through this process one time. The care here is good enough. Some wonderful nurses and some impatient ones. But it's a tough job and I appreciate anyone doing this for a living. But understand the process and be ready to be thrown out with no safety net and no help figuring it all out with literally no notice. Once insurance because an issue they were relentless over a 24 hour period about getting her out. OK - I get it, nothing is free. But they know the process, we don't and they really offered no help in what to do next since she couldn't go home. PS : our mom passed within a week of getting kicked out of here and honestly the stress of it all was a factor.

After nearly being killed in another facility Sandstone was a better place there physical therapy…read moredepartment was great the staff was caring .I only had 2 complaints with 2 different nurses 1 apologized & the other one didn't apologize but her tune changed when my family member went to the director of nursing and made a complaint.over all the 3 months I spent in Sandstone was pleasant

I would like to start out by saying that the Nurses and CNA's are Awesome! My Husband has been here…read moresince they transferred him from the hospital with low sodium and high blood pressure. He had been getting excellent care from the staff. I would like to give a shout out to these people, Nurse Selena, she really works great with the patients and is always friendly to everyone Gringo and Kristi the night Nurses do an Awesome job as well Dea who is a CNA she really works great with all the patients and is very gentle with the patients who needs extra care. Katrina who is also a CNA she is also great on what she does. All the other staff who works here in the Wing: Valley of Fire are amazing In closing, that if I was a head of a major Hospital and I needed to hire Nurses and CNA's I would hire them immediately that's how good they are with the kind of care they give to all their patients.

Heights is okay, It is good enough care but I feel they are lacking in multiple areas. Trying to…read morecommunicate with people there about your loved one is hard and I just kept getting passed around, to ultimately wait and wait with no call back. I keep hearing how bad the food is there, though I have never tried it myself. There have been multiple times that my grandmother has had injuries that staff had not been keeping up on the cleaning and care of the wounds. Down side is that when your loved one has to go to the hospital for more than one day, they empty their room and give it to another person. This has happened many times, resulting in my grandmother having to split a room with someone else until another private room opens up. In doing so, she has had a few room mates pass away and watch them get carried out. This has left her scared of dying and a little hopeless. I do like the views of the surrounding mountains and I am glad my grandmother has a great view of the mountains from her room. Another thing I do appreciate is that they allowed my grandmother do bring in her own belongings to the room to make it feel like her place.

The nurses and security units into an anti person force that recalls Germany of a certain era…read more I'm not exaggerating. I walked in the wrong door to drop something off and was threatened with police. I was made to move my car off the property. I then walked in another wrong door and was aggressively threatened with jail time by a nurse who instantly screamed for security. Nice escalation for the threat of a girl carrying three 7-11 bags... Did they tell me that I was supposed to be at the building next door that happens to be the low care residential part of the complex?? Nope. Not either time. Did they tell me that they didn't like the was I was "walking too slowly" and that I was going to be "hurried up?" Yes. I remarked that I am handicapped and the officious enormous security guard said " o no ma'am. This has nothing to do with a disability." I then saw what looked like a place to drop off and asked and the security guard physically menaced me. The nurse who had jumped to threatening me with jail time with her second sentence was smugly laughing with her arms crossed (so obviously this was not about anything but power) I commented to the person for whom I was dropping off that this place should not be trusted. "Yeah, I'm kinda stuck here," he said "but I want to get out."