Customer service is very poor. I tried to schedule a facial for my girlfriend a week prior to the…read morescheduled date online. I received a text the day before in the even saying an error on their part can I do 1pm. Replied back no and my appoint was canceled. I tried to call to see about the cancellation and was told they are with a customer and can I text them. The owner texted back saying they were short staffed and other excuses for the cancellation. I inquired how can they make this right because I was upset about the whole situation. I was told they gave me an alternate time and I declined it and have a good day. I will take my business elsewhere and let it be known about the customer service.

If you know me and don't want TMI, stop reading now…read more Went here for the first time to do a Brazilian. I usually go to Allure. They're $5 more than Lady Wax so it's not a price thing. This is much closer to home so that was a plus. But this is my new place. She uses the best wax. No strips. This is usually pretty painful but the wax she uses I swear is virtually painless. Not to mention it can be uncomfortable w someone new bring all up in your business. But she's super friendly and pretty hilarious. Made it so easy. She offers facials and other services. Check her out. Thanks Theresa! See you soon.

The location across from the hotel was not relaxing at all. The scalp/hair service was done with me…read moresitting on a floor stool, in the middle of the room, no privacy. The washer and dryer were going and I watched staff do laundry. While trying to relax, all I could hear was staff doing chores and the toilet flushing. They gave me my money back, which was great. Weird experience for sure.

One of my dearest friends came into town from out of state and after looking up some new spa…read moreoptions for us, we decided on Adagio. We booked a couple weeks in advance and ended up going on Sunday, rather than Saturday, like we wanted. Oddly enough, they're closed on Saturday. We arrived early for our appointments and were quickly greeted, given forms and asked to use slippers. Within a few minutes, I was taken in for my massage and my friend to her facial. The rooms are lovely, and the spa itself is quite small. Fully functional and they're making great use of the space, but definitely small. My massage was awesome... deep tissue, which is my preference! She worked some magic indeed! When doing more than one treatment, you change into a robe. They have a lidded basket for your belongings and it's taken to your next room with you. I relaxed in one of the pedicure chairs drinking cucumber water while I waited for my facial. Rooms were changed out quickly and the aesthetician took me into her room. She did a great job, however was a little heavy handed a couple times and really spoke too quickly in the beginning, coming across as extremely rushed. As a medical aesthetician myself, it seemed a bit odd, since it didn't come across as calming, which is generally a goal. I kept my credentials to myself, because I personally like to see how services are provided and preformed when they don't know. When all was said and done, I was quite relaxed and we were both very happy with the experience overall. So much more than the local spa we went to last year... to the point that my friend didn't even remember where we went. I guess you know it's less than mediocre when you've blocked it from your memory. As I sat in the entry putting on my shoes, we wondered what they do with the slippers, hoping they're not put on the rack for someone else to wear... moments later a gal comes out with antibacterial wipes, wipes them clean and puts them away. Nice to know! We both agreed, we will definitely be back!

I made an appointment for an eyelash lift & tint, eyebrow tint, and lip wax. When I arrived I…read moreoverheard a conversation between the owner and technician that made me feel uncomfortable with getting these services done. It sounded like they were using some expired product or something along those lines, and that this person who was to do my eyelashes was inexperienced. When I tried to tell the technician I changed my mind about the appointment, the owner came out and convinced me to go through even though I wanted to cancel. That was a big mistake. She ended up performing the eyelash lift without asking if I had any contacts in, which I did, and I ended up getting a chemical burn on my eye balls and had a severe allergic reaction to the products used. When the technician was doing the eye brow wax she also kept going over the same spots over and over again which was very painful. She almost didn't even do the lip wax that I paid for, and I had to remind her. I ended up needing to go to urgent care 2 times and luckily my vision was not affected although I had a blood vessel burst in my eye which filled my eyeball with blood and had scabby painful eyebrows for the next 2-3 weeks. Terrible terrible experience. At least the owner refunded my money, but I would recommend going somewhere else.

Wonderful facials!!! Rebecca is very good at what she does, has been studying for years and is…read morereally educated in her field.

1000% Recommend! Before I met Jen, she provided me an…read moreamazing first impression. When scheduling my appointment, I wrote a comment stating that I was unable to receive the type of facial I wanted due to my work schedule. So I scheduled a different one instead. Not expecting much, within hours she was nice enough to switch the facial I booked into the one I wanted. Right off the bat impressed. When the time came to receive my facial, not only was it incredibly pleasant and relaxing. Jennifer is superbly knowledgeable in her field and was able to answer all my questions! She is easy to have a conversation with and makes you feel comfortable. Exceptional service, my skin looks amazing. I will be seeing her for facials from now on.

Jen is truly awesome! I've had many facials at many spots, in and out of Anchorage, and the one…read morethat I got at Pure Skincare was top notch. When you arrive, you're led to a room that is comforting and relaxing. When the facial starts, you're introduced to pure bliss. Jen went thru some options but I basically left it up to her. She explained everything that she was doing very well. Not only did it feel great during the facial but I cannot remember my skin looking so good after any of the others. Two very enthusiastic thumbs up, 5 stars, would HIGHLY recommend!

Great salon and better people. My cut is simple but they do a great job and recreationally priced…read more Everyone is very friendly and professional, I would highly recommend.

Got us in at a moments notice, friendly and gave my daughter the best trim and treatment she's ever…read morehad. They managed to impress a teenager!

Literally the worst place I've ever gone to get my eyebrows done. As my eyebrows are very prominent…read moreand visible, I always let the esthetician know exactly what I need- only cleaning, no reshaping. She did the opposite and made them extremely skinny. I also believe she was drunk, she kept stumbling and getting way to close to me to talk, resting her whole upper body on my chest while she was tweezing which especially now is not ok. The receptionist, who I think was a teenager was really rude and dismissive as well. This is the closest place for me to go and it outwardly seemed like a nice spot, but I will never go back. So overpriced for horrible service.

I guess this place has a new location and its the wrong location on this website. It's not on Tudor…read morebut I didn't know that and had to cancel my appointment at the last minute. The other businesses said they moved 8 months ago too. Kinda lame they lost a customer over something that could easily be changed.

This place is on point. I'm super picky about my hair-- I mean, who isn't? Our hair says a lot…read moreabout us. For years, I couldn't find anyone to cut and color my hair the way I prefer....until I found Salon Ivy. Brian and his staff keep up on the latest trends but they will still listen to your wants and needs. They always make sure you leave happy and looking red carpet ready. I've felt like family from first time I stepped foot in this salon...I know you will too.

From the moment I sat in the chair, I felt completely relaxed. Brian and Casandra are both so…read morepersonable and take the time to really listen to you as the client. Brian always takes into account what I want while also offering professional insight that truly elevates the final result. I came in looking for a cut and all over color, and the results far exceeded my expectations!! Not only did my hair turn out absolutely beautiful, but the entire experience is always relaxing, welcoming, and genuinely enjoyable. What really stands out is the attention to detail and passion for his craft. You can tell they truly care about their clients and take great pride in their work!! I love this salon and these folks are fantastic and always make you feel at home and your hair will look amazing after your appointment!

Absolutely fantastic! A wonderful environment, clean and bright. Professional and kind.read more

My girl Noura is very professional, efficient and sweet! I've been going to her for years and I…read morewon't let anyone else touch my brows

I did a lot of research to find a good place for a mani pedi in town and Lexington came up. Angilee…read morewas very sweet and professional and was very detailed about her work. My nails look great! I also appreciated the ability to book online. The salon itself is very clean and was pretty empty on a Wednesday afternoon. Street parking is available nearby. I would return for another service for sure.

Great salon! I initially found this because they are the only place that does sugaring. I've had…read moreseveral types of sugaring and waxing done here as well as a body treatment and lash tint. I'm about to book a facial and massage also. Beautiful decorating and professionals. Private rooms. Convenient location downtown and I usually have good luck finding a parking spot.

This was my first time getting anything waxed and Anna did great making me feel comfortable. She…read moredid a fantastic job. She was friendly but not overly chatty. I also appreciated that her prices were transparent. I was impressed with the fact She started a small business on her own and her individual attention to everything shows she takes pride in what she does. The only negative is that the building is a bit hard to find. And the door is locked on weekends so I had to call her. I almost just left because there wasn't a sign on the door and she hadn't told me it would be locked. Overall, I was very happy and will definitely go back.

It's unfortunate Anna doesn't have more reviews on Yelp. This is a new business, but Anna's been…read morecertified for nearly a decade, and is great at it. Things I loved: I'm always busy running around. I called for a last minute appointment and it was easy! I tried at least 10 businesses before this one, and am glad no one answered. She did, and agreed to slide me in within the hour. I was late :(. I called to let her know, and she was so sweet about it. Said not to rush and drive safe. Quick service! I was in and out in roughly 15 minutes. Brazilian ($65.00). If you haven't settled on an esthetician yet, this place is a good option.