I have been with Kim Danlow and State Farm for over 10 years. She is courteous, attentive,…read morediligent, knowledgeable and genuinely has her customer's best interests at heart. Always willing to go the extra mile, she has literally gone out of her way (including driving to meet me near my work and home) to meet with me in order to assist with my coverage needs and wants and provide extremely sound advice. She returns call and emails very promptly and on the rare occasion when I had to make a claim, she was there to walk me through the process and make sure that I was taken care of. She is fantastic at what she does and is an even better person. I'm very appreciative of her assistance and advice over the years and look forward to her being my agent well into the future.

I have been a Kim Danlow State Farm 'customer' since 2006. I have never had to make but one claim…read morein over 15 years. However in all these years they helped me to adjust my coverage for what I needed and wanted, returned calls and email promptly. Recently, I did have an emergency that affected my insured property and they were courteous and we nothing short of awesome to help me get something major dealt with. I am very grateful to this office and I hope that I am a customer for another 15 years.

The customer service in this location is ridiculous. My entire…read more Court had replaced all roofs but ours was declined. After being a 6 year customer with zero claims Nick couldn't even return my phone call to inquire WHY WE WERE LEAVING. Stay away from State Farm- In regards to Nicks response- I specifically asked for a call back.

I have not had to process a claim yet through this agency, so I can't speak on what that experience…read morewould be like. But everything so far has been very nice. Patty is very helpful and a joy to deal with. The other agents are very nice and helpful also. Nick helped me with a bank problem I was having and was also very pleasant and helpful. So all my experiences have been very good, so that is what I base my review on.

I've had a State Farm policy for a number of years since my property insurance from another…read morecompany was becoming truly outrageous. I saved a lot of money when I switched. Penny is the associate I deal with and she's great; always willing to run the numbers and keeps me aware of my options without being pushy. Her breadth of knowledge is vast and if she doesn't know the answer she consults and gets back to me. I don't know that they (State Farm) are the cheapest but I've been satisfied with the handling of my policy, payments, and the handling of a claim I had.

I called this agent's office to file a claim on one of their clients, and the person that answer my…read morecall was demanding, rude, and hung up on me. I called back immediately, and they did not answer my call, nor did they respond to my voicemail. It is absolutely unacceptable for an insurance agent to refuse to respond to a claim, especially when their own client admitted the accident and fault.

This has to be one of the best insurance companies I've ever had to deal with, I've been with…read moreScott for 6 years now, every time I'm in there I am treated like family, Scott is very attentive and great to do business with, Amy works in the office and i can always count on her to get stuff done for me... the whole staff is great and very pleasant, I am glad I get to see them at least once a month

Updating my review since I was contacted by the company and the issue was remedied. I appreciate…read moregood customer service and I hope the company will not cause me further issues with my insurance. Communication in the end is what fixed the problem. Great folks to do business with as everything went smooth after the initial glitch.

These folks are the best. Remarkably responsive, no BS. They just find the best rate for you.read more

Joanne goes above and beyond in providing top notch service. I can contact her at anytime and…read morereceive a quick response. I always know I can count on a prompt and helpful answer.

I've been with this office for many years. They do not deserve any bad reviews. I have called…read morethem more times than I can count...to change and add and subtract and do all kinds of adjustments to my account. They have done everything to perfection. I would highly recommend them. They've been a really big help to me!

I've had a difficult time in communicating with this office. In particular, receiving multiple…read moredifferent responses based on who you speak with. There is no consistency. Seems like no one wants to call back, or help. I'll be looking elsewhere.

Jim and his staff have been excellent for 20 years. I see Lisa's message and that is sad that she…read morewould not have seen that payments were not deducted from bank. We have never had a problem.

My husband and I wanted to consolidate all our policies with one agent and decided to go with State…read moreFarm. When we moved we selected Jim Danko as our agent hoping for the best. We brought him 2 auto, 2 homes and 1 business policy. Unfortunately, things have not gone well. Sandy, who works with Jim, made numerous mistakes with policy information and their office allowed our second home policy and flood insurance to lapse without even as much as a phone call. We thought we were set up on autopay but were only set up on auto-renew. We had no idea the policy had lapsed and during this time there was a major flooding incident on The Chain of Lakes that we were affected by. Fortunately we incurred no substantial damage. It was only by accident 5 months later we figured out the policies were no longer in force. When we exchanged emails with Sandy, asking why we were not ever called because we would never have allowed our policies to lapse, her response was that State Farm mailed us 3 bills and we failed to pay them. While I am sure what she states was true, we thought we were set up on autopay and didn't think twice about it. What happened to good old customer service? How about a phone call or an email? Given the fact that great service is the only thing that distinguished one agent from another, we have elected to move our State Farm Insurance to another agent who does actually call or email their clients when policy premiums go unpaid just to make sure there wasn't a miscommunication. I highly recommend you seek to find an agent who's attention to detail and interest in serving their clients is higher than Jim Danko's. Very disappointing and could have been a catastrophic experience for us. Thank God it was not.

Great guy, honest and offered products I didn't even know were available to help me. Thank you Mike…read moreand team, highly recommend

Mikey is absolutely the best!!!! He goes above and beyond to always make sure things are in…read moreorder!!! BEST! BEST! BEST!