Quality care regardless if you are in assisted living or memory care. They have lots of activities…read moreand places to be. The business office is always available except on weekends or night visits. Come take a tour!!!

After 3 plus years at Atria-Carrollton our mother/mother-in-law had to be moved to a nursing home…read morefor a higher level of care. The staff and management at the facility was very understanding and helpful in assisting us during this transition. While she was at Atria-Carrollton we enjoyed the level of care and work of the staff to keep her engaged and active. This facility not only welcomed and cared for the resident but worked to keep the family informed and up to date. It was always a treat to be greeted by Margarita at the front desk. She was never too busy to acknowledge you and provide a warm smile. The management and staff earned our Thanks through their professional care.

Amazing therapists! They worked with my mother on increasing her strength and stamina and now she…read moreenjoys an improved quality of life.

Tom is a great person he works with you and help you whatever you need.They are very professional…read more I really recommend their services. They really care about you and your needs .

If you need loving compassionate hospice are you should call Silverado Hospice. The team is highly…read moreskilled and they have the care everyone deserves at the time you need it most. Not every one who provides care to the dying knows what to do and what to say but this team does. They are there when you need them.

If you love your family members and want them to have the care they deserve avoid this hospice…read morecompany like the plague. My aunt was admitted to their care and for a week we got 0 communication. Took hours to get a phone call back and even then they were unhelpful. We have switched to a different company and are very happy with them. Silverado Hospice is the worst hospice company I've ever worked with and as a nurse I have worked with many.

DO NOT choose VNA for your loved ones hospice care. My mom has COPD. So she qualified for…read morepalliative hospice care. She fell and cracked Vertebrae. I called 911. I called hospice. They told me they had to revoke her care with them because she went into the hospital...not true. They only have to revoke care if the patient goes into the hospital to be treated for the SAME chronic illness that qualified them for hospice... My mother was on hospice because of her chronic COPD. She went to the hospital because she fell. I pointed that out, then they backtracked and said they had to cancel her care so Medicare would pay for it....again, not true. Because it was a Medicare approved hospice program Medicare would have paid. And did. They assured me on Wednesday they would reinstate her, absolutely no problem. And a nurse would call me. By Friday, no call. I left several messages with the hospice nurse the hospice social worker manager and a general number because my mom was going to run out of her blood pressure medication as well as some other medication... All of which I explain to them on Wednesday... The social worker manager waited till Friday evening at 6 o'clock to call me to tell me they were not taking mom back as a patient! (I'm sure it's not coincidence that our social worker left the agency the pastor left the agency the back up Nurse left the agency and Social worker manager was having to take over MOM social workers case load. And manage all the social workers. And she just happen to be the one to decide not to take mom back. She wanted to get rid of that extra case load. And they started with my mom.) They left me with no Doctor No care and no prescription refills!!! On a Friday night at 6pm!! Then the executive director called me. After I caught her in her third lie, she got so flustered she refused to continue the conversation......please!!! There are so many hospice programs that are fully staffed and can actually care for their patients the way they should be care for... Do not under any circumstances trust your loved ones care to these people!!! They have no business in the medical field much less the hospice field!!!! (The only reason I left one star is because it wouldn't let me post my comments otherwise)

We transferred my father to VNA as I was not at all liking the service he had. He had been in Hurst…read morebut we agreed to change to VNA as he was getting worse from bone cancer and metastasis to the brain. I am a nurse and had always heard great things about VNA. He was started on service at my sisters the week before he became totally in capacitated and was moved to my home for care ( I'm an RN but it was still hard for me). His nurse Bobbie could not have been more caring and helpful. She arranged immediate transfer and 2 hours before he came - the hospital bed , oxygen and all his needs were met and set up. The gentlemen that set up his equipment were patient and quick. I wish I could say he lasted a few weeks but he died after 4 days. But he had a meal with me in the kitchen on Saturday then went to bed and didn't get up... dying on Tuesday. Within a few hours he was gone . Hugo had washed him shaved and gotten him comfortable- he died 1 1/2 hours later. But he looked so clean and comfortable. Bobbie his nurse was right there!! I don't know what I would have done with out her. She and Hugo are God's angels on earth. I will never forget them. Thank you both. And much love to both. Sincerely- The Russell family

Amazing place amazing people. 10/10 would recommend. You get the necessary help and tools needed to…read morework towards a new life in recovery!

The Magdalen House and community of women saved my life!…read more They offer 4 meetings everyday to ALL women in recovery, a 2 week detox program, a 3 month outpatient program - all services FREE

very good place with great staff that truly seem to care. Food was great and the laundry worked…read moreperfectly. over all a great experienc!

My father has dementia and is a resident in the Terraces Unit of PVN. Let's start with the good…read more Sales process and the 2 ladies leading it is professional and not high pressure. The facilities are great. The residents rooms and bathrooms are private and spacious with high quality buildouts. The food is good. I've noticed generally high quality, tasty food getting served. The staff means well. I don't doubt the sincerity of the staff wanting to help improve the quality of life of the residents whether that mean providing activities in the common areas, get them medical care when needed, speak to them encouragingly when they need to be re-guided. The issues I ran into require a little bit of context. My father is averse to getting help on showers. The PVN nurse suggested we look into getting some meds to help on shower days and get some external extra help to provide showers for him. While I wasn't happy to pay for extra help, given the high cost of PVN I thought the request was presented in a professional manner. The issues come in with a lack of professional approach to medical management and follow-up. I consider these issues significant enough to ding PVN down to 2 stars. My father's doctor agreed that some medicines could help make shower days a little easier and that it was important for him to stay clean on a regular basis. The problem is that now, despite this being the PVN staff's idea, they are unable to get the medicines to my dad on the morning's of the shower days. They have missed this 3 out of the last 4 shower days, which then makes the task of giving showers a monumental task. It would seem that this would be easy to address given that they claim to give him his other medicines, but the one medicine that was introduced - effectively at their request - is something they seem unable or unwilling to give him. I have called numerous times and can get an answer about 50% of the time. I have sent 4 emails on this topic to the Head Nurse & her assistant and have a 0% response rate thus far. In my mind this boils down to poor leadership. I have no way of communicating with the senior leaders of PVN to get these issues addressed. The nurses ignore my emails, and worse, deny my father the access to medicines that will improve his and his fellow residents quality of life. it is my belief that PVN needs to fundamentally transform the culture and leadership of their organization. They are currently falling far short of their mission.

They provide outstanding help for the homeless community in Dallas and serve as a conduit for other…read moresupport programs offered by non-profits, churches, and government agencies.

Thorough and kind. All employees are very kind and supportive. Sadly, one of them was quite snotty,…read moreWould have given 5 stars if not for her. I was told her name was Tina. All she did was make the difference between the classes very obvious. That said, it IS a great place to go when you need help.

Our dying 95 year-old Mom was released from the hospital to the faith-based hospice service we…read morehired. Hospice care is covered by Medicare but only covers a few hours per week ... additional care was not covered by Mom's insurance but we needed assistance with Mom. The hospice provider highly recommended Custom Caregivers for the additional care. I got a few quotes from Custom and other caregivers. Custom Caregiver's price was a little higher than other providers we spoke to but we hired Custom. Custom: 1) timely put together a team on short notice 2) showed up and were courteous and attentive 3) did an excellent job in caring for Mom It was money "well spent!"

Called this morning needing assistance for elderly parent. The receptionist was very helpful and…read moreassured me that someone would call me back to arrange for an assessment. I never received a call back. Families are usually in survival mode when reaching out for help. This is unacceptable. I would try elsewhere because they apparently don't care. I would not trust them to provide a caregiver, if they cannot return a call.