This place and the customer service they provided me with was absolutely outstanding. Shipped them a used Arai helmet for rebuilding service, and they went above and beyond to make it look and feel brand new. Answered all of my question and responded back to all of my emails, even the ones that were sent after hours. If you have an Arai helmet and need to have it serviced,inspected,and or rebuilt, this is the only place I would recommend. You will not be disappointed with the end results and the level of customer service that they will show you. To the Miller family that runs this place, Thank You,Thank You,Thank You. Customer for life. Preston H. read more

As I'm sitting here drinking my coffee getting ready to go to church. I'm pondering the motorcycle riding of this season It dawned on me that for the last 3/4 of the summer I never once been aware of discomfort in my helmet. My wife and I have been riding for 30+ years. We have always chosen helmets because we liked the design or that they matched my bike.(or they were cheap , Mennonite , what can I say ) Fitting consisted of picking one out that's slid easily on to our heads I have had several Arai helmets previously ,but contrary to the advice of Rob Miller at The Service Pavilion I always choose them for looks first and then tried to make them fit by changing pads, and spooning foam,etc. Spring of 2017 I finally gave in and agreed to begin helmets selection with fitting. My wife was fairly easy and wound up with a size smaller than what we would've normally purchased for her but very comfortable and not loose. I was a bit more difficult , and had some discomfort in the four head after the first fitting The discomfort was slight and would only manifest itself after riding for half an hour or more. I'm bald so it's easy to identify pressure points after taking helmet off from an extended wear Rob was patient and actually more determined than I was that we would get the perfect fit. After a couple attempts trying different pads etc. to fit my not quite oval not quite round not quite small not quite medium head we finally reached the perfect fit. I have never had a helmet that I could wear all day and not be pushing up with my shoulders,or adjusting somehow to relieve a pressure.point . I can truly ride all day without thinking about my helmet. It's an amazing experience. Thank you Rob for your extra effort in making my riding safe and comfortable As an extra bonus we managed to get uniquely matching helmets they look great with my red bike Service is definitely the keyword at The Service Pavilion Thank you Sam Beiler. Kawasaki Concours 1400 read more

The Service Pavilion - Motorcycle Repair Near Me - New Holland, Pennsylvania

It's been a very long time since I reviewed a business on Yelp. In fact, it's been quite a few years. However, I've been inspired to return here after a recent business experience which was so unusually positive I thought I should write a review. So if you're after a motorcycle, off-road or auto helmet and you are open to the Arai brand (and trust me-you should be) sit back and listen. So I'm currently living in the New York CIty area and have been seeking a solid Arai dealer to get fitted for a new helmet. It's been a good decade since I purchased my original at a now closed New England speciality shop (RIP- Moto Market). How hard could it be to find a well-stocked and knowledgeable Arai retailer in the northeast? Well, it turns out it's exceedingly hard. Over the past two months I've visited motorcycle dealers which supposedly sell Arai in Connecticut, New Jersey, New York, Massachusetts and New Hampshire. It's usually the same story-they have a limited selection of Arai helmet, limited knowledge of the fitment process (with one exception in NH) and generally uninterested staff. Not exactly inspiring when you're considering spending $500-1000 on a new helmet. It was around the time I was at peak frustration with my options that I stumbled onto The Service Pavilion while doing an Internet search. Somehow I had missed this place. Further research revealed minimal reviews and discussion online about this place. Hmm...However, I took a leap of faith and decided to make the 2.5 hour trek from Manhattan to TSP on a Saturday morning to see if they were any good. After a long drive in the rain and many back roads through what seemed like Amish country I arrived at a somewhat windowless concrete building by an old railroad track in a semi-rural area. First impressions from someone who has probably gotten too used to bright multi-story state of the art retailers was..jeez-is this really the place from the website? Indeed it was as indicated by a small outdoor sign. A quick lap around the lot in my car and I decided to take the plunge and walk in. Inside I found a throwback to motorcycle shops of old which i remember from my childhood. Random things hanging about everywhere, random items for sale, racing posters and collectables, and of course-many classic Arai helmets from decades past along the shelfs and in glass cases. At the counter a knowledgeable man was explaining the features of Arai helmets to a 30-something couple who both apparently had just purchased helmets. He acknowledged me with his eyes and continued to chat with them while I wandered about the shop for a while. When it came time to work with me I was a bit worried because it was nearly closing time and I knew finding the right helmet was going to take a while. However, he assured me that despite his shop hours he would still take the time to work with me since I drove so far. True to his word, the owner spent the next two hours working with me to identify the types of liner materials I like best, the shape of my head, preferences, cheek pad thickness, upper liner thickness, etc. Most of you probably think helmet fitting means trying on helmets until something seems to fit pretty well. The approach at TSP is to customize the helmet until it IS the correct fit. Let's face it-the chances of everything being just right in terms of helmet fit out of the box are pretty rare. In the end I wound up with a beautifully fitted Arai helmet with a custom thickness head liner and cheek pads. I also received an education on how the helmet should fit and the proper positioning relative to eye height. You may think you've watched all the videos online surrounding helmet fitting, but you'll still learn something at this shop. You may also think you have a certain head shape, but you may be surprised that your best fit comes from a helmet that you didn't expect. So you're probably wondering what all this attentive service and knowledge costs and if you should still try buying a discounted Arai online somewhere and cross your fingers. Well, not only does TSP NOT charge for Arai customization (I was surprised) they were also able to offer me a 10% discount off of MSRP on the particular model I wanted. How's that for service! They also shipped the custom helmet I wanted to my office for free. So I've mentioned all the good stuff-what's the bad stuff? -The location may not be the most convenient depending on where you live. -They keep limited inventory on hand. They carry just enough stock and accessories to properly fit you-but it's likely you will need to order a special graphic or color. However, it only takes them a day or two to get virtually any helmet. -The store itself is not fancy or upscale-it's just honest. -You need to be open minded about what actually fits you. Overall, a great experience and I can't imagine buying an Arai helmet anywhere else now. A big thank you to the owner Rob for all the help and advice. read more

The Service Pavilion - This is the nice letter I received with my Arai in the mail. The first time any motorcycle shop has sent me something. Nice touch. - Motorcycle Repair Near Me - New Holland, Pennsylvania

Convenient location in New Holland, very quick to get a new battery in, and installed it same day. Have ridden it a good few times since installation, no known problems as of yet. read more

I put too much oil in my ninja and my guys here didn't judge me... they helped me get her back to normal and put air in my tires

These guys know their stuff when it comes to repairing cycles, they are honest and won't sell you anything you don't need. I will continue doing business with them. read more

Just a quick note. I've been buying helmets from these guys for 10 years plus. Usually from their booth at the Cleveland Motorcycle Show. Rob fitted me some years back, keeps my info on hand, and now I simply order the helmets form him. They are my go to for spare parts and the like. Really, if you want an Aria, go to these guys. You might save a few dollars with someone else, but what price is getting a helmet that fits you correctly? I've worn helmets, and I've had opportunity to use helmets in club racing, use as in save my head. You want it right and these guys will get you there. read more

I have been using this shop on and off for years. Decent work, rather friendly. Had issues getting my more modern motorcross bikes right but that is understandable. They were friendly and reasonably priced. However, this past week that changed. I have a pit bike (of which they told me over the phone is "cheap" proving their current lack of knowledge as the bike is top of the line). I was having issues with my rear brake. They charged me $50 to tell me I needed a new one. Order the part, take it down. They install it, but tell me it is "alright". Upon further explanation he tells me the bike's "cheap" design doesn't allow the brake to properly engage and there was nothing else they could do. $130 later I have a brake system hooked up that does not stop the bike at all. Side note: my rear tube was also magically popped while at their shop Just took the bike out to ride and took a look at the brake. It required a 3 min adjustment by my amateur mechanical hand to have the brakes working perfectly. They were rude, lazy in the installation of the brakes, and immediately assumed my bike was cheap because they didn't know the name. They have lost my business for all my motorcycles and I wanted to warn anyone considering them. read more

Jaw dropped when I saw negative reviews for this business. Had a very pleasant experience working with Rob and his staff. I needed both of my kids' CRF50Fs worked on (new chain, brake work, catch bottles, work on an oil leak, etc.) The work was done quickly and Rob texted, called, and sent pics the whole time to keep me in the loop. Also, the price was INCREDIBLY fair for the work done. My kids placed 2nd and 4th in their Mini-Moto race against stiff competition, so I'll let the work speak for itself. read more