I recently brought my Santoni leather shoes, which I've only worn for just over a year, to The Shoeshine Guild at One Embarcadero for repair, and I couldn't be happier with the results. Pre-pandemic, I used to visit their other locations back when they were called A Shine & Co., and I'm so glad I rediscovered them. While traveling in Seattle, I noticed a stain on the tip of my shoe and popped into a local shoeshine shop, thinking a regular shine would do the trick. The person who looked at them immediately recognized it as a hand sanitizer stain, which had penetrated the leather and removed the dye. He explained that a simple shine wouldn't fix it, the shoes needed to be stripped and redyed. Since I was traveling, I couldn't have the work done there, but he gave me invaluable advice: go to someone experienced, like Rachel at The Shoeshine Guild in San Francisco, because not all shoeshine and repair shops know how to properly handle delicate leather work. And he was absolutely right. Rachel did a fantastic job. After the repair, I couldn't even tell which shoe had been stained. My shoes look immaculate, and I am so glad I trusted them with this delicate work. What makes The Shoeshine Guild even more impressive is that they continue to support employees who are recovering from alcohol disorders and other challenges, a true testament to a business that cares about its community as much as its craft. If you have high-quality leather shoes that need repair, whether it's a small stain, scuff, or more extensive work, I highly recommend The Shoeshine Guild. They combine skill, experience, and heart in a way that's rare to find. read more

Had a hiccup with a shoe shine, but the when the manager found out, they offered to redo the work and revigorate my shoes. I appreciate the work put into the shine and coloring; the shoes look as good as new. read more

Been coming here for years. They always do a great job and always fun coming in to BS with them. Super nice, talkative, and a great shine! Nothing more you can ask for. A little bit on the expensive side but what isn't these days! Thanks for making me a happy Jew! read more

In the area for a wedding last weekend and my dress boots were in need of some major TLC. Found A Shine & Co through Yelp, and only a block away from our hotel. We dropped them off on our way to meet some friends at the Ferry Building. The gentleman who greeted us could tell right away that my shoes had been more than a bit neglected, and recommended the bulletproof shine for $27. The poor things did look pretty sad, so I agreed; we were then told we'd get a call when they were finished. A couple hours later, I received the call as promised that they were ready for pickup. When I arrived, the boots were loosely wrapped up in special tissue paper and placed in a retail paper bag so they could breathe. I left them like that back at the hotel until the wedding the next night. When I finally took them out of the bag and wrapping, I couldn't believe how nice they looked -- not brand new but about as close as I could hope for! Overall, a very happy experience for me while on travel. I can't recommend A Shine & Co enough if you're near the Embarcadero! read more

Have been coming to this place for a year or two and have never been let down. The bulletproof is my jam and for only $15, you'll be happy that you took a moment to invest in maintaining your expensive dress shoes. I even go in to get my leather casual shoes done with their $10 basic shine. Happy and helpful staff all day. I recommend taking a quick break during off hours post lunch or post morning coffee to avoid the lines. Keep up the great work!! read more

The Shoeshine Guild - Best shoe shine in #SF - Shoe Repair Near Me - San Francisco, California

Blown away from the instant I walked in. Top notch service, very entertaining crew, and some damned fine looking shoes afterwards! Thanks team A Shine and Co! read more

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Came in to shine a pair since they're close by my office. Lee ( I think that was his name) shined my shoes and had a nice, calm demeanor. Shoes look great from the front, but he didn't get the backside. Awkwardest part of my experience was when another worker (white bald man with glasses), barged in extremely flustered. He hopped on the computer by the register and was loudly sighing and swearing the entire time. It was amusing to me, but really unprofessional. Overall, I'm not sure I'd come back. Maybe I'll try the shoe shiners that post up by the BART entrance. read more

After a long hike up the hill, I tried on my new suit. A long lookie, a head to toe glance the first words out of the sales associates lips "well, maybe it will look better with a cleaner pair of shoes" How flipping embarrassing. Hanging my head in deep shame I head here to see if they can do anything with my shoes. Whiff whiff, buff buff, spit spit, whiff whiff, buff buff! There! Good as new! read more

Stumbled upon this little shop while taking a break during a long afternoon. After meeting their extremely friendly owner, I decided to drop off some black oxfords that needed some desperate work to the soles. She was extremely honest and upfront about the work that was going to go into the shoe, and I deeply appreciated that. Received a call a few days later and came back to see that they had brought my shoes back to life. Didn't hurt that they added a nice complimentary shine on there as well. Wonderful crew here, and the work done was spotless. read more

Best shine I've had in town. Reasonable prices. They have 3 levels: Basic $7.00 Premium: $10.00 and a deluxe for $12.00. I liked that they had multiple people doing shines, as they can get fairly busy. Good magazine selection. Professional attitude and demeanor. They REALLY know what they're doing, and my deluxe shine involved multiple levels of polishing, brushing and shining. I went back the very next day, and he took the time and effort in matching the proper color polish to my brown shoes. In fact, I asked for the deluxe and they only charged me $10.00 due to the soft nature of my shoes. 5 stars easily. read more

Fantastic! When you enter from Montgomery be sure to walk past the elevators to the back where they're located. Pleasant, quick, and oh so shiny! Plus it was 5 bucks less than my usual guy. It's the closest I get to a pedicure, so I don't mind an indulgence now and then :) -sasha read more

Bulletproof! That's the shine I got on my shoes and I have to say it's not a lie. It's their best shine and it's $15 well spent. They were super friendly and spent about 15 minutes on them. She knew that my shoes were Allen Edmonds on sight and told me about how the company will repair and redye the shoes for the life of them. She was also very personable and pleasant the whole time. I went to the Galleria for the farmers' market and got a shoe shine as well. I figured their was a line because they were good and a lot of the places in the city do a quick and crappy job. My shoes look better than the day I bought them. Definitely going back. read more

Posted hours are 8 to 6. I turned up at 8:25 and waited for 15 minutes. No one turned up. Won't be going back!

These guys are great! And the owner is freakin' amazing. Who couldn't love this guy? I don't know how he does it. Hires happy people in recovery who do an amazing shoe shine and give great customer service. Check their website for all their locations. http://www.ashineandco.com/locations.php read more

The turn around is fast. They know what they're doing. They're similarly affordable. They call me if they think that I forgot my shoes... I had to get a pair of Gucci tuxedo shoes "shined" for a wedding--in two days. They took great care of them and made them look new! They delivered the shoes, individually wrapped in tissue and in a nice paper bag with handles. (Presentation was unexpectedly nice.) I'm tempted to bring a really worn down pair of Gucci moccasins to see what they can do; since these shoes have a proprietary sole, if that can be restored, I may never have to buy another pair of shoes again! read more

This place is awesome. I have been twice now and they have fixed all my boot problems. 1. They fixed a squeak in 2 pairs of my boots that other shoe places said wasn't fixable. 2. When i brought my second pair in, there was a miscommunication. I only wanted the squeak in the right heel fixed. When I came back it seemed they fixed the squeak, replaced both heels and shined them...it came to twice what I was going to pay. When I brought it up to them, they only charged me for the squeak. I have been in retail for a long time and that is good business right there. Although it may be more expensive than some other places, I will continue going here for the good work and good customer care. read more

I love walking through the Crocker Galleria to see both men and women sitting in the shoe shine chairs reading their New York Times, Wall Street Journal, San Francisco Chronicle and other papers and magazines or better yet, chatting with the other customers and the friendly staff members of A Shine & Co. while getting their shoes shined. I have been using their services for more than a year love the experience - whether I read a newspaper while having my shoes shined or whether I drop off multiple pairs of shoes for both my wife and me. The entire staff is friendly and take great pride in the work they do. read more

First time customer who will definitely be coming back. Jack was great and my shoes look better than when they were brand new!

Unfortunately, the service I received today from one of the workers was awful. I left there fuming because of ONE OF the blond women (I'd never seen her there before). She just threw my bag down (containing ALREADY cleaned shoes) amongst the other patrons' shoes - this was after I told her that I would just come back since I was already running late for work. I would have overlooked their mediocre work and perhaps I would have given them another shot in the future but after this - never again. First impressions are lasting and I'm unhappy with the service I received today. read more

Good service, but know that to replace the tip of your high heel it's 16.50 / pair.

Brought my shoes in to have a spot cleaned. They didn't get the spot out. They just chalked over it and lied about it. Will not return. Also, they tried to up-sell me. read more

555 California location Terrible customer service. They give a good shine which they should for the price, but I don't need to be treated like I am doing them a favor. I will find another place where they appreciate the clients. Much nicer vibe over at the Galleria. read more

Couple things to note first: --I have never actually been to an actual shoe-shiner NOR have i had my shoes professionally cleaned until I went to this place! --I am super detail-oriented and I focus on the entire customer experience. --My review is ONLY on this particular location, I haven't been to the others. Before I came to A-Shine, my shoes were in pretty bad shape, there were a bunch of scuffs and it lost it's shine over the years, I'd say my dress shoes were 3-4 years old and had NEVER been shined before. When I came here, they were very courteous and they did an EXCELLENT shine!! Wow! My black dress shoes ended up looking like new! and those scuffs were covered pretty well! I am ONLY going to this exact place for my shines. They really take the time to brush, polish & clean the shoes, it's NOT a quick job, so expect to be there for a bit. AND it's great that they take credit card! I did the second-to-highest shine, amazing! I definitely recommend this place! read more

Jamie and the crew are always pleasure to deal with! I love bringing my husband's shoes there for shine and repair. They all do amazing job. I highly recommend Jamie - he rocks! read more

Came here because the place by home was closed, the bus came early and I didn't want to carry my shoes around all day. They did an amazing job repairing my boots and I loved the shine I got! Best of all, the shine and repair were less than the person I used to see! I was set to buy new boots, but these look better than new now! I've found a new shoe place. read more

No joke the worst shoe shine I have ever had done. It was 30 bucks with tip and my shoes were wasted. The shoes are dark brown with white stitching. The stitching needs to be drawn over after the shine with a white wax pencil. The guys waxed over the stitching making them brown and then the white pencil was so old it wouldn't cover the color. Thanks for ruining my Santoni's before my board meeting. read more

First shoe shine ever, and they were awesome!

Great service and convenient location, just really expensive for a shoe shine.

I've used this company twice now, for both major and minor shoe repairs. Each time, I've been very satisfied with the workmanship, and the service. Thank you so much! read more

Shined on the spot. These guys have 20 years in the business and know how to shine a shoe. I got the "bullet proof" which is more expensive ($20 special), but the leather was dried out from not being shined in over a year, so this was necessry. read more

I normally brush and shine my shoes but decided to take a pair of Alden whiskey bluchers for a Saphir treatment. I dropped them off and stated I didn't need them for a few days. A few hours later they called to tell me they were already finished. The shoes had a wonderful mirror-like shine. I plan to take my cordovans when they need more than brushing. Highly recommended! read more

I initially came here for a quick shoe repair as a strap broke on my shoe. I've come before and they've been very accommodating. Keep in mind, it is a bit overpriced for certain services, but everything in the Financial District is at a premium so it's comparable. I was told my shoe would be done in a week but unfortunately it took a few extra days. I called their office to vent and spoke with Kealani who was incredibly sincere and apologetic. She immediately handled the situation and even gave me a discount for my trouble! They obviously care about keeping their customers happy. read more

I've been using these guys for years and would not think of going anywhere else. They know their craft and go above and beyond the call of duty to take care of every inch of your shoes. The staff is also super friendly and fun to chat with. I would write more but I need to go get my shoes shined!! read more

This place and the people there are amazing and well worth the price(s). I took a pair of leather boots there because the shoe store I had bought them at repaired one boot, and gave a special polish to that boot only; there was a pronounced difference. Rather than make the trek back to the shoe store, I brought them here and the staff worked on both shoes until I was satisfied with the results. So, I came back with an old pair of Danskos and my black leather Ramones high top Converse and A Shine cleaned them wonderfully. This place rocks. Go here. read more

Wow! If you want a complete departure from care, boredom, and worry, take 20 minutes off from work and go get a shine! The shoes look great but the mental break is totally worth the money. They should charge more!!!!!!! read more

Friendly, prompt, respectful, attentive -- in short unheard-of customer service by SF standards. Great at shoe repair too!

My husband has his shoes shined at the Embarcadero Center location and he is always very happy with the job. Last week I sent my much-loved eighteen year old Gucci black leather and bamboo backpack for a polish. This backpack was my daily handbag for 10 years and has traveled the world with me for me for a very long time. Needless to say it has seen some wear. Shine & Co. did a beautiful job on it and I am so impressed with the work. The scuff and wear marks were history and the finish on the leather looked fabulous. Obviously a 17 year old handbag/backpack which has gone through a lot is never going to look brand new...but this is as close as it gets. read more

I got a pair of shoes repaired here and they did a fantastic job. My shoes were pretty beat up, but after Shine and Co. was done with them, they came out looking like new again! I was also very pleased with the customer service. I received professional, prompt, and friendly service. I will definitely be bringing all my shoes here to be restored. read more

This review is for 555 California Street location. Great shine, very poor customer service. Went in as first-time customer - wanted to drop boots off and pick up in morning. Lady manning the shop was harried and unhelpful. Told me she didn't think they could be ready too early in the a.m. though I assured her I worked in the building and there was no rush. Told me the three different prices but when I asked what the levels were she seemed annoyed and then rifled through back and told me in no uncertain terms "yeah, well it's going to be at LEAST $15." Which the cost is not the issue - it's the sense I was given of disorganization followed by the feeling that I was some sort of inconvenience. Finally agreed to everything and told her they could be ready when they were ready and got the hell out. Went to pick them up at 11:00 a.m. today. Two guys manning the shop one helping customer, one on computer at front desk. Guy helping seated customer says to him, after glancing at me, "are you in a rush?" The guy answers in a monosyllable. I feel awkward. My boots are retrieved. I'm told price - guy takes my card - pointedly asks if I want to add a gratuity (for who - the guy who's not in a rush? the woman who made me feel like an inconvenience? the guy asking the question and putting me on the spot? or the upcoming guy I'm about to describe? Who is really the cherry on the cake of this experience. I have no spine when it comes to tipping so I mumble "sure, put $2 add'l on the card." OH he says, I can't use this card while he's on the computer and hands it back to me. I look at him dumb founded and say "well, I don't have cash so I'll wait until he's off the phone." Guy on phone and at computer who has never looked at me entire time turns around and tersely informs me "well we take personal checks. I'm busy on the phone with customer service (for computer I think)." So I write the check. I'm not happy. I feel pushed around and treated poorly. Shine = fabulous. Customer service = the pits. I'm not going back. Socially conscious business doesn't mean you get a pass on treating customers well. Too many other options downtown. read more

This rating is for their Galleria location and specifically to recognize Jess. Not only is her shines consistently outstanding, she is a great and interesting person to chat with during your shine. I highly recommend Shine & Co AND Jess...worth waiting specifically for her if she is with another customer! read more