As I've gotten older, I've learned that there are some things in life that you shouldn't compromise on. One of those things is a good night's sleep. After 13 years sharing a full size bed, the wife and I were finally able to upgrade to a queen. We were inclined towards Casper since our old Casper mattress had served us well. So we visited The Sleep Shoppe in order to narrow down options. The salesman, Michael, was friendly and helpful. He gave us recommendations for Casper and other brands based on the features we were looking for, and we were able to rest on a bunch of different mattresses without feeling rushed or pressured to buy. We finally decided on the Casper Snow Max since it had the level of comfort and cooling that we wanted. Casper was doing a discount for the holidays, and the in-store price was the same as on Casper's website, so we felt good about purchasing from the store. Michael even threw in a free quality mattress topper that has its own cooling that pairs well with the Snow Max. Delivery was completed within a reasonable time frame. Overall, we had a great buying experience here, and the new mattress was money well spent! read more

What a Great Store and What a Large Selection!! Michael assisted us and was not only helpful but very knowledgeable. He Gave us our space while we walked and sampled the many selections. After Answering Our Questions We Made Our Purchase and Can't Wait to Have Our Matress Delivered. I Strongly Recommend This Store. Again I also recommend you ask for Michael. Very Fair Prices. read more

We walked in for a pillow... and walked out with the best night's sleep of our lives. Michael at The Sleep Shoppe was nothing short of amazing. We originally came in just to buy one pillow, but after talking with Michael--soft-spoken, knowledgeable, and genuinely attentive--we realized we were in the hands of someone who truly understands comfort and quality. He took the time to listen, guide us without pressure, and help us discover what we didn't even know we needed. We ended up leaving with not only two top-tier pillows but also a luxury Aireloom mattress that has completely transformed our sleep. The owner was just as welcoming--kind, professional, and clearly committed to running a high-integrity business. If you're looking for expertise without the sales push, this is the place. A truly exceptional experience from start to finish. Highly recommended. read more

Buyer beware... that is what they say. Just know that iF your problem is with a $7,773.03 Aireloom split king ___you're not going to get any help from the Sleep Shoppe. They made their $$. Purchased on 03/2024. After 3 months I noticed my back and shoulders were burning when i got up in the morning, but never in my wildest dreams did i think it was our new, very expensive, locally made mattresses that were the culprit. Another month goes by and I can't stand it. We stripped everything down and woah! I'm sleeping in a hammock. Called Michael, we were a month outside the trial period, no matter he says. IF it is a factory defect the buyer is basically on their own. Us and the big insurance company Aireloom hires. You have to fill out a form to complain about one of the XLT beds breaking down after only 4 months. A man will come out and put a cardboard circle with lines drawn on it on the bed and from that, determine if your bed is defective. He compares the two beds, one has sides so squishy that I slip off when i get up. HOWEVER according to the cardboard ring, it isn't enough for the E.S. KLUFT Warranty company for Aireloom in Rancho Cucamonga CA. They denied our request and want us to wait 6 months before we can file another claim. I have no clue what we are going to do! None. I am angry and upset and I see no way forward. THey should have taken a picture with me on the hammock. I do know I won't be shopping at our local mattress shoppe ever again and we bought from them several times in the past. ALSO we do not recommend buying the Aireloom mattresses, they do not stand behind their product. read more

The Sleep Shoppe - In no way does this ring represent what happens when I lie in this bed. It is basically a hammock! - Mattresses Near Me - Newbury Park, California

Michael provided great patience,knowledge and customer service to us! They have great selection! I'm very pleased with our purchase.

We had a great experience working with Michael. He let us look around, no pressure and educated us as well. I highly recommend the Sleep Shoppe. Ask for Michael. We will continue to come back as our family grows! read more

Great prices and excellent service. My family has been coming here for years. I decided to visit again upon needing a new mattress. I was not disappointed. Michael helped us wade through their big selection and he was very friendly. I recommend this store to all my friends and family. read more

This place is awesome! Great sales people who are friendly and most importantly knowledgeable. Today was my second purchase from The Sleep Shoppe and I would not go anywhere else for a mattress and you shouldn't either. read more

What a great experience! Michael was so helpful and got us the best mattress for both our needs! Would highly recommend them!

The service from Michael was informative and friendly but not pushy. The business feels like a local place you want to buy from.

We went looking for a new mattress. Michael was super helpful and patiently explained and showed us virtually everything in the store. No pressure was applied. We made a decision and will receive the new Cal King in 2 weeks. Great store, great selections and great service. read more

We were trying to buy a queen bed and all the accessories and we went in and Peter saw us and then just had a attitude and would walk away and when asked to get a better price he got sort of mad and walked away. Would not recommend read more

Very sexist. disrespectful and demeaning! I was treated horribly by employee named Peter- he is THE WORST. He appeared to be lazy. Looked like sleeping when I arrive. I was there to buy a mattress, but he was acting as if I am wasting his time (he was playing on phone while talking to me). He kept pushing on the temporpedic mattresses. I explained it was not within my budget. He did not like that. When I began asking questions about a mattress, he became rude as if I waste his time. Very dismissively he mutters "shoo" with his hands and tells me to go somewhere else. Kept talking down to me and calling me "lady" when he already asked my name minutes before. I was good enough to be called by name up until I wouldn't purchase what he was pushing. He tells me to get out of his store. I ask manager's name and he said lady I am not giving you anything. again with the "shoo" motion. read more

Great customer service and excellent selection of high quality mattresses! We were in need of a new mattress and started our search on last Sunday afternoon. Most other mattress stores closed early and we ended up at the Sleep Shoppe as it was the only mattress store available at the time. Located in Newbury Park right next to La Quinta hotel, this mattress store has a wide variety of mattress sets available, from mid range to ultra high end. When we arrived, Peter greeted us warmly. We were overwhelmed by the wide selection of mattresses, and Peter suggested us trying the soft, medium, firm mattresses first to gauge our preference. This helped us eliminated many mattresses right off the bat. Afterwards, Peter showed us mattresses of different price ranges ($1,300 to $10,000) of our desired firmness, and explained to us the qualities that differentiated between high vs. low quality mattresses. At the end, we picked Stearn and Foster Euro top mattresses ($3,300) which was high quality but worth every penny. We were grateful that Peter took the time to educate us on what to look for in quality and durable mattresses. I highly recommend the Sleep Shoppe. The staff is extremely knowledgeable and they do not do hard sales. You get the confidence in making a purchase that improves the quality of your Sleep every night! read more

About 2 or 3 weeks I had the pleasure of shopping for a mattress at the Sleep Shoppe in Newbury Park, CA 91320. They are extremely knowlegable and courteous. My salesman, Peter, was especially helpful and kind. Run, don't walk to purchase your mattress there!!!!!! read more

My husband and I had the best experience at the Sleep Shoppe! After years of sleeping uncomfortably and knowing we needed a new mattress, a friend told me I had to go see Fred at The Sleep Shoppe and I'm so glad we did! From the moment we walked through the door and were met by Fred, we felt special and well taken care of. He took the time to get to know us, asked about our sleeping styles, how firm we like our mattress and recommended a selection of beds for us to try. Fred's knowledge and the high quality products he offers made the process of finding a bed simple and easy. It didn't take long to find the perfect one! The paperwork was fast and easy. Two weeks later our bed was delivered by Gabriel on the date we selected. Gabriel was fantastic! He called the day before to confirm a drop off time and then again on the day of delivery. Not only did he set everything up quickly, but he also took the time to demonstrate what Fred initially showed us regarding how to work the adjustable platform and made sure we were satisfied with the setup. This bed is top notch quality and the customer service was amazing! I highly recommend visiting The Sleep Shoppe and their team! Thank you Fred and team for making the bed buying process seamless! read more

Recently I stopped in at the Sleep Shoppe on Newbury Road in Newbury Park to begin shopping for a new bed. As I entered the store, I was greeted by a gentleman who identified himself as Tom. Tom had this smile on his face as if we had known each other for years. I guess that's why I didn't give him the immediate "I'm just looking" response, as I guess most of us do in that situation. In the next two or three minutes following Tom's greeting, Tom knew what size bed I was looking for, what room of the house the new bed was intended for, who would be sleeping on the new bed, and what my preference was for the sleeping surface such as firm, plush, pillow-top and so on. So, at this point, I had no intention of sending Tom away so I said, "Show me what you've got." Tom also seemed more like an interior designer than a salesman. But boy did he know his mattresses. He not only knew how the beds were made, but more importantly he explained how I could benefit from the different manufacturing designs. After about 45 minutes or so, I settled on what I considered the perfect choice. At this point, Tom showed me the "Sleep Shoppe Price Guarantee" which simply states, if you can find the same item anywhere else for less within 30 days following your purchase, the Sleep Shoppe will refund you the difference plus 10 percent. So looking at my imaginary checklist, I've checked off, bought locally, bought from a reputable company, bought from a helpful/qualified salesperson, bought for the best price. If you are in the market for a new mattress, I would highly recommend the Sleep Shoppe on Newbury Road in Newbury Park. And for the highest possible quality of service, ask for Tom. read more

I thought customer service was dead - until I needed help with the return. As we have all experienced, returning a big ticket item like a bed is typically mired with endless hoops to jump through and a less-than-enthusiastic sales rep. The absolute opposite was the case for us at the Sleep Shoppe with Andrew helping. Andrew worked closely with us throughout the process, guiding, helping, and advising, and ensuring we got just the right replacement mattress.He made sure that our return process was smooth, and was a 100% accountable to us. He never missed a return call or failed to find the information that we needed. Although we weren't shopping for a $20,000 mattress, he made us feel like a VIP. Honestly, I can't recall the last time we were so well taken care of. The next time you need a mattress, look up Andrew at either the Newberry or Simi Valley locations! read more

This store is a sea of beds. Other than lying down on each one, we had no idea how to navigate it, to pluck out the perfect one for our needs. Enter Peter, who took on the task like a yeoman. I must admire a good salesman, which he is. I suspect he can sell anything... but let's not digress. He took control and quickly identified the firmness, cushion, size, features and thickness that we needed. What a relief not to have to test each and every mattress in the store! He directed us to try a line of 5 mattresses that roughly met our criteria. From there he directed us to the remaining offerings in the store, which fit our needs. Within an hour we had narrowed it down to two beds! We didn't want to have to order and wait for a bed, so we opted to buy a floor model on sale. Bam, like magic we drove home with a beautiful new mattress! We might be an anomaly -- most people probably take delivery -- but we wanted to wrap it up that day and sleep on it that night. We drove our pickup truck to the store. Though our shopping experience was exceptional, even more so is the product. We told Peter we were waking up with hip pain. Guess what? No more! Needless to say, he solved our problem, we are pain free and sleeping well! Don't waste your time on a store with poorly trained sales people. For a store this size you really do need an accomplished salesman who assesses your needs and knows his products in and out. Sleep well! read more

I just bought a tempur-pedic mattress in this store. Peter Bower sold me the mattress. I just want to mention how good service was by him. He had so much patience and answered all my questions and helped me to choose a good mattress according to my preference. I want to give him a five star cause I was looking for a mattress for so many months. Very grateful to Peter. read more

Michael B. - A sincere thank you from us. A class act all the way around. Super efficient, experienced, good humored, genuinely friendly good dude. So glad we made it in that day and met you. Sleeping better than in many years...and our 2 delivery guys were 5 star and great as well. Awesome team at your place...much appreciated- Go see this guy Michael B- not joking... For us-literally life changing. Thanks a million for your kindness, patience and professionalism. read more

I used their online chat service to confirm if they had Cal King box springs in stock in Agoura hills. They confirmed and I showed up, paid and was in and out of the store within 5 minutes. Clean and the sales person had a mask and was very professional. The mattresses were delivered in 2 days and the team had masks gloves and took the care and time to set them up. Excellent service and quality. read more

No wonder this shop wins "Best of" every year!! We save $1500 for a luxury split King adjustable beds and mattresses. Best quality and service. Very pleased and high recommendations!! read more

This place was great! I needed two queen mattresses and was on a super tight budget, but Andrew got me set up with some old floor models for a steal. I highly recommend Andrew and Sleep Shoppe, very professional and great deals. read more

I went to the Sleep Shoppe recently and had the most seamless experience with Andrew Anderson. Not only did he find me the perfect mattress that I could take home that day, he also found me a dresser. Andrew was patient, and gave me a fantastic price on both items. He took the time to answer all of my questions, and provided excellent customer service. Andrew also helped coordinate the delivery of my items, and went over and above to provide a great customer experience. I highly recommend visiting the Sleep Shoppe and working with Andrew! read more

I thought customer service was dead - until I needed help with a return. As we have all experienced, returning a big ticket item like a bed is typically mired with endless hoops to jump through and a less-than-enthusiastic sales rep. The absolute opposite was the case for us at Sleep Shop with Andrew helping. Andrew worked closely with us throughout the process, guiding, helping, advising, and ensuring we got just the right replacement mattress and had a smooth return process. Andrew what 100% accountable to us, never missing a return call or failing to find the information we needed. Although we weren't shopping for a $20,000 mattress, he made us feel like a V.I.P. Honestly, I cannot recall the last time we were so well taken care of. Next time you need a mattress, look Andrew up at either the Newberry or Simi Valley locations. read more

Amazing customer experience . Went to the sleep shop today looking for a mattress . Walked out an hour later having purchased a mattress , mattress protector and a small dresser . The sales rep Andrew Anderson went above a beyond to make my experience great He was knowledgeable , personable , professional and extremely kind . The people serving you make the difference .. thank you Andrew . I'll definitely return to purchase another mattress . read more

Thank you Steve! He was incredibly helpful in choosing the right mattress and they had a good variety to choose from. He was really looking out for the consumer and wasn't pushy on "making a sale". Would definitely recommend his expertise. read more

This is the only place you need to go to mattress shop. There's a huge selection & knowledgable staff to guide you in selecting the best mattress for yourself. Its been about 12 years since we've mattress shopped. When we went in, we were promptly greeted by Genesis. We couldn't even say what we were looking for so she started by educating us on the different styles and comforts. She was patient the entire time as we jumped from mattress to mattress searching for the perfect one. After a while we found it. Delivery was scheduled & 1 week later we are now sleeping on it. By the way, delivery was on time & guick. Buying a good mattress is a large investment. Also, you are going to have it for a long time so you want to make the right decision. Thank you Sleep shop and Genesis for all your help! read more

My husband and I purchased a split Cal King adjustable bed and two Stearns and Foster mattresses for it. Peter was very nice through the purchase. When the delivery came they took the adjustable base out of the packaging and immediately my room filled with an awful smell. At first I just thought that it needed to air out because it was sealed in plastic. After several days the smell was still there and it was so bad I slept downstairs. I brought it to their attention and they said the had never had that happen. I asked for a new one and they exchanged it no problem. A few months later, I decided to turn the mattresses because they were bending funny when raising the head of the bed. After turning one of the mattresses, I noticed a significant hole on the edging (welting) on one of the mattresses. That particular side was in the inside/center of the bed, so it wasn't noticeable, even when changing sheets. I called the store and spoke to Peter and he immediately asked me to read the warranty. They said that because it was a few months since purchase that the hole could have happened after the delivery. I told him that that wasn't satisfactory and he had his Stearns and Foster rep call me and he said the same thing. The store and Sterns and Foster did not stand by their product(s). We paid $6,000. for the set. They didn't even offer to repair it. Be careful when you purchase from them. Look thoroughly at your mattresses when you purchase from them. The delivery person put the mattress on the bed with the hole on the inside so it wasn't noticeable. Very disappointed..... read more

The Sleep Shoppe came highly recommended to me by family and friends and I know why! They are truly knowledgable of their product and patient as you are making this critical decision. Steve Cohen from Newbury Park was fantastic and blended the information required by my husband and my instinctual decision making. This was compounded when we unknowingly ordered the incorrect size foundation for the new bed we ordered and they made an exchange the very next day for a nominal price. Great service, fair and competitive pricing - a good deal all the way around and we have never slept better. THANK YOU! read more

After 30 years of exclusive use of the Sleep Shoppe and a dozen beds, these guys simply don't care any more. I bought a bed for my mother moving into senior living a full month before she moved and had to have this bed. Day before they call to push delivery out a week, the computer was showing it in the warehouse but it wasn't. When I got upset with the idea that my mother has no bed, the salesman who contacted me cops an attitude like he is doing me a favor by calling me on Friday before the Saturday delivery date. OK mistakes happen, the computer wasn't updated... I go back in April and buy another bed for my new home, delivery in 3 weeks (today) I get called yesterday, there is a problem it will be another week, the computer shows it in... I worked with the same guy as before. I reminded him of what happened. He remembered what happened. Did anyone place one ounce of extra care for a long time loyal customer that you already failed? No they don't care. I will never go back to Sleep Shoppe. read more

Last July (2019), I bought 2 mattress sets at the Newbury Park location. I wanted an inexpensive one for an upstairs guest room, and told him I would pay more for the one for myself downstairs. My bed was not that comfortable with my back problem. My old one went upstairs to a 2nd guest room. I told him I need a very plush/soft bed. He sold me the one for the 2nd upstairs guest room for $329 and the one for myself at $850 saying that it would get softer after sleeping in it for a month. He said he had almost the same bed, and it gets softer. He sold me a foundation which was 9" high...way too high for my antique bed. I could barely "climb" into it. That wasnt the worst of it. The bed was way harder than my old one and I had a hard time sleeping it it. I called to return it, and he then told me that there was a 15% restocking fee and I had to get something at the same price or more. The one I got in the guest room was way more comfortable, but I didnt want to take it upstairs after paying so much. The next softer bed was a little more than double the price at over $1,700. I am a senior on social security and could not afford that plus the 15% fee on top of it, and charging a $75 delivery fee. He then convinced me to exchange the tall foundation, and sent a 2" bunkie board. This was so exceptionally low that I couldnt get in and out of the bed without having something near to pull myself out. I also had a terrible time making the bed because the mattress was way below the bedframe and I couldnt get my hands down there. After almost 4 months of sleeping on this incredibly uncomfortable mattress, a neighbor came over and exchange it with my old one which we had put in another upstairs bedroom. My old one had the original box springs (not a wood slab foundatation like they are selling now). What relief to sleep on my old one, and what a waste to have an $850 bed upstairs not even being used. Altogether, I spent $1,594.98 there, and can't even sleep on their beds. All that money for nothing. No more aches and pains after putting my old bed back. To sum it up....I could have paid around $350 at Big Lots for a Serta or a Sealy that would have been much more comfortable that the beds they sell in this store!! If you want a good quality soft bed from the Sleep Shop, be prepared to spend $700 to almost $4000. read more

Peter is simply the best! He helped us pick the best mattress despite our very different sleep needs, had it delivered quickly and took away the old bed. So easy... until we realized that WE made a mistake in our measurements and discovered that we couldn't keep the brand new box springs we got with our new mattress. Despite this being completely our fault, Peter and the team there helped us out big time by coming back and taking the unused box springs. Honestly, we thought we would have to just toss them since we couldn't seem to offload them, but Peter was so helpful and responsive in picking them up it was such a relief. Great team and excellent service from Peter! read more

Worked with Steve, who is very knowledgeable. He was able to help us focus in on our preferences and showed us options that made sense. The whole process didn't take very long and was really enjoyable. He didn't try to 'up sell' us or recommend things we didn't need. We'll definitely return when we need new mattresses! read more

We needed to purchase a new mattress and decided to stop in on a Saturday afternoon. Steve took excellent care of us!! The customer service he provided was top notch. He was very knowledgeable and really listened to us to understand our needs. He showed us several options and let us take our time to decide. We can't wait for our new mattress to be delivered! I highly recommend this place!! read more

Great service. Looking for a Tempur pedic split adjustable. Genesis is was exceptional in helping us. A $10,000 sale not bad for them. What a hassle though for delivery. Did get phone number right so never called. Had to reschedule delivery twice. They use a third party to deliver and set up. However, it appears they don't communicate with them as they tried to hold our deliver stating we hadn't paid. Ended up having to call th sales person on her cell. What a hassle. read more

At first my experience at The Sleep Shoppe was great, the service in the store was nice enough, they had a good selection..Everything seemed fine, until 2 days before my bed and bed set were to be delivered I received a phone call that my bed set was no longer available and I had to choose another. This moved my delivery wait out another week. The day before my bed set was to be delivered when I called to confirm the time it would arrive the following day they said I wasn't even on the list for delivery. HORRIBLE CUSTOMER SERVICE. Marie seems nice, but if any issues arise she's unwilling to compromise and help out the customer to ease their anxiety. As a consolation all l I got was a lame sheet set. Thanks The Sleep Shoppe. read more

Peter and Steve were so helpful in picking out mattresses for my kids. They gave me great options without being pushy. I shopped around a lot and they were by far the best in terms of price, quality, and customer service. read more

Bad product, bad service. Mattress dipped in the middle after only about 5 years so made a warranty claim. People there were not dependable or consistent getting back to me, I had to continually call to move things along. Finally they send an "independent" service to look at it and that guy gave a BS reason that the adjustable base caused the mattress to sag, so no warranty. And I had to chase the guy in the store to get the report. Bad product, very disappointing customer service. read more