Excellent warranty service by Donna Shaver. Purchased Brown Jordan swivel loungers and ottomans in 2017. Both chairs broke at center post. Donna went above and beyond to get them replaced by manufacturer. Excellent service! read more

Patioworld - Center post that broke - Outdoor Furniture Stores Near Me - Thousand Oaks, California

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Customer service is atrocious!!! They will take your money and not help you when you need repairs.

This is the worst company ever don't buy anything they don't honer there warranty the sell really poor quality patios furniture you are better off going to home depot they are rude I have to give them 1 star to finish this review or els I would give them zero stars read more

Stopped into the Thousand Oaks store, Kellie was awesome. We had been looking for an outdoor gas fire-pit that doubled as a small table, and matched out current furniture. Kellie was able to find the perfect product, she worked through the shipping and delivery, handled most of our transaction remotely, and followed-up to assure we were taken care of. Great customer service. Thank you, Kellie........ Chad and Lora read more

Delivery before 8AM without calling and before scheduled . Came without 2 pieces that were paid for . Set up defective sectional . Returned a week later pretending that brought different sectional . Daily phone calls for refund with staff too busy or not able to credit AmEx . Had to dispute charges as tired of different staff and manager refusing to just credit customer . read more

After looking online and at a couple of local stores we finally found a table and chairs at Patioworld that are perfect for our patio. Clarence was very patient, knowledgeable and helpful as we spent 2 hours deciding. After our furniture was delivered we discovered a scratch on the table and Clarence arranged for a replacement table to be delivered. The delivery team did a great job as well. I would definitely recommend Patioworld for their selection, quality and service. read more

Patio World in Thousand Oaks had the best teak lounger ,FOR THE BEST PRICE, of any local patio furniture store. I picked out a teak lounger online and they quickly shipped a floor model to their store.I tried it out and LOVED IT. It was also at least $400.00 less than comparable loungers available locally.It was efficiently shipped to my Apartment and set into place by Patio World employees. The staff at this store was amazing! Thank you Patio World!Patio World Teak Lounger read more

Patioworld - Patio World teak lounger - Outdoor Furniture Stores Near Me - Thousand Oaks, California

This beautiful, well made furniture is not Patioworld, it's Pacific Patio. I have a lot to say here. We came to Patioworld Thousand Oaks after a problem with Wayfair. We decided we wanted nice furniture and wanted to get it delivered faster for a party in July. The furniture is beautiful there so that is the only thing that is good to say. Joey helped us, she was a bit spacey and slow but I was just happy to see our furniture before delivery. We chose a couch and umbrella, they did not have any loungers that would match. She said they had the umbrella and we could get it delivered in a week but the couch would take until August. We decided to go with it anyway. She said the warehouse would call with a delivery day for the umbrella. After 10 days I called her, she said she would call them..I did not hear back. Then a week later I called again..this went on for a couple weeks. We had been texting so I decided I wanted all in text. This all started beginning May. Then a month later she texted me and said good news...we would get our couch late June and did I want the umbrella delivered with the couch to avoid double charge. I said yes. End of June I texted her and asked any word on our furniture? No text back, 4 days later I texted again. No word from Joey but she had Penny, the manager call my husband. She left a message and said it said on the paperwork not until August but now maybe October. They had half of the sofa in a different color..no apologies. I was upset that Joey did not get back and she probably hoped I still did not have that text but I did. We decided to go to the store to see what was going on and speak to Penny and show her the text. We also wanted to get our umbrella delivered since they already had it. We had already gotten our loungers from Pacific Patio, Calabasas...Michael helped us, it was great, quick and had them in 1 week. I was shocked at our treatment, Joey was defensive and Penny offered no help, she did not care about the text messages. They did not want to talk about the umbrella at that moment. Both of them said it's not our fault, what are we supposed to do about it?? Penny went and hid at the other end of the store. Then we said we wanted our umbrella delivered now. Joey just looked at us and said they gave ours to someone else. I was infuriated. These woman should not be running or working in this store. We went straight back to Pacific Patio and ordered our new furniture from Michael and just got it today, on time and it is stunning!! They are professional there so I would save the headache of going to this location. I also heard at Pacific Patio that they had 3 customers that day that walked away from Patioworld. Penny and Joey are completely rude and incompetent. read more

Patioworld - No...this is NOT Patioworld! - Outdoor Furniture Stores Near Me - Thousand Oaks, California

Once I walked into this store, I knew I was at the right place in my pursuit of the best patio furniture I could possibly hope for. This store is huge with many different brands and budget options. Angie was my sales associate, who was so helpful, but not pushy, knowledgeable and went beyond our expectations to get the best selection and meet our price point. Save yourself time by going to Patioworld first! read more

Umbrellas last a year. When you put in a claim they will say you are 'misusing' them. Buy umbrellas from Costco.

My visit to Patioworld was very positive. Although no one was in the store when I arrived, nevertheless, the salesperson (Joey) was working the desk with her mask on. She was very helpful throughout our transaction, combining just the right amount of attention and allowing me time to think privately, all while maintaining desired social distancing. I never felt ignored as she handled other customers easily as they entered the store and my order was prepared promptly. I was able to leave quickly, which is important during these covid-19 days, and she kept me in touch subsequently via email. The store seems to carry a good variety of choices in manufacturers and there are plenty of examples to sit on and feel for yourself. Altogether a positive experience. read more

The company is unable to deliver the purchased products. We have purchased the furniture back in mid-August with the scheduled September delivery. The sales team does not call customers with updates. The sales team did not connect with the corp management team. All they offer is to return the money. Disappointing service for supposedly upscale store. read more

I've always liked Patioworld but the Thousand Oaks location is simply the BEST! Melissa was so knowledgeable in assisting me with any questions I had about getting my furniture on time and all of the ladies there are super friendly :) Would highly recommended if you're looking to get nice high end patio chairs and with superb customer service. Summer is coming up people!! read more

I love this Patioworld location - the store is so clean and beautiful. Penny and Melissa were fabulous and so knowledgeable. Definitely my favorite place to purchase my patio furniture! read more

Talk about bait and switch. We were told we would get a 10% discount on a dining table set. We drove to the store to purchase the table and were told that quoting the discount was a "mistake" and that they could not honor it. We were later told that they would give a 5% discount, but then quoted delivery at double the price of the original quote. We thought we were paying for service and quality - but the service was shady at best. Would not and could not recommend a company that admits to quoting a price but does not honor it. If you are not going to get outstanding service, you are better off buying on line. read more

Outstanding from start to finish. Sales, delivery. They accommodated me from start to finish. Their customer service is amazing. Melissa in the store, Jesse deliveries. Cannot be more pleased with how they operate. read more

Honest and great customer service. Staff very friendly. Helped me match color of existing cushions.

PENNY at Thousand Oaks Patio World offered me an outstanding customer service experience! I needed a resource, and PENNY took on this search as though it were her own. She persisted and even updated me on her progress. She found what I needed and was really gracious in being able to assist. I look forward to continuing my association with this business as their customer! read more

Everything in this store is such high quality and really beautiful. Joey walked over to me immediately and provided wonderful customer service, helping me select the perfect chairs and table for my balcony. And they provide delivery and assembly as well. I'm so happy with the experience and can't wait to get my new patio furniture! read more

We purchased 2 chases at the Thousand Oaks Patio World store over 2 weeks ago. These were over $1,500. They delivered the 2 chases that were defective and promised they had 5 in stock and would pull aside 2 that were checked out and perfect. They further said they would put those "perfect chairs" aside. They promised to deliver these new chases yesterday Tuesday August 25th. We are having a family reunion this weekend, so when the didn't arrive I called Dora who said she was the manager. Now after calling their corporate store also, I'm told "that maybe the undefective chairs "MIGHT" be here next week sometime. I then called corporate and was told by "Peter" that they were all out today and "good luck" I've never experienced such terrible customer service since being in business! read more

I called Patioworld Thousand Oaks in the hopes of getting a certain product that I really wanted to order along with making any other purchases in the store. I spoke to a representative named Joey, who told me it was on their show room floor! I drove 2 hours to get to the location, FIRST to find out that the product was incorrect , SECOND the representative JOEY had a hard time communicating with me as if she couldn't hear what I was saying, THIRD she deliberately attempted to argue with me about measurements regarding the item, as if I didn't know what I was talking about. This has been a VERY unpleasant experience along with a major INCONVIENCE FOR ME. This is a bad representation of the company, and I am very disappointed. I have taken my business elsewhere. read more

High end patio furniture & accessories in beautiful showroom. Ladies who work there were great!

I wanted to share my outstanding experience at PatioWorld in Thousand Oaks today!! Clarence greeted my son and I after we entered and asked if he could be of any assistance. We needed to browse around to check our their inventory. We fell in love with one of their sets and Clarence was extremely knowledgeable, patient, respectful and thorough with taking our order. He spent time confirming what was in stock and communicated very well with me. If you want an excellent customer service experience, please see Clarence!! He is a "no pressure" kind of guy that truly wants to help you find exactly what you are looking for! Very pleasurable shopping experience! We actually ended up buying two sets of patio furniture from him! I'm thrilled! read more

We recently worked with D'Ann at Patio World, and want to compliment her for her caring concern, interest in our needs and amazing expertise. We highly recommend this fine company for your outdoor (or even indoor) furniture needs. Our delivery men were the best ... thank you Greg and Alex for being so careful with our new purchase. read more

Huge selection of furniture including their own private label furniture. Very large showroom and the people are very knowledgeable and helpful. read more

Yes, after 15 mins of fiddling around with machine she did offer to enter it manually, after the first failed attempt entering the card manually I gave up. Along with her careless that I was there attitude, I can spend my money at a more customer service oriented store. read more

Friendly and knowledgable staff!! Was greeted and helped promptly. Found the store was big and beautiful. So many options of outdoor furniture. Went in on a Tuesday and they delivered my set on Saturday for an event I was hosting. Great experience. read more

Yes the furniture is beautiful but the service is AWFUL. We spent over $8,000 and they made two mistakes and made us drive back and forth TWICE - after REFUSING to deliver the correct umbrella stand. You are better off buying Tropitone furniture (the brand name) from other retailers. The furniture is WAY overpriced. We will most likely return all of it after our horrible experience. read more

We recently redid our entire landscaping, irrigation system and built a pergola and barbecue and added lighting in our backyard. We were finally going to have a lovely outdoor room after many, many years of living in our home. We went shopping at local outdoor furniture, collectible and consignment stores looking for something comfortable. Then we went to Patioworld in Thousand Oaks and met Dori. Dori knows how to do good old fashioned customer service. We brought in our measurements and some photos and knew the kind of material we wanted our furniture made out of. She spent time with us on 2 occasions, giving us as much direct, knowledgeable attention as we needed. I ask a lot of questions and she was patient, giving us a lot of time. She schlepped furniture around, moving it from across the store. She pulled out her tape measure. She talked us through fabric choices. Then she ran some preliminary numbers. The first time we came when the project had just begun in the summer. She knew we weren't ready to buy yet. When we came back in November when the yard was finished, she remembered us and started moving furniture around again so we'd get an idea. I was nervous because we'd be spending a fair amount of money. This wasn't like Zappos and a pair of shoes where I could just return it! We'd picked out a lot of individual pieces and the final figure was more than we wanted to spend, even with some sale discounts. So Dori helped us figure out what we truly needed to start with, saying we could always add more. She explained how we could find some less expensive pieces for the side tables. But since we wanted quality and were going to be spending a lot of time actually sitting under our pergola, we should spend on the comfort of the sofa, recliners and ottomans. Yes, she was thinking of what was best for us. I hope that doesn't get her in trouble with her boss, who should be giving her a raise for her excellent service! We cut back the number of items and when she handed us the invoice she told us to go home and think about it to make sure we were happy. She said this several times, after we told her we were sure and pulled out the credit card. She was willing to let us walk out of the store when she had the deal just about closed. But we were comfortable with our decision because we had all the information we needed to make it. Dori is the kind of sales person you want to clone so you can have this kind of experience whenever you need to buy something that requires research. She knows her stock and her manufacturers. She held our hand to make sure we got what we needed. We could have gone back to the other outdoor furniture. They weren't rude, they just weren't engaged. They didn't spend time with us talking about their stock. They didn't work with us to show us how the 'room' would look. Or work through any numbers for us. So when it was time to buy, I told my husband we were going back to Dori. All in all it was a fun experience and we've been enjoying entertaining, reading, napping and working on our laptops on our very comfortable furniture in our new backyard. read more

If I could give a negative 5 stars I would. We purchased close to $8000 worth of patio furniture. When everything arrived we soon realized the umbrella base did not fit under the table. The delivery person advised we let them take it back and go to the store for a different one. We lugged the kids over to the store 30 mins away and the sales people (including the store manager) were mildly apologetic and even tried to blame my wife by saying she never told him the umbrella was going to be used with the table. We picked out another base and the sales person "assured" me it would fit. Of course, they did not bother to listen to why it did not fit but just said the new one would work. Upon getting home we were beyond upset that the new one also did not fit. I promptly called the store and was told "hmm..that's weird it did not fit". Hey, buddy...I am not lying only to make my life more difficult. The sales person said they had another one in stock that would work. Great I said...so what day will you be delivering that to me. What I heard next was unbelievable...we cannot deliver it to you unless you want to pay an additional $75. Last I checked I am the guy who spent $8000 and you are the ones who screwed up. Needless to say, I drover back to the store to exchange the base. Upon arriving I spoke with the manager to explain my total dissatisfaction along with the poor service. Her answer...an unmoving, unsympathetic, don't bother me "I'm sorry"...period end of conversation. Not an "I am so sorry for our error and your inconvenience or I am sorry for our incompetence how can I make it up to you. Not a "Can I discount the sale for your time and gas money". At this point I offered some advice "If I were you, and a customer spent $8000, I would offer to deliver the item for free or drive it to their house after work. Maybe even a little discount for my wasted time." The answer...a blank stare. Whether you are spending a dollar or thousands of dollars, stay away from this store for their poor service and unwillingness to please a customer. Give your business to another company that will treat you the way a customer should be treated. read more

Had a lot of problems with a Lane Venture Royal Plantation patio furniture set when the finish deteriorated. A replacement set was shipped and arrived damaged with the wrong chairs. There is a lot more to the frustrating story BUT ... Patio World and it's excellent staff stepped up and gave me full store credit !!! I am very happy with the final outcome. As a note ... I would not under any circumstances purchase anything made by Lane Venture again. They don't seem to care about their customers. I do recommend making your purchase at Patio World if you value customer service and product support. read more

I have nothing but good things to say about this place. The staff is amazing and very knowledgable, the furniture is great and i just had an overall positive experience. read more

HORRIBLE EXPERIENCE! My husband and I stopped in to buy a patio umbrella on Saturday. The store was half empty - looked like they were going out of business - that should have been our first clue. Three employees were just standing behind the register, so we went up and explained what we wanted (just an umbrella - seems simple). One lady told us to come in the back warehouse with her and look through their inventory(?) We found what we were looking for but the base was clearly marked "Hold for pickup for Mr. S..." when I pointed that out she seemed dumbfounded, then told me I was right, she couldn't sell it to us. At that point we decided to just buy the umbrella anyway and she said she'd show us how to operate it with the floor model. We walked over to the floor model and then she suddenly announced that her favorite customer was in the store so she had to go help her and we'd have to find someone else to ring up our purchase. At this point we just wanted to get out of there with our umbrella when someone else volunteered to ring us up. Well, guess what? She couldn't figure out how to work the register! She kept saying it was charging us more then it should but Geee guess what? We were in luck because the district manager was there and he could ring us up! Well, Mr. D.M. strolled over looked at the screen and said he didn't know what to do and did I want to come around and look at the register screen and see what I thought? Heck no! At this point my husband and I looked at each other and told them we were leaving. Again they asked me to come and look at the screen if I didn't believe them! Excuse me? I'm here to make a purchase and they want me to tell them how to work their register? Unbelievable. We bailed and went to Pacific Patio in Agoura. Wonderful helpful service we ended up buying the umbrella, the stand 2 lounges and 2 additional chairs! No comparison - if you live in Thousand Oaks spend the extra 15 minutes to drive to Pacific Patio! read more

Had a great experience! I have bought my furniture there for a number of years and eveytime have not only been very pleased, but always have had good customer service. The staff are very helpful. They carry a lot of high end brands and the delivery is very quick. My last visit was for a dining set. I found a gorgeous triangle table which was very unique and fit great in my space. The sales gal was very helpful in putting some woven chairs to make the look very stylish and different. Again delivery was very quick! I will go back and do recommend! read more

Terrible experience. I went to the Thousand Oaks location to price $5,000 worth of outdoor furniture. My salesman was a hyper-active, strung-out man named Leonard. He prices out eight pieces for me and gives me a written quote, but mentions that if I wait a week, there likely would be a promotion that includes free sales tax, so I could save $326. So, I wait a week for the sale to start and then drive the hour with my spouse, who sits in the furniture and it gets his approval. We go to pay and magically the furniture is $250 more than what I was quoted. Yes, Leonard says, the sales tax is free, but now he can only give me a 10 percent discount on the furniture, not the 15 percent he put down in the written estimate. I ask "isn't that bait and switch," and I show him the written quote. He said that at the bottom, I should have seen that the quote was good for 24 hours only. However, the wacky Xerox he sent me home with cut off that fine print. No issue, I say, how about if we pay cash and save PatioWorld the credit card charge from the bank. No, he says, the price is the price. We walked out. PatioWorld is fine for people who want to over-pay and buy furniture from a company that would rather see a $5,000 purchase walk out the door than honor a week-old written estimate. read more