Excellent service, knows sneakers n what would benefit my type of gate. Had to order what I wanted but was not a problem. Store very clean read more

Excellent service, excellent knowledge, excellent prices what else can you ask for? Your selection was enormous and the pricing was just on. I would recommend a store to my best friend and my mother. read more

The Best Sneaker Store in Morris County hands down. Owned and operated by one heck of a knowledgeable running expert who just happens to be a really nice guy. Joe has in stock the exact sneaker for your every need. Prices are fair for this area and I suppose you could find online sneakers a bit cheaper but I prefer to try my footwear on before I purchase them. The Sneaker Factory has a treadmill in store so that you are completely comfortable with your sneakers before you buy them. You can't do that with online shoe shopping. This store carried a full line of sizes from kids to adults as well as running accessories of all kinds. I Highly Recommend the Sneaker Factory for all your sneaker purchases. read more

Horrible experience. Would not recommend this store. Went to exchange a pair of New Balance shows in Florham Park store. size 8. Asked if they had 7.5 was told store doesn't carry 7.5 and 8. Every shoe I asked about same response. When I asked if could order response was they come from China and no idea how long it will take. Told store is to small to carry inventory. When asked for refund I was told to read the small print...no refunds only store credit. The most disinterested person I have ever dealt with and I was only person in store. read more

Forget the one singular bad experience review and trust all the rest. (Yelp should allow drop one high/one low). Joe and his excellent staff (college grad runners) are wonderful at working you through your podiatric (foot structure) needs and usage as well as your aesthetic desires. I was not and never will be a runner and I have already done a hip then knee and trying to save the other knee. I am a minimal walker but regular at PT and Y. I needed guidance for a good cross trainer/ modest walker. I cannot be happier with the very patient and informative hour I spent with Joe and his associate while i went through a plethora of different sizes and brands to find something while they also serviced a half dozen customers. I highly recommend owner Joe and his staff for giving you the help you need to find the right shoe. Thank you for a great experience. read more

What a pleasant experience I had. They asked lots of question about what exercises I do and how often. Great selection of shoes and a happy and knowledgeable staff. I will most definitely be returning. read more

Outstanding! What a great place with professionalism and expertise ahead of all. Fashionable options that are available in technical shoes. Love that the service is customer focused. Such a pleasure to visit this shop! Good luck and see you soon. read more

Why would anyone go to a big box sports store to buy sneakers when there's Sneaker Factory? The staff are friendly and knowledgeable. You can tell they genuinely enjoy what they do. They take the time to answer questions and make sure you are matched with the right shoe. I used to suffer from ankle pain. A friend recommended Sneaker factory; come to find out I was wearing the wrong type of sneaker. The salesman recommended a different model... Long story short, no more pain. Couple this with also having a wide selection and reasonable prices... for me it's a no brainer; Sneaker factory vs big box? Not even a contest. Sneaker factory all the way! read more

I recently purchased 2 new pairs of Mizuno running shoes from this store. These were probably the 5th and 6th pairs I've bought here. Foolishly I forgot to open the box at checkout to confirm that both pairs were there. The store mailed me the missing shoe at no cost. Great store! Great service! read more

This place was great. I recently tried to start a run/walk program on my own with no instruction and wearing some very cheap "cross training" shoes. After two weeks, I was at the orthopedist for "runner's knee". Now two weeks into physical therapy, the folks at PT suggested I go to a "real" running store to get fit properly for shoes. Went there today and was helped by Joe. He narrowed the field of shoes that seemed appropriate to about four, explained things that seemed to jibe with what the PT folks had said about my knee, and did NOT push me to super expensive stuff. I found two pairs that felt good and Joe watched my amateur running out on the sidewalk and helped me narrow the choice down to the final pair (Saucony, if it matters). Experience was great, this was something where I really needed someone with knowledge of running mechanics to pick shoes that won't re-injure me and this is the kind of service I can't imagine getting in a giant sporting goods store. Oh, and price-wise, I didn't pay more than $8 above what the same shoes went for on most online retailers... So that was pretty crazy considering I felt like I got way more than $8 of consulting. My wife's sneakers also got a quick once-over, which was much appreciated. When she wears her sneakers out, we're headed here. TL;DR - if you're starting out running, go here, not to some big box store, the medical bill/PT savings alone will be worth any small price difference. read more

Another super visit to Sneaker Factory. Joey was professional, knowledgeable and courteous as always. Happy with my purchase of NB sneakers and Features socks. Thanks again Joey. read more

I am so glad I found this store. I brought in my old, busted running shoes and within minutes, after a few thoughtful questions about my shoes and stride, I had three amazing choices from which I picked a winner! I walked out in under 10 minutes, thrilled with the friendliness of the staff and with my purchase. The shoes are awesome, and I will definitely be going back to this store full of experts and great customer service! read more

Great experience! Great service! I am a repeat customer to this Sneaker Factory location. Joe is knowledgable about recommending the right style show for your foot... he takes the time to measure your foot properly and watches how you walk/run to see if there any corrective actions you need from your shoe. When it comes time to selecting a shoe, he brings out a selection and describes why the shoe will work for your foot and the pros/cons of each shoe. Go here if you want to get the right running shoe, an education, and great service! read more

I had a terrible experience here. I was so excited to visit this shop as i live in town and was typically headed to running shops across northern NJ, like Randolph & Paramus, seeking running gear expertise. I went to this store seeking the experience described by the prior reviewer and that is depicted on their website, but got service worse than I would at a major sports retailer! The sales assistant was eating lunch when I walked in, had a very bad cold and hardly said hello when I walked in. When we got to selecting shoes, he didn't ask me 1 single question about my sneaker needs, my running interests, my current shoes, etc. I actually had to request that he look at my gait & choose a few different styles for me. I am so disappointed about this experience that I did not purchase anything and certainly will not come back. read more

I checked out the new location to see if joe, the co-owner, continued the kind of service that I grew accustomed to at the millburn location. I can say the staff is as good and as accommodating as the original. They always make time, even when it's crowded, to make sure you get the right shoes. The inventory isn't as big as millburn, but in the one instance they didn't have what I wanted, they were able to get it over there within a few days. Maybe I'm just a running shoe junky, and I have spent some time in the industry, but i always find myself coming back to the sneaker factory. One thing I will say, I am usually able to find my preferred split shorts here that they stopped carrying over in millburn recently. I like my legs free to run fast! read more

Had a great experience here. Joe is very knowledge and passionate about running and it shows in his customer service. You definitely feel like you are getting your moneys worth and you feel comfortable and confident about your purchase. If you are looking for a great running store, great running experience and knowledgeable employees then Sneaker Factory in Florham Park is your place. I will be returning and telling all my friends. BEST RUNNING STORE IN FLORHAM PARK!!!!! read more

Had a great experience here. Have a problem foot and Joe was more knowedgeable than my podiatrist and physical therapist combined! He found me a pair of sneakers that i think will work very well because he took the time to measure my foot, see how I walked, and try a number of different styles. Additionally he explained in detail why the pair of sneaks I ultimately bought could work with my foot problems. I will be back in the future and if you visit this store, as another reviewer said, "You won't be disappointed." read more

I am so glad I visited The Sneaker Factory to buy my new pair of walking/running sneakers. The customer service was amazing and after many failed attempts (at other stores) I finally found sneakers that are super comfortable, supportive, and feel like they were made just for me! I believe I was helped by the owner. Super patient and helpful. read more

This is an excellent sneaker store! I usually go to the running company but this place is much better on many levels. Great selection of sneakers and top notch customer service. Joe really helped me. He was super friendly and I totally felt comfortable and confident he would find something for me. If you have been searching for the right pair of sneakers check it out. You won't be disappointed read more

Fantastic customer service. Great selection. Couldn't recommend it strongly enough overall. The selection is wide enough. The apparel was really good. And the staff that I've encountered was really knowledgeable. If you need running shoes or apparel this is the best place in the area. read more

I recently visited sneaker factory to get fitted for my first 5k! The gentleman that was working was so helpful! He made sure to get me in the right pair of sneakers. After he measured my foot he had brought out a wide selection of sneakers for me to try. He had me go on the treadmill with each pair. I ended up choosing a pair of new balance, and I cannot wait to run through the finish line of my first 5k! My visit to sneaker factory was a GREAT experience. I will definitely return and tell all of my family and friends about it. Thanks again, guys!!!! read more

I am a training for my first 5k. A friend recommended I visit this store over other large retailers simply because the customer service can't be beat. Boy was my friend right. They spent time with me, helping me choose a running sneaker that was based on my particular foot and fitness goals. While I thought my first visit was great, it was my second visit that impressed me and the reason I write this review. I was having issues with my purchase and the owner helped me resolve. He went up and beyond. I truly appreciate it, being a new runner who needs extra support. read more

I went yesterday because I heard that there was a big sale. I am an older woman with foot problems and needed excellent walking shoes. After helping me fit my orthotics into several pairs of sneakers, we found a pair I am very pleased with and purchased. Checked online and I got a terrific price! read more