Possibly the worst Staples on earth! The employees here are tuned out, obviously dislike thier job,…read morebecause they are barely performing them. Ive tried calling the store for 2 solid days and Noone answers. I know why because they're busy avoiding customers. This place needs completely new staff as the current ones are not useful at all.

This place needs to get new workers because they don't know how to print anything like literally…read moreanything when you ask them. It's not that hard to print. Do not recommend this to anybody.

Clearly management pays as much attention to these reviews as they do to their customers!!! I can…read moreonly suggest that you find an alternative to this location - they are rude, slow and totally disinterested, They really don't deserve to get our business.

Usually so friendly and pleasant. Today Raza (?) Was so rude and took a long time. She told to…read moremove my things because she needed the counter space. But she never did. Red jacket 1:30 pm September 9. The one in black helped me and she was good and quick.

Five stars awesome service the sales guy took the time to explain the setup and answered my…read morequestions about the phone unlike the Telus store at pacific center who couldn't care less about their customers and it's no wonder they're still in business considering all the nasty customer reviews. I'll definitely be returning to staples again over the Telus store.

This Staples is probably the worst I have ever been to for returning Amazon refunds up and down the…read morePacific Coast and certainly in Metro Vancouver. Every single person at the location on Broadway is amazing and helpful as they can be, same as in Surrey and Langley but I will be avoiding this Staples if possible always and highly recommend trying to if you can also. The locations in Oregon were also lovely, California can be somewhat impatient with returns at Whole Foods or UPS nearly always being better than at Staples. For anyone who lives in a busy city, we all know how hectic and what a juggling act popping in to return something can be from any retailer as you have to carry the items with you after finding which location will be along your route or near, transporting and walking to get to the location, and even if you are headed in by car, to any location, that also takes prep work and going out of one's way. This gentleman in the photo in particular is to be avoided and this Staples by extension. After running many errands in the busy metro downtown and finally finding the Staples and it's entrance after 40 minutes, I walking while carrying these two bulky plastic jars through downtown crowds and streets and two ten pound dogs in carriers and respectfully waiting in line with others for one great colleague of his to process returns and shipments for the holidays with patience, this colleague showed up and abruptly announced he is opening a new lane for Amazon QR Code Returns only. Great! Except for those of us near the front of the existing mixed shipping line ended up having to leave our spot and wait behind others as the queue was quite long by then and then when I finally got to front. Prepared and submitted one return and then tried to return these plastic jars which came with a very thin plastic seal and a return label and instructions that clearly said no box needed to return, this man impatiently tells me I will need to go to another part of the store to buy a box and come back to return the jars. When I said but it says no box he loudly scolded I am saying you need to buy one anyways. I left. I even got out of the line and went back to explain to him again and he again rudely told me to buy a box. Will go find the nice understanding and great team Staples on Broadway instead who never make people buy a box when a box is not needed for a return and do not leave a long line of people unattended to and then stressfully try to make them buy a box Amazon clearly said is not necessary. Why was I treated disrespectfully and told to buy a box when the instructions said I did not need to? I wish I stayed in the longer line with the nicer colleague than be treated disrespectfully for trying to be helpful. PS. In a metro, carrying around a box also makes it hard to make returns, a bit of empathy goes a long way towards this truth especially for us not even that strong physically already carrying three bags around downtown. No matter how much one is stressed not being rude about extra costs would at least be greatly appreciated. No need to make everything stressful and make people pay more when they clearly are instructed it is not necessary and when people are polite first. Avoid this Staples. I will be as being polite here or saving screenshots of the scan codes to help expedite things goes unappreciated and resulted in being treated poorly. Expect this man to be rude as he clearly hates customers and has no empathy for others. Will leave the rest to karma.

If you need to print anything, ship anything, or do basically any task other than simply pay for an…read moreitem - AVOID THIS LOCATION! I've been here 3x now, each time thinking that the next time might be better but it's only gotten worse. The customer service is absolutely abysmal. The lines for the service centre (printing/shipping) is often super long with only 1 person helping. Even once you get to the front of the line you'll likely be met with someone extremely rude and unwilling to help with even basic tasks. Today I went to do a return where the provider clearly stated that Staples could print the label for me at this location but the staff refused to do so, even after I explained that I had done this at other Staples locations. She was rude and unhelpful during the whole interaction. I was forced to print my own label and then spent time waiting for the rep to return to complete my return while she ignored me and served another custom who had come into the line after me instead. Super frustrating experience every time and I definitely won't be back.

Really disappointing to experience the worst service ever at the staples store at Sweden way…read more I wanted to print some material and I arrived and told me that i had to wait for 20 min because they were having a rest. Then the lady that "helped" me she was so rude and non friendly. Every time I go to this staple I have a bad experience. Much better the one in West Broadway. I won't go ever to this location in Richmond.

The poorest customer service in their printing department!!! They were extremely unhelpful with…read moreone word responses and unclear directions....texted on their phone and then left me standing and waiting in the middle of a transaction to chat with other employee.

It is a useful place to go to but also not a very useful place. I like how cheap printing is here…read morein case I have a project to hand in with colour. But this place is also expensive too. Even a smaller book with limited pages costs around $50. Too expensive! Considering that there is another dollar store with a smaller book with more pages which is around $2 but for more value.

My partner is a fountain pen aficionado, so whenever I travel, I keep an eye out for a pen related…read moregift that I can get him. While wandering around Vancouver, I spotted this shop and stopped in. It's a clean and well organized store. The staff is friendly. I asked if there was anything fountain pen related that was unique to Vancouver, and they said not really. However, they do have this ink that was made specifically for this store, and this store alone. So that's what I got! It was about 20 bucks.

Gayle rolled her eyes as I spied the Pen Shop as we were walking back to our Hotel from the…read morewaterfront. I collect pens and admit that I have too many. But what's one more? The Pen Shop has a nice selection and over a range of cheap to affordable to maybe I need a payment plan. Store staff were helpful, non-intrusive, and funny. I ended up with a $9 Caran d'Ache ballpoint and an $10 Shaeffer ballpoint. Both are handy pens that work well, and didn't raise any Gayle alarm bells when I decided to buy them. The more expensive pens sometimes need to bought with a little more discretion. :)

Not everyday do you hear the words "Herman Miller," being spoken around casually but if you do…read morehappen to hear it, those people must know their furniture. For those uninformed about the modern furniture universe, Herman Miller stands as one of the top, represented by with some of the most iconic pieces such as the Aeron chair and Eames lounge chair, both having a permanent display at MOMA (museum of modern art, NY). Herman Miller has always pushed technology, design, and environment as their modus operandi, and their products reflect those value. I had the pleasure of dropping by their dealership showroom today to try out their office chairs. I was pleasantly greeted and quickly referred to a sales associate, Katherine. From the "tested and true" Aeron, to the innovative and ergonomic Embody, and the wonderfully elegant Sayl chair, Katherine and I spent atleast a good 45mins testing and going over their line up of chairs, needless to say, the experience was quite educational and informative. They also have working samples of their desk and storage solutions and a "comprehensive" materials wall of samples for your design needs. Since this location is a dealership owned my Herman Miller, you can place your orders here but do not expect to leave with a chair or desk in hand. They do not carry ANY stock on hand, therefore, everything is shipped from their central warehouse in Zeeland, Michigan, USA. While they do not carry any stock, they do offer you the manufacturer's price instead of a retail price, which is considerably cheaper and carry a 12yr warranty. I was thoroughly surprised and enjoyed my time at Herman Miller, and I would recommend anyone looking for office furnature, personal or enterprise, to take a look. A comfortable Five, out of Five.

My family member & I just came here in Park Royal Mall because she wanted to get a replacement…read moreiPhone today on December 21st, 2021. The good news is that the 2 employees here were friendly enough but only one of them were the most helpful. The prices were cheaper than the refurbished iPhones that Apple offers. They do give a slight discount despite already being somewhat affordable. And they do seem to be able to try and answer any questions that pops up. These are really the only reasons why I'm giving this above 1 star. Or potentially wanting to give it 2.5 stars (sadly, half a star rating from a individual reviewer on Yelp is not possible yet). The only gripe I have is that we noticed the screen brightness on her used iPhone 11 Pro she had bought JUST mere minutes ago from them were unusually low to the point where it very likely has to be a potential issue. She doesn't have the greatest eye site & the unusually low brightness could be an issue for her. When we brought it up to them about this brightness issue as soon as we noticed it (luckily we were still in the Park Royal mall when we noticed the issue), instead of immediately offer up a possible solution to deal with it or try to figure out what the problem is when we clearly weren't happy about the screen brightness, the first and only thing one of them even bother to do was give us an explanation as to why HE believe the display brightness were so dark (something to do with the displays on iPhones are OLED & LED and it being original displays and such. He was actually wrong in regards to the problem in the end, by the way...). We were ready to call it quits and just try to deal with the issue on our own before his coworker (who were actually the more helpful one the entire time that we were there) finally told us that he'll check it out. It was eventually determined that the OLED & LED display nonsense that the first guy who initially only addressed the issue at first was being rambled on about wasn't the issue at all & that it was a entirely separate issue altogether that caused the brightness to be so dim (which even the guy who DID help us with it admitted he never seen this happen before). The reason why I have a bit of a gripe with the way they handled this entire thing is because the brightness was obviously too dim for it not to be a potential problem, BUT the first guy who started to address the issue that rambled on about the display being "original display" & "OLED" "LED" display of these phones couldn't even care less and didn't even want to bother trying to humour us and try to see if there really was a issue. It wasn't until his coworker who had actually been more helpful the entire time that offered to look into it did we finally figure out what the issue was. This makes me wonder if it is a common practice to not bother looking into things unless if the customer tries to push them into checking? I would HEAVILY recommend that if you want to buy a iPhone without breaking the bank too much, DO NOT come here as a first stop, ust go get it from Apple directly as they are selling refurbished iPhones directly on their website or in their Apple Store app, not to mention they still have 1~2 year old budget friendly iPhones being sold brand new as well (The iPhone 11 & iPhone SE 2nd Generation as of December 2021 when I'm creating this review). If you have any tech issues in regards to Apple products, then its best to cut out the middle man & go directly to Apple. Less potential headache. Simply put, just go directly to Apple first if you can and only come to this store in Park Royal mall in West Vancouver if you wanted to either buy a smartphone case (that you can get anywhere) or if you had no other choice and try to deal with them in terms of tech related issues. Disclaimer: I am not saying this store is likely the worst, far from it, just that I felt they could've dealt with the issue we had more professionally instead of just making us feel like they're blowing us off with our potential legitimate issue (which later DID turn out to be a legitimate issue) AFTER we had paid..... I'm sorry but excuse me? Seriously, they make claims that they're professionals in their own store name. If they're going to do that, then perhaps ACT like it and actually follow through with that claim and actually CHECK if there really is an issue or not..... if you can't back up this kind of claim, why bother opening up a store when you can't even do that?

My I-phone could not get charged any more, the connection was loose and the charging cable slipped…read moreout. I was ready to buy a new I-phone, but wanted to see if could be repaired. On the recommendation of Best Buy in Park Royal, I went to the Mobile Klinik there. I was surprised when after thoroughly inspecting my phone the repair person used a pointed instrument to pull out an incredible amount of lint from the connector! I was even more surprise when I was told NO CHARGE! You can believe me that whenever I have mobile phone problems or need a new one - I shall be back!!