I am new in town and this was the first bike shop I tried based on reviews online. Now I realize…read morethat there are sort of a handful only, probably from family and friends of the owner. My recommendation: trust your gut. If the person interacting with you looks miserable, rude, and does not want to talk about your bike...run away. The staff is not the most patient and friendly. Going there feels like going through a McDonald's Drive Through, even though there is no one in the store most of times. They did not want to discuss the details of the service or what could be the issue with the bike. When asked about the possibility to get a part replacement, they brushed it off as it would take too much time and did not stop moving forward with "it's going to be ready in 2 days" before I could follow up on the matter. I really needed the bike done, otherwise I would have just walked out the door. The service was very disappointing to say the least. My bike was dirty, and I assumed that paying for tune-up on top of the specific repair it needed would make them clean it up. Again, it is hard to have expectations for the service clear if the person seems unwilling to discuss it at drop off. To my surprise, the bike was as dirty as when I dropped it off. How can you make sure all mechanisms are running smoothly if you did not even clean the bike? I am pretty sure there was no tune-up there. It is frustrating to pay $100 for a ghost tune-up. Makes you wonder if the main repair was really done properly as well. I just did not give the lowest score because they were actually very fast and returned the bike in 2 days as promised. But it's kind of easy when you don't actually do much work on it.

Super friendly team at this shop. I was visiting and needed to inflate a soccer ball which is of…read morecourse outside of a bike shop's area. But they helped me, despite some hassle for them to find a ball needle. Much appreciated!

There's a nice bike shop in Gosport inside the former Gosport Opera Building. I stopped in mainly…read moreto gain access to the store next door (they have a common internal passage and the bike shop folks watch over the other place when that person steps out.) When I returned, the bike shop guy was very helpful with information about the town and other places to check out. The store itself is a shotgun style with high ceilings, so they can stack bikes two rows high and even hang rims from the top. They also have lots of accessories and items for skateboarding too. When you walk in, it looks a bit cluttered with the space being so narrow, but if you need anything, you can simply ask the staff to help you. Seemed pretty knowledgeable. I can't say how good the repair service or even how competitive the pricing is since I haven't bought a bike in years. But if you want to deal with someone who has a personality instead of some mindless automaton, check them out! Review #1782

Best Bike Shop in Indiana! Pengin Cycle Werks is absolutely amazing. Mike (the owner) is incredibly…read morehelpful and one of the nicest guys you will likely ever meet. They have a great selection of products ranging from Bicycles to Longboards and everything in between. If you can't find what you're looking for (which is very unlikely) they are quick to order it. Mike is also a master class bicycle mechanic. I wouldn't trust my bike with anyone else. If you're looking for quality bicycles, part/accessories, outstanding customer service or maybe just a quick tune up you have to check out Pengin Cycle Werks!

I bought a bike at the South location but forgot to buy a helmet, Doh!!!…read more Walked in and Seth happily offered me help in finding the perfect helmet, was incredibly kind, and fun to work with. I'll definitely be back for any bike needs I have the future! Thanks Seth! :)

I use my bicycle frequently in the warm months, so I needed it tuned up after sitting in the garage…read moreall winter long. After reading reviews and hearing good things about Gray Goat from friends, I decided to take my bike here for a spring tuneup. No appointment was needed, although you might want to call ahead and confirm - they get very busy in the spring/summer (as you can imagine). I was told it would be about three weeks, and it ended up taking about four weeks. Plan ahead if you need or want your bike within a certain time frame! After 3.5 weeks, I called to get an update, and the employee was super friendly and explained they were a bit behind schedule because of demand. A few days later, I received a text message that my bike was ready for pickup. Really pleased with my experience with Gray Goat and highly recommend doing business here! Aside from the service shop, you can come here to browse new bikes, equipment, etc. The employees seem really knowledgeable about the products and all things cycling.

Great service, faster than estimate-. Noticed other things needing repair on my son's beat up used…read morebike saving us another trip for further repair. Friendly and helpful loading bike in car. Only would recommend delivery of repaired bikes. ,

Staff is friendly and helpful. great selection of bikes and bike gear. My go-to bike shop!read more

Always knowledgeable and friendly service. Broad selection of stock. Prices are reasonable and…read morecheaper in some instances than advertised online.

Super knowledgeable staff. Not pushy about making sales, just a group of guys that love biking and…read morewant to hook up others with what they need to have fun and be safe doing it. I'll definitely be back.

Gear Up Cyclery is the truth! I had a great experience there today... even with all the…read morework/repairs they had on the books they still accommodated my needs. Their customer service was amazing. From my initial call down to the service I have nothing but good things to say. Mark serviced my road bike. He put air in the tires, did a quick check on it AND put on my new tape for my handlebars!!! When I came back to pick up my baby (my bike) I screamed with happiness!!! My bike looked like it had a makeover. GAH! Mark did all this just in time for my group ride this Sunday. If you want expertise and great customer service I suggest making the trip to Plainfield! Support this small business; you won't be disappointed. Thank you to the staff for making my experiences there good ones. They also have a retail area where you can pick up bikes, bike accessories and clothing. It's a one stop shop for those that enjoy cycling...

This is a terrible business. My wife has purchased parts and service here several times. She…read moredropped her bicycle off for a tuneup and was told that it was ready a few days before Christmas. We went a couple days after Christmas to pick it up. Since we live over 30 miles away, she checked the website to make sure they were open. We arrived there to find the store closed, with a hand written sign taped to one door saying that they were closed from Christmas until January 2. Needless to say I was pretty upset. I immediately called the store on the phone; no mention about them being closed for more than a week on their outgoing message. I also checked their Facebook page; no post mentioning that they would be closed for more than a week. She picked up her bike after the new year, another 62 mile round trip. When she mentioned what happened, she got a shrug of the shoulders. No apology, explanation or offer to compensate. She even found that one of the services that she paid for was done improperly and had to wait while they fixed it. This business is run in a slipshod, uncaring manner. To close your store for over a week and let people know by taping a sheet of paper to a door is extremely irresponsible. I am never going to patronize this store and am going to urge anyone who will listen to do the same.

great customer service and they really seemed to care about me. I wwould do no business with anyone…read morebut them.

Great service! They picked up my bike at my house and had it repaired and returned to me within a…read morefew days. They let me know what repairs would be needed down the road but no pressure to replace things too early.