I can't say enough good things about Sam Chau Farmers Agency in Pasadena. Sam and his team are…read moreincredibly knowledgeable, responsive, and genuinely care about protecting what matters most to their clients. They take the time to explain coverage clearly, offer thoughtful recommendations, and make the entire process smooth and stress-free. Whether it's home, auto, business and LIFE insurance needs, you feel confident knowing they're proactive, detail-oriented, and always looking out for your best interest. It's rare to find an agency that combines professionalism, integrity, and warmth so well - but Sam Chau's agency delivers all three. Highly recommended!

Anita is always super helpful and very responsive. She always ensures that I have all of my…read morequestions answered and also advises me on the best course of action. I would recommend her to anyone I know. Thank you Anita!

We are so grateful we found Annie and to have her as a resource for our future health insurance…read moreadventures. Navigating the labyrinth of insurance options as a family seeking coverage outside of a traditional employer path is a reliable headache, and we had never before felt like we were making a fully informed decision about what path and plan would actually be best for us -- because it's virtually impossible to do that with the way insurance info is essentially presented in a different language. Annie is the translator we've always wished we had. We will be relying on her knowledge and thoughtful guidance for every future insurance decision, and if you're in a similar scenario and finding yourself overwhelmed by the mess of insurance info in front of you, I'd strongly suggest reaching out to her to do the same, too.

Annie is phenomenal! She is knowledgeable and above all, an excellent communicator. I have been…read moreusing her brokerage services for my law firm group health insurance for two years now and I could not be happier. I highly recommend her. She is always so patient, quick to reply, and very organized. She's exactly what stellar customer service should be. 10/10 Annie!

After signing up for Medicare, I needed help figuring out what plan to pick. Original Medicare…read morewith a supplemental plan, or Medicare Advantage? And which company? What about prescriptions, vision, dental....? I was getting so many annoying calls and unsolicited mail - which only added to my confusion. Luckily, I found Sherry and she sorted it all out, listening to my priorities and pointing me in the right direction. As a nurse who's helped countless patients get medical care, she truly cares about people - and knows that insurance is sometimes a hurdle in getting the best care (or affording it). So thankful for her help!

Sherry was amazing help! Thank you so much! She helped me navigate the process with ease.read more

I cannot recommend this insurance office enough! The staff are friendly and knowledgeable. I feel…read morelike they always have time to answer my questions and take care of my needs. They have many companies they work with, so I know they'll find me the best coverage at the best price. Very satisfied customer!!

From the owner: A great rate is just a call or click away-contact our agency to get a quick, personalized quote…read moretoday! Our experienced agents offer sound advice and quality protection to help you meet your insurance needs. We enjoy being a part of the Pasadena community, and building local relationships is one of the best parts of our job! When you want to explore options for protecting your home, vehicles, personal property, or financial future, we’re available to answer your questions. If you're already a customer, we’re ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. We look forward to getting to know YOU!! Call, email, or visit us at the agency today!

Was looking into starting a life insurance policy and I luckily ran into Jonathan. He was extremely…read moreprofessional and informational. What I first thought would be a complicated experience because I have never done this before, Jonathan made the process of getting life insurance extremely easy and understandable. Was able to answer all my questions and was always available when I had more queries. Would highly recommend Jonathan for any life insurance policy you may be looking into.

This time Peter answered the call. He patiently listened to my explanation and said he would help…read morecorrect the information. After the correction was completed, he also sent me a text message to confirm. I truly appreciate Peter's help and professionalism. I also wanted to make sure you are aware of this situation and to express my thanks for Peter's assistance.

Daichi Nakagawa responded quickly to my request for an auto insurance quote. He was able to provide…read moreme with a breakdown of coverage in writing. I found him to be professional and informative.

My agent is the best agent ever! I highly recommend Ingrid Shen from Auto insurance department. She…read moreis very professional and always responds to my calls and messages promptly. Moreover, her customer service is excellent.

Highly recommend! I truly appreciate Ms. Susan Wu. She is…read moreprofessional, patient, and incredibly knowledgeable about health insurance. She guided me through every step and made the whole process so much easier. I'm very grateful for her support and expertise!

This review is way overdue. It's not where you have your insurance, it's who you have your…read moreinsurance with. Hands down the best, most caring and thoughtful insurance agent I've ever met. You can be sure you are in great hands with Lily and her team. She is my first go to when my friends and family need a quote for insurance.

Our family has had StateFarm for awhile now, and they have been there to help us whenever we needed…read morethem. Lily is very responsive and stays in contact with her clients throughout the whole process, which is something I can confidently say doesn't happen with previous insurances I have had. Even when the office is busy and Lily is away, she has a small team of dedicated agents to help. Over my entire time with StateFarm, I have only had one issue where the claims department wanted to file my claim as collision instead of comprehensive. After questioning this decision, Lily and Jessica made sure to dispute my case with the claims department on my behalf. Wow. Not many agents would do that on their own accord. They then contacted me and let me know that they were able to get claims to reverse their decision based on the factual information that I gave to them after my accident. If you're in the area and looking for your new insurance/agent. Look no further.

Found them through Yelp. Reviews don't lie. They found best…read moreoption and explained everything very well. They are excellent in communication and they truly care! We will be definitely working with them in the future. Thanks Mel!

Everyone go see my agent Jion ! He is professional, knowledgeable and his customer service is…read moreamazing ! I highly recommend him for all of your insurance needs.

Insurance is not something you should feel uncertain about - and that is why I am so glad I found…read moreAnn! She is warm and friendly but most importantly, she's extremely experienced and knowledgeable about her business. She will find you the best policy and find it fast. She gets things done efficiently and without any fuss and her work ethic is admirable. Any questions or adjustments are handled without delay and I feel secure knowing my (multiple) insurance policies are in her hands. 10/10 would recommend her!

I can't emphasis how glad and relieved I am to find an agent that is actually helpful. Our former…read moreagent was difficult to get a hold of and was very unprofessional. After working with Ann, it seems we were also overpaying for our auto and homeowners insurance. Ann is prompt, professional and always kept me in the loop of things. We received a quote within the first 30 minutes of our initial conversation and was always updated on the status. Long story short, Ann is the gold standard for an insurance agent and I will be recommending her to everyone. Thank you Ann, for saving us $1200 after the fact that we already accepted your original quote!