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    The Steel Guy

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    Adam Jensen Fencing - Angry aggressive unnecessary

    Adam Jensen Fencing

    (16 reviews)

    Adam did an amazing job. Quick and efficient AND picked up his phone during the process. We highly…read morerecommend him.

    Absolutely horrible job. None of the fence posts are straight...2-3" out of plumb. It doesn't even…read morefollow the contour of the ground. Some of the posts are even shorter than the fence panels! It's as if I hired high school kids who had never built a fence before to do the job. Totally unacceptable, but if he had at least fixed one of the really bad posts I would have been satisfied enough to not have to waste my time writing this review. The only thing worse than the quality of the fence was his service...too much bad to say to even begin. Some details: Adam installed a vinyl fence with gates (total about 30') last November 2022 but it was way out of plumb (especially the latch post of the 10' gate, which was over 2" out of plumb). He promised to come take a look after Thanksgiving but didn't. I contacted him but he said he had other jobs and couldn't come until after Christmas. He didn't come. I contacted him again and he said he had other high priority jobs and couldn't come until after the new year. After contacting him several more times I was finally able to get him to come mid-January and reset the gate latch post, but he put it in essentially the same place...still 2" out of plumb. For several months he kept promising me he'd get it fixed but kept putting me off behind other jobs. In August 2023 a storm destroyed the gate (because he failed to put a couple important bolts in the latch). He fixed the broken gate (but he charged me another $150 to do it), but he didn't get to the post repair because it started to rain. He said he would come back and fix it in a couple days when the rain stopped. After several more weeks of trying to get him to come back, and after he kept putting me behind other "high priority" jobs, he finally said he was upset about problems with his help, with the industry, and with the country and he refused to fix my gate post because "it just isn't worth it". Wow! That was professional. I will probably have to end up hiring another company to redo the entire fence and suing Adam Jensen for the entire cost. Reviewers who gave this company greater than 2 stars must have been reviewing some other company...it couldn't have possibly been Adam Jensen Fencing. I gave him one star but would prefer if I could give -5!!

    Kodiak Fence

    Kodiak Fence

    (1 review)

    Would NOT recommend Kodiak after our second experience with them. We decided to add an additional…read morepiece of fencing and they told us they were 5 weeks out when we signed the contract. They kept putting off our job, delaying us a couple months. They blamed their suppliers, but when we called their suppliers they didn't understand why Kodiak was telling us that. They finally came out to pour the footers and said they'd be back to finish in a couple days, then didn't call or show up when they said they would. Then they ghosted us for 3 weeks. We finally got them to come finish the job but then they tried charging us for our existing fencing. When we told them the bill was wrong, they denied it until they sent someone out to speak with us. They sent a new bill which was still incorrect. They began calling, texting, and emailing us daily saying that we were late paying them, even though the bill was still incorrect, acting like we were at fault. Steer clear of Kodiak unless you don't mind paying half the deposit up front, waiting months for them to do the job, then being harassed for payment on an incorrect bill.

    From the owner: At Kodiak Fence and Outdoor Supply, we stand out for our dedication to delivering custom,…read morehigh-quality fencing solutions that prioritize privacy, security, and style. With over 25 years of experience, our family-owned business combines local expertise with a commitment to craftsmanship, ensuring that every project is tailored to meet your specific needs. Whether it's a 6-foot privacy fence with a custom gate or a decorative wrought iron or vinyl fence, we provide a seamless, stress-free experience from consultation to installation. Our clients in Utah County and Sanpete County trust us for our professionalism, timely service, and durable results. When you choose Kodiak Fence, you're choosing a team that values your property as much as you do.

    Mountain West Fence & Deck Supply

    Mountain West Fence & Deck Supply

    (29 reviews)

    We hired CFC six years ago to construct a large Trex deck and Trex waterfall steps leading up to…read moreour home. They completed the job and it looked lovely for a couple years. Sadly it began to fail (Facia board warping). We reached out to Trex because we were told their warranty is amazing, this was big selling point for us six years ago. CFC was also the Trex certified installer and leading importer of Trex material in our area. Fast forward to today. It's been a nightmare dealing with CFC. CFC shrugged off our worries and sent us to Trex to file a warranty. We sent in the warranty claim and Trex denied it stating that CFC installed the entire project WRONG! Trex sent pictures of their installation manual with directions of how CFC had installed the facia facing up, exposed to the elements and it is prone to warp, which is what ours started doing. CFC has been acquired by a new owner since our initial install. I'm hearing a few people are currently suing them for their shoddy work and the installer from CFC who came out to our home stated that they have had several call backs for this same problem, improper installation. Cameron, the new owner is combative and aggressive, continually expressing frustration that he is being held accountable for the past owners mistakes. As I told him, he chose to keep the name and claim he has been in business for 30 years (he personally has not), so he has inherited their mistakes. He is blaming Trex and stating they changed their manuals after their initial installation. This is one of those companies you have to call multiple times to get the work done. It took months of reaching out to get them to finish the work. When they left the job undone and I requested they return to complete the work agreed upon before settling the bill, Cameron threatened reaching out to an attorney and put a lien on my house if I didn't pay immediately. Shocking to say the least! He backed down and sent someone the next day to finish the job thankfully. Paying thousands of dollars six years ago for initial install and then six years later being stuck paying thousands more to fix the initial mistakes has been less than ideal. It's the typical blame others for what went wrong, make lots of promises of how you'll make it right and then complain and drag your feet about fulfilling those promises. As a consumer I'd avoid CFC and be cautious about hiring Trex Certified Installers. They are not all created equal....

    First, CFC built a nice fence - we are pleased with it…read more Just a cautionary statement to carefully read the contract (which I did) and note the clear statement that reads "CFC Decks & Fences will not be responsible for any damaged sprinklers or utilities". They are true to their word. During the course of tear-down and new post installation, the crew cut through a partially obscured exterior AC power supply conduit, requiring a $1,324 electrician visit. I had asked to speak with the owner, Cameron, in the hope of possibly splitting the electrician fee, but he did not respond. I suppose I understand since the contract is clear. Again, a nice fence with an unfortunate installation error.

    Best Vinyl - The railing is leaning at an odd angle. Best Vinyl came out to "fix" it, but couldn't.

    Best Vinyl

    (47 reviews)

    I called Best Vinyl to receive a quote and was given one their salesman's numbers. The salesman was…read moreGreg Davis. We played a little phone tag, but he was very professional and prompt with calling me back. He came in on 1 July, a Wednesday and quoted me the job. The job was pretty simple. I had around 32 feet of fencing with one single swing 5ft gate. For 32ft of 5-1/2 rails and 11in slats, I was quoted $734.40, $750.00 for labor, and $315.00 for the gate. Total of $1799.40. Do I feel I received the best deal? I doubt it, but I did not look anywhere else so I can't confirm that. Greg talked to me about how the project would go. If I had to guess, he started out as a fence worker because he knew all the terminology and quoted me EXACTLY what they were going to do and they did EXACTLY that. Greg asked me to pay half up front and let me know about when they were projected to start, which was 16 August, about a month and a half out. 5 out of 5 for Greg and how he handled the quote and sales portion. The warranty is basically wind and abnormal deterioration of the product due to normal weathering. Obviously if you kick a hole in it or your kid hops on the gate and breaks it, you are on your own. They worked on my yard in two phases. Posts and then rails/slats. The post guys gave me a call to set-up a time to work on the posts around the 13th of August, which was 3 days earlier than they projected. They ended up coming in on the 16th due to high work-load. I believe his name was Shannon or could have been Shane. *Disclaimer, I see some of the reviews that claim Best Vinyl did not pay attention to the sprinklers. The Best Vinyl paperwork clearly states the following: "Customer Responsibility: Additional cost incurred due to utility or sprinkler damage, if any. Location and identification of property lines, and the location of the product to be installed." Greg told me specifically to move the sprinklers. I used to be a landscaper so when I spoke with Greg and then Shannon, they let me know exactly where the posts were going to be. I dug up the areas to make sure there were no pipes going along those areas and had to move two sprinkler heads to prep the area for post digging. Shannon and another guy showed up, dug the post holes and set the posts in cement in about two hours. I had 7 posts. Quick and easy. They took all the extra dirt and dumped it where I asked them to. Here is where I start to get a little annoyed. The posts were all scuffed. They did not seem like they had been taken care of or they were the bottom of the pile or something. After the project was finished, I took a sponge and wiped down the posts and cleaned the scuffs out as much as possible. Not real happy about that. I even compared them to my neighbors' fences, which were at least 5 years older and they were pristine compared to mine. About a week later (the posts have to set) the rail/slat crew of four showed up unannounced. My wife asked them why they didn't call and they said they called me 45 mins prior to arrival. I never received a call; otherwise I would have been there to greet them. Did I really need to be there? No, but I don't trust anyone just roaming around my yard so that is just me. My wife and mother-in-law both claim they were very unprofessional and rude about it. My mother-in-law is just about the only person in this world who is going to make it to heaven so if she says they were unprofessional and rude, they were. Anyway, I got home and inspected the work. Unlike the posts, the slats and rails were in pristine condition. There were no major gaps and the gate was hung square in the area and not lopsided. They may have been jerks, but they knew how to put on rails and slats. Also, they had to cut out rail holes in an existing post to connect my fence. They did it right with no weird-shaped holes. They did leave some dirt on the grass for some reason though. The biggest perk though is none of my animals can leave the yard now so mission accomplished, but the scuffed up posts did make this a less than 100% experience.

    My husband and I paid $28,000 for a pergola patio cover (one that we manually open and close) 2…read moreyears ago. it was great for 2 years and then this year it started raining through the cover, I called the company and they sent a couple guys out to look at it and they said, " it is not supposed to be rainproof" My patio furniture and carpet completely soaked every time it rains. for 2 years it never leaked and this year it starts. I looked at their website, and it does state that it is rainproof. We paid $28,000 for a leaky pergola patio cover-if they would have mentioned this to begin with, we would not have chosen this company. $28,000 of which we still owe $8,000!!! I also have videos of this!

    All American Vinyl - untitled

    All American Vinyl

    (15 reviews)

    Sadly, this wasn't the review I hoped to leave. I had hoped to leave a generous review despite the…read moremultiple troubles we've had and the intense waiting have we've had to play...but this is no longer a supply chain issue...it a "we aren't very organized, we don't care about you very much, and the discomfort and dissatisfaction of our customers doesn't keep us up at night." We got our first quote from this company in February 2021. We got our posts installed early April and we're hopeful that supply chain issues were a nonissue. Our fence panels were finally installed around August but gate issues left part of our fence unfinished. Weeks went on with no communication. We finally started calling weekly. About September we got done posts in. The gate was too small so they had to come out and change it. Weeks went on. It is now December 1st, 2021...they came days ago with the same small gates and said they'd have to build new gates. We've heard nothing from them and I've not been able to have my children use our yard safely because it's not fenced in. I'm angry because we've been incredibly kind and helpful. I'm angry because we're on a half acre lot and four of our other neighbors did their half acre yards with them and they've been completed FOR MONTHS. I'm angry because we've already paid. I'm angry because Nothing is going right. I'm angry because I feel taken advantage of for my kindness and I don't want to be kind anymore. If you use then: beware of the waiting. Get everything in writing and double check their numbers because they tried to up our price multiple times citing supply chain and price changes but...ya'll we signed a contract. Every single person at this company was very kind but I'm still in this hole waiting for my gates. And it's been nearly a year.

    Very poor experience. Didn't listen to what we wanted but instead constantly tried to upsell. We…read moreasked to match existing fence. They didn't measure the dimensions of the fence and ordered the wrong posts. Offered to pay for the matching posts. Kent, the owner, tried to talk my wife out of it. When we insisted, he provided an incredibly high bid for the fence with the matching posts (including doubling the cost of labor). Got two independent bids that were thousands cheaper and went with another contractor. Kent then asked for ridiculous fees, including for digging post holes on the wrong side of the property. Tried to negotiate a settlement in good faith but Kent doesn't believe any of the issues are his fault. Keeps blaming us for "changing our minds." Was condescending to my wife throughout. Very, very disappointing.

    The Steel Guy - decksrailing - Updated September 2026

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