My experience with Worcester Common Fitness has been extremely disappointing and ultimately led to…read moremy membership being terminated after I attempted to address an issue. One of the biggest problems is the lack of professionalism from staff. On multiple occasions, employees have been on their phones instead of assisting customers and appeared unprepared to handle basic questions about services. When I approached staff for help, the responses were not customer-friendly and often came across as irritated or dismissive. The initial dispute stemmed from the fact that the employee I interacted with did not appear to be properly trained to handle the request I brought forward--despite the fact that other staff members I've dealt with previously were able to assist with the exact same issue without any problem. In contrast, this situation was made unnecessarily difficult. Part of the issue involved my 16-year-old guest. Rob and another staff member claimed that my guest was required to have his own credit card on file, rather than being processed as a guest under my account. This directly contradicts how other staff members have handled the same situation for me over the past month, where they were able to provide quick and straightforward solutions without any issue. This inconsistency points to a lack of proper training and internal communication. During my most recent visit, I went in with the intention of resolving the issue calmly. Instead, the interaction escalated. The staff member involved was not easy-going or understanding, and the situation quickly became unproductive. What was more concerning was how the situation was handled by the general manager, Rob. Rather than acting as a neutral party, he was, in my experience, combative and condescending. He made accusatory statements toward me before backtracking and then asking questions, which gave the impression that he approached the situation from an aggressive stance rather than trying to understand it objectively. He repeatedly tried to control what I could say and how I could say it, insisted that I answer his questions in a specific way, and criticized me when I did not respond as he expected. Rob also accused me of violating company policy, despite the fact that I had been following the same process for bringing in my guest over the past month without any issue. This policy concern was never raised previously, which made it feel selectively enforced and introduced only during this dispute. Today he also tacked on another supposed company policy violation that I have witnessed others commit on the daily basis. He claimed that it is against company policy to bring in a guest and train that guest, but from what I observe on the daily basis, there are groups of people who are not members, coming in as guests to be trained by a member of the gym who are not gym employees. And this is very common and prevalent, so I am confused as to why this policy is now suddenly only applying to me. On top of that, I never once verified or claimed that I am training anyone, they have not verified it, but he made the accusation before trying to backtrack the accusation to ask me if I am training anyone... just overall very biased and confrontational. At no point did I feel like I was being treated as an equal customer or that my perspective was being fairly considered. Instead, the situation felt one-sided, and the decision to terminate my membership appeared to support an employee who was not equipped to properly handle the situation. As a result, my membership was terminated without what I believe was a balanced or professional review of the circumstances. Overall, I would not recommend this gym to others who expect to be treated with basic respect, consistency, and professionalism. Customers should feel heard and respected, not dismissed or talked down to. I hope management takes a serious look at staff training, consistency in policy enforcement, and how conflicts with customers are handled moving forward.

Super clean and new! Great staff that were very friendly. Lots of machines and lots of free…read moreweights. Plenty of cardio. Highly suggest. If I lived here, I'd def get a membership.

I honestly couldn't ask for a better home away from home…read more The coaches, the owners, the multitude of gym goers from all different lines of business. Once you walk through the door of CFW everyone around you is there for many of the exact same reasons. Zero judgments, and an incredible amount support and coaching by some of the most passionate trainers. I've been to other CF gyms and none have even come close to comparison. The level of professionalism, the camaraderie built, the opportunity for growth & a sure-fire method to better ones health. If I could give more stars I definitely would!

Great CrossFit gym! Coaches are knowledgeable and helpful. They truly want their members to reach…read moretheir goals and succeed. The community is supportive and no one should feel intimidated to come give this place a try. The programming is great and can be scaled to meet your needs. No matter your level of fitness, you will get a lot out of the workouts!

Love the classes and you can modify everyone is friendly and helpful Coach Marybeth, Caitlyn, and…read moreCoach Jess are amazing.

Someone's "garage" turned into the best "torture chamber" ever. The more I experience FA, the more…read moreI realize it was the perfect dose of "I was missing something". Sure, you can go ape crazy with bikini contests and odes to body building. Or you can opt to get a real workout with really good people, great music, encouraging community and get something out of it in 45 minutes. There are other options on their menu, but the boot camps, ever-changing, reformatting and mixing it up, keep your body guessing. (and trust me, I'm not a fan of the term "boot camp" but for lack of a better term, I'll suck it up because the sweat is REAL). As with everything in life, you get out of it what you will put into it. Even if you DIDNT change your lifestyle, and did a handful of these puppies a month, you will see results. Strength? Muscle tone? Better balance? It sneaks up on you. If you add a nutrition regimen, of course transformation is possible. But I didn't come for transformation, I came because I needed to focus on some muscle building and the gym world has been like barfing pellets. The "gym culture" gets on my nerves after a while. Sure, will you find stereotypical "meatheads" at FA? Maybe. But when we all walk in and the instructor gets us going, we are all too focused to worry about baloney and work gets real. The most amazing thing about the structure are the instructors. Many of them are body builder/bikini champions! And yet they are not into the "look at mah booty babe" at all (like some dance instructors out there). NOPE. They are there to make sure your form is good, you are focused, encourage and guide you. Need to modify? Oh they will do that without shaming, au contraire! They will make modifications with attentive and super professional bedside manners. Everyone walks in happy! And walks out dead. Beat. Sweaty and with a feeling of accomplishment. High fives all around. Staff is happy. It's the happy torture chamber. I am really enjoying this, and I was so on the fence. Glad I found them! Other FA's in the area: Shrewsbury, Boylston, Grafton... and at all hours and days of the week. They got you covered!

I finally gave this place a shot for the sole reason that it's the closest gym to my house, and--my…read moreGod, what to say. I'd rather give my money to a fitness center run by Satan himself. I cannot imagine who would find this "gym" appealing except a high school boy looking to buy steroids, although there was one woman who seemed to be the one selling them. Ladies, do you enjoy being ogled by sickly-complected 17-year olds who run 0.3 miles on the treadmill at an all-out pace in a hoodie, WITH the hood up? How about a 23-year old bro wearing seven pounds of hair gel and a tanktop comprised of four strings? Then by God it's your lucky day, as the exclusive demographics of this joint appear to be Really Weird Dudes. Further observations: The music is bad (not normal-bad, you-have-to-try bad), and it is deafening. Blaring Queen on my noise-cancelling headphones failed to drown it out. The lighting is...red. The locker rooms are small and dirty. The ambiance screams Ringworm. The temperature is hardly cooler than the outside (it's called a dehumidifier, friends). On the treadmill I used, half the buttons were straight-up broken and the belt was loose, and it crapped out after 30 minutes. I did not stay to use the weight machines, which were crammed together like tinned sardines, as the urge to escape became, well, inescapable. In summary: I'm genuinely impressed that I managed to move this close to The Worst Gym in the World. Like, what are the chances. Anyway, if you're looking for a stuffy, creepy Exercise Dungeon as imagined by an especially dim middle schooler, check Impact out!!!

I visited twice as a guest with my niece. This gym is great! They have tons of equipment.Bi wish I…read morelived closer, I would be a member for life!

Great box to drop in and get a great workout in with well meaning coaches and a welcoming group…read moreenvironment. I'm home for the holidays and stopped by for a quick class on Christmas Eve (this morning). I got there a bit early because, in my experience, you'll need to spend a few minutes signing liability waivers and chatting. The coaches, Dino and Perry, were great! Friendly and made sure I was well informed about what was going on for day and where the equipment was. The prior class was finishing up, and they were willing to share their mini white boards for me to us! As I was getting ready, many people helped me find or share equipment as needed, and there was more than enough space for a class of 15-20. Perry led the class and watched everyone, offering advise and making sure everyone was maintained good form through a rough workout. Drop in prices were average for most CrossFit gyms: $20, or buy a $20 shirt/tank and the class is free! I will definitely be back if I'm in the area again!

Excellent gym and coaches! Tons of class times to fit any schedule. Pricing is competitive for…read moregyms in the area. Large floor space where you don't feel like you're working out on top of someone else. Attached is a supplement shop with a protein shake bar.

This gym is AMAZING! This is my home away from home. Whenever I come to visit family this is my go…read moreto CrossFit gym! The owner is amazing and her team is well versed and very friendly! The facility is great and the programming is excellent!

Every time I travel some place, I always try to make it to a local Crossfit gym. Over the…read moreholidays, I was back in Massachusetts visiting the family and decided to make a trip over to Crossfit Centermass. For those of you who are unfamiliar with Crossfit - it's a mix of power lifting, olympic lifting, gymnastics, and sports conditioning. You workout in small classes (2-10 people) and the workouts are constantly varied. Typically, the other gyms will charge me a drop in fee, but the guys at Crossfit Centermass let me drop in for free because I belong to a Crossfit in Austin, TX. Much appreciated! I went during the open gym time at noon, so I'm assuming my experience is a little different then other times. During the open gym time they will do a WOD (workout of the day), but you do not need to participate if you do not want to. I opted to join in on the WOD - considering I hadn't worked out in a few weeks, it was brutal, but they always are. The gym seemed to be very well equipped. I really liked their setup for pullups. If I was going to make one constructive critique, it would be that their jump ropes sucked. But otherwise this seemed to be a fantastic box (gym) with a lot of friendly people working out. I'm not sure what the situation is with parking, but I found parking directly in front of the gym on Shrewsbury Street. Definitely give 'em a shot if you are looking for a Crossfit gym (or even if you're not)!

broken equipment that is never fixed by staff. no water fountain and the bathrooms are a health…read morehazard. charging 35 dollars a month for this disgusting run down gym should be a crime.

This is a horrible place. There is no communication with customers, and the owner is quite…read moredisrespectful and rude. My son signed up for a class and it was cancelled without notice. I was basically told we should have known and it was my son's fault! When we tried to call for any questions or additional information, nobody gets back to you. Don't waste your time with these people!

Great gym with knowledgeable trainers who work with you to make sure you're doing everything…read morecorrectly. I stopped in for a day and got a good workout in. Few pros train here and some young amateurs. I will definitely be back soon