This is a much needed facility for Mt Juliet. There are several types of specialized doctors as…read morewell as primary care. They have great staff checking you in and are very friendly and courteous. I love the PA I see. She is very thorough and listens to you. She knows her job and does it well. I do have one complaint about this place. You can't talk to a nurse right away if you need to. You have to leave your phone number and the automated message says it could take up to 48 hours to return your call. That is no way to do people who are sick. I would ask that their corporate rethink the automated call

Heritage Medical Associates had more than four months to discover and correct the mistake described…read morein this review. Yet, it was not identified until just over an hour before my scheduled appointment. Here are the details: On March 10, 2026, I contacted my primary care physician, Dr. Michael Mertens, requesting a referral to rheumatologist Dr. Megan Byram for severe arthritis in my neck and hands. Two days later, I received a confirmation letter from Heritage Medical Associates scheduling me as a new patient with Dr. Byram on July 14, 2026, and included the required paperwork to complete before my visit. To prepare for the appointment, I requested that Premier Radiology send all imaging of my neck and hands to Dr. Mertens so it would be available to Dr. Byram. I also called Dr. Byram's office and was told she was booked through August and that she was accepting only a limited number of new patients after reviewing referrals and medical records. Based on the appointment confirmation letter and the preparation I had completed, I believed everything was in order. Instead, at 7:18 a.m. on the morning of my 8:30 a.m. appointment--after waiting more than four months and as I was getting ready to leave my house--I received a voicemail informing me that my appointment had been canceled. When I returned the call, I was told that Dr. Mertens had sent the referral in error because I was already an established patient of Dr. Susan Harwell. I was also told that if I came to the office, Dr. Byram would not see me. I did not even remember having seen Dr. Harwell, and I was surprised to learn that I would not be allowed to see the rheumatologist I had specifically requested. Patients should have the opportunity to discuss a change in physicians rather than have that decision made for them. This entire situation could and should have been identified months earlier--not just over an hour before my scheduled appointment. Heritage Medical had more than four months to discover and correct this mistake, yet I was the one who lost my appointment and wasted my time. What makes this especially frustrating is that patients are expected to provide advance notice when canceling appointments or risk being charged a cancellation fee. Yet Heritage Medical Associates canceled my appointment with virtually no notice and accepted no responsibility for the inconvenience they caused. This experience demonstrated a level of disorganization and lack of respect for a patient's time that I found completely unacceptable. I will start looking for a new primary care physician and rheumatologist outside of Heritage Medical Associates.

Dr Morgan is an exceptional physician who cares for his patients, is a great surgeon, and is very…read morepersonable. We have been patients off and on for years and have had nothing but a great experience with the whole office.

All they want to do is surgery I got a second opinion- they…read moremisdiagnosed me! Don't go here/

Dr. Kurzynske is THE best primary care physician!…read more The office staff are professional and helpful. In urgent situations, they make every effort to assist. Dr. Kyrzynske's nurses are professional andcompassionate. I've never felt rushed as they gather information, review medications, or make notes for Dr. Kurzynske's review. But, it is Dr. Kurzynske who makes one feel like a real person with real value with real issues. He listens attentively, probes to ascertain issues, is not rebuffed by questions, and makes his patients feel like they've been heard and receiving the best medical attention and actions that a primary care physician could offer. He is knowledgeable and trusted to be current in that knowledge. He views patients as whole persons, physically, mentally, and emotionally. He sees the patient in context of their circumstances (i.e., impacted by needs resulting from work and family situations). His compassion is real and comforting. He is forthright in positive and helpful ways. His sense of humor is appreciated. Dr. Kurzynske is one in a billion!

I am not sure how Dr. Pak was given a license to practice medicine because he is that stupid. He…read morestands there with a pen and clipboard and stares at you like you're the first human body he's ever seen. He is the only doctor I've met who looks like he needs a referral himself. Come to think of it, none of them look healthy. I've seen more diagnostic confidence from the Magic 8-Ball in my kid's toy box. Worst bedside manner I've ever experienced. Has no medical knowledge or recommendations when asked. Women in the office are all overweight and rude except for one. Save yourself the headache and do not go here. If you practice health, you should at least attempt to appear healthy. Dr Pak knows nothing about health.

I can't say enough good things about Dr Bernui. I have seen many holistic and integrative doctors…read moreand Dr Bernui is by far and away the best. He is extremely knowledgeable and compassionate and you can tell that he is incredibly vested in his patients. He takes the time to really dig into your history and symptoms and sees you as a whole person. You are truly heard and he addresses all of your concerns, no matter how small. He takes a holistic approach and focuses on discovering the root cause of symptoms or disease and resolving it rather than using a bandaid approach. I would recommend Dr Bernui to anyone - especially if they have been dealing with chronic symptoms and been to multiple doctors before and still have no answers.

My rating is based solely on Dr. Bernui's initial appointment policy. I was planning to schedule an…read moreappointment with him as a new patient and in the process learned that he keeps the entire $1,200 fee, which is paid in advance, if a patient cancels with less than 3 business days' notice. Now I understand that his time (like his patients' time) is valuable, and some people may not show up or cancel at the last minute. In such cases a reasonable cancellation fee may be appropriate, but to keep the entire $1,200 fee for doing nothing is disappointing and does not, in my opinion, reflect well on his character. In his new patient paperwork explaining this policy, there is no provision for returning all or a portion of those funds if a different patient can be scheduled for that time, nor is consideration given for emergencies. So, he could keep $1,200 fee and charge someone else another $1,200 for the same time slot, pocketing $2,400 for a 3-hour consultation. When I found out about this policy, I lost interest in seeing him and decided to look elsewhere for my healthcare needs.

I personally had a great experience with the doc and the office. Finally a place interested in…read moregetting to the source issue and not just addressing symptoms. Very detailed exam and testing. Discovered several underlying issues that were driving the problem. Great office, doc, and team

My rating for The Center for Restorative Medicine is based on the initial appointment policy. I was…read moreplanning to schedule a new patient appointment with Dr. Michael Bernu, the center's founder and clinical director. In the process I learned that he keeps the entire $1,200 fee, which is paid in advance, if a patient cancels with less than 3 business days' notice. Now I understand that his time (like his patients' time) is valuable, and some people may not show up or cancel at the last minute. In such cases a reasonable cancellation fee may be appropriate, but to keep the entire $1,200 fee for doing nothing is disappointing and does not, in my opinion, reflect well on his character. In his new patient paperwork explaining this policy, there is no provision for returning all or a portion of those funds if a different patient can be scheduled for that time, nor is consideration given for emergencies. So, he could keep $1,200 fee and charge someone else another $1,200 for the same time slot, pocketing $2,400 for a 3-hour consultation. When I found out about this policy, I lost interest in seeing him and decided to look elsewhere for my healthcare needs.

I see Jessica Epting, PA. Jessica is very down to earth and easy to talk to. She is very thorough…read morewhen I had my physical exam. I highly recommend Jessica to anyone who is looking for a new primary care doctor.

The best care in Middle TN…read more I and my wife have been patients here for years -- the entire staff is so friendly and professional that we couldn't think of going anywhere else. Your health is so important; and it is important to have a team to work with that really cares about you and your health, not just an office that treats a symptom and sends you on your way. At Reliance the doctors, PA's, Nurse Practitioners, Nurses, and other staff are all committed to giving you the best care they can possibly provide to help you maintain optimum health.

I can't say that I have ever been thrilled about a doctor visit; however, Susan and her staff are…read morewonderful. They are very friendly and make you feel welcomed. The staff does a great job of making you feel comfortable and they are all very knowledgeable and helpful.

I love the people and the care I receive form the staff at Family health care of Gallatin, they…read moretake their time with me listening to me about my medical needs and then provide me with the best care I have ever experienced, I have received better care at FHC than any doctors office I have ever been to. They make you feel so comfortable and they are so kind and concerned about their patients. I can't brag enough on FHC, I have been going to them for several years and all my experiences with them have been awesome!

The staff at Hopewell Family Care has demonstrated that they are full of compassion, from the front…read moredesk to the assistants to the practitioners, with my family. They listen. They smile. They care. Their integrative approach is a refreshing change from places that are more reactive and focused on symptom management. Additionally, there are a bunch of small touches too that make a big difference - they all come down to an operation that is centered on doing what is right for the patients/families, not around maximizing billings and throughput. Speaking of billings, rates are reasonable and they accept most if not all of the major insurance in the area. Compared with many family and pediatric practices in the area, is relatively easy to get an appointment and the even have some Saturday hours. All told, it's worth driving a few extra miles for me to get great care for my family and finish visits with a smile.

I am disappointed that I have to write this, however I would regret not doing so for the sake of…read morefuture patients. This practice showed poor communication and placed undo blame on me (the patient). I showed up on time (documented) to my appointment after an hour drive. I had called the morning of to confirm I would be seen while sick. I had previously tried to locate their sick policy, including Covid policy, and they had none listed on their website. I received a call from the scheduling office, as I was walking in, that I couldn't be seen, because I was late for my appointment. I explained that I had arrived in the allotted time frame, was walking in at the moment, and that I had called them beforehand to confirm I could be seen while sick. I let them know I had been sick since the day before, and they placed blame on me for not calling over the weekend to let them know that I was sick. I was then told I would have to pay the cancellation fee, because I didn't cancel within 24 hrs. I got a hold of billing, and after much difficulty, I finally received a full refund and an offer to reschedule 6 months out.