I'm very disappointed in AFC's lack of updates to their website & voicemail system. Today I drove…read more30 mins to the Nolensville location for a covid test to find a sign on the door stating they're closed due to lack of physician. However their website & voicemail say they're open. So then I drove all the way to Mount Juliet (40 mins) to find a sign on their door that they also are closed. They're location website also says they're open as does their voicemail. Just really unprofessional. I gave the place 3 stars instead of 1 b/c I have been here one other time & the staff was nice.

Staff and medical doctors was professional and friendly. I would recommend my entire family to…read morevisit this clinic.

I had an appointment scheduled for this morning that was converted to a virtual visit due to the…read moreweather. The only communication I received indicated that the visit would be virtual and that I could request a change if needed; however, no appointment link was provided. Five minutes before my 8:00 a.m. appointment, I called because I still had not received the link and was told it would be sent. At approximately 8:04 a.m., a nurse called to check me in. I explained that I still had not received the link and expressed concern about the process. The nurse responded that if I was "going to be difficult," the appointment could be rescheduled. When I explained that I had the right to raise concerns as a patient, the call was disconnected. I called back and was later connected with another nurse. It became apparent that she knew the first nurse and formed an opinion based on only part of the situation. She spoke over me, and when I pointed this out and informed her that she was being biased, she also disconnected the call. I have always been patient and understanding regarding cancellations, delays, and wait times, but being spoken to disrespectfully and having calls disconnected is unacceptable. I have had a great doctor at this practice, which makes this experience particularly disappointing. Respectful communication matters to me, and after this incident, I no longer feel comfortable continuing my care here. I have since reached out to a new provider. I am sharing this not out of anger, but because no patient should be treated this way for speaking up regarding a flawed process.

$660.00 for a 10-minute visit with the doctor for poison ivy. I get it that when you need something…read morequick, you have to pay a premium, but this is ridiculous. I really liked the personnel, but $660.00 for 10 minutes is just stupid.

took my fiancée in for an allergic reaction that was spreading by the minute , and they kept us…read morewaiting for an HOUR! Mind you NO ONE was in there when we walked in. We were first in line.. Yet they were seeing patients that came in after my fianceé. The front desk lady got hostile when I told her it was ridiculous that they had us waiting that long , and that they were seeing people that came in after us . I give the care there a FAT ZERO , the provider did not care, and the staff was VERY RUDE!

Came in on a Sunday for upper respiratory cold/issues that have been long term. Listened to my…read morechest/heart, (did not look at ears, nose or throat), swabbed for COVID and flu, and sat for an hour and 15 minutes to have the assistant come in and looked surprised I was still in the room. Not even sure if Covid/Flu results were accurate at that point, since they never mentioned them when they finally got back to me. Was given a round of antibiotics for an upper respiratory infection. I was talked down to by the PA when I asked questions. Seemed like I was wasting their time. Lacked compassion and professionalism. Went to my PCP the following day (Monday) and was diagnosed with pneumonia.

As a medical professional, I do not typically write reviews, but I feel compelled to share my…read moreexperience in hopes of helping others avoid the same mistake. My first visit to the Spring Hill location for my trigger thumb was positive. However, after I was referred to the Mt. Juliet location for a procedure consultation, the experience became very disappointing. No one contacted me about the referral, so I had to call several times before I was able to get scheduled. After the consultation, my procedure was set for Friday, June 26, and I was told I would receive a call a few days beforehand with the details. That call never came. Despite following up several times, I was repeatedly told someone would return my call, but I still have not heard back. I used vacation days for the procedure and the three days afterward for recovery. Based on this experience, I strongly recommend researching other options before choosing this establishment. If this is how they treat a fellow medical professional and retired veteran, I question how others may be treated.

Do NOT recommend. They over charge and when I questioned the bill - the rep indicated nothing she…read morecould do. Each PT charges whatever they want at each visit (different pricing same procedure). Made calls after calls to resolve billing issue, nobody called me back and they sent off to collections.

Love the care and help they give. They listen and are so willing to help. Love the women here. They…read morelisten and Sarah is so amazing!!!!!

I had a bad cough and it turned out to be bronchitis, Beewell treated me until I could get to my…read moreown Dr, I will use them again if something like this happens again, thoroughly professional and I was well taken care of

I came to this location because my usual location (Urgent Team-Donelson) was already closed. My son…read morehad been experiencing pain when swallowing and had a stubborn fever since the night before. When I arrived, the front desk attendant was clearly ready to clock out and was rude -- short answers, disinterested in being helpful, and had an attitude. I didn't catch her name, but she has glasses, a few freckles, a few tattoos on her arms, and long brown hair. I asked if they had any walk-in appointments available and she said yes (begrudgingly). As she asked for my insurance information, she was irritated and short the entire time. I started by explaining that our family recently joined my husband's insurance plan and I wasn't sure if it was active yet, so I was planning to pay out-of-pocket. She proceeded to take the insurance information anyway, and whenever there was a minor "oh, let me correct that," her irritation increased. Eventually, she said my new insurance (Blue Cross Blue Shield) was showing as "ineligible." I asked, "Is this out-of-network?" and she said, "No, we're in network, it's just saying ineligible..." And that was it. By that point, I didn't want my child going in to see any provider there out of concern that they too would be rude, unwelcoming, and irritated. I didn't even bother revisiting the "pay out-of-pocket" tidbit -- and neither did she because, well... she was ready to clock out apparently. As expected, going to a different location really does make a difference, and I won't be returning here. Not even if my other spot is closed. I'd rather try a new location than come back here. Two things going forward: 1. When people are in pain, how you behave and welcome them has an impact -- especially children. 2. Don't accept walk-ins after a certain time if you don't welcome them or want them there, especially if it means you'll be upset about it. That doesn't even make sense.

While in the office everyone was nice and friendly. Waited all day for results on a chest x-ray…read more I called to check status and was told someone would call me back and never heard back all day. Frustrating when you are not feeling well. It was a waste of time. There was no delay in collecting payment.

Very kind staff here at Ascension Saint Thomas Urgent Care! I hope no one will have the need to go…read moreto urgent care but if so, I do highly recommend this location. I went here because they are the closest to where I live but thank God they are a very good clinic. From the reception to the wonderful doctor that saw me during my visit. I felt seen and heard with my medical issues. Their wait time was much better than I've experienced at other urgent cares elsewhere and they seem to really care about the patients they see!

I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.

If you're sick and need genuine care then don't hesitate to go to Maness Family Practice!! Not only…read moredid Joseph throughly question and examine me to determine the best course of action to address my symptoms, HE NAILED IT!! I was feeling relief from a severe sinus infection in less than 24 hours!! This is definitely my new "GO TO!" when I need medical care!! FIVE STARS HERE!!

Professional, Friendly and knowledgeable. If you are looking for a PCP I highly recommend you make…read morean appointment today.