Previously, I left a good recommendation because they sped up my computer. However, they removed…read moreMcAfee without consulting me and could never get the defender firewall to work. I left my laptop with them two times, one time for two days, one time for three days, they could not fix it. I brought my laptop McAfee and my computer is fine. Very disappointed in their lack of ability to correct their mistake.

My Lenovo Thinkpad was giving me problems, some of the keys stopped working on the keyboard. The…read moreguys were efficient and within a couple of days, they ordered a new keyboard and replaced mine, under $150! A couple months later and I'm still happily clicking away...

Jeff was great. I will definitely be going back to him for any future computer repair needs and I…read morerecommend you do so as well. I had a broken screen on one laptop, which he was able to replace quickly and for significantly less than quoted by other computer repair companies in the area. He did a great job, and not only was he knowledgeable in multiple areas (such as computer repair, cyber security, and web development), but he was also very security conscious (he had me take my hard drive, not only for insurance purposes, but to ensure that my data was protected). He did a great job on the laptop screen replacement and I actually had him look at another computer that had previously "died" according to Geek Squad and which was going to cost me an extraordinary amount of money to fix - according to them, the keyboard and the hard drive needed to be replaced and the data on the dead hard drive was non-recoverable. Jeff worked his magic on it, and while the hard drive was not fully recoverable, he was able to recover a decent portion of it, while replacing the hard drive (including installing a new OS on a previously well-worn system) all while being very cost-conscious. Oh, and, the keyboard didn't need to be replaced at all. So much for those other guys :-P As it stands, I would definitely recommend going to Jeff for any computer repair needs. I will certainly do so in the future. Overall, he is very knowledgeable - and while he may not have focused specifically on computer repair in the past, his depth of knowledge in multiple areas can make the solution all the better.

So I am in town for a few weeks and my laptop had the blue screen of death. Got a quote of $180…read moreand it was totally worth it. He also sold me a 1TB external so I can pick and choose what to put back on m laptop. It literally took less than 18 hours until everything was good to go! I would definintely give repeat business if I lived here.

I would like to give Harrison a huge thank you for assisting with the printing and laminating of my…read moregraduation cap design! Harrison's customer service skills definitely are top tier and he delivered exceptional guidance when finishing the final project! Fast, efficient and attentive! Thank you once again Harrison for everything you assisted me with today!!

My wife got cussed out by an employee in the print department over the phone. We escalated to the…read moremanager and he told me that he didn't hear it, we don't know who did it, and the print department said it didn't happen. I'm leaving a review to warn others of this place disrespecting customers without taking accountability. I understand hearsay is a tough thing to cut through as a manager, but they have someone in the print department that doesn't need to work in customer service and there is nothing being done. So here it is. Wife ordered from the print department for something with work and called asking a if it was there as it has not been there before when she ordered it a month back. When she called, they needed to put her on hold, once the hold stopped they said "print department". So my wife started asking if her print was there, and around 5 words in, the hold music starts again. She sat on hold a little longer before she had to hang up while getting ready for work. She called back right before leaving the house and the same man answered and immediately said "don't act like I can't hear you talking fucking shit" and immediately hung up. She didn't talk shit, she told me what has happened in an annoyed tone while she was unexpectedly thrown into hold in the middle of her talking. That's when I called and spoke with the manager. He was defensive but apologized saying that the internet was acting funny but saying he would address it. My wife went to pick up her order which was there this time. She talked to the manager to address the treatment over the phone. He said I spoke to your husband over the phone and took what his employees said as the truth as at this point, there was no name given over the phone so it's just his word against ours. Therefore this review is necessary. I hope y'all learn to control your emotions before speaking to a young woman that way. Extremely disrespectful, especially from well grown men. But for customers, this happened today. So hopefully they either control their behavior or move into a different role because you can't talk to people that way. Especially as a business

I came to this location after the -5 star rating from the Stillwater OK location…read more Completely opposite experience! Came right in, immediately acknowledgement, immediately assistance, great customer service! Glad we tried another location instead of just giving up all together!

Best Buy Total Protection is a giant Rip Off. I have been a Total Tech subscriber since before…read morethey even called it Total Tech. Go to Costco...they have extended coverage automatically and the warranty work has no deductible! I have purchased an 83" Smart TV, 2 Samsung S26 smart phones and an LG Washer and Dryer over the past 18 months, thousands of dollars. Today the Samsung Smart TV blew up and in order to even get an appt I had to pay $107 and sit with no TV for 6 days!!! They're is bo longer a concierge line for Total Tech members and the people who handle customer service are barely understandable with their accents. They make sure you cannot escalate your frustration to anyone beyond a young Store Supervisor. I wish I had read something like this before renewing my Total Tech plan...except for actual Geek Squad, ie, computer people, it is useless.

Rarely do I write a poor review, but 2 out of 4 experiences with this shop have been bad. Would…read morehave gone to 1 star but am giving the benefit of the doubt based on one pretty good, one fair job and 2 very poor ones. The last experience breaks the camels back. Dropped off a laptop for a powerplug repair. They said 3-5 days to repair. Stop in on 5th day to check on the status of the repair. They told me the power plug needed a repair. I informed the young lady at the counter that this was the reason I had brought it in and that I had told them that. She typed on their computer a bit and told me the hard drive was corrupted and they needed my log-in password. I asked when someone was going call me on that since we were already at 5 days and I hadn't heard a thing. She said "Probably next Tuesday..." I retrieved my laptop and took it somewhere else. Too lackadaisical and unprofessional for my tastes, especially with the prices they charge. There are other computer shops in downtown Edmond who are much more committed to customer satisfaction and while I prefer to support my local independent businesses, unfortunately, I will no longer be supporting this one.

Beloved Dell laptop with broken hard drive and keyboard. 3Geeks really worked with me to get it…read moreback to something I would like and could afford. They exceeded my expectations. Customer service was excellent. My laptop is a joy to use. Thanks 3geeks!

I called to ask if I could exchange a specific ink cartridge (Office Depot #106814) for the correct…read moreone (Office Depot #502934) since our company ordered the wrong one. Even though I did not have a receipt or order number, Eisha told me they could perform the exchange. I drove to the store, explained the situation and they told me they could help. About 15 minutes later I was told they could not exchange the item. Now we don't have any ink to print critical paperwork and I wasted my time coming here! I would have thought they could work something out, especially after telling me it wouldn't be a problem in the first place. Very disappointing.

Remodeled & new layout. Staff is friendly. They have been out of a LOT of items, but I think that's…read moremore pandemic related supply issues than the store itself. Still a good experience.

Jake was super on communication and being a class act. I had messed up re-mounting my CPU due to a…read moreheatsink issue, and bent some pins in the process. Thinking my CPU was done due to my own screw up, I figured I'd reach out to Jake as a last minute save. Not only did he manage to fix the CPU, he figured out the issue with my heatsink, ordered new thermal paste, applied it, and mounted everything with no issue. Literally saved me $400 or so. He was very supportive and informative during the process and communicated fantastically. The owner runs his business out of his house - so if you're looking for the business, it's located at the edge of Kingston and Beam. Thank you again Jake, and if I ever have any future issues or builds, I know I can turn to you for help.

I have built many PCs over the years. I have never had an issue in those builds. In my recent one I…read morecould not figure out what was wrong. I took it in to Jake and he helped me find the issue. He even continued to communicate with me over the next week as some other problems arose and gave me ideas on troubleshooting. I highly recommend him as a helpful and knowledgeable computer repairman!

Dropped my phone and my screen broke and my phone started going crazy. Ended up locking my phone…read morefor 8 hours because it was just continuously typing, anyways. brought it to fast bros to get it fixed, they had it fixed in 30 min clean repair my phone looks brand new and everything is working great! any other repairs that come up I'll be back!

Hopefully people read Yelp reviews about Fast Bros Phone Repair before coming and wasting their…read moretime and money! I wish we did! My husband brought my child's iPad here to fix a screen. They charged him $43 for "diagnostic" to say the screen needs to be replaced and it took several hours to "diagnose"... what... When he came back they told him it would be $100 to repair the screen and he said he'll wait to do it since we were leaving to go out of town! Came back a couple of weeks later to fix the screen and was told that since we didn't do it right away the price is now $150 but if we do the screen and battery they'll discount for $260! A brand new iPad is currently on sale for $279.99 at Best Buy. Anyway, we took the iPad to the Apple Store, free diagnostic, and a screen replacement is $130. My husband said, "this is why some local businesses fail for their greed" and wow I couldn't agree more. Go somewhere else! Don't pay for a diagnostic here. The diagnostic is free at the Apple Store and Best Buy! Avoid the rudeness, disregard, and greed from this business! Read the rest of the reviews and you'll see that their service is not quality service. I told my husband we dodged a bullet because of all of the complaints on Yelp that after the screen replacement people have issues with the new screen or start button. I'm not sure how they're still in business because they're overcharging for a bad job and not taking accountability for their low quality service when people complain.