The front office staff has been nothing but helpful with various things, especially Hillary. They…read morehelped me through a few issues throughout the year and made it seamless.

New staff is overall so helpful!!! I've enjoyed my experience here! The office staff has helped…read moretremendously cleaned up the propert!

I've lived here a couple years now, and I have never regretted it. The apartments are affordable…read moreand nice for their price. The buildings are quiet and safe. The only negative is that laundry is ridiculously expensive, $2/wash AND $2/dry.

A great little apartment complex. I've never had issues with loud neighbors and management is…read morewonderful. Maintenance has always been prompt as well! Definitely a good place to live for college students, but have come across a wide age range of residents while living here. All in all I don't think I could have picked a better place for my first apartment. :)

*PLEASE READ* I have been a resident for 3 years and recently have started looking for new…read moreapartments closer to my starting job as I am graduating NIU. As I am looking at other apartments I have noticed as with all reviews, they are only given when things have gone wrong. I want to change that. High Meadows Apartments is under management of a wonderful woman named Marty. She is very kind and loves to have personal chats with her residents. She is very quick to take care of any issues that come up and always does it with a smile. She truly cares about everyone here. If you're looking for a smaller apartment that feels like home close to Dekalb/Sycamore and NIU, this is the place to be! Thank you for a wonderful 3 years. (And no, this review is not paid for)

I moved into a studio apartment at High Meadows Apartments early last February and the transition…read morewas very quick and simple. The income requirements on the lease agreements here are much less demanding than the six other properties I checked out in the NIU area. Ownership has recently changed and much so for the better. As soon as the new owner came in, a new fence was constructed which separates the train tracks from the apartments now giving it a rich new aesthetic in addition to greater security. Many units are at the moment being remodeled with new appliances and flooring (eventually all will be renovated). New Feldco windows are also being equipped for all units. Pros Very personable staff Location - It's on the west side edge of town, perfect for those who enjoy the country scenery, but also a stones throw from the NIU campus and downtown area. The back roads just west of the apartments are amazing for bicycle rides, walks, sunrises/sunsets, etc. I wish I could upload pictures. Rent - affordable rates for clean, quality apartments. My apartment has a brand new large refrigerator and brand new water heater. Laundry appliances are also available in each building for $1.25 wash and another $1.25 to dry. Available now are studios ($450/month) and 1 bedroom ($535/month). Water and heat included. Stove, heaters, and AC run on electric. My bill is usually $20/month WiFi - High Meadows does not at least for the moment supply free WiFi but there are networks aplenty! Pet friendly Quiet and friendly neighbors Balcony spaces available Cons Trains - I actually don't consider this a con but I'm guessing some or many people would. A number of freight trains run behind High Meadows all throughout the day and night. Sometimes every 15 minutes, sometimes not for every couple of hours. I think only some buildings are affected by this. My first night I found the noise to be so ridiculous that I couldn't help but laugh. They last up to a minute and a half and sometimes screech to a halt, but I NEVER lose any sleep over it. I got used to it immediately. Move here. -Ryan

I've been with Hunter for 3 years now, we are not staying another year because of their manager…read moreBrittney lying to my face, I have a problem in the apartment reported via email over a month now, next day I went personally and they didn't know there was an email that somehow was overlooked, I went back yesterday because without fixing the issue I had before, somehow went to fix something that wasn't reported or looked by maintenance at any point and now we had a second issue for 3 days that they fixed already thank God, and she told me 6 different stories, just lie after lie, first said that my daughter sent her an email asking for that and she is reading the email, I called my daughter and said no, I told her that they haven't fixed the problem and created a second one, when I confronted her, she said somehow she learned about this, after a while she said I remember it was the previous tenants, we've been there 3 years, oh oh my bad, one of you called by phone, none of us did, it was maintenance when they went to check, never happened, so gets mad, cross her arms and said how do you want to proceed then, she is not professional, to address an issue lies to your face to try to see if go for it, I told her that im paying to have good conditions and she said, you should see my apartment's conditions, I don't care if she likes to live in the trash, I don't want to live like that. Just to make sure this is understood, I lived 2 years with Axiom echo park apartment, in those 2 years I had both heat went out in winter time and A/C went off in July, the lady in the office, Brittney as well, answered every time and actually seemed she cared, maintenance was there always within minutes to an hour and both times a part was broken, had to order it and then fix it, but, both times they took care of the issue by bringing heaters to my unit, 5 of them and I a 2 bedroom, 2 bathroom apartment, with Hunter is 3/3, and in the summer they showed up with air units and fans, not great, but at least I wasn't left to die like the Hunter lady has me here, not caring, if I was her boss, I would give her 1 chance to actually get her act together if that is not happening she should be fired.

Worst living experience EVER, expect to never get anything close to your full security deposit back…read morebecause they need to use that $$$ to pay all the fines they are receiving from the city, etc. The building I was in was structurally unsound so they took out all the balconies for construction and there was no access to my unit for months and months when they said it would just be a "week or so". They never sent any updates or had any communication to the construction process and I was the one who always had to reach out and even then they could never give me a solid answer on when things would be completed. There were so many problems with this place it's remarkable how they are even still in business. My thoughts and prayers go out to whoever is still living in these properties....

I rented here for 2 years, was a nice little place for myself. I could hear and smell what my…read moreneighbors were doing. I paid my rent a few times late, but let them know, one time was complete brain fog on my part. I lived In a studio and when I asked why the water bill was so high, as it was just me, they said they split it up per unit. I showered once a day, had no dishwasher, and didn't use their crappy laundry units. The deposit I paid, I have yet to see it and it's been over a year since I've lived there. I don't even want to deal with them and get some bull reason as to why I didn't get it back. Also! One cold winter night I got locked in my apartment, door froze shut. There's NO emergency/after hours line to call! I had to call the non-emergency police and they contacted them. Good thing my water wasn't leaking!

Horrible, dishonest company. Due to a miscommunication with roommates, we paid double our rent one…read moremonth -- and they KEPT IT. That's "policy" for this company. They are unresponsive and became abrasive in this situation. Just an awful experience. They stole from me.

Not too impressed with the unit. Air conditioning didn't work when we moved in, there are multiple…read morebreakers that were double tapped which for those who don't know is a big fire hazard risk. And to top it off, my car was totaled in the parking lot and it hit and run. But Mason properties doesn't have any security cameras at any of their properties.. Just unimpressed, the one thing I would say is the individuals in the office are kind. At least from my experience.

Rental consultants ability to rebuttal questions without screaming at client are nonexistent. If…read moreyou can't calmly explain such poor reviews, it's evident you've earned them. Training may work, or providing service that doesn't earn poor reviews. Guess I'm grateful I questioned the reason for reviews being low. Stay away if you're not into corporate rudeness.

When it's time to move they will find a way to keep your security deposit they are not giving you…read moreback nothing but around Under $200 so don't be surprised when that all u get

I lived in this complex for two years and I'm left with nothing but good things to say. If it…read moreweren't for relocating closer to work, I wouldn't have left. Brittany and Jessica in the office have been wonderful to work with over the years - quick to respond, always friendly, helpful, and knowledgeable. From the day I started my application process, before I was even a tenant, I felt welcomed into the community. Maintenance was always on top of fixing issues, although I didn't have many in my time here. The unit was very affordable, large, clean, no issues with bugs. Even though I'm not a student, the free computer lab was so convenient! I wish I didnt have to leave, highly recommend this apartment complex!

Your level of customer service is actually pathetic. I've never seen a more deserved 1.8 on yelp in…read moremy entire life. Need to speak to a supervisor?? Get ready for everyone to be in perpetual meetings. Though I'm sure suddenly everyone would be free to call me if I missed a rent payment. The employees speak in a condescending manner to paying tenants, no one seems to care beyond transferring to a voice mail. Then when this makes you angry, they actually have the gall to hang up on a customer. If I was the supervisor you would be fired after hanging up on the first customer. That would actually require caring though. Seventeen apartment complexes you guys operate, perhaps you should've figured out how to properly run a single one before you just expanded. You know what their proposed solution is? If you dont like it, they'll let you out of the lease and give you the first month rent payment back. Oh my god wow thank you so much, I can get 600 out of 1500 back and then make myself homeless? Thats top tier customer service right there everyone. Someone get them a customer service award. Also don't fall for the "they pay for heat" I have 4 electric space heaters and they show up on my electric bill. They claim they pay, but I turned them all up to the max and left them running for several days. I called up com ed to see if I had spike in usage, and boy I wish I could say I was surprised to see that there was a massive spike. So if you have space heaters, you do pay for it. Just because it's wired to a different circuit breaker does not mean it isn't metered to you. This is per COM ED.

This place is disgusting. There is garbagw everywhere, broken windows, boarded up windows, and…read morethe smell is vile. Air conditioning units smell like there is a dead rodent coming from it. This place will charge you to clean in. Broken appliances . A cabinet fell off . Truly disgusting. Do not move here . Their carpets are stained . They don't fix or replace anything. Run.

Seemingly good value. Some issues incurred point to poor…read moremanagement & maintenance. Physical inspection upon moving all appeared good. 1) Air unit issue 2) multiple outlets not working; 1/2 of them actually. 3) window wouldn't close. The AC and electrical were resolved second trip, nothing was done first trip besides call me and close work ticket. Window I wanted closed; although nonsmoking property neighbors smoke outside and smoke was coming in. Management wanted multiple times to explain replacement, accessing issue prior to repair. I wanted window closed it was making apartment smell of smoke and closing it was all I asked about. Clearly broken it needs repair-that's their issue closing window now the problem. I feel living here will be peaceful and serene. I've rented at multiple complexes in 90's and early 2000's never ever did property manger fail to get apartment ready for move in by checking electrical and functional items. Seems here give it to you in need of repair and then argue about repairing is protocol for Hailey. Open windows with staff prior to signing and check all outlets. My neighbor said he also had 2 inoperable outlets since moving in. They need to set their standards higher. If they don't respect their property the property won't be respected and that's how bad living standards begin. Looking forward to better experiences moving forward. Over other large owners, this is quite less traffic . New management allegedly, seems at least one was trained on the old protocol , other than one loud unprofessional manger , staff in office are pleasant and informative.

Pure trash. They don't fix anything. Don't enforce anything. Do what you want they don't care…read more Everyone in the office is worthless. Have maintenance request for 3/4 years. They don't care. Don't move here. Would be better off in your car!

Don't move into Amber Manor apartments Dekalb Illinois before doing research. Try to talk to…read morecurrent or former tenants. You will learn a lot about what it is truly like to live there.  They trick you into believing the apartments, and property are wonderful. The pool they list is filthy and is never open. There are no balconies. Trash dumpsters are overloaded with trash, dog poop is not picked up, bags of garbage are left for days around the buildings and in parking lots. They are known for not returning security deposit's, charging tenants bogus fees. Their main goal is to separate you from your hard earned money, while doing the least to upkeep apartments. Don't believe the good reviews, they ask tenants to leave positive comments to look much better then what they truly are. What looks good on the outside usually is wrecked on the inside. The nice pictures of apartments on there site are fake. The property is cheaply maintained. They are experienced in finding ways to not give back security deposits.