Do not bother donating! I loaded 12 doors into my SUV and helped a Habitat worker on load them…read more Ready to leave another employee came up and said they could not take them because they had holes (door knob holes). I had to reload them and take them back home. Please note that 5 of the doors I had just purchased from Detroit Architectural Salvage for $75 a piece. The other doors were new Jen Weld interior hollow doors we had just taken out of our new house. No place on the their website do they indicate what condition the doors need to be in to be accepted.

From the owner: ReStores of Oakland County are non-profit, home improvement stores and donation centers that sell…read morenew and gently-used furniture, appliances, cabinets and paint and other renovation and do-it-yourself materials to the public at a fraction of the retail price. Our ReStores are located in Pontiac (next to our affiliate offices) and Farmington Hills and are proudly owned and operated by Habitat for Humanity of Oakland County with proceeds used to build strength, stability and self-reliance through shelter.

NICHOLAS THE OWNER TOLD US TO "F*** O** AND GET A LIFE"…read more EXTREMELY UNPROFESSIONAL AND RUDE. The crew HIT OUR VEHICLE in the driveway and Nicolas, the owner, accused us of making it up and told us to "F*** O** and GET A LIFE". The crew who hit our vehicle did not speak English therefore we contacted the owner who asked if we had video proof right away. Since we did not, only still images, he told us he would do nothing about it. We requested a copy of his insurance which he refused to provide. I would never do business with someone who runs a company like this. There are plenty of granite companies that would never treat a customer like this.

I had my quartz countertops installed three months ago and we love them, but I had a chip on the…read moreedge. I called up the company and they came out and sent a very nice repair person to correct the problem and it looks beautiful again.

They have everything and very professional…read more We wanted some railings for our landscaped steps and the Trex ADA railings worked out perfectly because we didn't want spindle supported railings.

Not sure it this is the right location but it is the same company. They were supposed to deliver…read morematerials between noon and 6pm for a roofing job. They showed up at 6:30am without any notification. The only reason they aren't getting a 1 is because thy deliveryman was very nice.

I bought a total of 10 cabinets from Church's cabinet department, They sell Crapmade cabinets that…read moreused to be good quality. Not any more. I needed 1-36 " filler and 1-18" filler, the person at the cabinet desk ordered 3-30" fillers and 2- 8' fillers what they were for is beyond me. 2 of the 30" fillers were cherry and the other 3 were oak, my cabinets are oak. I ordered 2 pieces of trim for the bottom edge of the upper cabinets, i did not get them they had to be reordered and then they charged me 500.00 for the 2 pieces. I had to wait another 5 weeks to get the trim. When I went to install the trim I found 1 of the upper cabinets was out of square. I had to use a car jack to square it up. Absolutely the worst cabinets I have ever installed and the worst cabinet person. (I am a builder, Master plumber, Heating contractor and Boiler contractor, I have been in the construction trades for 43 years)

Purchased cabinets here and installed myself - good quality, good price, and considerate, expert…read morehelp for a DIY'er in specifying them. Will shop here again. Outcomes look very professional.

I've been a loyal Lowe's customer for over 40 years, spending tens of thousands of dollars across…read moremultiple states as a homeowner, and this was one of the most disappointing customer service experiences I've had with the brand. Following the recent passing of my mother, I traveled from Illinois to Michigan to prepare her home for sale. As part of that process, I purchased paint for the project and simply overestimated what I needed. I attempted to return one unopened gallon of unused paint that was just 5 days beyond the 30-day return window. The cashier suggested I speak with the Paint Department supervisor (Sean, I believe), who immediately and professionally said he would take care of it. Unfortunately, once the Store Manager got involved, the entire tone changed. Rather than demonstrating discretion, empathy, or customer-focused judgment, the manager rigidly hid behind policy, citing that the paint was tinted, purchased at another Lowe's location, and slightly beyond the return window. What was most disappointing wasn't the denial itself--it was the complete lack of thoughtful consideration for the circumstances. As a longtime customer, I understand policies matter. But great customer service also requires leadership, judgment, and occasional flexibility. The Paint Department supervisor represented Lowe's well. The Store Manager did not.

My husband and I ordered two doors from this store. One door was delivered and one was not due to…read moredamage. This was in November 2025. After numerous visits to the store, calls and even contacting corporate we finally got our door delivered January 2026. No customer should have to go through what we did. It was a simple order but due to mishandling and incorrect information provided it cost us time and money( canceling trades/ change order fees etc. ) our addition is over a month behind due to the domino effect of the doors not being reordered in a timely manner.( When ordering the doors initially we gave a two week buffer past delivery date and that wasn't enough time to solve this)The customer service was awful and corporate was worse. Since then we have gone elsewhere for our construction needs and have had no problems with Lowe's competitors.

Terrible Service. The employees I'm referring to obviously do not want to be there. i had been…read morewaiting for help with getting a key made for 20 minutes....? The manager of the service desk was unable to answer my question unless I walked around to the entrance to the service desk. When I did finally reached the front of the line , the service desk employee could not find anyway to help me and needed to asked the manager(same person standing in the isle I had previously asked for assistance) Finally an employee showed up to help make a duplicate key but it so happened to be this same employee that I had encountered earlier when I had asked for assistance locating 2" furnace filters, he must have been having a bad day and was short and angry dealing with me so i gathered they do not sell 2" filters in store. However, during checkout a wonderful young girl wished me a good day. Too bad that couldn't have been from the other two employees I needed to deal with earlier. Then in the parking lot a grumpy young man scowled at me with arms crossed waiting for me to return my shopping cart at the cart corral?! hmmm tough day at Home Depot

It's difficult to find help sometimes, ok a lot of the time however the product is there, can be…read morefound and is generally fairly priced. As far as exchanges and returns they have gone out of their way to accommodate me. I'm sure there is good and bad about each of the big box stores similar to Home Depot but =, I'm still a fan

Ordered and paid for products. They knew the order was incomplete said nothing…read more During installation we notice we are missing pieces. Called the store, they acknowledge the paid for order but stated they didn't know where the missing components were. This started the blame game, distribution, lost order, computer issues, etc. This went on for nearly 2 weeks. Complaining to local store was useless. Called corporate I was told I should expect these issues. Ridiculous. Zero customer service.

We purchased floors from this location. We felt the showroom did a nice job but the contractor they…read moreuse for installation is absolutely aweful! They showed up the first day and worked 1 1/2 hours and went out for breakfast. They returned and left for the day. Damage to my walls, kitchen cabinets, and moldings. Used my refrigerator for their convenience, cigarette butts left everywhere! I have received no assistance from the LL Flooring company.