My FAVORITE home improvement store is Menards in Bloomfield Hills, MI. This two story gem is by…read morefar better than any HomeDepot or Lowes. In my opinion, HomeDepot is more for construction workers, Lowes is for those looking for better quality and Menards is totally upscale and beats them both hands down. Before relocating from Keego Harbor, MI to San Angelo we purchased 2 ceiling fans for our San Angelo condo. Not sure what happened during our chaotic move, we discovered that one light didn't work after installing them in our condo a month after moving in. I emailed Menards customer service and explained that we purchased them in MI and installed them in TX with no way to easily return/exchange it for another fan. Menards doesn't have a store (yet) in TX. Linda w/Menards customer service took the bull by the horns and within 2 weeks we received not 1 but 2 light replacements for the ceiling fans. Talk about GREAT out of state customer service! Menards is simply the BEST. They could have said "you need to return the defective fan for a refund".

Although not their fault. The special order arrived in a taped up cardboard box with everything…read morehaphazardly dumped into the box. This was a 700.00 router table. I reached out to Menards and have not yet received a response. Arrrrgh!

Do not bother donating! I loaded 12 doors into my SUV and helped a Habitat worker on load them…read more Ready to leave another employee came up and said they could not take them because they had holes (door knob holes). I had to reload them and take them back home. Please note that 5 of the doors I had just purchased from Detroit Architectural Salvage for $75 a piece. The other doors were new Jen Weld interior hollow doors we had just taken out of our new house. No place on the their website do they indicate what condition the doors need to be in to be accepted.

From the owner: ReStores of Oakland County are non-profit, home improvement stores and donation centers that sell…read morenew and gently-used furniture, appliances, cabinets and paint and other renovation and do-it-yourself materials to the public at a fraction of the retail price. Our ReStores are located in Pontiac (next to our affiliate offices) and Farmington Hills and are proudly owned and operated by Habitat for Humanity of Oakland County with proceeds used to build strength, stability and self-reliance through shelter.

Nick,his family and his employees are the most professional and friendly my wife and I have met…read more From first contact we had the most satisfying experience you could expect. Called Nick and had an immediate quote appointment. 2 days later our counter tops were measured and laid out. THE NEXT DAY our counter tops were installed. Everything happened exactly as Nick told us from start to finish. The office was friendly, Tim in the shop was friendly and helped us with our tough decision. The installers were friendly helped us with our many questions about the granite counter tops. Communication was fantastic. We mentioned something to the installers and Tim from the shop called us the same day with his assurance about our question. I can't say enough about this company. Nick's price was extremely reasonable and he even gave my wife a complementary marble pastry slab. Call Nick, get his quote, give him the down payment and enjoy your counter tops... We are!! Thanks Nick and his wife, Tim, Jeremy, and Curtis! P.S. We have some floors to install and we will do what ever possible to have Nick and his company do the work for us.

Measured on Monday. Installed on Friday! Courteous and professional. Looks fantastic. Good price,…read moretoo.

They have everything and very professional…read more We wanted some railings for our landscaped steps and the Trex ADA railings worked out perfectly because we didn't want spindle supported railings.

Not sure it this is the right location but it is the same company. They were supposed to deliver…read morematerials between noon and 6pm for a roofing job. They showed up at 6:30am without any notification. The only reason they aren't getting a 1 is because thy deliveryman was very nice.

I bought a total of 10 cabinets from Church's cabinet department, They sell Crapmade cabinets that…read moreused to be good quality. Not any more. I needed 1-36 " filler and 1-18" filler, the person at the cabinet desk ordered 3-30" fillers and 2- 8' fillers what they were for is beyond me. 2 of the 30" fillers were cherry and the other 3 were oak, my cabinets are oak. I ordered 2 pieces of trim for the bottom edge of the upper cabinets, i did not get them they had to be reordered and then they charged me 500.00 for the 2 pieces. I had to wait another 5 weeks to get the trim. When I went to install the trim I found 1 of the upper cabinets was out of square. I had to use a car jack to square it up. Absolutely the worst cabinets I have ever installed and the worst cabinet person. (I am a builder, Master plumber, Heating contractor and Boiler contractor, I have been in the construction trades for 43 years)

Purchased cabinets here and installed myself - good quality, good price, and considerate, expert…read morehelp for a DIY'er in specifying them. Will shop here again. Outcomes look very professional.

i will send a follow up on this…read more This is my update!! installation of the carpet is complete 5/24/19. my what a difference. new installation team did an amazing job. they consulted with my mom through the entire process. One seam!!! yeah. reinstalled the pad, they coated the entrance zone with glue. ??? very quick and efficient install. John and Hawkeye are amazing. the color or dye lot was lighter then the original. the smell was actually bearable. thank you Lowes Management for doing the proper respectful thing . Thank you Never, Ever, Ever purchase carpet or floor covering through Lowes!!!!! we ordered flooring for our family room. after phone tag for three weeks we finally received an install date. By the way, Lowes Installers are subcontractors. you may want to do background checks because side note: the installer we had used to work for another major superstore but had been fired. my mother was watching the installers piece different carpet remnants to cover our 15'x25' surfaces. My mom was frustrated when they were laying out the remnants in such a way it would create a seem in a high traffic location. Per the installer it was standard to piece multiple remnants of carpet in a family room. (news to me) !! we weren't accepting 5-6 different seams that wide. Most distressing was a 2"flaw that (we couldn't vacuum or brush or scrub out )ran the 25' length of the carpet because it was the end piece and our installer claimed he hadn't noticed it. confirming it was actually the flaw that was upsetting to her... (she thought it was a seam) after another 45 minutes refusing the install.. the store claimed they had to install the flawed carpet due to some law????? the installer stated "oh, you would rather not have five different carpet remnants pieced together I happen to have a long section 25' x 5' in the truck! wow thats interesting! but it still wont fix the flaw in-the carpet. Now! going on 3 more weeks! we walk into Lowes and they demand mom pay for flawed carpet that they never installed. So.... this review is to verify they WILL compensate my mom for the hassle and do a proper install with a qualified installer of new high quality padding and no more than 1-seam upon completion of the installation of the new roll of her chosen carpet. Waiting onLowes!!!

I've been a loyal Lowe's customer for over 40 years, spending tens of thousands of dollars across…read moremultiple states as a homeowner, and this was one of the most disappointing customer service experiences I've had with the brand. Following the recent passing of my mother, I traveled from Illinois to Michigan to prepare her home for sale. As part of that process, I purchased paint for the project and simply overestimated what I needed. I attempted to return one unopened gallon of unused paint that was just 5 days beyond the 30-day return window. The cashier suggested I speak with the Paint Department supervisor (Sean, I believe), who immediately and professionally said he would take care of it. Unfortunately, once the Store Manager got involved, the entire tone changed. Rather than demonstrating discretion, empathy, or customer-focused judgment, the manager rigidly hid behind policy, citing that the paint was tinted, purchased at another Lowe's location, and slightly beyond the return window. What was most disappointing wasn't the denial itself--it was the complete lack of thoughtful consideration for the circumstances. As a longtime customer, I understand policies matter. But great customer service also requires leadership, judgment, and occasional flexibility. The Paint Department supervisor represented Lowe's well. The Store Manager did not.

I've been a long-time customer at the store. I've had a lot of good experiences some terrific…read morepeople that I've worked with sales people who help me select product but lately I'm running across a lot of people with a tremendous amount of attitude. They delivered the wrong tile to my house when I went to customer service they set up someone to deliver the new tile that person couldn't pick up the old tile so they had to set up another delivery person to come out and pick up the wrong tile but they won't pick it up without a signature and I'll be damned if I'm gonna take a day off from work to wait for them to show up to pick up tile that they delivered on the wrong color in the first place they give you a window of delivery time from 8 o'clock in the morning until 7 o'clock at night give me a break. I told customer service today that if they didn't pick the tile up the next week it was going all in the garbage for pick up on Tuesday he said that's your prerogative! Indeed it is and I will throw it out there belongs to them not to me.

Terrible Service. The employees I'm referring to obviously do not want to be there. i had been…read morewaiting for help with getting a key made for 20 minutes....? The manager of the service desk was unable to answer my question unless I walked around to the entrance to the service desk. When I did finally reached the front of the line , the service desk employee could not find anyway to help me and needed to asked the manager(same person standing in the isle I had previously asked for assistance) Finally an employee showed up to help make a duplicate key but it so happened to be this same employee that I had encountered earlier when I had asked for assistance locating 2" furnace filters, he must have been having a bad day and was short and angry dealing with me so i gathered they do not sell 2" filters in store. However, during checkout a wonderful young girl wished me a good day. Too bad that couldn't have been from the other two employees I needed to deal with earlier. Then in the parking lot a grumpy young man scowled at me with arms crossed waiting for me to return my shopping cart at the cart corral?! hmmm tough day at Home Depot

Ordered and paid for products. They knew the order was incomplete said nothing…read more During installation we notice we are missing pieces. Called the store, they acknowledge the paid for order but stated they didn't know where the missing components were. This started the blame game, distribution, lost order, computer issues, etc. This went on for nearly 2 weeks. Complaining to local store was useless. Called corporate I was told I should expect these issues. Ridiculous. Zero customer service.

We purchased floors from this location. We felt the showroom did a nice job but the contractor they…read moreuse for installation is absolutely aweful! They showed up the first day and worked 1 1/2 hours and went out for breakfast. They returned and left for the day. Damage to my walls, kitchen cabinets, and moldings. Used my refrigerator for their convenience, cigarette butts left everywhere! I have received no assistance from the LL Flooring company.

As a builder, I've always been happy with their products and service but this last job, a…read morecomplicated structural package for a new house build, was fantastic. Everything lined up and went together perfectly (not always the case) and it made our job much easier. Leon is great to work with and I highly recommend them.

From the owner: Sari G. said "I called this place on Sunday after my garage door stopped working out of nowhere…read more They scheduled me an appointment for the next day. The guy who came out was named Drew. He was very nice and knowledgeable.