I give the Tile Shop off Charlotte Pike in the West Nashville Shopping Center gets a solid 10 rating and here is why. The store is filled with natural light. There selection of tile is enormous. There is marble, porcelain, simulated wood, stone, subway and so much more. The tile is on display throughout the store. To help you see how your tile selection will look you can walk through full size bathroom, kitchen and outdoor displays. The Tile Store is a one stop shop for everything tile related. Grout, quality thin set, sealers, trowels, soap holders, backer board and on and on. The staff are incredibly knowledgeable. And there are plenty of them. True southern hospitality. My experience goes like this. My wife and I spent about an hour deciding on the style of stone tile we wanted. The staff informed us how the installers could do the best job. The tile was delivered hassle free and right on time. Our stone was delivered with corners cut from the same lot numbers as the larger tiles, but we were not satisfied with the look. They happily reordered a second set of corners , but we were still unsatisfied. The Tile Store was so gracious. They exchanged all the stone tiles for a different tile and we even got money back. That was our second experience with The Tile Shop. Last year they helped us create a beautiful backsplash in our kitchen. There pricing is very competitive. The service is fantastic. The selection is huge. They will treat you like a good friend. read more

Well ! I can not comment on products but I tell you what ! I have been to this store three or four times. The staff don't even bother to say Hi or Bye !! Just saying ! Only one time with me spending at least half an hour a lady approached me and asked if she can be any help !! Guys working there don't even bother to look up from their computer !! Act like they are so busy just to say Hi !!! But great selection of tiles for sure read more

We're renovating a house soon (a whole house this time - not just a kitchen), and we stopped in The Tile Shop today just for ideas and browsing. We were greeted by two employees who were really nice and still made sure we knew we could ask any questions even though we told them that we're moving from Nashville and renovating a home in another city (where there is a Tile Shop location). They have a good variety of tile, and the tile options are well-displayed. It might not have as much product as some places, but it's brighter and more open and you can really see the tile samples better. I couldn't tell if they have samples you can purchase (there wasn't a lot of tile out on the floor other than the samples to view), but I'm sure that's something they could have helped us with if we were wanting any samples. This seems like a good store to check out if you're doing any work to a home and are looking for tile that is available locally. Worth checking out. read more

Love this place! There's no other spot in town that offers the selection they have. From high-end, to mid level, you can get the look you've always dreamed of for your specialty projects. Staff is always super helpful. Can't wait for my next project! read more

In a world where you can be anything, be an Oliver. I told him what I generally had in mind and he took me straight to the perfect tile. Then I gave him an impossible deadline and he figured out a way to make it happen. Thank you, Oliver! You saved my project and probably my sanity! read more

Renovating a bathroom turned out to be quite the task but the people at this store were so helpful and made it the easiest part of the very long process. The store is large (but not overwhelmingly huge) and has a great selection and literally everyone who works there was so friendly and patient and offered great advice. I'd recommend this shop to anyone! read more

The Tile Shop - Kitchen & Bath Near Me - Nashville, Tennessee

Don't go here unless you are fond of being treated as if you are the last concern on their mind. We ordered a job from them, and then trying to get the last two pieces was and still is a joke. Been waiting over 2 weeks, I called this afternoon and they said..."uh.. looks like they broke in transit, so we'll need to call you back and start all over... " it was 4:45 and they were not about to work late. read more

We bought tile from the tile shop in Jan 2020. They have a good selection. After the tile came in, my husband picked it up in his truck and brought it home. After unloading it in the garage, I came home and looked at it. It was the wrong tile!! Not even close to what we ordered. It was in boxes so my husband had not noticed it. We called the tile shop. They said send them pics. So I did. It seems that the tile we chose was discontinued and had a different (wrong) sticker on it so they ordered the wrong thing. They said they would take it back. So, we went back and picked out entirely new tile. This tile I made sure to have the salesman check the numbers and verify that they were right and it was not discontinued. We had to pay again for the whole load of tile, over $2K. They said they would deliver it when it came in and pick up and credit the other tile. So we waited. 2 days after the new tile was supposed to be in, I called them. They said our tile was there but they had been busy and had not called. I asked the salesman to go back and check the tile and make certain it was the right tile before they brought it out. He did. Surprise! He reversed the amount of tile and ordered the wrong square footage of each. So, we wait again for another week to get the right amount of the right tile. It finally came in, but they weren't able to get it delivered without specially contracting a delivery person to get it delivered on time. He was nice and got the job done no problem. Best part of our experience. The tile job was completed and it looks great. However, we were told that they had a 100% return guarantee on their tile and we had some left over, a box of each. Plus 3 bags of grout. So we took it back. They tried to tell us the tile was discontinued and they wouldn't take it back!! After a shouting match with the manager, they did refund our money. This store on Charlotte is the worst run business we have ever encountered. I will never do business there again. read more

We're renovating the master bath; first project of this sort in decades! Nicole Simmons has been amazing: Helping us select tiles & trims that are fabulous Everything coordinates and the parts that Pop are subtle as they are stupendous. Practically a tromp de l'oi in every nook & cranny She works magic read more

Hands down the largest selection of tiles available in Nashville; thoughtfully curated and meticulously organized. Friendliest staff you will find in the trade. Think Nordstroms in the tile business. Whether you're looking to buy or simply looking for inspiration, ask for Danny Weddle if you want a no-pressure, feel-good shopping experience. read more

The Tile Shop sold me a grout that states on the packaging - and the manufacturer's website - that it's *not* recommended for use with marble tile. Unfortunately, they had sold me ridiculously expensive marble tile. If my contractor hadn't been paying attention, their lack of knowledge would've been very costly and set back my time line. When I tried to return the grout, the salesman argued with me that it would've been okay because he'd used the same grout on marble tile without problems. Guess the grout manufacturer just doesn't know what their product does, huh? Further, when I went to return the grout and unused tile, I needed help carrying the tile and it was pouring rain, so I was asked to move my car to the front of the store so their product wouldn't get wet. (Don't mind me; I'm just the customer.) So, I went back to the car, moved it to the front of the store, had the few pieces of tile unloaded, drove back and parked, and walked back to the store. When I complained to the manager about getting soaked so that their product could remain dry, she told me most customers just park illegally in front of the store. I suggested that rather than blaming me for getting soaked, the store apologize for poor service, and she looked at me like I was from Mars. Summary: They sold me expensive tile with a grout that would've ruined it and set back my reno timeline and, when I returned it, argued with me despite me showing them the specs from the manufacturer's website; and made sure their product was protected while I was left to run back and forth in the pouring rain. Untrained, unknowledgeable staff and blaming the customer? No thanks. read more

This is the best place to get tile in Middle Tennessee. It's a brand new store and everything is top notch and up to date. The displays are fantastic and their selection of different tiles includes all different styles and price ranges. Best of all is the service. Dusty and Todd and their team are awesome at guiding the selection process. As a designer I choose tile often, and they make that part of my job easier and more fun. If you need tile in Nashville or the surrounding area, the Charlotte Pk Tile Shop is where it's at! read more