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    The Tile Shop

    3.3 (22 reviews)
    Open 7:00 am - 7:00 pm
    Updated a few days ago

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    Homewerks

    Homewerks

    (22 reviews)

    We chose Homewerks to remodel 2 bathrooms and our kitchen and we are so glad that we did. It…read moreturned into a great decision and we recommend using them. Initially, we had some reservations with Homewerks (due to some online reviews and a bad experience my parents had with their sister company, WindowWerks). Through the efforts of our designer and project manager, we gained confidence in Homewerks and we are proud of the results of the project. We would use Homewerks again in the future. Designer - Our designer was Kathy, and we clicked with her from the moment we met her. She is friendly and knowledgeable about what goes together (i.e. colors / tiling). After signing the contract, we started deciding on colors / vanities / tiles right away. Kathy had several examples in the showroom - and also met us at different showrooms/stores in both Orland and in Chicago. She was able to quickly ascertain the kind of bathroom design we wanted and worked toward achieving that with her selections. Kathy also handled problems that arose that we did not even know about until after the fact. For example, the hall bath's backsplash became discontinued - which would have been a huge disaster as we had designed the bathroom around that backsplash. Kathy called several vendors and got a shipment of the last box of backsplash. We also had issues with the master bath quartz. Kathy handled all of these issues on her own and never seemed stressed and always presented different options to us. When life handed her lemons, she made lemonade for us. Which is exactly what you want in a remodeling company. A condo remodel is stressful enough and having a company eliminate some of the stress for us was much appreciated. Contractor - Our contractor from Homewerks was Greg, and he was really good. I would use him (and his team) again in a heartbeat. During the demolition and remodel part, Greg was in constant contact with me. If I would text him a question, he would answer within minutes. A day would not go by that I didn't hear from Greg. During this construction time, plans sometimes go awry and quick decision making is needed on the home owners part. It is a little nerve wracking for someone like me who likes everything planned way in advance, but Greg and his team made this process much easier. They would give me their opinions and while sometimes they needed answers right on the spot, sometimes they would give me a night to think about it. Greg and his team worked extremely efficient, always abided by our condo rules, and cleaned up the condo when they left each day. I had no concerns about them being in our condo w/o us there and I trusted them implicitly. While the time frame for our job was going to be about 8-10 weeks (according to the contract we initially signed), they finished everything in about 6-8 weeks - much to our pleasure. While the positives outweighed the negatives, I would be remiss if I didn't mention some of the issues we did have with Homewerks. As I look back, none were monumental, but they felt large at the time. We thought that the construction would start soon after the custom vanities were in. However, our project manager was on other projects and wasn't available. It was several weeks before the demolition started - which when you're trying to plan things, was a little frustrating for us. While I really enjoyed working with Kathy, there were times where she was a little absent minded and not as communicative as I would have liked. I used email for a lot for communication with Kathy so as to minimize personal calls from my work. However, I found that days could pass before I would hear back in email from Kathy. Having done a remodel before, the details and communication are very important once demolition starts, and me being organized with exact measurements/ layouts beforehand is key. One other issue that did arise related to the master bathroom backsplash. Kathy said she would order several samples, and we would then look at them at our next meeting. However, several meetings went by (as well as weeks) and those sample backsplashes never arose. Due to time constraints, I ended up ordering sample backsplashes online and having them over-nighted to me (at an extra cost). Eventually, I chose one of those samples. But I just wish Kathy had been more forthcoming with me in that she had not ordered the other sample backsplashes. Homewerks was not the cheapest remodeler that we interviewed - nor were they the most expensive. What we really liked about HomeWerks was that they were a one-stop shop. They would help us on the design as well as do all the demolition and the remodel. Can I guarantee that you won't have problems if you choose them? No. B/c there is no perfect remodel of a house. There is always bound to be some problems that arise. It's a matter of choosing the company that you work well with, and for us, Homewerks, Kathy and Greg fit that bill.

    This company just opened a Naperville storefront and sent out a mailing. We checked yelp before…read morecalling them for an estimate and saw that people said they are not reliable. I figured there was little risk in getting an estimate, so we called anyway. They were so busy we needed to schedule an appointment with them a few weeks out. Both when we made the appointment and when they called to confirm, they made us agree that both spouses would attend and we would set aside 90 minutes for their visit. Today was finally the day of the appointment and yesterday they called to confirm. During that call, they suggested traffic may make the designer a few minutes late but we should still set aside the 90 minutes. So my husband and I both took off work to be at the house from 1-2:30pm. At 1 when I got home, I checked my phone and found that HomeWerks called at noon to say the designer was busy with another client in their showroom in Elk Grove Village and would not be to our house until 2pm - AN HOUR LATER! This blew my mind...I called to point out that we'd had an appointment for weeks and expected they would honor it as we had. They made a bunch of excuses, but none of it matters because we were unable to be home for an additional hour. We canceled the appointment. So, in the end, there is a risk to trying this company: they've wasted a few weeks of our time. I've never had a company so uninterested in taking my money.

    Hines Supply

    Hines Supply

    (1 review)

    I purchased lumbar here to build onto my second story house and when I received it, it looked…read moreawful. I felt like I had received lumbar from the reject pile. My husband spent hours looking over all the wood one by one and had to return almost half of it back to them. A lot of the wood was warped, gray, black smudges, crook it and with midline cracks. The longer 16Ft plus wood pieces were the only ones that looked usable and in good shape. The rest was junk. The sales rep had said their wood quality was superior before I bought which was very misleading. The other problem was that when I tried to return the bad wood, they gave me a hard time. The sales rep came to my house to see the wood, then he tried to convince my husband that he could still use the wood by cutting and turning the pieces over so when nailing them down, the bad areas are not seen by our village inspector. This was unacceptableto me. The rep finally gave in and said that my husband has to help their driver load the wood back unto the truck or we will be charged a 20% restocking fee. This doesn't make any sense for my husband to load bad product they sold us, plus my husband was not available at their convenience. After I got very upset and asked to speak to a manager the rep said they would waive the fee. We ended up going to Home Depot for all the wood I was missing and was given a 6% discount on top of their already lower prices because of the large quantity we purchased. Home Depot's wood was superior all around. I should have purchased from them in the first place which would have saved me a lot money, time and above all stress.

    From the owner: We are a full‑service lumber and building materials supplier dedicated to supporting contractors,…read morecommercial builders, and remodelers. As a trusted source for lumber, decking, roofing, insulation, doors, windows, millwork, tools, and fasteners, we provide the products and service you need to keep your projects moving efficiently and on schedule.

    The Tile Shop - buildingsupplies - Updated June 2026

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