Very helpful I new what I wanted and then I took some…read moresuggestions . I was happily I listened.

Love it. No messin around. You walk in and, bang, there you go, 100s of cigars, and a bunch of…read moreother tobacco products. The guy working there was very nice. Since a good cigar, for me, is like an off-again, on-again, love affair, I asked him for a little help picking out the perfect cigar for a "one-night stand." (meaning I wasn't returning to smoking regularly!). After a few pointed questions, he hooked me up with a nice cigar, explained it well and, damn, if he wasn't dead on!!! I don't know if that was Mark, or not, but whoever you were, damn good job! Mark's Smoke Shop & News Stand is ensconced amidst a downtown full of shops so I was able to meet someone nearby for a nice sushi dinner and then enjoy a great smoke afterwards. I'm still feelin' it now. If you're a regular smoker, or a newcomer, check out Mark's and, I guarantee, you'll end up feelin' like a little kid in a candy store. Enjoy!

Older guy who works at night is always very friendly as soon as I walk in. Humidors got a good…read moreselection of cigars at affordable prices. Never anything stale and the Games are the cheapest in town

Terrible customer service. When you go in, you are completely ignored in favor of the phone call…read morethat the two women who work here are constantly on. They do not answer any questions for you and then tell you that all sales are final when they sold you the wrong product! No exchanges or store credit either. Not a great way to run a business...

They always have what I like in stock and everyone is so friendly! Brian is the best !read more

Excellent crew that work there always friendly and helpful They have a wide variety of products…read more And at a great value

Jay's Smoke Shop is the spot. Prices are really good and the guy who runs it is a great dude --…read moresuper chill, helpful, and easy to talk to. Never feel rushed and he actually looks out for you instead of just trying to sell anything. Solid place all around, definitely recommend.

Bought a $30 vape. Got home and opened it and it tastes like a literal burning wood fire. It's…read morestill full and I have the receipt and the box and vape. Called to see if they would swap it for one that wasn't defective and they refused. I explained that under Massachusetts law they have to repair, replace, or refund a defective item. They told me good luck filing a complaint with the state. I can't believe they have this many good reviews for customer service. Over a $30 defective product (which happens) they would rather have a complaint with the better business bureau and the attorney general's office than make it right. I guess I'm filing the complaints just on principal after how rude the guy was to me on the phone. I'll never shop here again......

Not a satisfying experience. Just purchased $143 worth of juice, wish I hadn't. The gentleman…read morehelping me acted like he would rather be anywhere else but assisting me. I am in the market for a rebuildable tank and some of the information he gave me was wrong and misleading (I checked his info on a few sources online to verify). Much of the juice is behind the counter blocked by Covid plexiglass and difficult to see. He was not happy or patient in having to tell me what was behind there, but we couldn't disturb his dog. Upon checking out I asked for a discount for a multi-bottle purchase (most shops I frequent give a 15 or 20% discount on orders over $100 or offer a rewards card). Here you put in your phone number for a $5 discount. Since leaving the store three hours ago I have received 9 texts from the "rewards" company. I am pretty loyal to a shop in downtown Portsmouth which has always treated me well but wanted to see what this place had to offer. I will not make the mistake of going back to NH Vape Gallery. For what I spent here I could have gotten better, cheerful service and more juice for my money in Portsmouth. The selections of juice are pretty similar. Shoulda just walked out but I had the momentum toward the purchase and didn't think it through. I drive from Salem Ma to get my vape supplies, I'll continue driving the extra miles for the service I want and the prices I'm willing to pay. Disappointing and sad, go to Portsmouth

Pretty much can't get better than this small business. Excellent selection of flavored juices and…read moreequipment to use it all sold by the extremely knowledgeable and friendly owner. I drive here from Massachusetts just to get juice, and this is definitely my go-to place moving forward. Go here, not anywhere else, I say. Prices are what they need to be, are you'll know that you're buying. Well worth the trip.

While visiting the Gloucester/Salem areas of Massachusetts, I sought out a cigar lounge to get a…read morestick and pass the time. I found one on Washington in Salem. Parking was horrible and I sought another. Good thing because this shop didn't even have a lounge. I found The Smoke Shop thru a cigar app. Great spot, with its own parking lot and not far from Salem. Decent options in the humidor and the lounge was fantastic. Met three locals during my time and had great conversation! Wish I had this shop in my hometown in Texas. Definitely recommend!

I love this place. Highly recommend coming here over any big box store. The staff is always very…read moreknowledgeable and friendly!

their service selection. The people that worked there are awesome if you wanna try a flavor, they…read moreeven opened it up for you. I live in mass so I try to get out there once a month to get my vapes and the prices are the best.

My LostVape was on its way out and needed new mod. Called Vape Co and they said they had a kit in…read morethe color I want. Show up, no kit but they had the mod. The mod price came out to be less than online and they gave me a few bottles of juice to make up for the error. Very nice guys who like to talk vapes and juice. They threw in a bottle of innevape Heisenberg and a Prohibition Speakeasy (root beer float). I prefer fruits and desserts so this was a nice treat to try something I don't usually vape. I live in MA so I tend to buy a bunch of juice at a time and go to a couple shops in NH. Vape Co is now my first stop on restocking sojourns.

Chemical reaction in my eye for a wk 2 different brands shake/trim wanted to speak to manager but…read moreemployee said " don't bother" there the CCC I can report but want to deal w/ him

First off this is a nice dispensary with really good employees, but I do have a warning. This…read moredispensary just implemented the pay on the website feature. I've used this feature at other dispensaries. I understand it's something that they don't control. It's done by a third-party, but I had an unauthorized charge for almost $30 for products that I never ordered the dispensary made it right by giving me $30 credit but because I keep my money in my savings account not in my checking my bank charged me a $30 overdraft fee because it was a charge that I didn't see coming. I never got my $30 for the overdraft fee back so I did lose $30 in this whole ordeal so buyer beware if I was you, I would not use the website pay feature pay in the dispensary. Do not even put your bank account information..