Good selection, sales guy Tyler was great. He was very helpful. Nothing against him…read more Dealership was off, prices were high! Added a "C Bond" windshield protection for $999!! What a scam. Just painters tape to act like they did something and maybe some RainX sprayed on the windshield.

The Toyota CPO Required "Option"…read more I recently attempted to purchase a used 2026 Toyota Tacoma Trailhunter ($58,300) from this dealership. We agreed on a price and I was able to secure a loan from my credit union at a good interest rate. Since I live in Dallas, I had to wait till the weekend to drive in, test drive and make the purchase. I didn't want to get blindsided with some unknown fees at the last minute or during the finance process so I stayed in communication with the sales guy the whole week and I had him verify the sales bottom line + TTL. I had everything ready but the day before I was to drive in, the finance & sales guy (the same guy I stayed in communication with the entire week) were trying to sneak in the Toyota Certified Pre-Owned cert "option" for $1,995.00. They said it was "optional" but when I told them I didn't want the Toyota CPO they both said I had to get it. It would either be rolled into their financing or if I used my credit union's financing, I was going to have to pay for it. I then said: "So it's not optional then - this is required?" They responded with: "No, it's optional." I was confused so I tried to get clarification - they kept saying it was "optional" but I was going to have to pay for the CPO someway otherwise they would not sell me the truck. Their logic drove me nuts. They didn't seem to understand the meaning of "optional" - so I told them I wasn't buying the truck. I walked away from the deal and would caution others to get everything in writing before making the trip.

This is now Cavender Nissan. Recently moved to the area and had an oil change and tire rotation…read more Their prices are competitive for what you get for this service, plus being with a dealership gives me piece of mind that work will be done correctly since I travel a lot for work. Mike was very friendly and knowledgeable, and I was out in less than an hour. Looking forward to making them my go to dealership for future service.

This dealership is now Cavender Nissan and I cannot say enough about the wonderful experience we…read morehad in buying a new Nissan Rogue for our fresh TXST graduate. The online advertised price was EXACTLY the price we paid. (We've had terrible prior experiences with other dealerships tacking on thousands of dollars in surprise mandatory fees when it came time to sign papers. The opposite was true here! Pricing was transparent and straight-forward.) Bryan was super responsive, honest and kind in his treatment of our daughter when she came in to test drive. Jay in financing was so reasonable and easy to work with. He got us a fantastic finance rate with a credit union local to us and I was able to sign everything electronically - It was incredibly easy and low stress. I'm so impressed with this experience and so very glad Cavender had a vehicle my daughter loved on their lot. I'd give 10 stars if I could!

About a month ago, I purchased a used Toyota from Chuck Nash. I knew what I wanted when I walked…read morein. I knew how much I wanted to pay, how much the car was actually worth, etc. I was pre-approved with a check in hand. Adan was my sales consultant. He was fine. But when it came to negotiating...he laughed at me. I told him my out the door price and he scoffed and laughed at me. I get it. Sales tactics, make it seem like the price I'm asking for is outrageous and I don't know what I'm doing. You're looking to make a commission and you have to work your hardest to get the best price for the business. It may work on others, especially women, but not me. It just pisses me off and I definitely wasn't budging then. He was training that day too...so I get it. You don't want to look bad in front of your trainee. When I got the price I wanted, he defeatedly dropped the paperwork on the table and laughed. Then had the audacity to ask me to write him a review. My finance guy, I'm sorry I can't remember his name was wonderful. He was playing respectful music (unlike another finance guy playing rap LOUDLY for all to hear) and had a desk with little trinkets from other countries he's visited. He didn't push me to purchase additional stuff. He asked and when I declined, he said yes ma'am. I know that probably goes against sales tactics, but it was respectful. The only reason I would come back, is for him. Additionally, quit telling people your registration will be ready in a week...Adan. I called today, a month later, and the receptionist said that a week NEVER happens and she has no idea why the sales guys tell people that. Be honest. I already bought the car...you don't need to continue telling me stuff that isn't true. When we came to pick up the car, Adan wouldn't even look at my boyfriend and say hello. He said congratulations defeatedly handed me the keys and basically walked away. I'm sorry I didn't give you the commission you wanted, but attitude is everything. Don't be a sore loser. Looking at the size of your ceilings and Christmas tree (he showed me on his phone at his house) you're not hurting for cash bro. Smile, be genuine, and have a good time. Thanks for the Christmas brownies though.

Customer service is the worst. Service advisor was not helpful, could care less…read more Seneca is horrible the worst. Do yourself a favor save your money. They were at $250 just to put it on the test set. Went to Tru Automotive Repair who charged me $89 and solved the issue. Chuck Nash and good ol' Senaca want you to wait three or four days just to let you know what needs repaired. Now Tru Automotive had me in and about 2hrs later had the results of the test and we are getting our vehicle tomorrow'. And way cheaper. I have four GMC vehicles and all of them will go to Tru Automotive. Sorry Senaca and Chuck. Take it from an old sailor, no one has time for that kind of treatment. If your money is as important to you as it it to my family checkout the alternant Tru Automotive New Braunfels. And no I do not work there

I have been coming to this location for years now. I have had my ups and downs but overall I like…read morethis place. Good customer service and if I ever have an issue I speak to the manager and he helps a lot! I have even bought 2 vehicles at this location. A 2025 CRV Hybrid Sport, and a 2026 Civic Hatchback Sport. The deals are great at this location has engine lifetime warranty and special offers for military. So I recommend this place, and if you want a good salesman I highly recommend Nick Reina.

This service center is very expensive. They had my car for oil/filter change then stated all fluids…read moreneeded to be changed. They had my car for a whole 1hr 40 min and the total for parts/labor plus tax/hazardous material fees came to $531.00 which only $151.00 was parts. Do the math. How much do they pay for labor? I know it is not 1:1 but seriously I was sticker shocked. In addition, the waiting areas are so uncomfortable, worn and not very clean. Round Rock Honda was superior to this place. RR Honda the Service Tech would come out and go over the list with pricing before approving the work. I got a text with a list of what is recommended. I always have Honda for service but now that I have moved, I will stick to the smaller shops. My car has low, very low mileage for being 7 years old. Seriously, way too much. STICKER SHOCK

Eli is a really genuine sales man, and will work hard for you!!!…read more This is our 2nd Ford pickup from Griffith Ford, and the sales team was great to work with. It was a multi-day process this time due to some shopping we needed to do (used vehicle this time for my son, and budgets had to align), but the salesman kept us in the loop and eventually we decided the Ford F150 that Griffith had was the 1 we wanted...and we were able to come to mutual terms. I was surprised that the used vehicle market was so strong and no other dealership was willing to negotiate with us, but Griffith worked a deal and our sales man Eli made this a great experience. ***I have had some issues with the Service Dept in the past regarding timely repairs, so we found a more local company to work with for our normal service needs like oil changes and upkeep. I have used Griffith's service dept about 5 times for misc repairs, and 3 of the 5 times it was a good experience - its all about communication and some of the Service guys are better than others...just like in life!

When I was attempting to sell my Ford Expedition, I had one of the most unprofessional dealership…read moreexperiences I've had in years. Someone from the dealership contacted me about purchasing my vehicle. I provided all the information about the car and was given a specific price they said they would pay as long as the vehicle was in the condition described. Based on that, we scheduled an appointment for Saturday at 4 PM. I made it very clear that I would be driving over an hour from Austin to San Marcos, and I specifically confirmed that this was essentially a done deal if the vehicle checked out. I was told yes. Because I was told they would be taking the car that day, my husband even drove down in a separate vehicle so I would have a ride back to Austin after completing the sale. After driving the hour down there, the usual dealership runaround immediately started. Instead of simply verifying the condition of the vehicle -- which is exactly what I was told the appointment was for -- they started asking questions like "Are you ready to make a deal today?" The deal had already been negotiated before I ever got in the car to drive there. They inspected the vehicle and confirmed it was exactly as described and that they would honor the agreed price. Then they informed me that at 4 PM on a Saturday their accounting department was gone, and the only way to complete the transaction was for me to leave my vehicle AND the signed title with them, and they would mail me a check in a few days. No reasonable person is going to leave their car and title with a dealership without payment. After wasting half my day, over 100 miles of driving, and having my husband drive down separately because we were told the deal would be completed that day, I understandably pointed out that this should have been communicated before asking someone to drive an hour for what was represented as a finalized deal. At that point the manager, CJ, handled the situation with complete unprofessionalism. Instead of acknowledging the dealership's mistake or attempting to resolve the situation, he became rude, dismissive, and abruptly said "Fine, I don't want your car," before walking away. That is not how a manager should treat someone who took time out of their day and came in ready to complete a deal that the dealership initiated and confirmed. If this is how CJ represents the dealership, ownership should seriously reconsider whether he should be managing customer interactions at all. A manager's job is to solve problems and treat people professionally -- not escalate a situation that his dealership created. This dealership wasted hours of our time and showed absolutely no concern about it. My advice: don't bother coming here to sell your vehicle. There are plenty of dealerships that will treat people professionally and actually honor the commitments they make. Ownership may want to look into how customers are being treated here, because experiences like this are exactly why so many people distrust car dealerships in the first place.

If I could give zero stars I would. Started out fine and friendly enough, I wanted a Buick Envision…read moreand they had an AWESOME deal posted online. When we started running the numbers they started talking about me having to pay taxes on my trade in which I knew was a red flag because it's part of the total transaction. Then they come out with the initial quote and they "forgot" the posted total discount amount so that was wrong. Then I start looking at all these add on costs. $500 for a lifetime battery. $200 for wheel locks. $1000 for a paint protector they already put on and will still need to do a second coat of. $700 for window tint. None of this was posted online. And it was conveniently not brought up at all in the initial convo or test drive (I would have laughed my ass off and walked away if someone told me I would be charged $200 for wheel locks and told me it was a dealbreaker, that they wouldn't take them off or remove the cost). None of this was on the main sticker, and again not posted online. Then they tell me they can't remove it because they would be out 3K. Okay, well maybe that should have been considered before you posted a discount amount online. You went too hard on the discount and now you are just trying to make it back with add-on fees and that is not my problem, nor should that be on the customer. They refused to take off even the $500 lifetime battery or $200 for wheel locks so I left letting them know I was not happy, not that I would have agreed to any of the add ons anyway and then FINALLY I get a text about oh I am very sorry I didn't go over those with you during the test drive, I usually do cover it when I start with numbers, it is technically on the windshield and its still a great deal for you! (I get a picture of the tiny print posted dead center in the middle upper section of the windshield...) They should not be allowed to post that big of a discount online without also posting what other add-ons will be added to the cost of the car if they are a hard limit. That makes the total cost they show you online false advertising. And even if they can get away with that then at least tell people when scheduling so you aren't wasting their time, because the back and forth sitting at the dealership is annoying enough. Long story short this dealership is false advertising their inventory online, and scamming people with add-ons to fix their bad calls. NOT TO MENTION WHO THE HELL WOULD PAY $200 FOR WHEEL LOCKS, WTF?!

My business was looking for a work truck and Jessica at Chuck Nash was great to work with. Ask for…read moreJess

Ask for James Ramsey, he went above and beyond in my car purchasing process. I had to wait hours…read morefor my insurance to finally provide me a temporary and James was there the whole process, he even assisted on contacting my insurance. Great guy and salesman!

These guys are a rip-off. The car they sold me has electric issues and their bs 2,000 warranty is…read morecrap. Stay away from these guys. I look it back to them and the dealer told me I have to take it to a different dealership that can make repairs. The thing is their warranty is with them. Not any other dealership! They wouldn't give me my license plates because he wasn't "my dealer" and said I have to wait for the guy who sold me the car. These people shouldn't be in business. Customer service is their last concern

It's no surprise to me that this place has only two stars. It's unfortunate that they had what I…read morewanted because if I could have found it anywhere else I would have gone there. I feel like I got a good deal on my purchase, probably could have negotiated more but it seemed fair and I needed a vehicle stat. Vehicle had some issues that eventually I figured out how to solve on my own in their parking lot. Their car detail service sucks. I feel that it should be better where they get in between the seats and wipe down the interior including the windows, I was just really let down they said it would look new. They proved to me that if you want something done right you have to do it yourself. I'm the kind of person that would give exceptional service to any of my clients regardless, but in this case especially if they were making a large purchase. I'd go above and beyond and make sure that all my departments offer top notch service. That's how you get client retention. They seemed only willing to help or do their best as long as I promised to buy, or buy again from them. Dimitri is awesome though. He was literally the only good thing about my experience. I think he did the best he could, and went above and beyond as far as he could. He deserves a raise. Overall, my general feeling about this place is they are a bit shady and it sounds like everyone is afraid of the GM. ‍ P.s. I named my car after the GMs wife, (that's a whole story from my experience all on its own) It suits my vehicle and my pettiness knows no bounds.

Called in advance and talked to multiple in the service department and was assured my car would be…read moreready same day by multiple people , then got the run around and was lied to about them not having any loaner cars , also previously family members have bought cars here and been majorly disappointed by the workers here , came in treated everyone with respect and got none... DO NOT COME HERE ; additionally after they lied about not having a loaner , the shuttle they tried to drop me off in broke down in the 10 minutes to get home , goes to show how this place

BE WARNED. We purchased a vehicle from this company almost three years ago, and within just three…read moremonths, the transmission failed. It took about a week and a half to repair, and while we did get the car back, it has been one issue after another ever since. I understand the vehicle had over 150,000 miles, so some repairs are expected. However, the transmission has now failed again, and the situation has only gotten worse. The finance company they work with refuses to refinance or offer any reasonable solution. Instead, they are pushing us to either surrender the vehicle or take on another $20,000 loan with even higher payments. They are unwilling to work with us in any way, including adding repairs to our existing payment plan. What makes this even more concerning is that my sister had a very similar experience after purchasing from the same company--constant issues that never seemed to be properly resolved. If you're in a desperate situation with poor credit, this might feel like an option. But if you're looking for a reliable vehicle and a company that stands behind what they sell, I would strongly suggest looking elsewhere

I wouldn't even give them one star but I need to leave a review to save anyone from this disgusting…read moreexcuse of a company. Please please please go anywhere other than this. They sell you a faulty car and do not work with you what so ever. I have never in my life heard of someone completely shutting a car off after 2 days, they don't even give you a late fee or anything just leave you helpless and won't even work an arrangement out with you. I'm so over these companies taking advantage of vulnerable people. I really don't know how this company has remained in business because what they're doing cannot be legal. Save yourself and DO NOT do business with them