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The Trigger Group

5.0 (1 review)
Updated over 3 months ago

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8 years ago

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Vance Outdoors - Springfield Echelon 4.5 with an Aimpoint ACRO and Surefire X300-U

Vance Outdoors

3.3(107 reviews)
5.3 mi•Linden
•$$

Whether you are an experienced shooter or a new one, the staff here are very patient,…read moreknowledgeable, and informative, compared to other gun stores in the metro. I also noticed gun and ammo prices here are more competitive than other places. They always have something on sale or clearance on their weekly ads. I purchased 2 guns here on two separate occasions. A very nice and knowledgeable gentleman by the name Laird, helped me with the purchase and everything went flawlessly. I went on a weekday and wait time was not bad. More time for viewing the huge selection. I remember weekends can be busier but that's expected but again it moves fast enough in timely manner. One thing I know, if you got a service number, you will be helped even if it was near close time. I like the fact that the staff make honest meaningful suggestions per your personal needs and your specific applications only, rather than trying to sell you the highest priced merchandise. That matters a lot especially for the novice customers. I highly recommend Vances, both locations this one and the gun range in Obetz, for unbeatable customer service and prices.

I purchased an IOP item via Vance's website and received an email my order was ready for pickup. I…read morescheduled a pickup time which was confirmed. I've ordered several items this way from Vance's at the Hebron store and was always greeted by the CS person at the counter and taken right back to pick up my items. Upon arrival at the Cleveland Ave store, I informed the front desk I had an order ready for pickup and the lady referred me to Gayle, who is the IOP rep and should be familiar with the process. I informed Gayle I had an order ready for pickup and also had an appointment time scheduled. She told me to take a number. I kindly informed her again that I had an appointment time confirmed. She rudely said, "That's nice, but you need to take a number"and then proceeded to grab a number at the gun counter for me. She handed it to me and stormed off. After waiting about 20 min for my number to be called, Courteny called my number. While doing my paperwork, I asked her what the process was for order pickup with a confirmed appt time. She kindly informed me the front counter should have given me a buzzer and a light at the gun counter would flash and the buzzer would go off when my item was ready. I told her of the ordeal I had with Gayle and she again informed that is NOT the process for pickup in my situation. Courteny was a so kind and knowledgeable. If not for Courteny saving the day, I would have left zero stars for the way I was treated by Gayle.

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Vance Outdoors
Vance Outdoors
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The Trigger Group - guns_and_ammo - Updated May 2026

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