A Fantastic Stay--Hyatt Regency Sacramento Delivered Everything We Needed!…read more I don't usually make it a habit to stay at 4 or 5-star hotels simply because I like to avoid unnecessary hassle, which is why I typically go the Airbnb route. However, Airbnbs have really been striking out lately, so we decided to give the Hyatt Regency on L Street a shot--and I am so glad we did. From the second we arrived, the experience was seamless. We were able to park right away, and check-in was an absolute breeze thanks to a super friendly and helpful team. We were up and in our room within minutes, and walking in to find the AC already blowing cold air instantly won me over. The bed was comfortable, we had zero issues sleeping, and the location made it effortless to get around and do everything we came to Sacramento for. Having a great bar, lounge, and full-service restaurant right on site took care of all our needs, including breakfast to start the day off right. This stay completely changed my perspective, and I would gladly come back in a heartbeat!

Sadly this isn't a review about an actual stay but more about the customer service experience in…read moretrying to talk to the reservation team. Over the last two days I've been trying to make reservations for my partners birthday in the next couple weeks. He and I have been trying to find the best and most relaxing accommodations at a decent and fair cost. With each of the associates I spoke to I was sadly getting miss leading information about what amenity's for a bundled package for the birthday. Most if not all hotels offer some packages that make a stay more comfortable and enjoyable. One associate offered free complimentary parking, small daily allowance and also a 2 pm late check out while other associates said that you never offer those. I understand that things can possibly change per associate but to say they are never offer something is odd. Not to mention on top of all miss leading information they kept referring to my partner as my wife when I already said it's for my partner ( he). It's very insensitive, unprofessional and presumptuous to just assume our partners orientation by just our voices (this happened multiple times to the point I had to correct)! I didn't receive any warmth or personable connection with the associates to feel like I'm being welcomed to make a reservation. They were very cold and robotic like I'm being sold a car. Talking to someone to book a stay at a Beautiful hotel like Hyatt Regency should be welcoming, like home away from home. So far with my experience just with the phone conversations is persuading me to look elsewhere. I expected better from Hyatt.

My two best friends surprise me with a pre-wedding weekend!…read more We stayed two nights in this centrally, located location. Paragary's is right across the street for a nice dinner and there is a good Asian restaurant within walking distance., Starbucks is right next-door and so is an on-site breakfast lunch spot. We went to the Asha Urban Bathhouse for a relaxing afternoon and then manicures and pedicures.

We stayed for one night on the 4th of July while in town to watch the A's play. When we returned to…read morethe hotel around 10:00 p.m., everything seemed fine at first. However, there were a few unexpected issues that were disappointing, especially after reading so many positive reviews. A couple of the face towels in the bathroom had a noticeable mildew smell, which was unpleasant. In addition, the air conditioner was extremely loud throughout the night. It repeatedly turned on around 1:00 a.m., 2:00 a.m., 3:00 a.m., and 4:00 a.m., making it difficult to get a good night's sleep. I hope management will address these issues, as they would make a big difference in the overall guest experience. Other than that, our stay was fine, and I appreciate your attention to this feedback.

We really enjoyed our stay at Embassy Suites Old Sacramento! The location right on the river was…read moreperfect, and the hotel had a great atmosphere. The drinks were excellent, the complimentary breakfast had plenty of options, and while it was definitely a busy hotel, everything was well managed. We stayed on the 8th floor, which was nice and quiet. One of my favorite features was the separate living area with a ceiling fan, making the room feel much more comfortable and spacious than a standard hotel room. The staff was friendly and welcoming, and valet parking made coming and going easy. We'd definitely stay here again.

Let me start off by saying my experience at this hotel was NOTHING short of AMAZING…read moreThis was one of the Greatest Weekends for me, as I had arrived early to the hotel as was waiting for a room to be ready for early check-in. I was greeted by helpful staff and started exploring the lobby and the amenities, it was my first time in Sacramento, as well as my first time Meeting & Greeting a young lady I had met Online ‍‍ We weren't meeting up for a few more hours so I decided to explore the area for things to keep us busy, mind you it's Memorial Day Weekend The staff at the Embassy asked what brought me there and so I told them about how we met and what got us to this point. The staff saw I was a bit nervous/anxious and immediately without my knowledge, jumped into "Action". I asked about having flowers delivered.... Then they gave me recommendations for attractions and events for the holiday weekend "Do you have any dinner reservations we can help with"....these were some of the suggestions and questions I got ‍‍‍ After exploring, I came back to see if my room was ready, and I had been upgraded to a Suite, which had a view overlooking the River Then she arrives ‍‍ And I head to the lobby to greet her, she asked to see my room, so we went back up & upon arrival...the flowers I had ordered were in front of my door she was so surprised and I totally wasn't expecting that delivery by the staff I showed her the room and the view then we went horseback riding. We got back around 730-8pm the staff had changed but all knew this was a special weekend, because once we got back to the room we had an even bigger surprise.... A whole table setting in our room with Chilled Champagne and a lavish charcuterie board Needless to say, this Weekend will be one of our Cherished Memories as the staff went Above & Beyond making our visit the Most Memorable Thank You Melissa Medina Director of Front Office Operations and Embassy Suites Hilton Riverfront for The Best Hotel Experiences I've Ever Had We Will Be Back

I've had the opportunity to experience The Citizen Hotel a few times now, during work trips and a…read morePilates event, and they never disappoint. The rooms were clean, the location is convenient and just a short ride from the Amtrak station, and it's a great place to stay when exploring downtown Sacramento. I also enjoyed the hotel's décor, which gives the property its own unique character. If you're driving, I'd suggest using the nearby parking garage or valet. I personally felt more comfortable avoiding street parking.

I usually enjoy staying at The Citizen but it's been hit or miss for me now for a while. For the…read moreprice you pay per night here, I'd expect a since stay. The room sizes, I've realized, vary widely. I've been lucky enough to be put in rooms where it's far too much space for one person (not complaining, just an observation!) and this last visit, I was in a room where I could barely pull the chair from the table without hitting the bed. Felt like I was in a small dorm. Light switches weren't working, wires near the phone and tv were exposed & it just wasn't the nicer Citizen experience I am used to. I will have to see how things go on my next visit and hopefully the room is nicer otherwise I may have to explore my other Marriott options in the area (of which there are plenty).

We stayed here for my daughter's "pre-prom" night , and let me just say that we were more than…read moreimpressed! Thank you so much to the Hyatt House Sacramento for helping make my daughter's prom so special!!! Amazing venue and even better service. Cosmo and Teffani were beyond amazing and helped make my stay feel comfortable with elegance and class. The customer service Cosmo displayed was unmatched !! We felt like royalty with the amenities the hotel offers and exceptional service . Thank you for assisting in making this milestone event magical !! Book here!!!

my boyfriend & i came here for our anniversary. we stayed from the 17th-20th & valeted our car the…read morefirst day & kept it in the parking garage the entire time. the customer service was a mix of nice & subpar. we stayed in a suite with a kitchen which was very nice but one of the stove knobs was missing & when they sent maintenance to fix it he asked us if we had the missing knob. this was a bit concerning to me because it gives me the impression they don't really pay attention to what is in their rooms. it came with dishes & some of them were dirty & needed to be washed. the breakfast was okay, we only went once because we were very unimpressed. none of this is really a big deal honestly but what ruined the experience for me & made me sure i won't be back here was the valet improperly turned off our car & drained the battery. they were also pressing random buttons & pulling handles because the windshield wipers were all set in different directions. the young man working for valet the day we left named jim offered to jump start our car which was so helpful but when i went inside to tell the front desk that the valet from check in drained our car battery & asked for a refund they said they could only give us a refund for the last day. i told them that i had been there for 3 & the woman at the front desk said in such a matter of fact tone, "but your car was working every other day so we can't give you a refund." MIND YOU, our car was in the garage since we checked in?? additionally, i used my card for the $150 deposit & the woman at the desk when i checked in told me that after our check out the $150 deposit would be given back to me. she never told me my card would be used for anything other than the deposit. today i check my bank statements & see a $90 charge & i call to ask them what's up & they tell me that my card was charged for the valet. the valet that drained our car battery that they won't give us a refund for. i tell the woman over the phone that, that was never communicated to me because my boyfriends card was on file too & all she says is sorry they didn't tell you that, have a nice day. on top of all of this they didn't even have a pool! i enjoyed my anniversary but the staff inconvenienced me more than anything.

My daughter gifted me to Kimpton Sawyer Hotel for a staycations. What a lovely hotel for it. It's…read moreclose to many interesting destinations like the Golden 1 Center, Crocker Arts Museum, California State Capitol Museum, California State Railroad Museum, Old Sacramento waterfront, and cinema, all within walking distance. When I checked in on Sunday (July 26th, around 4:30 pm), the female staff (whose name I forgot, ) at the front desk was very friendly, professional and super nice. I got a very nice upgraded room (because of my daughter's credit card privileges). The room was big and clean. But the spotlight is on the bathtub!!! A standalone, deep, and curved soaking bathtub that I was able to enjoy this full-body immersion experience with the mandarin and citrus bath salts that the hotel provided. That made my stay truly luscious and fulfilling my daughter's aspirations for me!!. They have a coffee time in the morning at the lobby where we can choose from tea, hot coffee or iced coffee. Then we got to enjoy the social hour for drinks from 5 pm to 6 pm. They offered various wines, beers, liqueurs, non-alcoholic drinks, and appetizers. I particularly liked the cocktail, Silver Spoon cocktails, offered on day 1. It's very smooth and mellow especially when pairing with Korean spicy chicken wings which were the perfect appetizer. We really enjoyed the time at the cozy lobby. It's a nice way to cool down. They have a cocktails making class (Mixology) at the Revival (hotel bar/restaurant) for registered guests and the class is offered daily at 4 pm, same Cocomo drink every day. Adam was a fun and energetic teacher and we all were joyfully engaging like the perfect students. I liked the drink and the the class!! Activity for adults. It's totally cool! We ate our meals mostly at the Revival and room services from the Revival too. I will do a separate review about the restaurant. I loved their gym. Quite spacious with quite a few equipment. I was there exercising alone so I tried most of the equipment. They have a big beautiful pool that's absolutely inviting. They also have several cabanas for groups rental. But it's just too hot to be outside. So I spent most of my time in my hot soaking tub! . I also went shopping and watched a movie. Shenna was very pleasant when she helped me to check out of the hotel. I had a great stay.

We loved our stay and were especially impressed with the in-room dining breakfast! We tried the…read moreCarnitas Benedict with cilantro hollandaise and the Sawyer Breakfast, and both were absolutely delicious. Everything arrived hot, and the breakfast potatoes were perfectly crispy and full of flavor. I ordered the Sawyer Breakfast with two sunny-side-up eggs and the chicken apple sausage and potatoes, which was hearty, flavorful, and very filling. It also came with 2 toast pieces. They initially forgot the jam, but when I asked, they brought it right away (strawberry and grape jam). The service was friendly, attentive, and excellent throughout. We also tried the omelet and breakfast sandwich, and those were just as delicious. Breakfast truly exceeded our expectations! Overall, we had a wonderful stay. The staff was incredibly warm, welcoming, and accommodating, making the experience even better. The only small downside was that the sink in our room was quite small, so water tended to splash everywhere. Aside from that minor issue, everything was fantastic. Cleaning staff was excellent, we loved the room service. We also loved that the hotel offers complimentary bike rentals during the day, which made it easy to explore the area. The location is close to everything, and we'd happily stay here again!

Called the hotel the night before to ask for special accommodations and was treated like royalty…read more Katie showed exceptional customer service and understanding. She has a positive and spunky attitude that is much appreciated. I have never had a lack luster experience with this hotel. They are always amazing with their cleanliness and customer service!

Broken leg on nightstand left table unbalanced so when I put my hand on it in the dark (getting up…read moreto use bathroom) I lost my balance, hit my hand on the wall & barely managed to prevent falling. I woke up with 2 very sore fingers on my right hand. I reported to desk (only 1 staff working solo). She did give me an ice pack and a wrap. She did apologize. She asked me what she could do. That's odd to me, I've been in customer service over 45 years, I never asked a customer "what can I do?" for bad service or experience s...just make it better. I told her have someone go remove the nightstand so the next guest doesn't get injured. I went back to room to record how severely unbalanced the table was. A HK Supv (Myneli) was very kind but also unsure came by, I told her take it out PLEASE. It's a handicap room to make it easier for those of us with disabilities, not to make it unsafe or uncomfortable! She removed it as I requested. The front desk agent, said she was going to make an incident report and a manager would contact me, I never heard from anyone. That was 5 days ago. The front desk agent said she would put some points on my honors account, never happened. I also reported that I left my breakfast passes on the same dresser I placed the tip (not 2gether) the tip and passes were gone. The front desk did replace them, thank you. I also chose this location because it had an outside hot tub near the pool but was disappointed to see CAUTION tape like a crime scene. No access. PLEASE update repairs so we have accurate info when booking! I opted for a hot bath (dirty tub, I had to clean. See photos) There was also long hairs on the soap & shampoo bottles. I always travel with clorox wipes BUT why do we have to spend so much money and still have to sanitize a room? I still leave a cash tip daily because im sure they work hard & are most likely low wages. It's the right thing to do. Lastly the decor in the room was off. Only 2 small pictures and no full length mirror nor suitcase stand. I reactivated my Marriot account, I don't know if I will continue on with Hilton.... Update Manager? Luis Robles gave "stock" reply in Trip adviser...wow Hey Luis, you should ACTUALLY READ the reviews, some things require sincere attention not "copy & paste" reply....

Gorgeous property, top notch service, comfortable room and 5 star amenities!…read more We spent a considerable amount of time by the pool and the area was clean and relaxing. Brittany was the server bringing our drinks and she was the best --thank you!!! Later we had dinner at Scott's and had an incredible dinner (crab legs, filet, lobster, mash!). Sadly I can't recall our servers name but she was so, so awesome --- and she's friends with Brittany who was also there at the restaurant. My friend and I met up and were celebrating our birthdays, and they were so kind to treat us to dessert! Can't wait to go back!

Beautiful hotel and beautiful location on the Sacramento River…read more The hotel room is absolutely stunning with a huge bathroom and a clawfoot bathtub and shower. There is an outside swimming pool and Scott's seafood nearby. It also looks like the hotel could be a wedding venue. The air-conditioning was fabulous.

Hi Maria, My family…read moreand I were extremely tired from road trip drive from Oregon which we let the front desk know. The bikers are familiar and very friendly with your staff. It didn't seem this is one randomly occasion. We literally left at 3am in the morning because the noise started at midnight. I will be requesting corporate refund.

The best part about this hotel was the gentleman who maintained the breakfast area, he was…read moreextremely kind and the food was good and he always had everything stocked. We came back to our hotel night, one to a room that had not been cleaned at all and when I called down and asked why the lady asked if we had requested it and I said no we are not from here so we did not know to ask because where we are from it's standard cleaning every night. She said she would put us on the list. The next day housekeeping came, but we were still in the room and I told her about 10 minutes and she said she would come back at lunchtime, we came back eight hours later to again another clean room and only the bathroom had been done. I called down again and asked why and she said well. Did you specify that you wanted a full cleaning... What am I even paying for? So on our very last night, we got the room cleaned. This was not told to us at check-in nor did we see anywhere, but it was posted that you had to call and ask for rooms to be clean. We were a family of five staying in one room and requested an extra blanket, which they did not have any and gave us top of the comforter, which was weird. They also had no towels down at the pool area as well as ran out of bathroom towels. The beds were very uncomfortable, definitely would not book here again

The best hotel !!!- so clean - staff was friendly and attentive- gym was great - pool was great -…read moresmelt good everywhere! Breakfast was nice - they had gluten free muffins and toast . Wish there was a dairy free yogurt option at the yogurt bar - but lots of fresh fruit !! High ceilings in room and fresh filtered water on tap in our room with clean dishes and felt like a full kitchen! Also - had a room with 2 beds and a pull out couch and still plenty of room. Can't wait to go back.

We were visiting for a day and needed to find a place to rest and recharge before heading back…read more I've stayed at the same lodging in Chandler Arizona a few years back and fell in love. When I saw there was one within the area we were shopping, I knew I had to book it. Made the reservation and decided to see if all possible to check in early. (It wasn't by much) Swasy is the one who greeted me, asked how I was doing and overall made me feel welcomed. She explained the amenities and just by scanning the area, I could tell this was a nice place. As we were making our way up the room, Maria from housekeeping greeted us and let us know if we need anything, please let us know. Arrived at our floor and you can tell how comfy and inviting the bed is. Woke up and decided to take advantage of the gym at 5am. Greeted by Seth as I was helping myself to coffee. There were some items ready in which he added to help myself. As I thanked him, he reminded me breakfast will start at 7am and provided me what was on the menu. Made it to breakfast with Cecilia who works the area. I briefly met her along with Madison when I first checked in. Breakfast was fresh and flavorful Checking out I was greeted by Madison who I recognized yesterday when I checked in. Told her shes pulling a double in which she giggled and has such an infectious smile. Overall I am very satisfied with the awesome customer service especially the attentiveness and acknowledgement. Highly recommend