I have no idea why this location has bad reviews besides parking is sometimes an issue, but that is…read morenot UPS's fault. The people are helpful and friendly and they keep the line moving. The Amazon return kiosk has been a game changer. I would drive right past the one up on hwy 9 that is awful just to come here.

It's 10:26 a.m. 1/22 and I have called 4 times and no answer!! By the sounds of the other reviews…read moreI don't think I want to do business at this location, very sad. Management NEEDS to do something about their employees. I will go somewhere else!

This FedEx location is the best! Yvonne provides amazing customer service, attention to detail,…read moretimely communication and service with a smile! I came here last week for my first time and returned yesterday with another order both experiences for top-notch. Even during very busy hours the service was kind and friendly. Highly recommend speaking with Yvonne for all your printing needs!

Yvonne was helpful but Michael seemed like he was running from helping any customers. There needs…read moreto be more workers to assist especially during peak hours after 5 pm

I decided to take the time out of my day to leave this realistic review for someone else future…read moreuse. The male at the front counter (didn't get his name but doesn't matter) continued to cut me off while I tried my best to get my business need out. After that happened a few times, I decided I'd rather spend my money elsewhere, because I refuse to support such crass behavior. Now, when I tried to explain why I'm leaving, he still continued with cutting me off. The difference between customer service and customer experience will make or break business. If you don't care about being treated respectfully, then use this facility. If professionalism and respect matter, move on down the road.

Twice I had a story with sending valuable mail. The first time I came with a check and explained…read morethat I needed to send it with a guarantee of receipt, as a result, the check came only a month later. The next time I decided to send valuable disc and asked which service guarantees fast and 100% delivery. They advised me UPS. I sent, but my parcel was lost. Several times I came to Parsel Plus. but Raj assured me that now UPS does not scan parcels and showed me someone's negative feedback on Google, that the parcels are not scanned, and they can be lost. The tracking showed that the parcel was still in the post office. As a result, the parcel arrived a week later after paying for 2-day delivery. Today I came to the post office again, but Raj refused to serve me in the presence of other customers, because I "did not believe in his words that the parcel was sent on time." Very unprofessional. Rude.

A little slow on service but they are always busy. Still need to come to get all the services they…read moreoffer

Showed up at 6:59, the hours said they are open til 7. I literally just had to drop off a Nuuly…read morebag. This employee, a young man, already had doors locked, gates inside down and everything. I'm assuming he started closing WAY before 7. He was a young man with a backwards hat on. Tuesday June 3rd at 6:59pm. So unprofessional and lazy.

So completely unreliable. We pay extra to have a package delivered by a certain time. It's not…read moredelivered on time. They won't tell you anything. They don't know where their packages are. You should never pay extra for a specific delivery time because they do not guarantee it. All they say is file a claim and try to get your money refunded.

We had a package delivered today that was dumped in a wet puddle at the garage door. We have a…read morecovered front porch maybe 3 steps away. This is the second time this has happened. As previous reviewers have stated, UPS always puts our packages on this very accessible front porch. If it were up to me, I would never have FedEx deliver anything. It's just that the shipper uses them. I will let the business from which I ordered the item know that the delivery service they use in Alpharetta is unsatisfactory.

I need to return a double purchase from Amazon…read more Usually the place I return things at is Whole Foods, but this time it only gave me UPS stores as an option. I really didn't even know this location as here! It is in the sane shopping area as Kroger. Once I filled out the info on Amazon it kicked me a QR code and then I went to the store. I walked in, there was a small line due to the time if year, but it only took a sec. I handed them my package, they scanned the code l, and I was done! The place was clean, staffed, accessible, and easy! And it was closer then the Whole Foods location.

They don't open at the time they're supposed to. Came by at 9:15 on a Monday morning and they were…read moreclosed even though they're supposed to open at 8:30. I've had some ok service over the years, but it's useless if they aren't open during posted hours.

In the area for my trip to the DMV & needed a quick copy. Two employees were working & neither…read moreextended a welcome, hello, or anything. After a few minutes, I made myself known & in return got a dry "what do need?" Glad my visit wasn't a big printing or shipping need as I'm getting to the point of not wanting to spend money where bad service is present. I made my copy & left. A simple hello, how are you, thank you & you're welcome is free & effortlessly.

I came here at 9:30am and they are closed on a Saturday. There are 4 other people outside waiting…read morefor the store to be opened.

I went here to get some documents notarized and it was a painless process. Very happy with the…read morelevel of prompt customer service and professionalism. The cost was $12 for 2 documents. It only took less than 15 minutes even with other customers in the store being helped.

Poor service. Always long wait. Owners not customer friendly. Screwed up a signature required…read moredelivery.

Best in the business. They can meet your needs. They are very good at what they do and give you…read morequality work and will be very satisfied when you leave. They are very efficient at what they do provide you with quality work that you will be happy with. Thanks, Ben Burnett.

Jay and his wife provide excellent service at a fair price. Great locally owned business!read more

WALK IN TSA PRE, Definitely make appointment! But got lucky…read moreand got squeezed in nicely

I took an Amazon return here on 12/22/25, and the clerk said the bin was full, so they called the…read moremanager to ask how to proceed. They gave me the receipt but kept getting an error trying to scan the item in the bin. The manager told me to leave with my receipt. Even though I have shown the receipt to Amazon twice (on 1/5/25 and 3/15/25), I still have not received the $216 credit from Amazon. No one at Staples or Amazon can help me -- terrible customer service!!!