AVOID! Not sure why everyone is in a bad mood, unprofessional and horrible service. I had a pre-paid label that they just needed to scan and ship, package didn't have to be packed, but I had it in a box anyway to save time, I just didn't have it taped. (Tape and box was included in the pre-paid label) He still charged me $2 just to tape the top of the box LOL read more

Decided to give these guys another chance. Just dropping off an amazon return which I've done hundreds of time. Simple process but the old man gave me such unnecessary attitude. He's just a bitter old man. Worst customer service of any business in Ardsley. Going to drive out of my way to UPS on central ave. Very friendly and helpful there. read more

I have used this UPS store numerous times over the years and have consistently received poor and rude service, whenever the "older man" is working. He appears to be an unhappy individual who is passive aggressive with his customers. I have not reviewed this place before, but just went there recently and again same thing! I will, and recommend that others, either find another UPS store or use FedEx, too bad because this one is the most convenient for me :-( read more

I like to keep my sanity when it comes to shipping anything. Plus I usually compare prices between UPS and FedEx to see who has the lowest prices- that way I'm not caught by surprise on the spot. Especially since I'm mailing my daughter more care packages to the West Coast. But this time, all I did was print a return label my daughter had emailed me to mail some sneakers to her and decided to come to this Ardsley location since it was closer to my previous job. Most of the reviews here point jabs at the owner- and I definitely saw it too. Even for my quick 2 minute stop, I did a double-take and personally remember his cut and dry demeanor about him. Transaction was quick though, but some acknowledgement from him is all people ask. I on the other hand, thanked him as any normal person should. And yes...I did hold on tight to my receipt- because you never know. And yes...my daughter's package arrived at her home fine. But if you're reading this Mr. Owner- no one is asking you to go out for a cocktail- a quick smile and a bit of warmness- goes a long way. read more

The UPS Store - For All Your Measuring Needs - Shipping Centers Near Me - Ardsley, New York

See all

I had to return an Amazon package today, and the owner of the store was extremely rude and curt. The customer service is abysmal. Instead, I drove 15 minutes out of the way to use the UPS store on Tarrytown Road. read more

If I could give this location 0 stars I would. They help you out with nothing, if you forget anything it's an issue. I ran home to print out a receipt instead of being charged $2 from the store. I came back with tape that they said wasn't good and asked me to buy there's for $3. I also asked them for a seat since I was having leg pains because of a surgery a month back and was told "no, no seat, just leave." Please never go to this location, drive the extra 10mins to the white plains store. read more

Terrible service. Nasty attitude from the young Asian man with glasses. He began tapping his fingers as I was returning several items to be scanned for Amazon. It seemed as if I was inconveniencing him somehow. If you lack the patience, respect and customer service skills then you shouldn't be working as a staff member at a UPS store. He doesn't say hi, good afternoon, even thank you. Disgusting. No wonder they have such terrible reviews. When a customer comes in at least say hello, thanks, have a nice day. So incredibly rude. read more

A truly disappointing experience here that can ruin your day. I stopped by here with a shipping box, a book to send, and the labels printed out. I placed all the items in the box and asked the owner if he could tape it shut for me. He said there was no free tape available for customers and I had to buy a new roll. I asked about the rolls of shipping tape on the counter. He stated that they were not for customer use. I'll be taking my business elsewhere. Every other UPS store I've been to helps you tape your box closed and prints labels for you if needed. read more

I had an excellent experience once again at the Ardsley UPS store. Kind patient and very attentive.

Unfriendly, indifferent and inefficient. Stopped by for a basic amazon return - Complete waste of a visit. To be avoided.

The UPS store on Tarrytown Rd. is fantastic! I made an error and returned the wrong package and the gal who owns the store went "above and beyond" in helping solve my problem. Customer satisfaction is definitely first on their list and I would highly recommend them read more

I dont know what the hates all about but been there a few times to ship my electric skateboard and didn't have a problem with the staffs at all. The people working there are funny people if you speak Korean. There english is average. read more

I dropped off a package to the UPS store location #2202. The package weighed 71 pounds. I am only 115 pounds, so I had my 75 year old Father help me load the air conditioner into and out of the car. I then had a trolley with me so I could easily roll it into the store. The Customer Service Representative was exceedingly rude. He was a young white male and he told me I needed to lift up the package and put it on his scale. I complied, picked it up 3 feet, put it on the scale. I received a Receipt. I was turning to leave the store and this Customer Representative told me I had to move the box off the scale to the front of the store with the other packages waiting to be picked up! I have never in all my years of shipping with UPS been told to do anything with a package once it was receipted. I complained to him, and he just laughed. I picked up the package as best I could put it by the others, effectively hurting my neck and lower back in the process. I then went back and asked to speak with a Supervisor. The two employees said he was not available. I then proceeded to let them know angrily that once they take responsibility for a package and issue a receipt it's their job to put it where they need to, it's not my job. The white male just kept laughing. I said, no UPS store behaves in this manner - he told me to go elsewhere then. I asked the other employee a Asian lady, the name of the white male, she wouldn't give it to me, saying today is his last day anyway. The boy continued to laugh. I asked her for the managers information, and she gave me a UPS business card, with zero information about the Manager. I had to ask her twice to give me his name, she said Chris Lim, and she has no other information about him. So a couple of issues here, after I was receipted that boy had no right to tell me to move the package to the front of the store. Thats not my responsibility. Number two, it seemed to be racist as he was helping all the white clients just fine. Number 3 there is no accountability as there is no Manager available. Absolutely abysmal store. There is a UPS store on McLean run by women, and they help people who are struggling as soon as you enter the store. What a difference a location makes. read more

Hello, my name is Ron and me and my wife was being helped by Oscar from UPS store located at 923 Saw Mill River Rd Ardsley, NY 10502. Oscar was very condescending in regards to a amazon package and how it was sent to me in the box provided. I explained to Oscar that this is how it was sent to me but he insisted on not helping me with this package and that I should just come back or go to another store to ship off the package. As my wife was leaving he didn't give her the receipt and when she asked for the receipt, he stated "you are going to need it" but in a very condescending way. I also looked up this store on here for reviews and see it has a 1.5 out of 5 stars , which now makes sense. This person needs to be fired or retrained. Imagine how many other people are complaining. read more

The older man behind the counter is so rude!!! He talks down to people , I always try to give local businesses my business, but this guy does not deserve business! read more

If I could give 0 stars I would. Horrible customer service, and the owner avoided any culpability when it was his fault the issue occurred. I never write reviews, that's how bad and unprofessional the service was. Just some basic courtesy could have prevented this review from being posted. read more

ZERO stars, NEGATIVE STARS! The communist behind the counter wouldn't take my package without me telling him my medical history. He asked AFTER he already helped me, scanned out the package and generated the receipt. He was rude, out of line, and offensive, it is no wonder why this place has so many poor reviews. Trust the negative reviews! P.S. Week prior, he charged $9 for a small roll of tape. It is worth driving out of the way to avoid this place! read more

Warning!!! This store will absolutely rip you off! It's all run by one family, and it seems the father is the driving force behind ripping people off. They charge $200 for a box - that's right a cardboard box! - that every other UPS Store in the area charges $18 for. Not only this, they have all sorts of rules to inflate pricing that no other place has. DO NOT GO TO THIS STORE!!!! read more

I've been here a few times to send the packages. Prompt and courteous service. A simple hello with a nod and the package was on its way with no issue. I'm not sure with all these negative reviews... I just found out they also do Notary service including the witness. What a pleasant surprise !!! read more

Staff are great and very knowledgeable and helpful. So easy to make a return to Amazon too!

You wouldn't think picking up or shipping a package could be surreal. But these characters should be avoided. It's worth at least an extra 10-15 min to go somewhere else. Seriously ! read more

Very nicely done. I needed a book copied and binded. Not only did they do it quickly, but it was so easy to do. I simply sent them an email of the book, and within the next few hours it was done! The owner (I think he was) was very nice. The other person I dealt with, Al, was even more so. Very professional and efficient. This is now my favourite UPS store by far. read more

As referenced in the other reviews the owner is rude, condescending and simply not helpful. I will drive the extra few miles to bring my packages to UPS in White Plains. UPS needs to take notice and shut these doors for good as it is a poor reflection on the company as a whole. read more

The guy is dismissive. Passive aggressive and impatient. The woman is helpful, active and wants to assist. You'll probably get the man. I'm doing fed ex now. read more

I have been dropping off packages at this UPS Store for years. I always have the packages taped up and labeled, so I never had much interaction with the owner, although I did notice that he has a nasty disposition. One day, earlier in the pandemic, I dropped off packages at this UPS Store, and didn't want to go inside due to possible virus exposure, so a young guy who works there was nice enough to come outside, take the boxes, and bring me the receipt. This week, I drove there, and the nasty owner came to the door, opened the door, and told me to go inside. I asked him if he would please take the small package, but he said no, that I had to go inside. I wasn't going to have any further discussion with this jerk, so I walked away. I will never go back to this UPS Store. I am shocked that such a horrible guy with such a bad attitude can stay in business. read more

I've never had a store have me buy a whole roll of tape for one strip I would pay 50 cents for him to tape it w the store tap but no he is so cheap and made me buy an overpriced $5 roll. Workers NEVER answer the phone and seem like they would rather burn in Hell than work there. read more

If being consistently rude, angry, dismissive and constipated were the criteria for this rating, then this UPS store on Saw Mill Parkway, Ardsley NY, then they deserve 5 stars. After dealing with this miserable owner for years he gets the curmudgeon wanker of the year award (ok, for all years award). FYI, the UPS depot in Elmsford is a 5 minute drive away at 3 Warehouse Lane. No grunting or groaning there! read more

How is this man still in business? He is rude, nasty, and disrespectful. He tried to bully me into buying an envelope and wanted to charge me $2 for 4 inches of tape. He then tried to force me to buy a plastic cover for my label. When I questioned it, he told me to go somewhere else--so I did. Again, how is he still in business???? There is another UPS store on 119 in Elmsford. I will gladly travel the extra 8 minutes to avoid this man at all costs! I suggest everyone else does the same. read more

I'd rather drive my package to its final destination than walk in this place again. Owner is a miserable human being. I needed one strip of tape to seal a pound of coffee in a tiny little box, and this POS made me buy an entire roll. Good riddance pal. I took my tape and drove straight to fedex! read more

The nice thing about this place is it saves me 10 minutes each way driving to the real UPS customer center in Elmsford. I dropped my package off at 4pm- the woman who checked my package in at the front counter was pleasant enough but when i checked online it turned out that my package didn't make it to the main branch in Elsmsford till the next evening at 6pm.... If i had known, i would have driven it to Elmsford myself. Don't use this place if your shipment is time sensitive. read more

I should have trusted everyone else's feedback! I went into the UPS store to return 2 amazon packages, which Amazon had said should cost nothing. The owner, it seems, told me that I had to pay if I wanted to send them separately. I said I did not mind posting both in one box as Amazon had given only one refund slip. I seemed that he wanted me to pay to send them separately. Truth is, up until now, I still do not know exactly what made the older man raise his voice at me (several times), huff, look down in exasperation and roll his eyes??? I almost felt sorry for the younger worker who almost seemed afraid of the older gentleman. He ended up helping me to put both boxes into the one box I took THEN the older man lambasted me by saying he would not tape the box for me the next time!!!! Yikes, was it my perfume? No! Listen to me and everyone else! I won't stop going there. I will just make a point of ALWAYS reminding him not to take out his frustrations on the customers. If everyone stands up to the bully, they usually back down. read more

I remember a bad experience at this place from 2 years ago, but out of convenience we tried to use this store again to return an Amazon damaged-on-arrival low value item. Simple drop off with preprinted and prepaid label...what could go wrong? Well it was unpleasant from the 1st second. The owner was first rude with his "greeting", then he "recommended" is to buy new packaging from him. We politely declined and requested a tape. He said he wants $2 to use the tape. I now remembered it's the same rude owner from 2 years ago. Can't encourage such a jerk. We said no thank you and left. He acknowledged in a very rude way. We just went to another UPS store with our own tape this time. The clerk offered to tape it for us, all with a big cheerful smile. Avoid this place. Trust me and trust other reviewers, this guy will definitely make the day really unpleasant for you no matter how small a job it is! read more

They charge double the price of all other stores. Trust the negative reviews.

Listen I get that we're still in a pandemic and I understand things can be frustrating. With that said as a job dealing in customer service you need to maintain your professionalism and kindness. I only come to this UPS because distance wise it's convenient and Amazon does free returns with them. I came here a few months ago and the young man working at the register was extremely rude and gave me an attitude about taping the box. Hate to break it to you, but you have a LONG career ahead of you so figure it out, bro. I usually would have thrown him into the box myself after being spoken to in the manner that I was but selfControl comes a long way. Today I returned and this time had the pleasure of being spoken to in a rude manner again, but this time it was by the older guy (possibly his father). The woman who works there has always been nice, but at the end of the day I usually have encounters with the rude guys who work there. I'm almost considering driving the extra few miles to another UPS store for my returns. I will definitely not use this store when shipping personal packages and paying out of pocket they will not get a dime out of me. If you guys who work at the store read this, learn some damn manners and appreciate and respect the customer. Especially when I've been friendly the entire encounter. I give it 3 stars because at the end of the day I'm not trying to screw anyone over as it seems like a family owned and or run franchise. The lady is very nice, I've never waited more than 5 minutes there, and they do seem organized. read more

Store was empty which was a plus, rang the bell a few times... Finally after a few minutes someone showed up who I'm guessing was the Owner. -1* The owner? Continued to casually talk on the phone instead of acknowledging his costumer. -1* I asked for one piece of tape to finish off my box, he said that is going to cost a few extra dollars. What a joke. -1* Then just for the hell of it I asked to use the bathroom, you know when you've got to go you've got to go. As expected the reply; "not for you." -1* Congrats now you're getting a 1 star review! Do yourself a favor and go somewhere else. read more

Fast and easy service to send packages to a kid in college. Not sure where the negative reviews are coming from. This place is a great, local, family-run business. read more

Reviews are pretty accurate. No very friendly or helpful. Made some copies. Guy disappeared in back for awhile. Then acted like I was skipping out on paying him. read more

The people that own this store are the nastiest people ever. I thought I was on candid camera. I was there twice and gave the first time the benefit of the doubt when they man told me that because I had a baby I didn't have to move the 30 pound boxes over to the desk. I saw him talking to other customers like he was doing them a favor by letting them into a store. Today he rolled his eyes at me when I told him that I had an amazon return and when he saw the box was open told me it would be $3 next time to seal the box...with one piece of packing tape. Go here if you think it's funny to see horrible people - sometimes I do as well. read more

You have to love government services that just their phone ring and ring and nobody ever answers. Works well for the office workers I'm sure. Unfortunately there are citizens that have to rely on USPS to deliver their mail. If you can't reach your local post office where the problems are coming from, where do you go? read more

Owner is the most rude person ever. Literally entered the wrong address for a package and expected me to pay for a whole new shipment. Avoid at all costs. read more