I got amazing service here! I was greeted enthusiastically, and, when I showed the package I was sending, I was immediately engaged joyfully. My package eases the workload because it's a regular one a company sends thru UPS. Employees see them and know it will only take 2 minutes to process. I love making them happy and love that it always ensures great service! read more

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As UPS Store locations are typically franchised, each shop has a slightly different vibe and service attitude. This location on Far West Blvd has been a pleasure to patronize. It's fairly spacious compared to many locations and the service is always prompt and friendly. It is convenient to my office as well so I can stop here either before or after my client appointments. Recommended. read more

Came in to return a package. Both clerks had a nasty attitude. Very rude. Lack of customer service. They do not need to be at the front desk if thats how you are going to treat customers. Bad for business and lack of professionalism. read more

Wanted to leave a review because the guys who work here are all so nice and helpful every time I come in. So just a shoutout to them

Worst service ever. They charged $202.60 to deliver a package to Mexico knowing each and every item being sent as they made a list after reviewing and repacking each and every item. Delivery was returned to my home and the store is refusing to reimburse the amount they charged. I filed a claim [ ref:!00DF005wsA.!500e701Vdb8:ref ] and their reply was: For questions regarding package tracking, driver, or delivery issues internationally, please contact our transportation partners with UPS International, directly at 1-800-782-7892. What kind of business they are? read more

UPS. What can you say? I brought a box. They shipped it. It got to destination. This one was very friendly and competent. Band out on 5 minutes. read more

A store like any other- Customer service is friendly enough, but they don't do courtesy tapings or packaging at this location. I drove to another location with associates that didn't mind doing that. read more

Utterly disappointed in this UPS franchise store, and especially its manager, Chris. The only reason I'm giving two stars rather than one is because the other employees work so hard to please each and every customer. I hope Chris is a better boss than he is at customer service. And yes, I do realize the implications of my accusations. I am so sorry but his is dreadful service. I was made to wait 45 minutes after reaching the front of the line for a refund that was half the amount I'd been promised: a full refund. Chris called yesterday to offer a full refund for $280 - and I was given $147 instead. Why? No explanation. Take it or leave it. It's been this way - or worse - all along. When there was no update to my claim for damaged shipped goods, no reply to my emails... no reply to my phone calls... I had had enough. So I called the corporate office. Corporate got mad enough to force Chris into action, and then he disappointed me all over again. Bottom line is: INSURANCE WITH THIS UPS STORE COUNTS FOR NOTHING, unless you are willing to spend hours fighting for your rights. Dang. read more

I needed help with mailing a check, and I'm so glad I went to this location. They were helpful and kind.

I love this UPS location!! Their staff is super friendly, quick and really knowledgeable about their services. It's not easy to remain friendly all day when you're dealing with customers, and these folks nail it! I don't feel price-gauged like I do when I go to other shipping outlets. This one is near my office and is my go-to whether shipping a few hours away, or to another country. Highly recommend! read more

Great costumer service ! No lines, employees are very polite and helpful! Highly recommend

I have been pleased with the service at this store. Lines can get a little long sometimes but employees are very good about working as fast and efficiently as they can to get to the next customer. They seem to genuinely care about customers and even recognize me now since I've gone to pick up packages relatively often. I really appreciate their helpful spirit. My name is hard to remember by most so I certainly don't expect them to remember my name but I appreciate that they are least recognize me and are always happy to help. read more

Seems like this place has under gone an overhaul. Folks have been polite and friendly lately!!

This UPS Store in Far West has a surprisingly "local" neighborhood feel. I happen to live in the neighborhood, but even if I didn't, I would make this my regular UPS Store. I come here mostly to drop-off eBay or Amazon related shipments, and the staff always makes me feel welcome. I think part of the culture of this store is that they serve a smaller community so they appreciate and value repeat neighborhood customers knowing that they'll likely be returning. Today, despite a rare return label error on Amazon's part, the UPS staff was helpful in pointing me in the right direction. I hopped onto one of their computers, was able to live chat with an Amazon rep, print out a working return label right there in the UPS Store, and then the friendly gentleman was kind enough to tape the return packaging onto the box. So glad you guys are in the hood!! And thank you for all that you do! read more

I love these guys. I'm always in here shipping items off to clients or handling Amazon returns. They're always friendly and helpful. They make dropping things off a breeze. read more

I just left here spending over $200.00 on shipping. I got to deal with a guy with a deadpan personality. No thank you for your business or anything. I walked out feeling taken advantage of. I left this location feeling like they were not grateful for my business. I ship ALL the time at UPS stores all over the country. So I know a good experience when I get one. Store is very clean and nice looking. Just need to work on customer service. read more

I came in 5/16/19 about 8:30am to send something 2nd day. I asked the agent to seal the package in front of me and he agreed to but still took my package out of my sight to the back of the store. Another customer walks in and he left my package unattended while he helped her because "he had to take care of the line first". Once he was finished with her he proceeds to the back of the store wraps my package and comes out to show me. I reminded him that I asked to watch him seal it. His response is that he "does this everyday and it's fine". I don't doubt his competency, it's that fact that I asked to watch something valuable to me be sealed and he let it out of both of our sight and did the exact opposite of what I asked. Simple request. I wasn't sending bubble gum. There's a reason I asked for this. Do better. read more

During my 5 minute quickie, just in and out to have a photo scanned, I found many amusing and useful items here at this Not-Just-a-UPS Store. an array of clever greeting cards shiny lizard bean bags a good variety of basic office supplies shipping packages in many different patterns--Camo! a bowl of tiny turtle charms shelves of colorful, pretty wrapping paper a computer to rent by the minute a large professional scanner and copier adorable upside down Santa wine stoppers great customer service a 22 cent scanned photo emailed to me a margarita machine Okay, not the margarita machine. Just wanted to see if you were paying attention. read more

BEWARE!! This store has "MISPLACED" an Amazon return package of mine with valuable contents. When I entered the store on Monday, October 15th just after 11:30 AM there was a line of people being helped by the one person working at the counter. I've always waited and gotten a receipt, but the staff usually looks annoyed that I won't just drop off a pre-labeled Amazon returns package without waiting for a receipt. Well, THIS TIME I was in a hurry and decided to finally trust them, so I complied when the staff member saw my package and said, "If that's already got a label, you can just leave it over there [gesturing toward the empty scale on the far right] and I'll scan it in." I was still nervous about not getting a receipt, so before leaving I took a picture of my package sitting on the scale... just in case I should need proof that I dropped it off as I was instructed. Later that week I realized I hadn't received an email confirmation from Amazon of the return being processed, so on Monday the 22nd I returned to the store to ask about the package. I showed the picture to the staff member on duty, and he said that even though it was a USPS label, they would have sent the package out in that day's USPS mail. When I checked the USPS website for tracking info, the site was down for maintenance... but I felt better knowing they would have put my package in the mail. The next day I checked the tracking info and found that according to USPS the label was created but the package has NOT been received by USPS at all. I then RETURNED to this UPS Store and was told that I should check with the Post Office but that even if the package was lost, I should be fine since "all those packages are insured by Amazon." At the Post Office I was told that the package has not been received by USPS and therefore is not eligible for any kind of claim since it never entered their possession. ONCE AGAIN I RETURNED to this UPS Store where a staff member reluctantly took down my info and said that he guessed he'd try to see if anyone knew anything. I asked if they had security cameras and could check footage starting at 11:39 AM on Monday, October 15th (the time stamp on the photo I took). I was told they do have cameras and will look into it and get back to me as soon as possible. Well, I still haven't heard from anyone at this UPS Store. Management needs to take this VERY seriously, look for my package and/or what happened to it, and make this right. My next step will be to file a Police report if my "misplaced" package doesn't resurface in time for me to return it to Amazon by their deadline of Nov 8th. If an upset, yet quite calm and civil, customer doesn't motivate this UPS Store to right a wrong, maybe Police searching their business and reviewing their security camera footage will be necessary. read more

The UPS Store - My "misplaced" package... last seen on this scale with assurance that the pre-labeled Amazon return package would be mailed. It wasn't. - Printing Services Near Me - Austin, Texas

Price gouging is real at UPS. Would not recommend. The price increase is out of control.

I've only used this UPS store to drop off Amazon returns, they are either already labeled or I have a QR code and I am offered a receipt and accept one. Often, as I am an older person, one of the employees will run and open the door for me as I have boxes in my hands, if they are not waiting on a customer. I did have an experience a few years ago with the manager while trying to get a notarization and he was not enjoyable. Charged me over $6. A few days later, I went to the nearby Frost Bank where I am NOT a customer, admitted I did not have an account, but asked if they could notarize. They happily did so, no charge. Imagine, no charge to someone stopping in off the street. It takes a certain temperament to be good at customer service, one who doesn't judge a lot or have pet peeves about human foibles. I would not be good at it as I'm critical, so I very much appreciate people who are good at customer service. They are a breed apart. I make sure I always look at them, see them, and thank them. read more

Thank you! Aimee, Eric and Mitchell are the reasons that we use the Far West UPS Store exclusively! We drive from Mopac and Duval to this store, we have a UPS Store at Palmer and do not prefer it. This store is wonderful. The staff are both personal and professional. They know us by name, greet us warmly, assist us with our shipping and printing needs without any hesitation. No task is mundane, they are always in a state of pro active customer service. We hope that the owner/s of this location appreciates their staff both personally and professionally, promoting his staff with raises and responcibility to demonstrate and respect the commitment to excellance that these employees represent. We will continue to use the Far West UPS Store as our "neighborhood store" based on the employees' willingness to excel in what it means to be a professional customer service team. Thank you again! read more

Brought in 4 packages ALL pre-labeled and ready to go, all were either next day or 2nd day shipping (so obviously important). Dropped them off around 3:15 more than enough time before the pick up time (6:00 pm). Noticed the following day that the packages hadn't arrived, and called up to the store. When I called, I asked if they could check on a package for me, I told him the quantity of packages and what time I brought them in and he remembered me. I did not say my name or the company that the boxes were for (but there are labels clearly all around the packages with our business name and phone numbers. He then began to tell me that they were pushed to the side and were never picked up, but they would go out today. NOT ACCEPTABLE. The manager on hand seemed way more interested in drinking his coffee that he wouldn't set down than actually mending the mistakes that his poorly trained employee had committed and maybe comping a package. After all it was THERE FAULT. We ended up having to cancel ALL shipments from on our side and re-do each label. We had to pay $150.00 EXTRA just to upgrade the packages that they screwed up. FURIOUS. All the manager had to say was "well that doesn't happen here, we don't just push packages to the side". I can understand accidents and forgetting a package or two, but the packages that were forgotten ALL had contact info just in case something like this happened. If a District Manager would like to contact me: Jeff Buck 512.345.7932 Ext: 6141 read more

I have mixed feelings. I like their hours, location and service options. The first time I went to use their copy machine, and felt really overcharged even though the amount wasn't much at all. The second time I had a friendly employee help out and I probably could of paid less at a competitor but the service was on-point. It seems it takes an employee a couple minutes to acknowledge you here, which I don't mind but I could see a less patient customer walking out and across the street to UPS. read more

Love this store! They always go above and beyond to help me with a positive attitude. Very resourceful and highly recommend!

Work with Tim most of the time, but regardless - they are always on it! Much appreciated - thank you, folks. read more

This is the first time I've ever been charged to tape a box shut. The box had one flap that came off. I basically paid for a whole roll of tape ($3) just for two 8" pieces of tape to seal the box. I'll find another store to go to next time. Just ridiculous. Very disappointed. read more

Excellent service, open when their hours say they'll be open, convenient parking, quick in & out. Great store!

The guys who work here are efficient and extremely helpful! This is one of the best UPS stores in Austin and while I knew they were good, I never knew just how excellent the service was until I had the misfortune of visiting the UPS store down on South Lamar. read more

I had to ship 3 yeti cups overnight and the post office would have charged me around $60. I packaged it myself and when all was said and done, it was only $17 to overnight to Houston. The employees were rebooting a computer and the other was being used for what seemed to be a huge order but they were both so nice and apologetic! Didn't mind waiting at all. Plus the guy who helped me is the fastest typer I've ever seen. read more

Michael at this location was incredibly helpful. I had ten packages to return to amazon, and he didn't blink an eye, was super speedy and professional. read more

If you're willing to pay what UPS charges, the service in this location is excellent. I've been here several times, including to ship a mother's day gift. I had some delicate items. They suggested the best way to pack it. I paid and left and didn't even have to wait for them to pack the items. The staff has been friendly and helpful every time I've been here. read more

I had to go in and ask for something a little bit complicated -- that is, sending a letter to someone who is on the move and not yet in the country at which I have been asked to send the letter. Eric, one of the two men working at the store today, helped me. (Had there been only one person he really would not have had time to deal with my situation.) He spent a lot of time explaining to me what I need to do so that the letter can be sent successfully and went out of his way to see how he could help. I could not have asked for more. Bravo~! read more

We have been using The UPS Store on Far West Blvd. as our private mailbox for several months now and could not be happier. The staff always goes above and beyond to help. And we love having a regular address and not a P.O. Box so that all packages can be accepted. We are 1st time users of a private mailbox and are delighted with the service and convenience. Chris C. read more

I saw online that this location opens at 10am. Went here today to mail something at 10:15 and the store was closed. Went back about a hour later and there was STILL no one in the store. SERIOUSLY WTF UPS!!!!! read more

Dropped off three boxes to be shipped to Amazon. Staff took care of taping and I was out in less than 5 minutes. Very friendly and great customer service! read more

I came in on 5/12/14 at about 5:30 with 17 packages that I needed to get out, yet I had to open each one back up and remove some of the items and add items. The 2 guys working never made me feel like it was an issue, they were very helpful and worked together to make sure that I got my packages out. I was so impressed by their professionalism and the fact that they just kept smiling even as it got near their shift ending. I am so glad we have a box at this location and am always greeted and always feel welcomed. Thanks for the professionalism and the AMAZING customer service. You guys ROCK and never disappoint! read more

I don't typically review local businesses but this place is an incredible asset to my business. I've worked with Eric and Mitchell several times to help with printing docs for presentations and they've been quick to help and very professional. I'm so glad to have these guys & this UPS so close to my house. read more

I use The UPS Store on Far West Blvd. for business mail, delivery, shipping and more. Moved from a different mail center over 4 years ago, and found the service to be far superior. Great store, great service, great location! read more

Eric, I wanted to commend Amy for an excellent experience today at your store. I came in to rent a box from you, and it was more than a pleasant experience. Amy was friendly and helpful, had all the answers I needed and got me on my way quickly and without hassle. There was another young guy there(didn't catch his name) who was busy maintaining the store, but who was also friendly and chimed in to answer a few of my questions as well. Great job to your staff, and Amy deserves a Saturday off! :) read more