Friendly staff, knowledgeable and willing to go over and above to help, return kiosk and speed of process. I am in very often (several times a week!) for returns and always greeted with a smile and conversation when time allows. Not a lot of places have staff that take time to service your shipping or printing needs all while making you feel like you're familiar, but these guys do everything possible to get you the best bang for your buck, or just tape a box closed for you. I highly suggest you check them out if you're ever in need of cost efficient shipping or mailboxes! Ask for Marco or Clarissa and tell them I sent ya! read more

The team there is always helpful and friendly every time I bring packages back! They know what they are doing.

Always quick. Not always super personable. They do get the job done though. I've done both regular packages and the drop off amazon returns with no issues. read more

I have had a mailbox with these guys for 3 years. Today I arrive at exactly the time they open and the employee with a key arrives 45 minutes late. When I ask for a credit or something for wasting my time he responds with a snarky comment "you want something for free" then goes to tell another customer "some people just want nothing for something" when I call him out on the rude unprofessional comment he tells me he will have someone "physically remove me". Terrible employee. Needs to be fired read more

The UPS Store - The bad apple - Mailbox Centers Near Me - Bastrop, Texas

Fast, careful, patient despite the crazy numbers of customers and demands. This staff and manager are incredible, and they truly want to serve their customers in every way possible. read more

Fast, excellent service. Hayden went above and beyond today to ensure my important work documents were shipped in a timely manner. Highly recommend this location. read more

Posted a document there asking for next day delivery or following day. My receipt has a next estimated delivery date on it paid extra for the shipping. 3 days later it's still not there, go to UPS store to find out what happened, the guy at the store said it was shipped UPS ground and wouldn't be delivered till the following Tuesday. Effing idiots!! If I wanted it to take a week or more I could have used the effing post office and let them screw it up instead of paying extra to have UPS eff it up. Bunch of morons.. read more

Update: Thank you for your kind reply. USPS, I will give you guys another try and depending on my experience, I will take down this review. Thank you again for your kind words. The people used to be friendly but not anymore, it's a great place to return Amazon pkgs but a post office is less than half the cost to ship from here. Don't waste your money... read more

The UPS Store - At usps $3.80 and at the ups store $10.70!!! What!! - Mailbox Centers Near Me - Bastrop, Texas

The best location I have gone to thus far. The staff is always very knowledgeable and helpful. Always a good quick trip

I believe this is the best store with the best staff in the surrounding area. The employees here are tremendously helpful and accommodating to ever need I had and will ever have. Katie was helping with our card stock for our baby shower thank you cards and she did a fabulous job. Thank you guys for being a great store. read more

Had to send something out while on vacation and Marco was super helpful and made sure my package got sent out. Great service!

This UPS store absolutely sets itself apart from all others! First class service, friendly, professional, and well trained employees. I've never once had to wait while someone had to "ask a manager." This Team is exceptional. The store is always clean, and parking makes it easy to access. If I ever had to work from home, I'd rent a corner here, and feel like I'm legit surrounded by professionals. read more

By the best UPS store I've used. Haydn provided exceptional service and was very helpful. I highly recommend this location for all your package needs read more

I came in during my lunch break. I was surprised at how quick and easy it was to get in and out. Great customer service! They're super helpful and knowledgeable as I came a little unprepared. They have supplies which helped since I was missing a few and pricing is reasonable. Haydn was amazing and I can't thank him enough for the help! Would 100% recommend! read more

Very friendly staff and prompt service. Despite it being busy, they got us taken care of in a very timely manner.

I ordered some candles online. Upon checkout, the website gave me the option to deliver my package to the nearest UPS Store so that it would be delivered to a temperature controlled location instead of my home, which would have the candles potentially sitting in my mailbox in the Texas heat. The shipping charge was exactly the same, so I figured, "why not"? Sounded like a pretty good idea at the time. Upon picking up my online candle order from this Bastrop UPS Store, the associate informs me there is a $10 fee. FOR WHAT?!?! She said since I didn't have a mailbox here, I need to pay the $10 fee! I told her it didn't make sense and if I knew I was going to be charged an extra $10, then I wouldn't have had it delivered here! She said it's up to each UPS Franchise on whether or not they charge this fee. COMPLETE BULLS#!T if you ask me!!! I wanted to refuse my shipment but my purchase also helped a fundraiser, so dumba$$ me paid the freakin $10 fee. Uugh, $10 doesn't sound like much but it is when you're on a fixed income! I will NEVER use this UPS Store again. I promise. read more

The UPS Store - Bulls#!t $10 fee! - Mailbox Centers Near Me - Bastrop, Texas

As a traveling worker I rely on the Bastrop UPS store as my place for parcel pick up. Sydney and Virginia have always been so pleasant, informative, and quick to assist me as-well as other guests. From large packages to simple document printing they have been awesome. Will always use this store as my go to spot! Thank you two ladies for always going above and beyond! read more

Outstanding customer service! Clarissa helped me today with some Amazon returns. She was amazing. She was so patient with me and made me feel like all the work I caused was ok. Thank you Clarissa read more

I do all of my Amazon returns here and every one of the employees couldn't be more accommodating, friendly & engaging. It makes the Return Process a whole lot easier. They never forget to ask me if I need a receipt. If I didn't have that proof of return and Amazon possibly didn't get it due to it getting lost, the return receipt would remove any liability for me. THANK YOU! read more

I'll never use UPS again. Many reasons: 1. A man races ahead of me cutting me off when entering the store. He had numerous boxes as opposed to my one. 2. Male said customer says "I've got more" and leaves after dropping off his 4 boxes. The UPS lady starts to ring up his many boxes as I wait with my one small one. I felt insignificant 3. I make the comment out loud to the UPS lady out loud "Well, that was rude." She ignores me and continues to ring his items up w/o him in the store. 4. When he returns he asks where her colleague is by name and they joke. I realize that bc I'm not a reoccurring customer, I must wait. 5. The ups lady calls up her other colleaguing after calling her lazy out loud in a passive aggressive joking manner. 6. Original UPS lady (Tabrina) walks off. 7. The "lazy" UPS lady rings me up and politely says thank you. 8. There's not many locations of UPS drop off sites anyways. I had to drive to this one but I'll just go to USPS. 9. I'd rather go w/Fed Ex as there's one in my town. 10. This was my first time trying UPS for my sales online but won't use again. read more

I went in this morning with several things to return to Amazon. The young lady assisting me was very helpful and made it possible that i didn't have to pay an additional charge. The store was full of people, but they had enough staff to accommodate everyone timely. I appreciate having this store in our community! read more

I make a point to go out of my way to do business with this store despite a 20-minute drive each way. Why? Well, I enjoy the peace of mind knowing everything was done correctly. That means carefully packed, labeled, etc. They've never let me down and the staff is wonderful. read more

The ladies that work there were very helpful and nice.The store is in a good location.

The staff is awesome at this store!! They are very friendly and helpful. The store is clean as well.

I always use this store to drop off packages or even just to get some papers notarized the staff is quick and also very friendly. If the store is busy and they have a full staff I always ask for Hayden he is awesome! read more

I arrived in the parking lot with a very large heavy box and my toddler. A sales associate saw me struggling to accommodate the two and offered to carry it into the store for me to the counter. What wonderful service! Thank you. read more

Super, super helpful. My printer didn't print my label (or bar code) very well. Hayden fixed me up quickly.

Just dropped off some packages. Miranda is PHENOMENAL! It took me a few minutes? It even that. Thank you for your help, sweet lady and making our lives easier! read more

These people are very nice and accommodating. It must be a tough job standing around a tiny storefront handling packages all day. I know I couldn't do it. Everything I ever needed them to do has worked out well. read more

I had a great experience at this store the other. It was my first visit to UPS in Bastrop. Thank you, Miranda. I appreciated your help processing four large boxes and explaining the various shipping and insurance choices. Everything arrived at the destination as promised. Well done. read more

Seriously the best service to use!!!! Tracking all over and fast affordable rates. Always will use them for my shipping needs.

First off, I have nothing negative to say about the service. It has been spectacular for the few visits I have made. My complaint is that they are not authorized to ship any parts or components related to firearms. I simply wanted to return a broken optic back to its manufacturer and they were not allowed to. It is not a UPS policy but this particular franchise location that has a policy that restricts them from sending anything related to firearms. I was very disappointed that their only option was to refer me to the UPS store in Austin. 38 minutes away if traffic is decent. My major takeaway is that the franchise owner does not support the 2nd Amendment. Going forward I will use our local USPS location instead. read more

Not truly a full service UPS Store. I brought two items to be shipped and use my company UPS account. They do not accept or have the capability to bill corporate UPS accounts. In fact they told me the closest one that would accept corporate accounts is in Austin. This happened on Friday, January 16, 2018. Not sure why they are calling this a UPS Store, if they cannot accept existing UPS Corporate Account Customers. read more

Worst customer service ever! And I have a mailbox there! Amazon needs to cancel their contract with them as they do not follow procedures for returns. There's a sign posted explaining what the Amazon procedure is and they refuse to follow it! Hope they go out of business. Now I have to go to a different UPS store. read more

The staff is always so friendly. I always feel welcomed when I visit this UPS store! I can honestly say this is by far one of the best UPS stores I have utilized!! read more

claim for destroyed item filed in march and still not paid as of july 10. attention round top vendors and shoppers: unless you have the patience of mother theresa, use another shipper not ups. read more

If you have something to mail, fax, scan, copy, shred or print, stop what you're doing and go see Haydn. He will suggest the quickest and cheapest way to process whatever request you need fulfilled. The entire staff is helpful, friendly and knowledgeable. Highly recommend these folks! read more

Sent an overnight package, they got the address wrong, it was delivered a day late (to the wrong place) and they said I had to deal with USPS to get a refund - even though they charged my card for the shipping fees. So they messed up the whole thing, but I have to fix it. Thanks. Save your money, and go somewhere else. read more

My grandmother has just relocated to live with family here in Bastrop and Laura was VERY helpful and so polite. A very easy, friendly and professional experience. read more

Hayden was awesome- it is Christmas Eve and I had a package that had to arrive by the 26th- he made it happen! Pick up was not to take place but he made a call and it happened. Thank you Hayden- best customer service! read more