Some of the workers are fine. Some of them steal from your packages before they send them out…read more Either way, use another store, the customer service ain't worth it.

This store is a complete rip-off. The sign clearly states that prints are .25 cents per page. I…read moredecided to print on both sides to reduce the cost, but I was charged for 99 pages. When I questioned the cashier, they told me that the price is the same for both sides because I used the ink. What on earth are they doing?

125 pounds. That could be a small adult woman, an incredibly large dog, or...the amount of PII /…read morespam mail we have received over the past year. Either way, I had many giant cloth grocery bags full of the stuff. Thankfully, this location had two relatively empty secure disposal bins. The store personnel were super friendly and helpful. One clerk even helped me load all the paper in to the narrow slots located on the bins. Within 20 minutes, we had disposed of all the random credit card offers, loan approvals, or various other spammy mailings that one dare not throw in the trash. It was over $200 to get rid of everything. I was not excited about that price but it was on my to do list and it needed to be out of my home. Secure disposal well, my friends!

This store is GREAT. The people that work there -- Cindy and Avi -- along with the owners of the…read morestore are very good at what they do and will carry out your requests exactly. I can ALWAYS get a hold of someone at the store whenever I call during normal business hours. Sure, sometimes they run busy so I will try to catch them at a different time (no big deal). Do not listen to the naysayers. I live overseas and maintain a personal mailbox at this UPS Store. They would receive not only my mail but all my online orders. When I have accumulated a good number of orders, I would ask this UPS Store to pack my items for me and get it ready for shipment to me. Granted, I use SendMyBag (via DHL) and not UPS or FedEx to send my packages but Cindy would pack all my things into a box and all I have to do is email her the shipping label/customs form. SendMyBag (DHL/FedEx) will then pick up the box from the store and get it on its way to me in Asia. No one should be complaining about the hardworking, courteous, and professional staff at this store. Highly recommend!

I have been so happy and satisfied with my UPS Store. They are so helpful and pleasant every time I…read morego in there. All of my packages get to their destination in perfect condition and in the appropriate time promised. They wait on me quickly and efficiently. So, service is great. I am sending out packages and they make it easy and stress free. I think that they are a fair value for the services they provide. I recommend them highly.

This review is for Anitha!…read more She is consistently so welcoming, kind, helpful, and efficient. It doesn't matter if the line is out the door or there is no one else in the store, she is always efficient and patient. This does not go unnoticed. She truly makes my life easier! Thank you, Anitha for being a bright spot in Potomac. We appreciate you!

I like having a UPS location so close to home. This store is family-owned, I believe, and everyone…read morewho has helped me has been kind, patient, and efficient. During yesterday's visit, I was helped by Crystal. She was knowledgeable enough to refer me to a corporate UPS store about an issue I was having (I had printed a paid UPS label, but to incorrect address). Thanks for taking care of me! The store itself is pretty organized when I have stopped by, and there is free parking right outside of the store. I usually am sure to either bring my packing tape with me or have it all taped up because I believe all locations charge for tape.

Had a good experience during my recent visit. The staff helping me were nice and efficient. It took…read moreno time to urgently ship out my box and it was delivered on specific date as promised. There wasn't much of a wait to ship out my package. Parking right in front of store.

I wanted to thank Abhi and Cindy for their help in assisting me with a package I needed to be…read moremailed out for next-day air. They went above and beyond with their service and made the process easy and efficient. Their teamwork, humor, and kindness make it easy to come in on a busy day. Thanks team!

I often have packages to pickup or ship and do not always have time or feel like finding a big name…read moredrop-off site. Glad I looked up this place one day. Not only was I able to have my package needs met, I was also able to purchase packaging supplies. Additionally, I learned they have some mailbox space and notary services. So glad I stumbled across this store, now I have a convenient place I can trust with my packages. Bonus, it's Black woman owned!

UPS dropped off my package there after an attempt delivery at my house. The next day; I picked up…read moremy package there. The lady there was very courteous, understanding and helpful. I recommend using these guys to ship anything.

If you can avoid it I suggest it, they are always super busy and rarely friendly. I get it, it's…read morethe only location in the area but honestly it may be worth it to drive out. Sidenote: everything is an additional fee so make sure you know what's needed prior to arrival so you don't have to stand in line get out and re-stand in line. They need a help person when you enter like MVA .

I would suggest this store hire more help…read more I dropped off a return order to Verizon, got a tracking receipt. The next day the box was on my front porch??? Not sure how it got there - the tracking number clearly shows it was dropped off at the store and enroute to where ever. (according to the tracking info it never left the store.) When I took the package back to the store the next day to find out why it was at my house, the CSR at the counter told me I would need to get a new label from Verizon. He could not help me. I know he may not have considered my time is valuable, but it is. I drove to a Verizon store and got a new label went to another UPS store - that was FAR more efficient with a DIY scanning system. I spent over an hour driving around to complete a simple task. Save your time and money and just find another UPS store.

It was time to get rid of the Leaning Tower of Pisa that was my mailbox. I found Top Notch and…read morefigures well if that's all they do, they should be good at installing mail boxes. They were! Carol guided me through the process of ordering the box. It came quickly and installation was done post haste. Snowzilla did not stop them. The installers did a tidy job, hardly getting the snow dirty.

These guys are professional and fast. They were exceedingly accommodating and took some of the…read moreworry out of an already stressful situation. Thanks, guys. I'd definitely recommend.