I came in to print resumes for a round of interviews and Delonte (I hope I spelled that right) assisted me and I don't think I've gotten better customer service at a UPS. He was very friendly with a great attitude, and it put me in a better mood, as evidenced by how well my interviews went. Highly recommend this location. read more

Beware of Discrimination from Jordan Parks; Assistant Manager I've directly emailed the owner, Derrick Long, 8x times and still no response on his employee's actions. Thursday, May 7th around 10:20am, I came into Store 7506 to drop off a few Amazon business returns and needed help with other products. I was acknowledged by Jordan Parks, who was stocking a shelf, and she automatically directed me towards the Self Drop-off Kiosk, but I walked over to the front registers and set my packages down in front of me. Jordan Parks aggravatedly stated I needed to use the Self Drop-off Kiosk and I told her "I did not want to use that and I needed my packages checked in at the front registers because I wasn't just dropping off." She then came over to me at the front registers with an attitude, picked up my packages that were basically still in my hands, then took them to the Self Drop-off Kiosk and started to scan them in. I stated to her, "I want them checked in at the front and I need other products", but Jordan Parks stated "if I didn't like it, I could go to another store, there are 3 others in the area!" At this point I was confused and astonished for how she was treating me, I said to her "if a customer wants to use the front then that should not be problem, if you don't know how to treat customers then you should find a different job other than customer service." I asked her for her name and who the manager is, and she lied and said her name is SARA and is the store manager. Her real name is JORDAN PARKS and she is the assistant manager, not the store manager. I went and picked up Devonta's business card who I've always had a pleasure interacting with. At this point, words were being said back and forth, cannot really remember it all, but she kept saying that I was "entitled", not sure if it is because I am Caucasian, or because I didn't want to listen to her demands, seems like a common thread though according to different reviews other than Google. I grabbed my package out of the bin since now I didn't trust her, Jordan Parks told me I need to leave and that she was calling 911 when I said I was calling UPS Corporate for her actions. She said she could refuse service, more words were said back and forth and she said she was calling 911 to have me trespassed. I left the store with my packages and sat in my car while speaking with UPS Corporate. Two police officers arrive; I tell them the situation and they spoke with Jordan Parks, then they left. Jordan Parks literally called 911 because she didn't like what I was saying about her customer service and that I was calling UPS Corporate on her. Amazing! I did not arrive there cussing at her as she wants to claim, this all stems from Jordan Parks and how she treated me the second I walked in to the establishment. I've been doing business with this location for years without an issue until Jordan Parks. Devonta has always been professional and always a breeze to talk to when needing help. Jordan Parks should not be interacting with customers; she should not be in management. I've asked numerous times for store cameras to be viewed to prove my claims. Personally, I do not like using the Self Drop-off Kiosk, I've had packages lost before from this location, and with the number of packages I bring to this store, it's better for me sending business returns and business materials by using the front register. The Self Drop-Off only records if it was dropped off in a bin, it does not record UPS possession only if/when it's scanned at the UPS Hub, so if it comes up missing it's not UPS's responsibility. Anyone can grab a package out of that bin and be out the door with no one knowing. Jordan Parks continued to lie to UPS Corporate, of course. If she was in the right all along, and did nothing wrong, she wouldn't have had to lie about her name being Sara instead of Jordan Parks from the very beginning. Curious if Derrick Long will respond to his employee's actions, or if Jordan Parks is responding to his Google reviews, guess we'll see.. read more

I'm not a frequent review person but I had to add a review for this UPS location because Devonta was SO helpful. So quick, kind, and friendly! Going to the post office isn't often the most fun of tasks but I was so floored by what a nice experience I had. Thanks Devonta! read more

Sabrina is awesome. She's always bubbly and friendly. I will never go to another UPS Store.

Great location, easy parking and rarely busy. The associates are friendly and helpful too. Overall great service!

This store has earned a great reputation throughout Brookhaven. It's always a pleasure to go here. Everyone likes Devonta! He is professional, polite, very helpful, and kind! His consistent positivity is contagious. Keep up the great work! read more

This is a brand new store with awesome staff and services - printing, shipping, notary, etc. Highly recommend!

Sabrina & Devonta were amazing! Came in to drop off Amazon returns & ended up printing out menus/invites unexpectedly. And I'm so glad I did! They were so helpful, kind, honest and the prices were so reasonable. Will definitely go out of my way to come back to this specific UPS Store again! read more