I had a very disappointing experience at this UPS Store location. I was returning a camera valued…read moreat over $2,000 for a family member and simply wanted to ensure it was packaged securely and appropriately. I was told I could pay for the insurance and label and leave the item in the back to be packed later. Given the value and my responsibility for the item, I politely expressed that I was more comfortable having it packaged properly and sealed before leaving the store. To my surprise, this reasonable request seemed to be an issue. At no point was I being difficult--I was simply trying to ensure a high-value item was handled with care and accountability. For a business that handles shipping, I expected more understanding and professionalism, especially when it comes to valuable items. Unfortunately, the experience left me feeling uneasy and unsupported. i'm sharing my experience so that people who have valuables to ship can be forewarned regarding this location.

I frequent this location primarily for mailing, shredding, and Amazon/Rent the Runway returns. The…read morestaff is always friendly, knowledgeable, and efficient.

Sean was incredible to work with. I really appreciate all the help and fast responses when we were…read morein a bind. I highly recommend this company and cannot say enough about the support and effort that went into helping us in a time of need. Thank you all so much, especially Sean T.

From the owner: You need a printer you can trust. You shouldn't have to worry about an order delivering on time or…read moreoverpaying a quick copy print vendor. You need a partner that can get the job down quickly, without sacrificing quality - BUT at a price point that doesn't break budget. Sewell Printing Service is ready to help with any of your printing, mailing or fulfillment needs. You can trust Sewell Printing Service to deliver the job right the first time.

I came in to print resumes for a round of interviews and Delonte (I hope I spelled that right)…read moreassisted me and I don't think I've gotten better customer service at a UPS. He was very friendly with a great attitude, and it put me in a better mood, as evidenced by how well my interviews went. Highly recommend this location.

Beware of Discrimination from Jordan Parks; Assistant Manager…read more I've directly emailed the owner, Derrick Long, 8x times and still no response on his employee's actions. Thursday, May 7th around 10:20am, I came into Store 7506 to drop off a few Amazon business returns and needed help with other products. I was acknowledged by Jordan Parks, who was stocking a shelf, and she automatically directed me towards the Self Drop-off Kiosk, but I walked over to the front registers and set my packages down in front of me. Jordan Parks aggravatedly stated I needed to use the Self Drop-off Kiosk and I told her "I did not want to use that and I needed my packages checked in at the front registers because I wasn't just dropping off." She then came over to me at the front registers with an attitude, picked up my packages that were basically still in my hands, then took them to the Self Drop-off Kiosk and started to scan them in. I stated to her, "I want them checked in at the front and I need other products", but Jordan Parks stated "if I didn't like it, I could go to another store, there are 3 others in the area!" At this point I was confused and astonished for how she was treating me, I said to her "if a customer wants to use the front then that should not be problem, if you don't know how to treat customers then you should find a different job other than customer service." I asked her for her name and who the manager is, and she lied and said her name is SARA and is the store manager. Her real name is JORDAN PARKS and she is the assistant manager, not the store manager. I went and picked up Devonta's business card who I've always had a pleasure interacting with. At this point, words were being said back and forth, cannot really remember it all, but she kept saying that I was "entitled", not sure if it is because I am Caucasian, or because I didn't want to listen to her demands, seems like a common thread though according to different reviews other than Google. I grabbed my package out of the bin since now I didn't trust her, Jordan Parks told me I need to leave and that she was calling 911 when I said I was calling UPS Corporate for her actions. She said she could refuse service, more words were said back and forth and she said she was calling 911 to have me trespassed. I left the store with my packages and sat in my car while speaking with UPS Corporate. Two police officers arrive; I tell them the situation and they spoke with Jordan Parks, then they left. Jordan Parks literally called 911 because she didn't like what I was saying about her customer service and that I was calling UPS Corporate on her. Amazing! I did not arrive there cussing at her as she wants to claim, this all stems from Jordan Parks and how she treated me the second I walked in to the establishment. I've been doing business with this location for years without an issue until Jordan Parks. Devonta has always been professional and always a breeze to talk to when needing help. Jordan Parks should not be interacting with customers; she should not be in management. I've asked numerous times for store cameras to be viewed to prove my claims. Personally, I do not like using the Self Drop-off Kiosk, I've had packages lost before from this location, and with the number of packages I bring to this store, it's better for me sending business returns and business materials by using the front register. The Self Drop-Off only records if it was dropped off in a bin, it does not record UPS possession only if/when it's scanned at the UPS Hub, so if it comes up missing it's not UPS's responsibility. Anyone can grab a package out of that bin and be out the door with no one knowing. Jordan Parks continued to lie to UPS Corporate, of course. If she was in the right all along, and did nothing wrong, she wouldn't have had to lie about her name being Sara instead of Jordan Parks from the very beginning. Curious if Derrick Long will respond to his employee's actions, or if Jordan Parks is responding to his Google reviews, guess we'll see..

--Location/Parking-- Located in a strip mall next to the…read moreSloomoo Institute and Nova sushi restaurant. There is surveillance parking but there is enough spots to hold over 60 vehicles. --Ambience-- Typical copy center and and printer. Multiple copy center and multiple workstations to interact with employees. In the right side there are several computers 4 at a glance to do work. --Service/Staff-- I was in and out quickly because of the service staff. --Products/Service-- Quick in and out because of the ease of the bar code and scanning. --Capacity-- Capacity to hold 40 plus people inside working at various stations. --Overall-- Recommended for drop off shipping and getting work done in a timely manner.

I went in this morning and Gerald was so helpful and quick. Although it was a little busy and he…read morewas running everything on his own he did a great job with greeting everyone as they came in and handled everyone quickly. I'll be sure to come back to send any additional packages. Thank you!

FIVE STAR QUALITY!! I ordered some new year calendars for my school that displayed our school's…read morecheer & dance team on them and the quality of the picture as well as the paper quality was EXCELLENT!!! Super friendly and professional service! Will definitely use this company again for my printing needs.

I was in a rush and needed a quick resume printed, but my zip code for my card was acting up. one…read moreof the ladies understood my situation and got me out of there right away. Great customer service

Great customer service in the printing department. I came in to get some documents laminated & all…read morethree employees were welcoming & helpful. One employee took the orders, another one fulfilled & the third checked customers out. The positive flow of teamwork is evident which makes it easier for us customers. The store is in great shape & not crowded with inventory. There's various sub-departments offering an array of items aside from office supplies. If you utilize OD often, sign up for their rewards program as you get instant deals & such on future projects/purchases.

This is my first yelp. I've left plenty of 5 star google reviews. Never a negative one. This is…read morequite literally the worst customer service experience of all time. Felt like a nuisance for walking in. Not just from one employee BUT ALL THREE I interacted with. Especially the guy at the print shop. I asked to print business cards for a week out and the guy didn't even know how to do that. Twin. That is your job. Lock in. I'm debating on quitting my job and applying for a job at Office Depot corporate just so I could fire these horrible employees

This is such a great local printing shop!! I have worked with them many times, both through my work…read moreand on a personal basis, and the product has always been top notch. Deadlines are always met and quality is excellent. Bret is a pleasure to work with!!!

I had a great experience with Brookwood Printing and would definitely recommend them to anyone. I…read moreneeded 1,000 postcards printed on short notice for an upcoming conference. They were quick to respond with a quote, were fairly priced, and they delivered on-time! The postcards were a great success and everyone was very happy with how they turned out. I'll happily work with them again.

I live by this store and stop in often whenever I need to ship something or make a return. The…read morestaff here are incredibly friendly. Every time I visit, I'm honestly impressed at how warm and helpful they are. Smiles, professional, quick, and just overall great vibes. If you need anything mailed in the area, come to this location and skip the competition. They really set the standard.

Friendly staff, Stan was very helpful. Took care of me relatively quick. Got my items boxed and…read moreshipped. Thanks!