As I approached the UPS store, I was disappointed to see a line of people out the door. But... I had to mail a package, so I got on line. To my surprise, the line moved very quickly and within minutes, I was inside. Here's where I met Robert. With all the pre-holiday craziness, he maintained a calm and kind demeanor. I told him that I needed help in packing and determining the best way to send my item. Robert was so patient with me- and was able to help me make the best decisions all within a few minutes (& with a smile)! I recommend coming to this store over the post office any day!!! read more

Very helpful to me. Especially Sam. I'm a 76 year old and not very computer savvy. Sam was a get help in returning my item to Amazon.

I came in to return a rug that I didn't know had to be wrapped beforehand. The two guys working were very sweet and understanding and took care of it for me. I wasn't having the best day, and a little kindness made a big difference for me. So thank you for being so friendly and accommodating. :] read more

The most incredible experience I had yet, they helped and assisted me in every way. Definitely recommending to everyone I know.

I'd like to write a review for this store, but it never got that far. I have called every day (718) 218-6440 to get information about shredding services. There is never an answer, no call back. I decided to just take time to rip up the papers myself while watching Bridgerton. I would not visit nor trust this store due to their consistently disregard. read more

The people who work at this store are always so nice and accommodating. Wouldn't expect to enjoy going to the UPS store, but I look forward to when I need to go back here. They are always super knowledgeable and helpful. read more

Staff not wearing masks on December 3, 2020 (and throughout the summer). This time, I asked the guy behind the counter to wear one, but he said he had a breathing problem and kept it around his chin. Insane. I had to be there for work, otherwise would have left. So we did this side dance, where I went forward, dropped my stuff down, slunk back while he scanned them, and then went forward to pick them up. Felt super uncomfortable and won't be back to the UPS store anytime soon. This is the most reckless environment I've been in throughout the pandemic. Hope I didn't get Covid here! read more

The UPS Store - Just in case your frontline workers missed the memo on Covid and how it is spread (including by those who don't have symptoms). - Shipping Centers Near Me - Brooklyn, New York

I don't know what they were trying to pull with me last Friday, but they quoted me 218$ to mail something to France that actually costs 151$ via UPS and $28 to mail a normal sized box under 1 pound to Michigan. (Actual ups cost half that). What's up guys? Seriously. You might con others walking in but not me. I note that I've had good service here before. I was forced to carry two boxes around all day because of this shit, and the items won't mail until Monday instead of Friday. Seriously, never again guys. Never. Shame. read more

Terrible customer service, my package never got to where it needed to be and when I called to figure it out, nobody answers the phone!

I usually never have to go to a UPS store but I went today and I was so unprepared but Nick the store manager assisted me in a huge way! I love when you go into a business and the employees are ready and willing to serve! I will definitely be returning! THANK YOU NICK! You deserve a raise! read more

The store was supposed to open at 9am. I took an Uber and stood outside in the snow for 15 minutes with three large boxes waiting for it to open. The gate was down, but it was unlocked. I actually considered opening it myself to get out of the snow. 7 people stood outside with me, waiting for it to open. I called twice and it rang and rang. No one ever picked up. Finally a man walked up to the store front and said "you're waiting on me" with no apology, no explanation, no recognition that we were freezing while standing out in the snow. Upon entering, everyone piled in, including those who had just arrived. I had to bring my boxes inside in two trips. The line was long, and being the third person to arrive, I asked the group if we could go in order of who arrived first. The customers agreed, with the exception of one woman who griped that she was the last to arrive anyway. I was helped third in line. But the employee didn't offer much help. He just handed me forms to fill out which were confusing. I stepped aside as he helped others. I had to interrupt a few times to ask questions on how to fill out the form. When I thought I was done, he ripped off my receipt and said he'd take care of it. I said "you know which packages are mine?" He said he did. I left. But then returned because I realized he didn't ask me about insurance or the type of shipping. He had me put all three receipt carbon copies back together to add insurance. I left there wondering if he processed my order at all. While I was waiting outside in the snow for the late employee to arrive, I considered taking an Uber to another UPS store. I wish I would have. I would feel more confident that my order was processed properly. read more

Employees are rude and don't want to help. One employee in particular is extremely rude and shouldn't work there. Managment knows this. Go somewhere else. read more

Super convenient! The customer service has been great here even during Covid. I specifically would like to call out Nick who worked his hardest to make sure my package went out in time. read more

Very helpful! The sales associate helped me find the most cost-effective way of shipping my package. I really appreciated it.

I live a block away and this store been my defacto location for any shipping needs. I have been repeatedly disappointed. Once I unexplainably was asked to pay $7 to send a standard letter, but my biggest complaint is that they are consistently out of stamps. I don't know how a shipping store can regularly be out of one of the most essential elements of shipping. It is always messy and the store. I have started going way out of my way to another shipping store that carries stamps. read more

The service at this UPS is exceptional. I always deal with Nick, when I am in the area, and he is an absolute pleasure and cannot accommodate me enough. Keep up with the great customer service and choose this location for all your shipping needs! read more

Thank you Andrew for letting me Venmo you when I forgot my wallet! That is bomb customer service!

Price Gouging! Rude! Not worth it! Go anywhere else to get your shipping & printing needs met. The guy would charge you for the air you are breathing if he could. He wanted to charge $1 for a piece of tape (literally, a 2-inch piece of tape), $3.50 to print a shipping label (really?!) He makes you wait while he's taping a pile of packages that are his busy-work (as in, was not a customer in front of me) On top of it, he was as gruff and absolutely rude as they come. How's that for COVID pandemic price gouging and service! NICE. Lost my business! read more

Don't believe the other reviews lol. met the rudest people at the counter. were mean to everyone that came through the door. packages got lost and i never got the amazon refund that i was supposed to get. just a nightmare. read more

Nick was so helpful with all of my shipping needs! I was pleasantly surprised by the amazing customer service and smooth shipping experience. Will always go to this UPS location from now on! Thanks Nick! read more

Such rude and inconsiderate people. Charged me 3 dollars plus printing fees to print the shipping label from the copy machine despite already paying for the shipping and everything separately and acted like that was a reasonable thing to do. Every time I go there is an exercise of self restraint. Charged me an additional 6 dollars to use a UPS mailing box. Are you kidding me? read more

Package got stolen when I dropped it off. Make sure you ask for a receipt and have the tracking number saved somewhere b4 entrusting them with your package. read more

I come here often for my shipping needs and have always found the staff to be nice (and if not outwardly nice, at least never rude). Today I came with 15 unsealed, unlabeled padded envelopes to send to 15 separate addresses that I had to pull up on my phone. JULIAN was so freaking nice and patient and didn't make me feel guilty at all for not having the resources to pre-package at home. The whole process was painless (for me). That being said, I hope he doesn't have to deal with someone like me for the rest of the day. Thank you Julian!!! read more

I went into the store today to ship some suit cases and Julian and the other guy were very nice very helpful working hard even though they were supposed to be three guys in the store and they were only two thank you to both of you guys for working during this critical time we we appreciate it. read more

The UPS Store - Shipping Centers Near Me - Brooklyn, New York

Outstanding Service! We had to notarized a large amount of documents and Nick took care of us with all the patience, and doing a great job to ensure everything was carefully completed. Highly recommend this store!m, thank you for making it so easy! read more

The team at the 7th Ave UPS store are unsung pandemic heroes. I ship large packages frequently for work, and every visit has been handled efficiently and with a positive attitude (which is saying a lot given the circumstances). The store is clearly receiving a lot more business than usual but handling it with grace (and they have hand sanitizer, masks etc!). Thank you so much for keeping your business running, so we can keep our businesses running. I can't give enough positive reviews about the packing, shipping and customer service. read more

extremely helpful i appreciate those guys over there for trying to make things easy for me

Hit and miss. It's a gamble - sometimes there are helpful knowledgeable people working there, most of the time though, they are slow and seem to not know anything about what they are doing. Which is difficult because when they don't know what they are doing the line goes out the door. Case in point: 1. First time - I asked for moving boxes and they gave me options and I was able to buy what I needed in 15 min. 2. I waited for 30 min. Most of it spent behind a guy who was either best friends with the guy working the counter or they hit it off so much they had to joke around for 20 min before the guys 2 packages got sealed and labeled. By the time I finally got to the counter the worker didn't know that they sold moving boxes. (Even though that is a big part of their ad campaign). He told me to move to the other line (that already had 5 people waiting, because 'maybe that guy knows.') I refused. Finally they had to call management to find out they sold moving boxes. The manager didn't know much, and could only figure out they sold two sizes. They were not the sizes I had bought before. The manager finally admitted he was guessing at the prices. Dear potential customers, there's a packing place right down the street across from spoonbill, they do the same packing and shipping services and are professional, fast and knowledgeable. Dear UPS, train your employees. Dear UPS marketers, nice try on a campaign about doing everything. Guess you just need to tell the employees you do everything. Or, your advertising is just a lie. read more

After having an ordeal with scheduling UPS pick up service. I came to this location and Nick was very quick and helpful processing my shipments of 5 large boxes across the country. ThanK you! read more

The staff here are great! Javier assisted us and was beyond kind and helpful- he went out of the way to make sure that my items were going to be shipped with care! We had some difficult items that required custom boxes and he was so willing to help make it work for us & made sure to take notes about how to safely pack our items. Thanks for making my move easier! read more

This is a great store. The people who work there are very friendly and helpful. I look forward to using this store in the future as they are conveniently by my subway stop. Thanks! read more

UPS customers with prepaid label: if you have a prepaid label and need to drop off your package, but don't need your confirmation receipt. You don't need to stand in line. If you need your confirmation receipt then stand in line. Don't be that idiot customer who stood in line and gets mad because someone knew not to stand line just to do a drop off. Anyhow, the UPS store is great. :) read more

I went here yesterday to return a few packages and I will never be returning again. I've done the "The UPS store drop-off - no box or label needed" option before at other stores. You hand you bagged item over, they print a label and stick it on and give you a receipt. Not this guy! (His name is Jay) He proceeded to fling receipts AND labels AT me, rushing me as I went along. I was so confused by what he was doing. With Amazon's new package-less and label-less returns The UPS store is supposed to label the items for you so of course everything was out of order because I didn't expect to be receiving labels. He apathetically informed me there was no way to check which label went on which item, I'm sitting there panicking because I don't want my returns to be lost or denied. He starts to help the next customer!! This guy is unbelievable and clearly hates his job. I took my items back to go to another location but for the packages I did leave I'm worried they will not be sent back to where they belong :( Avoid this location at all costs! Not worth having them mislabel your stuff. read more

Horrible service, nasty people. Overcharged me on a small package the same price as the big one because I didn't notice the pricing. Even if you come with a positive attitude they treat you like s***. This is the 3rd time I have a negative experience with them. read more

Thank you Nick and Julian. In the midst of me moving across country, in the middle of the rain, they were nothing but helpful. I could not appreciate these guys more. THANK YOU GUYS. You rock. I couldn't have done it without you read more

The employees are lazy and unapologetic dicks. The store is too small to ship anything bigger than a toaster. Your employees are not aware that you "ship items of any size." They turned me away as I walked in the door with a huge box, saying "Nope, that's too big. Nope. You gotta go." And they will charge you. for. everything. Packing tape. Peanuts. Knife. If you want help packing, be prepared to pay for every inch of materials. Avoid. read more

Had the exact same experience as Adam G: we were told that our box was "too big" and sent packing back to our house to call for a pick up that will cost $ and time waiting around for the UPS guy. We were shipping a 27" monitor to Dell. Judging by the fact that they accepted Virginia Z's 52" TV just a few months ago, I'm guessing that rule doesn't apply when they get to overcharge you for packing material! Unless you must absolutely use UPS, go Office 11211 around the corner. Jose and Charlie are the nicest dudes around and their prices on everything from shipping to supplies are much cheaper. read more

I'm honestly baffled by the malaise pervading most of the reviews of this place. The employees I've come across in the last 2 years are laid back, but never rude or incompetent. I've never had an issue with anything I've shipped here. It's relatively small and generally uncrowded compared to many other shipping centers in NYC, which makes the experience faster and less stressful by comparison. Yes, UPS certainly overcharges for boxes and shipping materials as do most other major shipping companies. I'd recommend getting a box (and definitely tape) somewhere else. Save and reuse your boxes if you can find the space. Then come here and get what you should expect from a UPS- reliable shipping. Nothing more, nothing less. read more

We shipped a GIANT 52 inch tv from this location. We brought the TV into the store and had the guys pack and ship it for us. The guys were nice and helpful and it was a Saturday!! We were concerned because it was a big ticket item but so far so good! The TV arrived at its destination in one piece and working fine. The receiver said it was packed really well and traveled good. We would definitely use this store again for shipping. read more

Really wish they had told me that my package to Canada needed an invoice to successfully go across the border. Now ups.com is telling me my package is delayed for this reason...three days later. Great thoroughness, dude. Oh, and they wanted to charge me money for a packing slip holder. Was glad I brought my own tape. Sheesh. read more