The "management" first replied to this six months after they lost my overnight package. They follow up was where they proved how incompetent and untrained there were. Only passing the buck, never tried to help. Never even pretended to help. They delivered the wrong package 45 days after the date. 45 days for an overnight package that ended up not even being mine. They were rude to my 80 year old father and have still not refunded the $130.00 for the package lost that they admitted too and promised refund. They only reply now on here to "make themselves look like they care" They do not and never did. DO NOT SEND ANYTHING IMPORTANT THROUGH UPS. USE FEDEX OR USPS ONLY. read more

I've only had to come to UPS a couple of times over the years but the service has stayed consistent, they are always professional and helpful. They offer a lot of different services and it's just convenient and will continue to be my go to location. read more

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Staff was incredibly rude, especially the guy with the bushy, long dark hair. His eyes kept shaking like he was high on something and I was just trying to make an Amazon return and he was trying to make me pay to return it when every other UPS Store and even Kohl's, in the surrounding areas, have NEVER charged folks for Amazon returns. I'll never be giving this store my service again. read more

Do not use this store, not only are they completely incompetent but also rude. My 80 year old Father sent a overnight package a week ago which cost over one hundred dollars, it's been a week now and still no package. No one has called him back at all after being told by 4 different people he called that they would call him back within an hour. Use FedEx for anything important, UPS does not even care enough to call you back when they lose your package. read more

have had construction drawings printed here many times on 11x17, and had always felt like quality and price were ok. was told today that they wanted to charge $20 for a "resizing fee". they had never done this before so will not be using them in the future. read more

Since moving to Brownsburg 6 years ago this UPS Store location consistently provides exceptional customer service. Seems to be appropriately staff to keep the line moving along. Hours work well for our needs. Every time we've needed a notary there's been one available to assist us. Convenient location to return Amazon items They are currently in temporary quarters in the parking lot while their location is remodeled and even with limited space they are still rocking it! Shout out to Peyton today for making my day! read more

The store owner and employees are always courteous and helpful. They work hard and always go out of their way to do whatever they can to make the process of shipping go quickly. read more

I've always found this office to be super helpful and the staff excellent. The manager kept open the store late on a holiday to help me out with a gift. read more

I have a 'side hustle' business and we use this ups store for paper cutting and other odd printing jobs. All of my interactions have been great. Brian and Tori(?) are super competent and willing to help. We get much better service here than the other local print shop. read more

I ship packages to family, friends, and old colleagues nearly every Saturday around 9:00 A.M. at this Brownsburg location because I feel safe here, and I am greeted by name when I enter. I know the system and how it works. Even when I was young and green to the store, I had such a smooth experience with the assistance of Brian, Kaci, Betina, Dee, and Tori that I won't go elsewhere even to more nearby stores. Tom is the owner and so very nice that he gave me a brand new roll of mover's tape because the one I bought a couple weeks before had a curved spot in it and was not perfectly round. Here...it is a win-win every time! I highly recommend this store. Soon, I will be sending an entire computer set-up to another state, and I have no reservations about sending it through these fantastic people! read more

The staff at this store is always helpful and welcoming. They greet me by name and are prompt with their service. They have called when packages have arrived as well. Good work! read more

Well looks like I'm adding to the one stars ! So I've gone here three time with my two children they give you weird forced smiles and have a bossy, matter of fact and rushed attitude when asking or being asked questions. I asked which would be cheaper fax or email and got the worst looks and sighs it was terrible. She said they are similar I'm like okay can you give me a quote and she said I can't until you tell me where and how many pages so I did and it was a $6 difference!!! I faxed some paperwork it cost $28!!!!! I should've just gone to the library but I'm so use to the convenience and low prices of every other ups I've been to. I send a few packages recently and it was a terrible experience when they saw I wanted to save money ( they were very short with me!) one package came back and they called saying a package was returned and I need to pick it up but it's wasn't a nice tone at all. I walked in the girl in the far left computer didn't even say hi didn't look away from her computer said "what do you need" I'm like "me?" She was like "yeah what can I do for you" barely even glancing at me. So weird. The owner and the older female (manager I believe) have the worst attitudes not to mention the younger blonde who says there's nothing she can do to make UPS put a sticker on the door where the package is... right because you have UPS plastered all over your store you cant complimentary track it? Not to mention when the manager was standing by the door and the manger was in the back and said "she will wake up back there" then screamed her name like what??! You know she's busy you couldn't just help out. No wonder the employees are miserable. I just will never deal with them again I'll drive to Avon. They appear to jack up prices to a completely unethical amount of money and I can't deal with attitudes like that anymore verbal or non and I'm glad to see I'm not the only one because I was very reluctant to write this. FYI the public library does FREE scan to emails and $3 Fax cap you heard me the most you'll pay for any amount! Cheers Yelpers read more

Horrible service!! How not let me pack my own package! Would not let me see what kind of box it would be packed in or how it would be packed! Will never use ups again!! The girl working was rude and did not seem to have a clue! read more

As a local business owner, I have a difficult time understanding why this UPS store is not willing to assist and help customers. With multiple locations we use local UPS stores and have been very satisfied with the level of customer service. Well, until we recently opened a new location in Brownsburg and started using this one. For the past four weeks I've been into their store at least four times a week dropping off multiple packages. They never offer to assist with holding the door or bringing product in. The two associates (male and female) that are in their 20s, should seriously consider getting a new job. I have personally watched them standby while a woman trying to carry multiple packages, struggled opening the door. These associates do not so much as even try and help customers. I asked if I can borrow their cart and they said they had boxes on it. I explained that I had more than 20 packages between 11 and 25 pounds and she was not willing to take a few boxes off and let me use it.... read more

Awful customer service. I needed to return a vacuum after the company sent me a new replacement. I had it all boxed up and the prepaid shipping label. I parked in front of the store, unloaded the box and took it inside - juggling the large box with one hand while opening the door with the other - and said I'm going to park, I'll be right back. Came back with my baby in my arms and was immediately told I had a FedEx label. "Oh, ok. Well, fudge." was my response. I actually said fudge but still got dirty looks from a lady behind the counter. I then said I would go back to my car and come back for the box. After getting my baby back in the car, I drove up to the front of the store. When I went in, literally every worker looked up at me and gave me a dirty look. The younger man who was "helping" me before, an older man and the lady I mentioned. I grabbed my box and walked out. No one ever offered to help me with this large, heavy box. And I don't know what the dirty looks were about, but they were all rude and left me extremely unimpressed. Is it so old fashioned to help a mother with a large, heavy box? I don't think so. read more