Open at 8:00am means your DOORS OPEN AT 8:00! Don't waste your customers' time! Strolling in at 5 minutes after and taking 15 mins to set up is highly unprofessional. read more

So really bad experience with the man who shipped my items. First of all no greeting, I say "hi I'm here to", and he cuts me off and says "I know why you're here", with an attitude. Places my box I was returning to spectrum so hard on the scale a piece flys off! I can't make this up. Didn't get his name but Hispanic with glasses...so rude. Will never go here again. read more

I visited the UPS Store in Carlsbad Village to return my Uverse cable box....VICTORY! But the cable thing is another story... :) Their system was down (Uverse) and the rep said she wasn't able to process any returns at that time. She offered to take care of it when it was back up again and then email me when it was taken care of - SCORE!!!! Great customer service!! read more

I had paid $100 to ship a package from Carlsbad to Northern California, for next day airs, dropping off the package at 9am on Friday and was assured it would arrive by Saturday 5pm. I had specifically asked the clerk if it was going to get there on Saturday since I was driving up on Sunday and it wouldn't make sense to ship it if there was a chance of it not arriving on Saturday. I had called UPS/Carlsbad and spoke with the assistant manager, who proceeded to tell me it too bad, since its covid and its not guaranteed. Why would I pay 100 bucks to ship something which is not guaranteed to get there next day air. That is blatantly FALSE ADVERTISING, you cannot call it next day air if it is really 4 day slow AIR. The assistant manager Raymond seem proud that there are no refunds due to covid, and was unapologetic about the clerk falsely stating it was going to be delivered next day. I would ask others who have similar experiences like this with UPS to beware and feel free to hit me up and maybe we can fix this case of corporate greed and incompetent management. read more

This is one of the friendliest and quickest customer experiences I've had. I shipped a box of Doritos loaded with dry ice via ground. The box arrived in Norcal within 4 days. I recommend this store! read more

The staff here is unbelievably rude. In addition, I used the computer for a task and no one knew how to help. I haven't seen anyone smile there for years...new management?? read more

I cannot say enough nice things about this UPS store and the people who work there! They are always extremely pleasant & overly accommodating. I feel privileged to have scored a mailbox at this location, especially with our small business & personal postage needs.. read more

Daren is very kind and helpful. I was late to an appointment and he helped me get what I needed quickly, he also went out of his way to make conversation which is hard to find in customer service these days. Very friendly and helpful staff. read more

The team here at the UPS store is so friendly. I've come by here a couple of times to send out a couple of things, and they normally always find me the best rate for the package I'm sending out. There have been a couple of times where I've had to stop by for work related issues, and they treat me just like a normal customer, no special request or anything because I'm in my work clothes. They are very attentive and helpful! read more

Their printing services are WAY overpriced! They charge $0.75 for the first 5 pages of anything you print - basic, black and white!! That's $3.75 for 5 pages. I even called ahead of time and there was no mention of this. Be warned! Won't be coming here again. read more

The employees in this store are extremely unfriendly. I visit this store often and consistently have employees who aren't friendly, aren't helpful and act annoyed that you're there. read more

Every time you come in this store you are greeted with a nice warm welcome and " how can we help you". Today, I shipped a prepaid labeled package for FREE- the other store on el Camino real was going to charge me a $2 service charge? Hmmmm... really.? I will only take my shipping needs to this store from here on out. read more

Although our service need was minimal, the owner's took care of every single thing (and then some) to make this an exceptional visit. We just needed a Notary service. The owner not only took care of that immediately, he offered copies and postage/postal service to ensure our docs were in the mail today. Amazing service and one-stop-shopping....Thank you! read more

I do a lot of Amazon returns here and they never give me crap about needing some extra tape or printing a shipping label. Easy, friendly, and fast every time. read more

I love, love, this store!!! I never go to the post office anymore. Will go out of my way for the convince this store has to offer. Thank you for the great service. read more

They wouldn't fax something one minute after they closed even though their door was still open and their open sign was lit. Rude staff. None of them seem like they want to be there or like they want YOU there. read more

The petite lady with short hair, is so personable and always helpful. She has to follow the store guidelines, set by the owner, but is so helpful, respectful and brightens your day!!! read more

Fast and friendly service. I have sent multiple packages from this location and I've always had awesome service. They have everything you need on hand to make shipping easy. I highly recommend this store! read more

Always greet you with a smile, give great service and are knowledgeable! They are also very conscience of people's time and move people through the line very efficiently. I've been coming here for years and never have been disappointed. Great to know they are always here for my packaging needs. read more

Super helpful staff. Daren and his crew always take care of me and my business needs. Very timely turnaround with great pricing. Couldn't ask for more! read more

I often have boxes to ship through UPS, and though I live in Oceanside I make my way here because of the pleasant and excellent customer service. I appreciate when I'm out of tape, they take care of it for me quickly and with a smile. Highly recommend! read more

We purchased A large item when we were on vacation in Carlsbad. We needed to send it home to Wyoming and we went into the store. The staff, especially Darren, was knowledgeable, helpful and even provided us with a screwdriver so we could disassemble the item to get a better shipping rate. I was very impressed with their customer service! I have been to many UPS stores and these people definitely get it right! read more

Helpful and friendly staff! Daren and team were fantastic as my coworker and I spent a couple of days in and out making copies! Their contagious energy and ability to help immediately made our experience one the best! read more

What a great ups store. With parking right out front, it's easy to go in and get my school stuff printed. Always a friendly and helping staff there. read more

I love this UPS Store. Everyone is always super helpful and friendly. I have been using them for years and actually go out of my way just to come to this store because I trust they will get the job done. Plus they help me package small items when I'm in a rush and notarize. read more

AWFUL, AWFUL, AWFUL BOTH TIMES I'VE BEEN HERE. First time I was dropping off a package to a mailbox, and stupid UPS girl said that that customer no longer had a box there. I left, then had to return again because there actually was an existing box, and the stupid UPS girl gave me the wrong info. Next time I went there, I was the stupid girl to think that I would get any kind of decent service. I had an account number to ship UPS, but the big dummies wouldn't accept the package and told me to drive 20 minutes to San Marco (hub). They couldn't be bothered with a possible "fraudulent" account number so they, again, provided their usual SUCKIE service. If you want fabulous UPS service, see Jeff Langford at 7040 Avenida Encinas. There you will find what great customer service is all about!!! read more

The staff here is very helpful and the staff is very attentive to your requests. I enjoy going here for the shipping needs.

LIVED!! I own a PO Box and pay big money to have the contents forwarded to me with tracking numbers. Apparently you can't get the tracking info. unless 1 particular employee is there! So here I sit on Saturday and since the employee is out, I can't get any tracking info until MONDAY! How on earth is that giving me the ability to track my package?? The worker Tessa SCREAMED at me when I questioned this logic. She gave 10 excuses and when I questioned each one she would rudely cut me off and yell at me. Not even just raise her voice, YELL. I even asked her a few times to stop cutting me off so I can get my point across. I finally told her I'd record the call to play for her boss and she went ballistic. So - I paid $15 to forward a letter (vs $1) and I can't track it even though I paid for it. This seems like a MASSIVE federal issue to me. She doesn't see what the issue is. Apparently I should have called earlier if it "was that important to me." To add....when I called in to set up forwarding 3 weeks ago it never made it to the woman who handles mail forwarding. he took my credit card # so what the heck happened to that paper with my information on it?? Stike 2! Beginning to think some financial shadyness is happening at the store. I've never reviewed anything on Yelp or elsewhere but I'm so livid it's warranted. This complaint will be sent to the USPS and The UPS Store corporate. How on earth this employee still works there after 3 years is beyond me. read more

I love this store's service. They are fast friendly and professional. They know just exactly how to pack so that whatever you are sending arrives safely! I always know that I can depend on them. read more

We had what we thought was a decent experience until day two of taking care of business at their location. Their crappy computer with a horrible keyboard is $15 per hour with NO sign to tell you this. Yesterday we came in and did our work and they did not charge us. Today upon paying for our prints, they tell us as we are being rung up for computer time . Ok. We are good to pay for today but they decided to charge us for both days ANYWAY! Um, not cool. We had our computer with us and had we known were being charged we would have gone to STARBUCKS to do everything but print. read more

We use them twice a week and they are the best team for all the notary and shipping needs!

These guys are AWESOME! Very helpful and patient. I've gone in there about 20 times now and every time has been a great experience. I really hope they're getting payed well because they are definitely the reason for a lot of repeat business. read more

I called around 6:00 PM needing a notary for my elderly dad, age 93. I was told the notary is there until 4:00 some days and 6:00. He happened to be there and said to come on down. He waited for us and was so helpful and kind to me and my dad. We appreciate it so much. read more

I had a package shipped to this store for pick up in person. The shipping was paid for and it was not COD. I picked it up within 4 hours of it being delivered there. They wanted a $5 fee to pick it up. No other carrier does this, not the USPS, Fedex nor DHL. I filed a complaint against UPS corporate with the BBB. Their response was that the local UPS licensee can charge whatever extra fees they want to. Quite frankly, it's a scam pure and simple because neither the shipper nor myself agreed to this extra fee in advance. If that's how this store wants to operate, then I suggest you avoid it altogether and go with other carriers that don't allow such a scam. read more