The UPS Store

4.3 (72 reviews)

Shipping Centers, Printing Services, Mailbox Centers

Closed • 9:00 am - 5:00 pm

Updated 2 weeks ago

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The UPS Store - Shipping Centers Near Me - Carson, California

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If I could give this store a 0 I would. I was just released from the hospital from a 10 hour surgery last night. I received an email from the sender that a rather large package would be arriving on Monday, my surgery day. I contacted customer service to have my package taken to the local UPS Store for pickup because I did not want a large package just sitting on my porch. I paid the 5.99 fee to have this done. Tuesday, today, I called this UPS Store to ask if the package was there 8:45am. If it wasn't there it was no big deal. I explained that I just had surgery and my father would probably come pick up my package since he is out getting my meds, etc. Specifically, I asked what does he need in order for my package to be released to him. I was told he needed to show the tracking number and his ID. He said call back after 12pm because their deliveries usually come at that time. That was the plan to call back. Great, we hung up. About an hour or so later I received a text saying my package had been delivered to this UPS store. I thought that was odd because the first rep said call after 12pm. So to be sure I called back to double check if it had been delivered or not, 11:45am. The rep answered - a different rep because the voice was different, he checked and confirmed the package in fact was there. Again I explained I had just got out of surgery and my dad is out getting things that I needed and he can swing by if the package was there. The rep confirmed. Once again I asked and what does my dad need to show to pick up the package? He said the tracking number and his ID. So my dad arrives with the stated info and he was told that our names needed to match - we needed to have the exact first name and exact last name (unreal, not even logical) and he was told he needed to have a utility bill from my address with his name on it - huh, what!?!? If I was told this from either of the 2 reps (not 1 but 2 reps) I would have been more understanding. So my dad called me. He put the UPS guy he was talking to on the line. Of course I did not want to hear his explanation telling me what he just told my 82 year old father, so he calls Richard to the phone. I'm livid by this point! Basically what they were telling me is I needed to go in person. As if I was lying, playing games, trying to deceive, or lie about who I was or who my father said he was. We have the same address on our DL, and we have the same last name on our DL. Sometimes as owners you need to make an executive decision, and make an assessment of the person standing in front of them. I guess Richard thought an 82 year old man was in there trying to steal someone else's package?? So, I got up to go down there just to talk to him face to face! I am a business owner myself, I hold 3 degrees, a AA, BS, & MPA. I also work for the government and I have been employed there for 25 years. I worked in private industry for 15 years. I have built a ton of relationships over time and you never know who you are dealing with. We should all be careful who we are speaking to on a daily basis. That being said, I told him he has hired incompetent staff because there is no way I should have received the same information from 2 different staff members. Not once did either of them even MENTION a utility bill so NO I don't want to hear about a bill now Richard! You saw me because I showed you - I still had on hospital socks with rubber on the top and bottoms, I still had a bandage around my arm from the IV, and I had drains coming from my abdomen. Then Richard tries to show me the UPS Identification breakdown. He grabbed it off one of his back counters. In no specific place, not posted on any particular wall, it was just sitting there. This flyer had the info Richard attempted to explain to me, however 2 of his staff NEVER followed what was on the flyer. I strongly suggested he post it in their break-room and that he call a staff meeting to MAKE SURE everyone is following the rules, not just the owner. I guarantee you if Richard was not there, they would have given my dad my package with simply showing his ID and the tracking number just as the 2 reps said over the phone earlier. Well Mr Richard you are not perfect and you are trying to be Unfortunately, that is not how business works, that is not what keeps owners in business & because you think you're perfect you won't be an owner very long. It is about customer satisfaction, and it's about making that executive decision when your gut tells you to do so. Every "rule" cannot apply to ALL situations. That's like fitting a triangle into a circle. You could have handled this differently, but YOU chose not to. I pray nothing goes wrong with my healing because of you causing me undue stress. Your problem will be much bigger than releasing a stupid package to my father with the same last name and same address. Unhappy customers tell 10 or more people. I am on my 15th person.

Letrecia A.

Upon arrival you can tell these co-workers have a system and it works for them. The line was always moving in rotation. My notary was done in less then 10 minutes with no wait and no appointment. Even the prices seemed To be cheaper at this location. But to be fair the shredding machine service was 1.29 a pound here and with the same machines as the compton location. My bar-bq method is better anyway so I'll either buy me a shreader of just stick to the cremation of documents lol. Love this store always on top of things. QUICK, FAST AND EFFICIENT.

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Joshua G.

1

27

0

5 years ago

I went to this location for both live scan and for notary service. Both occasions were very fast and convenient. Even calling the store ahead to confirm what services they offered and the store hours was a much better customer service experience than many other businesses. read more

Business owner information

Local

Joshua thank you for your review. We really appreciate you taking…

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Ashlee R.

4

0

8 years ago

Alaja assisted me and provided excellent customer service. She was very friendly and helpful. Will definitely come back to this location for my shipping needs. read more

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Tay N.

16

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168

7 years ago

I come here often to mail packages and I have to admit, every person I have ran into are very nice. They are helpful and tries to give you the lowest price possible. read more

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Tae G.

Elite 26

170

973

2979

11 years ago

Found this place about 5+ years ago. They have always provided swift, friendly service. No matter what time you go in or how busy it is, employees always speak and get you in and out as quickly as possible. They offer products and services ranging from shipping, printing, livescan, and notary. I always ship boxes from here and if they aren't taped well, the guys secure them for me with no problem. One gentleman was kind enough to give me a UPS notepad and refrigerator magnet once. read more

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Deborah P.

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1

0

5 years ago

I go to this location for Amazon returns when I have them. The employees are always courteous, quick and efficient ( even when they have a line). read more

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Krys G.

18

16

6

11 years ago

Each and every time I'm I'm here, the staff is friendly, helpful and provide quick service!! I love the exceptional customer service!!! read more

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Jannie M.

Elite 20

1665

443

1262

11 years ago

There is always good and fast service. even though they may have a lot of people they give fast service because even if they have one person working in the front, they have someone else from the back to help, which that is the way to go. read more

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Gloria E. B.

0

21

4

8 years ago

If I could give UPS 0 stars, I would. I recently had a terrible experience with UPS. They lost my package. Turns out they delivered it to someone else & my package is still missing. They said they would investigate, they said they would call me back but never did, I was always the one to call them to tell them my issue. They were no help at all. Very disappointing & frustrating when they are supposed to be better than usps. read more

Business owner information

Local

Hello Gloria, I am sorry your experience with UPS was not what you…

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Midnightsun A.

0

1

0

5 years ago

For all our packing & shipping of high value fragile & oversized items going either U.S. or abroad - we bring them here for the last 15 years. We trust them They do the best job read more

Business owner information

Local

Thank you for taking the time and letting us know we've earned your…

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Heather B.

187

6

18

11 years ago

No kidding this place has such good reviews. They work so efficiently and still had great customer service. Three guys working and they were working faster than the 7 people at my local post office. I needed to mail something of an awkward size overseas and not only did they have the correct bubble mailer for me, but they showed me all the pricing options to mail it. These guys rock. Definitely coming back here to ship all my stuff. read more

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Anna D.

1

16

57

11 years ago

Very quick service and such a friendly staff. I always come here to drop off stuff for UPS for delivery like chegg rental books or mail. Today I did the live scan and the girl that helped me was super friendly. No hassle and no wait. This is definitely the place you want to go to if you need fast service! read more

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Leo P.

0

1

0

6 years ago

I don't usually visit a UPS store, but when ever I visit this specific store to return/send a package I always have a great experience. The staff is nice and helpful at assisting you to do what you need to do quick and easy. read more

Business owner information

Local

Leo, thank you for taking the time and letting us know of your…

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Ray D.

0

34

4

7 years ago

Alaja was extremely helpful. This location had a well kept appearance and the other coworker seemed nice as well.

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Robyn A.

10

109

83

8 years ago

Super excellent service by Phillip for notary and Live Scan fingerprints. In-and-out in no time! Highly recommend this location for these needs. read more

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Mark M.

0

1

0

7 years ago

Had an antique Radio chassis and speaker shipped from there to Florida. I received it safe and sound. Very well packed with a lot of Glass tubes and not one was busted. Just had to say Thanks.. read more

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Niko K.

743

1

0

5 years ago

It's rare to find such a fantastic customer service experience. I wish I could recall the name of the person attending to me, but his service went above and beyond. read more

Business owner information

Local

Hello Niko and thank you for taking the time and reviewing your…

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K P.

0

6

1

8 years ago

The team here is extremely helpful & efficient with everything from ink-rolled fingerprinting to simple drop-offs and packaging. A+

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V D.

221

60

129

9 years ago

My sister and I have a mailbox account at this UPS store, and I use them regularly for shipping and occasional faxes (sending since we have no land line at home). Customer service is excellent; all staff are friendly, helpful and quick. We've been doing business here for several years and even though a new UPS store opened up nearer to our house, we're sticking with this one because of its great customer service. Only thing that can be improved is sometimes the busy parking lot can be a bit crazy during peak hours (lunch and after work). read more

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Nicole B.

Elite 18

231

128

99

11 years ago

This place runs like a fine tuned machine! Came in around 4:45 pm for Live Scan and passport photos and was out of there in under 10 mins. There was so much going on, people dropping off, UPS picking up, someone faxing documents and the staff is just, go-go-go! Very impressed! read more

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Linda T.

Elite 16

127

407

70

13 years ago

I was rushing during my lunch break to get a document notarized.The notary was fast and efficient. :)

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Melody K.

92

90

48

13 years ago

I need to give this place a 5! My fax/printer/email was down so I came here to fax over documents to our other office. The guy who helped me PATIENTLY faxed over 40+ slowwww pages. I was there for maybe an hour or more, but the guy who helped me certainly did his job. read more

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Rizoy B.

0

91

23

14 years ago

These three guys are great! Helpful,reliable and pure class! I enjoy doing business with them....

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AJ J.

111

94

10

10 years ago

Don't know if this is all UPS stores, but they won't let me use my account number here. The girl behind the counter claimed no UPS stores take the UPS account number...Crappy service, and it smells weird in there. Wish they'd said something before I wasted 15 minutes filling out a bunch of forms for my packages. Not coming back here. Maybe my FedEx number is a better way to go. read more

Business owner information

Local

I am sorry you had a bad experience in our store. UPS Stores…

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Jae C.

1

3

0

7 years ago

As a small business I have to say, this UPS store is very incompetent or are thieves. I dropped off a DHL package on 4/25, since they are a DHL drop-off location, but my package was never picked up by DHL. I called DHL and they told me that they did not have any pickups at that location for 4/25 or 4/26. I returned to the store and they lied to my face that DHL came on 4/25. I asked to see if they have any records of DHL coming and they say since they are a UPS store they don't keep any records for DHL, of course. They also told me that when DHL comes they scan all the packages they are taking, and when I asked her then why does my package still show up as not picked up she changes her story to say sometimes they don't scan at the store and just take all the packages. WHAT?! This is not how a business should be run! Especially a shipping business. How could they have zero record of pickups? Now I have an upset customer and have to reship their order costing me money and time. Terrible service and we will never trust this place with a package again! read more

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Simone T.

Elite 19

232

611

1576

11 years ago

Looking for a UPS store on the way home and found this one on Yelp, did not even know there was one this close to me. They are located right off the 91 freeway in the same plaza as M and M soul food. There was plenty of parking and I was helped as soon as I walked in. Very friendly, fast, and convenient, I will be returning here when in need of their services. And they also offer notary, live scan, and passport photos. read more

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Anna H.

Elite 22

24

725

5001

10 years ago

Came here to get fingerprints and other docs and Phillip is the man! Extremely kind and knowledgable.

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Jasmine N.

106

20

61

11 years ago

I came in for a Live Scan and it took maybe less than 10 minutes. It was really quick, especially with so many people going in and out. Super friendly and helpful staff. They know what they're doing! read more

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Jon F.

2

71

53

12 years ago

Here to get a life scan so I can volunteer at church. Put it off for a long time but finally took the time to get it done!

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Todd G.

Elite 21

539

326

374

11 years ago

Fast, friendly and efficient service. Going to a UPS store or any kind of shipping vendor isn't exactly my favorite experience. Oddly enough, I left here with a smile on my face. Thanks, guys! read more

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Eric C.

48

62

16

10 years ago

Standard UPS. They smiled upon receiving my package for delivery. They were quick. I mean what else is there really? read more

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Pamelia W.

2

68

72

11 years ago

Just left the UPS Store where Brandie assisted my husband and I with some documents that needed to be notarized. She was very friendly fast and made this a painless process. We were literally in and out in less than 10 minutes! read more

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Aaron B.

0

16

1

9 years ago

Great customer service with extremely personable reps. I'll definitely go to this location again for shipping my packages.

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Page 2 of 2

More info about The UPS Store

335 E Albertoni St
Ste 200
Carson, CA 90746
Directions
(310) 217-1214
Call Now
Visit Website
https://locations.theupsstore.com/ca/carson/335-e-albertoni-st

Payment methods

Does The UPS Store take credit cards?

Yes, The UPS Store takes credit cards.

From the Business

Specialties

The UPS Store #5824 in Carson offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 1/4 Mile West Of Intersection Of Albertoni & Avalon.

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Review Highlights - The UPS Store

“Came in around 4:45 pm for Live Scan and passport photos and was out of there in under 10 mins.”

Mentioned in 7 reviews

RWPRINTS

4.8

(66 reviews)

Sadly, TIKI DAVE had a lukewarm (sour Mai Tai?) experience at another South Bay small business…read moreprintshop and he is very lucky to have found RW Prints. Truly. David and RW PRINTS is rock solid, super responsive...and I've sent them A TON of emails for business cards, stickers, magnets, car magnets and perforated car clings for TIKI DAVE'S TERRIFIC TRIPS. While the other shop just outright ghosted me after texts and emails. David was always prompt to respond. Product is awesome and the speediness of having it ready is amazing. TIKI DAVE highly highly highly recommends RW PRINTS!

Their website has ssl security errors and dns not managed properly. Rwprints.com goes to a web…read moreserver default page. Visiting in person I was told to just email them my business card order and it would be ready in a few days. Upon return to pick up the order I was told it was never received. So their email doesn't work either. Very poorly run local business. This is one reason why local is dying and online is surging. Reply to David: I just recall you saying to email the address on the card and I questioned because it sounded too easy. You had time to make reparations before I walked out (visibly upset) and made no effort except to apologize. Apparently you don't mind giving a patron bad service but you DO mind negative reviews. Reviews are our only recourse these days and you need to be aware of that before letting potential customers walk out unhappy. I'll give my business to someone else.

Copy Land

4.4

(17 reviews)

Everything went very well and pricing was reasonable! I would certainly use them again.read more

I was looking for a place on the west side that had affordable prints and I'm grateful to have…read morefound copy land. Traditional print shops can get pretty expensive so this is my go to when I'm in the area.

The UPS Store

4.3

(152 reviews)

Awesome place Highly recommend…read more Employee went above and beyond to pack and ship my item to Hemet Thank you so much

I used this UPS store to return some Amazon items. They will allow you to bring your items here and…read morethey will give you a tracking number to let you know when the item was received by Amazon. It is very quick very easy. The only thing that is a problem is the parking at this location. It is close to a Blink gym, which a lot of the patrons of that business seem to take up the parking spaces. If that is an issue for you don't come to this location.

Sunset Printing Company

5.0

(21 reviews)

Dennis is absolutely phenomenal to work with! He does all of our print for all of our listings and…read moreeverything always comes out phenomenal! He is professional and kind and I would encourage anybody to reach out to him for any printing needs

Mike is great! He calmly answers questions and concerns…read morethrough your projects and is always on time!

Merch Stop

4.9

(66 reviews)

Above and beyond! Highly recommend it if you need any kind of merch- they managed to do a very…read morecomplicated stencil and in record time. Thank you!

TIKI DAVE doesn't like to write too many 'ok' reviews but this is one of 'em…read more I needed business cards and I saw the good reviews for the Merch Stop and I ordered some from Jon. When I went to pick them up, the fella who finally came over to help me couldn't find them. Jon then came over and pointed out that they were in plain sight sitting on his desk. I had a lot more work for Jon and he completely ghosted me. And that's that, I am sorry to say. The turnaround on the business cards was good; the price was just ok. I have moved on to another South Bay small business print shop and they have been far more attentive.

Print2for1

4.5

(23 reviews)

10/10 recommend this business for all of your printing needs. Joe and Manny go above and beyond for…read moretheir customers! They treat you like family. What an exceptional experience, they made a beautiful window covering for my fitness business and a flag for outside. Thanks guys! Can't wait to work with you again soon!

It's hella hidden, but it is on the second floor in building. Across the street from El Camino…read moreCollege, next to Gigi's Pizza. Once inside establishment, Manuel welcomes you and helps you execute any projects. This place does not only do big printing jobs, but they also provide other forms of advertisement/space for creativity for your business. Check them out!!

Staples

2.8

(78 reviews)

If you're looking for something to get printed like business cards or other stuff, Staples can…read moredefinitely help you with that. You can just make it at home and then go on staples .com and upload your image or info that you want on your business cards done and they can print them out for you in any amount that you need for an affordable price today "Axel "helped me out and he was great . If you need some help with anything, make sure to ask for him. He's very knowledgeable and knows what he's doing. He can definitely help you out with what you need done..

Shelves are not well stocked, service at print counter not helpful. The employees seemed like they…read moredidn't want to be there at their job. Printing cost is too high! I ended up printing it at home for a fraction of the cost. Copying one set of 200 pages front and back was quoted as $55 per copy. Ridiculous! There is no value shopping here, at least for their printing services.

Fuze Graphix N Signs

5.0

(8 reviews)

Diego has been great to work with! I'm very happy with the quality and customer service Diego has…read moreprovided. The signs he printed and installed for my business have turned out great. I'll definitely keep going back to this company!

We opened our very first store 3 months ago and took a chance on Fuze Graphix for our main lighted…read moresign because their prices were excellent. I was so nervous because your main sign is your most public representation of who you are. Diego did a gorgeous, amazing job with our sign. They used LED lights that are so bright and make our sign really pop. Most importantly, though, we constantly hear from new customers that they found us simply because they saw our sign and then looked us up. Truly the best testament to their work. Thank you, Diego.

FedEx Office Print & Ship Center

3.1

(111 reviews)

I once in a while come here if I need to print for work and came here recently to print. It's been…read morepretty busy every time I visited and to get to the store, it's a bit awkward to turn into. Parking lot is big enough for just Fedex customers. I only usually print for their "Print and Go" service so my experience here is very limited. I had a recent experience where I didn't print the receipt and needed it. I went ahead and called the store and Savannah really helped me out. She really tried problem solving and was super chill about it. She ended up leaving the receipt in store with a note. The Fedex near me has employees that just don't care so I really appreciate this locations service so far.

If it was up to me I'll take fedex out off business Trash…read moreservice ,trash employees, management doesn't exist there it takes forever to talk to a representative. Over all trash

Innovative Print Solutions

5.0

(52 reviews)

Eugene did a remarkable job helping me finalize and print my business cards. We went over my…read moreproposed design and he took the time to clean up the design, center it, and made great suggestions to make it look perfect. I love the linen paper finish and get compliments from my clients. I appreciated the prompt work and responses as well- they have been helpful with same-day printing. Great prices too, which is great as a small business owner. Will be back again!

Eugene was very helpful. He made sure he was satisfied with what I ordered. Definitely will refer…read morehim to everyone.

DVD Your Memories

4.9

(105 reviews)

I found some old VHS tapes in my storage unit. Called them to ask about the process and price to…read moreconvert them to digital formal. Price was reasonable and the service was quick.

I have a VHS from 1980 of my first film. It is the ONLY copy. I tried a few other transfer houses…read morewith sad and unwatchable results. I thought I had lost my movie. The transfer from DVD Your Memories was totally incredible to say the least. They saved my first movie I filmed in 1975 and now I have it on DVD and a drive. Bravo!!

Merch Stop

4.9

(66 reviews)

Above and beyond! Highly recommend it if you need any kind of merch- they managed to do a very…read morecomplicated stencil and in record time. Thank you!

TIKI DAVE doesn't like to write too many 'ok' reviews but this is one of 'em…read more I needed business cards and I saw the good reviews for the Merch Stop and I ordered some from Jon. When I went to pick them up, the fella who finally came over to help me couldn't find them. Jon then came over and pointed out that they were in plain sight sitting on his desk. I had a lot more work for Jon and he completely ghosted me. And that's that, I am sorry to say. The turnaround on the business cards was good; the price was just ok. I have moved on to another South Bay small business print shop and they have been far more attentive.

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3 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Jailene R.

123

9

6

2 months ago

I had a great experience with this UPS store, especially working with Peyton. The shipping was extremely fast, everything arrived on time, and the entire process was smooth from start to finish. Peyton was very professional, helpful, and provided excellent customer care throughout the process. Any questions I had were answered quickly and with great attention. I truly appreciate the reliable service and would highly recommend this UPS store services to anyone looking for fast shipping and outstanding customer support. read more

Kara J.

34

202

76

5 years ago

Everyone is very professional services provided is quick it's never a long line I really appreciate their quality service

Michelle W.

0

11

4

4 years ago

The staff here is efficient, kind, and knowledgeable. There's not much more I'd be looking for.

The UPS Store - shipping_centers - Updated July 2026

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