The lady that works at your 1245 S MICHIGAN AVE , CHICAGO, IL location is very rude. I asked her for my wife's packages (I have authorization to pick them up) and she lied, telling me that she sent them back. I called UPS and the packages are there. read more

I needed to overnight an important document. I dropped it off before the cutoff time for overnight but they didn't do anything with it for an hour and scanned it after the cutoff so that I can't prove I dropped it off before. I paid $80 for a shipping time frame that should have cost $30. I will never be using UPS again, this store or otherwise. read more

In the past, I have gone to the location on Polk. The people that work there are friendly, and it only costs 10 cents to print from your flash drive. I happened to be closer to the Michigan location today to print two pages from my flash drive only to find out they were going to charge $2.50 just to log in to the computer. What a scam. Two pieces of paper for 10 cents but only after you pay the $2.50 fee to open your flash drive on the computer. Its worth the time to go to the other location on Polk. read more

I came to the ups store to mail some tickets I sold with prepaid shipping. The employees there were fantastic and helped me package stuff up and even print off additional shipping labels. They were very friendly, patient and extremely helpful. Would highly recommend this store. read more

Ive had to box locations here and on Polk, I have always received great service and had any questions asked about shipping etc. I got to meet the owner also, she was very accommodating and very nice to deal with. read more

Regardless of the bad attitude, I said my sending item totally values 80dollars. There are 89 items in it. The lady wrote 18 items and 89dollars each, totally more than 1000dollars.The custom now is asking me for 20% tax read more

The short of it, I asked if they could fill a print job for me and the woman on the phone was completely unwilling to commit but also not telling me no. She kept telling me that I could send them an email but never that they would actually complete the job. Then she hung up. This call lasted 0:45. I was left completely in shock and bewilderment. Called back immediately to see what just happened and no one answered for the next 30 minutes. read more

They throw numbers on you with no explanation why , like 14$ to notarize the copy of my drivers license when u can have it done for $1 at any currency exchange or 5$ at any bank . read more

When did this place turn into the U.S. Post Office? The convenient location doesn't make up for being inefficient and petty. I'm happy to wait patiently but it seems unnecessary to charge a longtime regular customer for a single 3 inch piece of tape. Pretty disappointing on all levels. read more

I use this location frequently only because it is the closest option for me. I have to say, the service is hit or miss. Some days it's very pleasant and the employees are very helpful and friendly. Other days, the SAME employees come off as irritated and really pissed off. I agree with a previous comment... If you're in the service industry and you're having a bad day, you need to wait until you get home to vent. Don't let it come out at work and drive away customers. read more

Its shocking to see a UPS store in downtown with such poor service. The Lady that I spoke to was so rude, even when I asked simple questions. I've never felt so embarrassed and uncomfortable in a public place before. Rest assured, I will never go back to this UPS store again. I advise everyone to stay away from this store. Note for the boss: Please consider hiring professionals with good customer service. Especially if you're going to make them the manager of your store. read more

The worst UPS service I've ever had. The lady cut me off when I was talking but when I tried to correct her when she got my shipping information wrong she gave me a huge attitude. I've been to many other UPS stores and none of them was this bad. I don't expect a five-star experience in store, but mutual respect is needed. If you don't respect your customers, don't expect your customers to respect you either. read more

Such a pain that this is right by my house but I can no longer go here due to the rudeness of the manager. Filed a complaint with the corporation but never got an apology from her. read more

Sometimes the line is long (try not to go 20 mins before closing time!) but efficient staff and on the friendlier side. You can drop off USPS packages there too - I haven't been to the post office in years thanks to these guys. Highly recommend! read more

Exceptional service. Apparently, Yelp doesn't like short reviews, so I'm writing more words. My main point is this: Exceptional service.

To make it short & quick, the younger girl (wears glasses) here was sweet & attentive. It's the older lady (manager/franchisee owner, ...whatever) who was nasty, rude, and rolled her eyes so hard at me (i seriously thought her eyeballs would never be the same again... really???) and walked away, when i simply asked why i was paying $23 dollars to ship a 4lbs medium sized box one state over (at FedEx it's $11 bucks!!!). And to begin with, she didnt even offer me any bubble wrap for the components I was shipping - I had to ask for it. She shuffled away and got it for me.....Funky ass attitude through & through. Zero customer service skills, never looked me in the eye once.... I mean, in the service industry if you're having a bad day wait till you get home to take it out on your husband or yourself. First time here, never again. One & done. Have a nice life. read more

I am from the U.K and I needed some documents printed in order to secure my travel back. I booked a 30 min online print consultation and also uploaded my documents on to UPS store online print platform. When I attended my appointment on 11/12, the member of staff behind the counter was discourteous and lacked basic customer care skills. He advised that he could not access the on line print platform and that the person who could wouldn't be back until next week. He suggested I email the store with my documents for him to then print, but this did not work either. Although this wasn't bad enough he choose to speak to a colleague in the back office within hearing distance of myself and say that I had an attitude. He also said that he wasn't worried about a complaint because he would hide behind BLM. I have never experienced such poor customer service and upon looking at the review on this site I would say they are more than accurate. If at all possible avoid this establishment. I went to another UPS Store at W Polk St and the staff and service were exceptional. If this store is a franchise UPS should ask for a change in ownership because the current one is clearly failing the performance indicators that one would expect from a reputable company. My advice, AVOID! read more

Carla is simply the best!! Every time I visit the store she is friendly, helpful, knowledgeable, and always makes a big effort to make sure I have everything taken care of. I appreciate her and want to say what an amazing job she is doing!! I look forward to working with here again soon. read more

The staff here is not only friendly but super efficient! I bring a lot of ready to go packages (Zappos returns, etc) and since the box is ready and I don't need to do anything they will take it while working with another customer - so in and out I go! There is a certain gentleman, Kevin, who just makes my day every time I come in. His smile, helpful nature and upbeat attitude is actually pretty unique nowadays and I am glad that this UPS opened in my "Sloop" neighborhood and that they have Kevin to make it shine! read more

Very friendly people work at this UPS Store location. The store is small, but well equipped. They have a few free 15 minute parking spots outside that make this a very convenient location to visit. read more

Best UPS store I visited so far. Great customer service - I showed up with a couple of items that needed to be shipped and one of the ladies on duty took care of everything from packing, to labelling and shipping. Not sure where all the negative reviews are coming from but this was definitely one of the best customer service experiences I ever had in a UPS/FEDEX/USPS outlets. read more

Haley was great and helpful with a problem package. Love this neighborhood resource.

I came in on my lunch break to send a care package last minute. I was a little worried about the location at first because of parking, but Brittany had me in and out. Excellent customer service! read more

It is 8:53 am and store hours start at 8:30 and no one has yet to show up lights are still off the gate they have inside is still closed. I have been sitting outside for over 20 min waiting for the store to open ? Update it is now 9:20am and no one has shown up. read more

I normally never leave bad reviews but this place deserves to know so they can up their game if they ever want to improve. The only reason I've been here twice is because it's the only convenient place to print since I don't have a printer. Absolutely despise this place just because the manager treats you like she's doing you a BIG favor- sighs, rolls her eyes and has rude comments. This one time I came in early, she said she's not open yet- which is fine- I understand and told her I'm okay waiting until she ready. When she rang me up, she had short, one word comments as if she was doing me a huge favor for me paying for these services. Are you kidding me?! This lady obviously hates her job and sucks at customer service. It's not that big of a deal to say thanks or good morning or smile, lady. Jeez. Corporate needs to seriously re-assess their managers. read more

Needed an obituary printed. Karla and her team did a beautiful job and the obits were completed when promised. We are very grateful for the amazing customer service, patience and courtesy show to us. It gave us one less thing to worry about. THANK YOU ALL SO MUCH!! read more

So glad when they finally opened! Came in with a printing and binding job. Did a quality job and in under an hour. Nothing like this in the area. read more

I came in for a last minute job (4) presentations printed and bounded and Carla literally saved me! She identified a work around to get my slides printed and bounded them lightening fast. She has the MOST AMAZING ATTITUDE! You are such an on point professional who doesn't skip a beat with identifying customers needs and addressing them with ease! THANK YOU THANK YOU THANK YOU!!!!!! read more

I am not big on writing reviews as I am super busy- however, I feel like this store needs a well deserve shout out. The customer service was nothing short of amazing! I was in and out during my lunch break and Jake was a big help. I told him what I needed and he did everything which made my visit as effortless as possible. Thanks, Jake!!! read more

I was in a rush to get a package out and I was clueless. However, the great work of Brittany and her put me at ease. I really appreciate your help thank you. I was able to park and get everything done before needing to get to work. I was there just at 8:35. I was able to get it taken cared of quickly. I made it to work on time with time to spare. I so appreciate your help again. Thanks!!!! read more

I love that they opened a UPS store near my apartment! In fact, I love this UPS Store more than I do the Post Office on Harrison. Did you know that they provide USPS services in addition to UPS services? Well I just found this out recently and am glad I don't have to drive to the Post Office anymore! read more

Haaarible customer service. It's simply shocking that this has been allowed to continue. They refuse to answer the phones. They charge just to tell you if you have mail or not. They charge an exorbitant fee for key replacement. The ladies working there act as if they are doing you a favor by waiting on you. I'm paying good money for this service and am being treated as if I'm asking for a handout instead. I've gotten so fed up with this place that I called corporate and was informed that the fees they charge are not in line with corporate policy. Maybe the employees would be more at home working at some public assistance facility in the ghetto, but they should not be working here. As attitude starts from the top down, I can only assume that the problem starts with the franchise owner who obviously could care less about customer service. If you have had or are having this same issue, please call UPS Store Corporate at (800) 789-4623. I was informed that they've recently received a couple of complaints already and that Operations would have to follow up with me. read more