Great store for all your mailing needs!! Staff was very friendly and helpful. I'll be making this my primary shipping store!!

Excellent customer service & great hours as I usually drop off Amazon returns at this location about once a month. Their location is right off the highway, very easy to find. I've also used their Notary services. They were very nice and professional giving me much needed information. They offer a few mailing necessities also like envelopes, staplers & tape at a very good price. Thank you! read more

I had never used the UPS store services before But I needed to return a package to amazon. I admit that after reading the older reviews I was expecting a long and difficult adventure. I left work an hour early just to make certain I was there in plenty of time. The first thing I noticed is that the store is located in a strip mall with a large parking area. I got into the store it was clean and tidy. There were 2 service people helping customers and I was in line behind them. Another employee came to the waiting area and offered to help me. He was friendly, helpful, and professional. I explained that I wasn't certain what to do and gave him my box and a copy of the scan code that amazon provided for me. He took care of my box expeditiously and I was in and out in minutes. I couldn't have asked for a more pleasant customer experience! I most definitely recommend the Ebensburg UPS Store to anyone who needs to send packages. I will be a returning customer. read more

I cannot recommend this store too highly. I was recently in the area for a short time and had to ship a rather large and heavy package. Kevin was able to pack it and ship it for me with no problem. read more

I arrived at the UPS store located at 169 Mini Mall rd. Ebensburg, PA 15931. I was picking up the 4 packages that I paid $300 to ship from Apple Valley CA to the above location. I was told that the packages would be in Pittsburgh on August 19th. My 17 year old son is starting college at the University of Pittsburgh and I entrusted the shipment of all of his possessions to UPS. Upon arrival the clerk at the desk told me that there were only 3 packages for me. I told her that I shipped 4 packages and she stated (very matter of fact) "well you only have 3 and you owe me $6." The biggest package that cost $110 had a huge hole in the side and clearly clothing had fallen out. I asked for help tracking the other package and was told that I needed my tracking number. I was told "We are not responsible for your lost package the UPS store that sent the package is responsible." The clerk was very rude and the store was empty someone could have helped. No one cared and no one helped me. UPS is not about what location you shipped from. Every customer is a UPS customer and should be helped no matter what location we shipped from. That Package cost me $110. I called the Apple Valley branch and was given the tracking number and told that the package was in a UPS hub in New Stanton, PA. Still no help from the Mini Mall branch location and I was still at the branch at this point. I called UPS customer service and was lied to by Dam and told that the package was in transit. I asked for a refund for the package and for the packege to be shipped to my son's school instead. I spoke to Jet the customer service manager. He told me that the package was lost. He said that I would have to put in a claim and that there was nothing else he could do. I wanted to cry. Thousands of dollars if my sons possessions are lost. He doesn't have much because I packed towels and rhings in the package that I received and all of his sneakers, tops, pants , coats, briefs, sweats etc. His entire life is in that package. UPS is responsible for this and for the terrible treatment I received. How could you lose a package of that size???? You lose packages and you blame the consumer, make us do the work to figure out where packages are, charges are insane and when they are lost we get absolutely no help. Jet never even sent me the email for the claim. Poor customer service. read more

I dropped off a package to return to Amazon. The girl said the box had to be taped and if I didn't have any tape they had to charge me $1.00 to tape the box. That is ridiculous to charge $1.00 for one piece of scotch tape. Will think twice about going back there. read more

They are so helpful here. We often send packages, but they do so much more. We have a restaurant and they have made several banners for us. We also get our greeting cards there. Grace and Kevin are always very helpful. read more

I'd pick somewhere else. They seem to guess at prices. The notary service is $10 where most everywhere else is only $5 (they charge $5 for the stamp but then tack on a 100% upcharge for clerical fees - making it $10). Unless desperate I'll seek out other options. Other rates seem to be all over the board. Not sure how they will work out in the long run. I know the UPS store in Indiana is great (sometimes busy but a good choice). read more

took advantage of a special they we're having on posters ($8.00). got exactly what i expected. friendly staff. nice place.