I usually dread running errands like returning packages or shipping items, but this UPS Store location makes it an absolute breeze. The Staff: Easily the friendliest and most efficient crew around. Every time I walk in, I'm greeted with a a welcoming attitude, even when they're busy. Efficiency: They work incredibly fast, keeping the line moving without ever making you feel rushed. Atmosphere: The store is always clean, well-organized, and fully stocked with packing supplies. read more

I recently went to Notary my documents. Staffs there was very friendly and kind, especially Arsh Gill. They were super quick in scanning and copying the documents. Overall very satisfied. read more

Excellent service! Al Gill and Nikki were both very friendly, professional, and welcoming. They made my visit easy and pleasant. Thank you to both of them and the entire staff for their kindness and outstanding customer service. I truly appreciate your help! read more

I came for a box to send out a package. Nikki was extremely helpful and she knew how to efficiently and safely pack everything so that it was secure. It was reasonably priced for its weight and size and I was in and out in no time flat. Always great service from packages to copies to notary. I've never had a bad experience in emeryville. Thank you guys! read more

I love this UPS store. Nikki is the best! She's efficient, kind, and remembers all her regulars. We need more folx like her.

Nikki was amazing, beyond helpful and extremely kind. I had to print some items and return,

Arsh and Nikki were both incredibly friendly, professional, and efficient. They made packing and shipping two of my items quick and easy, and the whole experience was seamless. Great customer service--I really appreciated their help. I'll definitely be back! read more

Best UPS store hands down, the staff are always amazing and so welcoming. Thank you Arsh and Nikki, you both were so helpful with our transaction. read more

Always have a pleasant experience here. Warm, welcoming, efficient staff. Arshdeep is the best!

Arsh Gill is ALWAYS very helpful and has a smile on her face. I come to this location often and would recommend to anyone.

I didn't realize their notary services had a cut off time, but they stayed late to accommodate me, and they also held the UPS driver until my package was ready! read more

Arsh Gill, the notary demanded that I physically sign the identification document in front of her even though I appeared personally, with photo ID -- US Passport -- and the identification document did not require that I physically sign in front of the notary. She expected me to return with a new unsigned document. So I verified the criteria and here's what I found. Question: do I always have to sign in front of the Notary in California? Answer: No, you do not always have to sign in front of the notary in California. Whether you must sign in their presence depends strictly on the type of notarial act required by the document's certificate.The rules vary by document: Acknowledgment: For this most common type, you do not need to sign in front of the notary. You can sign the document beforehand, bring it to the notary, and verbally confirm (acknowledge) that you signed it of your own free will. Jurat: If the certificate requires a jurat (which involves an oath or affirmation that the statements in the document are true), you must sign it in the physical presence of the notary. Personal Appearance: Regardless of the type of signature, California law strictly requires the signer to appear in person in front of the notary. Remote Online Notarization (RON) is not permitted. Reference: https://www.nationalnotary.org/notary-bulletin How to notarize a document in California By Michael Lewis 7/24/23 Bottom line, this was a mere identification document. I provided photographic evidence via my passport, I was physically present and my photograph was on the identification document and I was happy to sign in front of her so that she could compare the signatures. Nothing seemed to make any difference to this person. In summary Ms. Gill who works out of this UPS store is a person who does not even know the requirements under law. She was wholly unreasonable, argumentative and not worth a cent of my money. The epitome of poor customer service. read more

This is my preferred UPS location. Staff are fast & helpful, there's lots of parking, always easy in/easy out.

The nicest, most professional staff (especially the two women:) I've ever encountered at Ups location. Extremely knowledgeable and helpful- they put the "service" in customer service. read more

Great service. I did not have my packages fully prepared to ship and they went above and beyond to help me out.

Arsh and Ezra were very nice and helpful. Arsh notarized several documents for me - efficiently and with good conversation. Thank you!

My husband and I moved to the area summer of last year and got a mailbox here, the entire time we've been absolutely blown away by the kindness, care, and quality of service! Everyone warmly greets us when we come in, and every staff member has gone above and beyond to help in with any issues we've had, special shout out to Arshdeep and Nikki since we see them the most often! The lines move quickly and the quality of service never skips a beat. They completely exceeded our expectations from day one and that hasn't changed. They do the impossible by making it a joy to pick up the mail!! read more

My fav UPS in all of East Bay. And I've tried them all, from Richmond to San Leandro to Concord to San Ramon and all in between. They are thoughtful, cheerful, and efficient. Wish they would train other franchises. Sun hours also a bonus. read more

The staff were very friendly and helpful. It's a small store so it gets busy quick but the staff is very courteous, respectful and patient. Went in for a notoriety and faxing some paperwork and the staff was very accommodating. Totally recommend and Amandip and Arshdeep were awesome! read more

If I could give this store a 0 I would. They have a 10-15 package on site limit because they are a small store. So this means they will refuse your packages and get it sent back. Dont ship anything into this location read more

This store charged me almost $4 to print a single sheet of paper and tape it on a box. Unfortunately, one must deal with the UPS store if one has a relationship with Amazon. read more

The UPS Store - Storefront - Shipping Centers Near Me - Emeryville, California

Staff is super friendly and helpful. Great customer service. Don't be scared off by a line. They are very efficient and there is usually minimal waiting. read more

Wow, this has to be the worst UPS I've ever been to! People here are never helpful. The only reason I come here is because it's the closest UPS to where I live. Today I came to drop off a package forgetting to print the pre-paid return label. I was hoping the woman manning the desk could help me print it because I was the only customer there. But she told me to use the computer to print it. I said sure. Then she informed me that it'd be over $3 to print one page. I was shocked because I've printed stuff at FedEx before. It costs less than 50 cents. I shook my head and walked away. She didn't even care. I'm completely speechless about the level of customer service at this store. If they hate their job so much, why are they even here in business?! read more

Great experience today at this UPS store. The agent couldn't have been more helpful and friendly. I was in and out in a minute or two. I had some difficulty finding it tucked away in a small strip in the Watergate Shopping Center, but the Watergate Market is highly visible and UPS is in a building just to the right (east). The load of one-star Yelp reviews that are full of hate date back to 2022 and before, all the way 2016. It's probably time for Yelp to clear some of those out. read more

Under new ownership and loving it. I've had a mailbox here for years and the new owners and their team are the most lovely people. Convenient location, easy parking, friendly smiles and great service my go-to UPS store. read more

Fought traffic to show up at 6:00 PM with two boxes with prepaid labels -- all it takes is to scan and print the receipt. They were locking the door and didn't help me. Poor customer service. read more

I usually only go to UPS stores to drop off Amazon returns. These are very quick "in and out" transactions. UPS just has to scan the barcode I show them, take the item and give me a receipt. Unfortunately, things are only this easy when no other customers are at this store. For this reason, I try to only go to this UPS store when I either know I have time to wait around or during off peak times (9-10am on a weekday). I've found that even when more than one person is working at this store, they all only help the same one customer at a time regardless of whether there is a long line etc. I've actually been in line here waiting while multiple employees chit chat with a single customer instead of helping the next person, i suppose that is nice if you're the customer they're chatting with but I wish they were more efficient. Because the job gets done eventually and they've never been rude, giving 3 stars. read more

Average, okay business resources for local in an emergency. Staff is average don't go out of the way to promote customer service. read more

The UPS Store - Shipping Centers Near Me - Emeryville, California

Ownership has changed and you can tell. The building feels more welcoming. They don't try and rush you out. They take the time to share all options with you. Amandip and Deepi are always readily available and treat you like family. I come here almost weekly because I have my mail box here and I have a small business which I mail large items frequently. Recently added, they're now open Sundays! This helps me out quite a bit, being a small business owner. read more

Under new Management. Since new management took over this place is great. They take care of you with ease and are very friendly, helpful and always have a solution. They are quick and efficient. There is plenty of parking available. I trust this location to ship anything and everything. They also have notary and mailboxes for rent and prices are good. This is by far the best location in the area. read more

I have never had a problem at any UPSTAIRS store..fast reliable services..what else do u neef

Yeah service here sucks a big one. The only reason I go here is because it's the nearest one to where I live, so I tolerate it. I went in Thursday to do an Amazon prepaid return. I walked in and nobody was there. I went behind the counter, into the back looking if anyone was there. Nada. I could have just as well grabbed a UPS box and raided the stock of shipping supplies, or helped myself to other peoples' packages that were off to the side. I finally knocked on the closed door that said 'Employees Only' and heard a woman's voice saying they'll be right out. The transaction was abrupt. I said I had a package to return to Amazon. No hello, no apology for not being available, she just scanned my package, printed my receipt, told me to toss the package next to the heap of other packages, no thank you, no goodbye. Thanks Beeotch. Go back to customer service training. read more

I scheduled a notary appointment online, but when I showed up to the appointment the worker told me there's no notary available. I went to Aardvark notary on Telegraph in Oakland just 10 minutes away and they took care of me right away without an appointment. Don't use this UPS for any notary services and don't trust their online appointment service. read more

Both Aman and Alice were great today, as always. I needed notarization and a Jurat for a document. We were waited on promptly, with the highest level of courtesy, and our issue was addressed and resolved fully. All expectations for courtesy, professionalism and topquality service were exceeded. THANK YOU to Aman and to Alice. read more

I've always had good experiences coming to this location. The staff was always friendly and the lines were never more than 3 people ahead of me. Granted I did a lot of amazon returns here and the staff never gave me a hard time. Parking can be tricky sometimes depending on the time and day that you go. Each visit never exceeded more than 15 minutes, which isn't bad compared to other UPS stores that I've been to. read more

Returning packages is quick & efficient. Plenty of parking and the UPS is conveniently located right off the freeway. Never had an issue with the staff. read more

I know from reading other reviews and from personal experience at this store that sometimes customer service can be inconsistent. However, when I recently went with a relatively complicated order of sending a stack of documents to Sacramento with a return label and envelope for the documents to be sent back to me after processing, Aman was super patient and helpful. It took a few minutes for us to get on the same page about what I wanted, but when we finally did, it was a breeze. As others have noted, notary services are sporadic and require you to call day of to verify the notary will be there, but that's true of many of the smaller UPS stores (go to the one in Piedmont for great notary services). Keep in mind this is a small locally run business and you may have to wait (no different than the post office, really). Other than that, I will continue to come here for my return drop offs and the occasional complicated mailing order. One star removed for opening a few minutes late. read more

Always helpful and efficient. I've had a number of interactions with the store employees and found them pleasant. Package returns, emails, scanning, printing, and passport photos. They seem to do it all. read more

I will give 0 star if I can. The store want to charge me $7 for only a piece of tape. Also, the attitude of the staff is very bad. When I was talking with him he used his finger to point at me which was really disrespectful. If you have other options to drop off or deliver your package please don't ever come here. read more

Terrible customer service at this UPS store. The employee had such a terrible attitude. He was not helpful. Take your business to another location. read more