This CROOK is a fairly recent owner, & a crook is also called a thief & this guy is nothing short of a common thief. "PLEASE DON'T USE THIS STORE". To all who gave the one star rating for Amazon returns & other services; This store used to be good; then the new owner came along who's an extreme penny pincher & a bandit to the core. All the prior staff left (probably because he didn't want to pay them any more than 50 cents a day). He doesn't like AMAZON returns because he doesn't make as much money from them so he charges for boxes, tapes, etc.. I received a blender with it's own box from Amazon, tried to return it the same day; the rude, ill-mannered owner whom by the way- kept people waiting in line with no staff, while he was openly telling a long story (COMPLAINING) to a male customer about another female customer that demanded return from Amazon (I know..right?) told me that Amazon takes brown box returns only, even if they don't provide it when shipped!!!..LOL.. yeah ok; tell that to "Jeff Bezoz" he'll have hay day. AMAZON of all places doesn't take back & accept its own packages?? WHAT A JOKE! Then he showed me a fake, made up print on the wall that he clearly made himself or copy pasted it from another source (laimo) that Amazon does not take their own boxes and not only that, they require customers to purchase the tapes from the store as well. It must have take him a couple days to come up with that phony helourious policy. He had the audacity to insult me by telling me to go to the AMAZON store/warehouse miles away... Apparently he doesn't know that he lives in United States of America & thinks people are stupid and fall for his lies! laughingly but unnerved I googled the nearest UPS stores & went a mile down the road to the "UPS store @ 25422 Trabuco Rd Ste 105, Lake Forest"; I simply returned the Amazon merchandise with no problems; in & out just like all others in front of me. I contacted Amazon and UPS corporate about the cheat and the con-artist and they nearly busted out laughing, especially about that bogues print on his wall. Amazon actually gave me a credit for the horrible UPS experience in this so called UPS store location. He also charges twice as much for passports, paperwork, certificates, purchases & any other UPS related businesses. He replies with more lies in response to the one star ratings that by the way receive many agreements in a form of "Useful" from other people. He also dislikes women & prefers male customers, probably because he thinks men may not notice the inconvenience and robbery as much as women do. This guy is a fraud and should be reported for unethical business. The 5 stars are all from his friends and family, mostly from his homeland. I'll be shocked if his crappy business survives. Do yourself a favor & don't waste your precious time & money going inside that minesing store @ 27472 Portola Pkwy #205, Foothill Ranch. You can go to the next UPS store closest to this one (1.5 mile difference) which I mentioned above. This guy is patitatic, lies & the way he runs his so called UPS business is unacceptable on so many levels! I can not phantom how he's getting away with it, but hopefully not for long. read more

We've been coming to this UPS Store for over four years now, and the service just keeps getting better. Sean, Scott, and Greg are all fantastic -- they go above and beyond every single time. I usually stop in for quick Amazon returns, but today was a little chaotic with a big pile of packages and my one-year-old in tow. The team totally stepped in and took care of everything -- scanning, packaging, and keeping things stress-free for me. Total lifesavers! What really stands out is how welcoming they are, not just to me but to my kids. My four-year-old and one-year-old love coming in -- it's their favorite stop. The team always greets us with smiles and gives the kids stamps, which absolutely makes their day. A standout moment: during Kindness Week at my son's school, he didn't even hesitate -- he wanted to give his kindness card to Mr. Scott, the store manager, because "he's always so nice and makes everyone happy." That says it all. And a helpful tip for anyone doing Amazon returns -- bring your old Amazon packaging (paper or plastic) with you! It helps save them 10¢ per package, which adds up and helps the store run smoothly. Thanks again to Sean, Scott, Greg, and the whole team. You're appreciated more than you know! read more

I had a very disappointing experience at this UPS Store due to the behavior of the manager, Sean. Every time I come in to return an Amazon package, he complains loudly about how much work these returns create. It's unprofessional and makes customers feel unwelcome. When I asked a simple question about shipping options, he responded rudely and dismissively, as if my inquiry was an inconvenience. It's clear he's unhappy with his job, but it's frustrating that this attitude spills over into his interactions with customers. If he dislikes dealing with returns or customer service so much, he should remember that he chose to run this business. His attitude is driving away customers, including myself. UPS stores should prioritize customer satisfaction, but this location misses the mark entirely and serves as a prime example of what not to do. Additionally, I've noticed how this manager responds to bad reviews. Instead of addressing feedback constructively, he tries to fire back and shift the blame onto the customer who wrote the review. This attitude reflects poorly on the business and shows a lack of accountability. read more

If you're looking for a reliable and friendly shipping solution, look no further than the UPS store owned by Sean! From the moment you step inside, you'll be greeted with a warm smile and expert assistance from Sean and his team. Not only is Sean incredibly knowledgeable about all things shipping and packaging, but he's also always willing to go above and beyond to help his customers. Whether you need help selecting the right box size or want to ship a package internationally, Sean is there to guide you through the process every step of the way. But what really sets Sean apart is his dedication to customer service. He genuinely cares about each and every customer who walks through his doors, and he always goes the extra mile to make sure their shipping needs are met with ease and efficiency. Overall, I can't recommend Sean and his UPS store highly enough. Whether you're shipping a package for personal or business reasons, you can trust Sean to provide top-notch service and expert guidance. Thanks, Sean, for all that you do! read more

I cannot say enough good things about Sean and his team at this UPS Store! From the moment you walk in, it's clear that customer service is their top priority. Sean has created a welcoming, efficient, and professional environment. Whether I'm there for mailing, printing, or other business needs, the staff consistently goes above and beyond to ensure everything is handled seamlessly. Sean's leadership is evident in every detail--his team is well-trained, attentive, and always willing to go the extra mile to ensure customers leave satisfied. Their expertise and prompt service have saved me time numerous times, and they're always happy to answer questions and provide recommendations. It's rare to find a business so dedicated to both professionalism and a personal touch. I highly recommend this UPS Store for anyone seeking reliable service delivered with a smile. Thank you, Sean, for setting such a high standard! read more

I came in about a week ago, early morning on a Monday around 9am. There was only one guy working. I came in to ship a package and to get a document notarized. When given the price to ship my package, I asked if there was any way I could get the price to be cheaper. He instantly told me to go to the Post Office, that it is cheaper... Maybe its just me but you would think you would want my business and not send me to a competitor of yours? I guess I should thank him though since it did, in fact, save me money. I then asked him if they did notary (since they clearly state that they do) he quickly told me "no, we do not" It irritates me that this UPS store states they do notary when they don't. Obviously its not the guys fault, its clearly the owner of the stores fault... If you don't do notary, then do NOT state that you do. I don't think I will be returning with my business. read more

I don't know what happened with this location.  It used to be fast and reliable.  I was never charged for a ups envelope.  I just came in with a prepaid shipping label but no package.  The owner spent at least 10 minutes with the prior customer who was making an Amazon return.  I know that it's supposed to be for free with the code that amazon sends you.  Instead he spent all this time printing out her label and then charging her $2.  Meanwhile the line extended out the door during this time.  He then charged me $8 to ship despite the fact that I had a prepaid label.  None of this ever used to be an issue.  I'm guessing that this location is under new ownership?   I know none of this is a big deal but it is a pain when you are in a rush.  It's also never fun to be nickel and dimed read more

I don't know what happened with this location. It used to be fast and reliable. I was never charged for a ups envelope. I just came in with a prepaid shipping label but no package. The owner spent at least 10 minutes with the prior customer who was making an Amazon return. I know that it's supposed to be for free with the code that amazon sends you. Instead he spent all this time printing out her label and then charging her $2. Meanwhile the line extended out the door during this time. He then charged me $8 to ship despite the fact that I had a prepaid label. None of this ever used to be an issue. I'm guessing that this location is under new ownership? I know none of this is a big deal but it is a pain when you are in a rush. It's also never fun to be nickel and dimed read more

Excellent experience at the UPS Store! Shawn went above and beyond to help me and made the entire process easy and stress-free. It's rare to find someone who is both professional and genuinely friendly, but Shawn was exactly that. He was patient, knowledgeable, and took the time to answer all my questions. Whether you're shipping a package, printing documents, or handling returns, customer service like this makes all the difference. The store was organized, efficient, and I was helped quickly. Shawn's positive attitude and outstanding customer service are the reason I'll continue coming back to this location. Thank you, Shawn, for making what could have been a routine errand such a pleasant experience. Highly recommend this UPS Store! read more

I recently had a fantastic experience with UPS, and I have to give a special shoutout to the manager, Sean. From the moment I walked in, Sean's professionalism and attentiveness made a huge difference. He was incredibly helpful, ensuring that all my packages were handled with care and that everything was processed smoothly. Sean went above and beyond to make sure my needs were met, offering friendly and efficient service while maintaining a positive and welcoming attitude. It's rare to encounter such exceptional customer service, and I truly appreciate his commitment to excellence. UPS has definitely earned my loyalty, thanks in large part to Sean's leadership and dedication. Highly recommended! read more

I absolutely love this UPS Store! Every time I come in, I'm greeted with friendly service and a well-organized space that makes errands feel effortless. I especially want to shout out Sean--he's always so helpful, patient, and professional. Most recently, he helped me design and create an amazing banner, and it turned out even better than I imagined. Whether it's printing, shipping, or general questions, Sean always goes above and beyond to make sure I have everything I need. The Amazon self-service booth is another huge plus--it's super organized and easy to use, which makes returns quick and painless. Thank you to Sean and the entire team for always making my visits a positive experience! read more

I live in Santa Monica but because of my job I have to travel to OC 2 or 3 times a week, I found this UPS store when searching for a drop-off location for my work. It was their closing time but they were very patient with my last-minute packages and the owner working Mr. Sean was very nice and friendly. He went above and beyond to help. Every time I am at OC this is the only UPS location I have been using, I am always greeted and helped right away. I've never had a bad experience here. The staff is always friendly and helpful. Literally, just the best folks around to help you. The prices are reasonable. The wait times aren't too long. read more

A big thanks to Scott and Sean for the hot pursuit of a missing box I shipped across the country, which was lost on a UPS truck. Scott stayed on the hunt throughout the duration, and we were all pleasantly surprised when the boxed showed up back on my doorstep a few weeks later after traveling to Syracuse, NY (and who knows where else). My box had several items that couldn't be replaced, so not only was I thankful to have it returned -- Scott aggressively pursued and secured a refund of my shipping fees through UPS. I really appreciate the store going the extra mile and then some to make this situation right! read more

I've come to this UPS Store multiple times for Live Scan services, and every experience has been exceptional thanks to Sean. He's consistently professional, efficient, and knowledgeable, making the entire process seamless from start to finish. Sean takes the time to ensure everything is completed correctly, and his attention to detail gives me complete confidence every time I walk out the door. It's clear he takes pride in his work, and it's always a smooth and stress-free experience. I highly recommend this location -- especially if you're looking for reliable and top-notch Live Scan services. 5/5 read more

Absolutely amazing experience at this UPS Store! I came in for a notary, and the gentleman who helped me was fantastic. He was incredibly professional, super friendly, and made the entire process feel effortless. You can really tell he cares about doing a great job -- he explained everything clearly and handled the paperwork with total confidence. The store itself is clean and welcoming, but his exceptional service truly made my day. I'm so impressed and grateful for his help! Highly, highly recommend this location for notary services and anything else you need -- truly outstanding! read more

Honestly, this place was awful. I got charged $10 just to print one piece of paper, which is ridiculous. Then when I needed tape to close my box, they made me buy a whole roll, even though I only needed a little bit. The worst part? The guy working there was super rude. He literally talked back when I asked questions and spent the whole time complaining about other customers and his job. It was so unprofessional and uncomfortable. I'm never coming back here again. There are way better places where I can get the help I need without the attitude. read more

I recently visited The UPS Store, and I had a great experience. From the moment I walked in, the staff greeted me warmly and were eager to assist. They handled my shipping needs quickly and efficiently, answering all my questions clearly and professionally. I was especially impressed by their attention to detail and willingness to go the extra mile. Their excellent customer service made my day so much easier. Highly recommend this location. I'll definitely be returning for all my future shipping needs! Thank you for such great service! read more

I can't say enough good things about my experience at the UPS Store, and it's all thanks to Sean! From the moment I walked in, Sean greeted me with a warm smile and went above and beyond to assist me with my amazon returns. His professionalism and attention to detail are truly exceptional. His knowledge of shipping options and efficiency made the process smooth and stress-free. I highly recommend the UPS Store, especially with Sean's outstanding customer service. He's definitely an asset to the team! read more

This UPS Store has really gone downhill. The older gentleman (who I believe is the owner) is always in a terrible mood! He is constantly complaining about anything and everything. Also, they are now charging $3 if you bring an Amazon return without it boxed up. Amazon specifically states to just bring the item with no box. They really need to get their priorities straight and either do business with Amazon the right way, or don't do it at all. Also, have some customer service training. read more